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July 9, 2026

Account Representative

Junior • Hybrid • Remote

42,000 - 51,000 USD

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services.

The Account Representative is responsible for the day to day delivery of facilities services to a number of major client sites within a geographic territory. This role plays an integral part in client account management, operational support, and financial success for the assigned client base. This role also works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations. The role is based at the corporate headquarters with travel to client sites as needed.

Quick Facts

  • Travel required up to 25%

What You'll Do

  • Serve as primary client account manager for assigned client portfolio, interacting regularly with client management telephonically, electronically, and in person to ensure the highest level of client satisfaction
  • Evaluate all client requests for urgency, efficacy, and necessity to ensure that the client’s maintenance budget is allocated efficiently while controlling unnecessary spending
  • Manage all service requests by understanding the issue in context, assigning the appropriate resources for project completion, maintaining timelines, and communicating regularly with client and department leadership
  • Control the release of work requests to vendors to achieve monthly, quarterly, and annual financial objectives
  • Anticipate, take ownership of, and proactively manage client escalations to achieve resolution quickly
  • Develop and manage relationships with client stakeholders including service location staff, management, and corporate functions
  • Coordinate workflows among the client’s internal commodities and external service providers to ensure work is completed per specifications
  • Prepare and deliver routine and ad hoc communications and qualitative reports to the client
  • Research, develop, and implement solutions to client requests that fall outside of standard procedures
  • Coordinate with municipal governments, landlords, property associations, and third-party vendors to resolve facilities-related issues
  • Ensure full utilization of warranty provisions and evaluate lease terms to avoid unnecessary repair costs
  • Coordinate with after-hours and weekend coverage teams to maintain 24/7 support activities
  • Foster a positive team environment and provide coaching or mentoring when needed
  • Ensure confidentiality and accuracy of internal and external data
  • Perform ad-hoc projects and other duties as assigned

What You'll Need

Professional Skills

  • Problem Solving - Advanced
  • Learning Agility - Advanced
  • Customer Service - Advanced
  • Verbal Communication - Proficient
  • Written Communication - Proficient
  • Relationship Management - Proficient
  • Prioritization - Proficient
  • Team Work - Proficient

Role Specific Skills

  • Computer Skills: Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required

Minimum Qualifications

  • Bachelor’s Degree
  • 0-3 years of experience preferred

Other Relevant Qualifications

  • Experience in facilities management, maintenance management, building engineering, maintenance trades, or related fields is a plus

Benefits

  • Competitive compensation
  • Health, Dental, Vision, Life, Disability options
  • 401K retirement savings plan
  • Paid vacation, federal and floating holidays
  • Maternity/Paternity Pay
  • Career advancement opportunities
  • Tools needed to be successful

Lessen is intentional about attracting, developing, and retaining talent from diverse backgrounds. The company is an Equal Opportunity Employer.

