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June 24, 2026
Account Manager, Seattle
Mid • Remote
60,000 - 69,996 USD/yr
Seattle, WA
EverDriven is the nation's leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation.
Since 2006, we've helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth.
Position Summary
The Account Manager works in collaboration with EverDriven departments, transportation providers, school districts, and parents to ensure safe and timely transport of students within a designated territory. This role focuses on executing programs to improve service quality and productivity, reduce costs, while maintaining the highest standards of customer service.
Salary Range
$60,000.00-$70,000.00/yr based on experience plus bonus potential
Location
This is a remote role, but this account manager will service the Seattle territory and must live within that area. This role requires regular, pre-planned travel to support customers and Service Providers within assigned accounts and markets. Account Managers are expected to remain responsive during standard business hours to support daily operations, address customer and Service Provider needs, and help resolve time-sensitive issues as they arise, up to five days per week.
Responsibilities
- Use effective industry skills and abilities to support our innovative transportation services
- Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies
- Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies)
- Manage and oversee Field Operations including new client start-ups, client retention and development, and growing existing accounts
- Responsible for the continuous improvement of a safe, efficient, and effective transportation system
- Liaise between EverDriven and our clients while providing guidance, direction, and feedback
- Maintain a safe and efficient environment by managing regulatory and client policies and procedures
- Monitor all local transportation to ensure performance in accordance with contract terms, conditions and specifications
- Develop and maintain open communication channels with project contractors, community officials, and agency staff
- Establish and maintain documentation regarding provider information, operations, maintenance and safety inspections
- Understand and follow safety rules established by regulatory bodies and client contracts
- Access and/or modify electronic Protected Health Information (ePHI) in compliance with HIPAA requirements
Requirements
- Minimum education of a bachelor's degree or equivalent experience
- Experience in transportation and/or operations is a plus
- Strong professional communication and customer service skills
- Ability to effectively work with diverse groups of customers and service providers
- Ability to set priorities, multitask, and dynamically solve problems
- Strong familiarity with Microsoft Word, Excel and Outlook
- Valid Driver's License with a good driving record
- Drug Screen and Background Check as a condition of employment
- Daily travel as required
Benefits
- Medical, Dental, Vision insurance
- Virtual Doctor Visits with $0 Co-Pay
- Life Insurance (company paid)
- Short Term Disability Insurance (company paid)
- Long-Term Disability Insurance (company paid)
- Flexible Time Off (FTO)
- Paid Holidays
- Paid Time to Volunteer
- Flex Spending Account (FSA)
- 401K Plan (with employer match)
- Employee Assistance Program
- Employee Discounts Program
Equal Opportunity Employer
EverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential.
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