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Wroclaw, Poland

21,000 - 24,000 PLN

🏢 Summary: Hybrid DevOps/Platform Engineer role focused on platform consolidation, system hardening, and automation of development processes within a global technology environment. The position centers on building and optimizing CI/CD pipelines, managing AWS serverless infrastructure, and improving developer experience through automation and reference implementations. The role also involves performance monitoring, troubleshooting, and integrating new technologies into evolving platforms. 🗂️ Requirements: Experience with CI/CD automation using GitHub Actions, Experience managing AWS serverless infrastructure, Experience with AWS CDK, Knowledge of secure coding practices, Application performance analysis skills, Networking knowledge (TCP/IP Layer 5+), Strong troubleshooting abilities, Ability to automate development processes, Experience with platform consolidation and system hardening 📃 Skills: GitHub, Actions, AWS, CDK, Serverless, Datadog, Vault, TCP/IP, JavaScript, SQL, JupyterLab 🏢 Description: Client Our client is one of the leading reinsurance service providers across the globe. Their technological platform is constantly evolving as they apply new and emerging technologies to their expanding business. Position overview This is a hybrid role within the Platform Operations and Engineering Practice. There will be a steady stream of work from focusing on Platform consolidation and hardening across multiple systems. The nature of the work on the Engineering team will be focused on the DevOps/DevEx side of the platforms and technologies we use: producing GitHub Actions, implementing reference implementations, and pairing with Software Engineers on automating away some of the more manual steps that developers undertake. The candidate should possess excellent communication (both written and verbal) and collaboration skills and be able to effectively prioritize across a number of focus areas. The candidate must be eager to learn about new technologies and platforms as we onboard these. Responsibilities Automate development processes and streamline CI/CD pipelines using GitHub Actions Collaborate with engineering teams to support platform consolidation and system hardening Manage and optimize AWS serverless infrastructure Monitor application performance with tools like Datadog and Vault Troubleshoot and resolve platform issues Integrate new technologies into the platform Ensure secure coding practices and maintain system compliance Requirements Secure coding practices Application performance analysis Networking (TCP/IP Layer 5 and higher) Strong written and verbal communication Excellent troubleshooting abilities Experience with AWS CDK Strong interpersonal & collaboration skills, with the ability to adapt working styles Ability to work autonomously, prioritize tasks, and balance multiple responsibilities Skilled in evaluating options and finding optimal solutions for technical and process-related problems, considering various factors and constraints Nice to have JavaScript SQL JupyterLab

Technology

Placemakr

Guest Services Specialist

Junior

Pittsburgh, PA

19 - 19 USD/hr

🏢 Summary: Full-time Guest Experience Associate role focused on delivering exceptional service to guests and residents, managing check-ins, communications, and on-site operations. The position requires working rotational shifts including weekends and holidays, supporting property operations, and using internal systems to ensure smooth guest experiences. Offers competitive hourly pay, bonuses, benefits, and growth opportunities. 🗂️ Requirements: 1+ year customer service experience in hospitality, retail, multi-family, or food & beverage, Ability to work rotational schedule including weekdays, weekends, evenings, and holidays, Experience communicating with customers verbally and in writing, Ability to learn and use POS, CRM, or customer communication systems, Ability to stand, walk, and handle physical tasks including lifting up to 50 lbs, Legal authorization to work in the United States, Minimum age of 18 years 📃 Skills: POS, CRM, HubSpot, AirBnB, Teams, Email 🏢 Description: A bit about us At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. The impact you'll have At Placemakr, we are obsessed with service and believe in providing exceptional experiences to our valued guests, residents, and partners. As a Guest Experience Associate, you will be the primary point of contact for guests and residents throughout their stay until departure. You will serve as an integral member of the on-site Property Team, embodying the Property Team Mission and delivering exceptional service in every interaction. This is a full-time position requiring availability during the week, weekends, evenings, and holidays on a rotational schedule. Your typical day - Provide an exceptional experience to all guests, residents, and partners. - Collaborate with fellow property team members to foster a "one team" mentality. - Maintain a safe, secure, and compliant environment. - Support team members and assist with de-escalation when required. - Respond to guest communications via text, email, HubSpot, and AirBnB in a timely manner. - Communicate effectively with guests, team members, and vendors. - Ensure proper check-in procedures and collect payment methods according to protocols. - Utilize maintenance, housekeeping, and check-in systems accurately. - Respond to cross-functional team communications via Teams and email. - Complete thorough shift handovers. - Perform additional duties as assigned. What it takes - 1+ year of experience delivering excellent customer service in hospitality, retail, multi-family, or food & beverage environments. - Strong verbal and written communication skills with internal and external customers. - Ability to learn and utilize systems or technology (POS, CRM, or customer communication systems preferred). - Ability to work collaboratively in a team environment. - Ability to stand, walk, and perform physical tasks including lifting up to 50 pounds without assistance. - Must be legally authorized to work in the United States and be at least 18 years old. Our benefits & perks - Competitive hourly rate of $19.75/hour. - Generous monthly bonus program up to $500/month. - Company stock options. - 401k with 4% employer match. - Medical, Vision & Dental insurance options. - Flexible Spending Account & Health Savings Account options. - 15 days PTO per year (increasing to 20 days after 2.5 years), with rollover or cash-out options. - Paid birthday off. - Paid Parental Leave. - Paid Life Insurance. - Flexible scheduling options (location- and position-dependent). - Transparent position development with potential pay increases. - Weekly paychecks and early access option. - Discounts at select properties.

Technology

TechTree

Product Designer

Mid

Hybrid

Krakow, Poland

168,000 - 240,000 PLN/yr

🏢 Summary: The role involves owning end-to-end product design for a B2B SaaS platform, translating user insights, business goals, and technical constraints into effective product solutions. You will work within a cross-functional team to improve core user experiences, strengthen the design system, and enhance usability across the application. The position focuses on delivering measurable UX improvements and contributing to a scalable design system. 🗂️ Requirements: Proven product design experience in a product-led environment, Experience designing B2B SaaS products, Ability to own design process end to end, Proficiency in Figma including components, variants, auto-layout, Experience with qualitative research methods, Ability to incorporate user insights into product decisions, English proficiency at B2/C1 level or higher 📃 Skills: Figma, UX, UI, SaaS, B2B, Research, DesignSystems, Prototyping 🏢 Description: ABOUT THE COMPANY We're building Europe's leading platform for managing warehouse, logistics, retail, and multi-site commercial real estate portfolios. Our unified facilities management platform already powers the daily operations of over 250 million m² of real estate worldwide, supporting more than 500,000 professionals across 100,000+ buildings in 35+ countries. We're backed by a leading growth equity investor, scaling rapidly through strategic acquisitions and organic growth, and partnering with some of the world's largest real estate operators. The mission is to give our clients the tools to protect revenue, boost efficiency, and unlock new value across every aspect of their operations. ABOUT THE ROLE As a Product Designer, your role is to solve meaningful user problems through strong product experiences that support our business goals. You'll own design outcomes end to end — turning user insights, business needs, and technical constraints into clear, effective solutions. You'll work within a cross-functional product team alongside a Product Manager, Tech Lead, and Engineers, shaping solutions and making informed trade-offs. Your work will directly impact the quality, usability, and coherence of the application. You'll also contribute to the design system and help raise UX quality across the product, bringing user research and data into everyday product decisions. WHAT SUCCESS LOOKS LIKE IN YOUR FIRST 6–12 MONTHS Core product experiences improved Deliver improvements to core product experiences that more clearly communicate value and better support users in their daily work. Key experience metrics moved Reduce friction in critical user flows and increase clarity and efficiency in everyday workflows, reflected in measurable experience metrics. Design system strengthened Evolve the design system to improve consistency across the application and reduce design-to-development effort for the product teams. WHAT WE LOOK FOR Product design experience in a product-led company A track record of owning design outcomes end to end in a product-led environment — not just executing briefs, but shaping solutions from problem through delivery. B2B SaaS background Experience designing for B2B SaaS products, with an understanding of the complexity and workflow density that enterprise users deal with daily. Figma proficiency Strong practical Figma skills — components, variants, auto-layout, and design systems work. Qualitative research Experience with qualitative research methods and the ability to bring user insight into everyday product decisions, not just dedicated research sprints. Strong communication in English Confident written and spoken English at B2/C1 level or above. You'll work closely with international colleagues and need to articulate design decisions clearly. THE TEAM You'll join a cross-functional product team working directly with a Product Manager, Tech Lead, and Engineers. The team is experienced, engaged, and operates with a collaborative, innovation-friendly culture. English is the working language across international teams. COMPENSATION & BENEFITS Salary 168,000 – 240,000 PLN per year. Private healthcare Private healthcare including life and health insurance, plus an extra day off for medical check-ups. Learning and development Annual budget for training and education. Flexible working Flexible working hours within a hybrid model. Team offsite Annual team offsite. Equipment Top-notch equipment provided. Referral programme Financial rewards for successful employee referrals. Perks Monthly themed breakfasts.