Account Manager, Seattle

🏢 Summary: Remote Account Manager role supporting student transportation operations in the Birmingham territory, focused on service quality, customer support, provider management, and operational efficiency. The position involves coordinating with school districts, transportation providers, and internal teams to ensure safe and compliant transportation services. Regular travel within the assigned territory is required. 🗂️ Requirements: Bachelor's degree or equivalent experience, Experience in transportation or operations, Professional communication skills, Customer service skills, Ability to work with diverse customers and providers, Ability to multitask and solve problems dynamically, Proficiency with Microsoft Word, Proficiency with Microsoft Excel, Proficiency with Microsoft Outlook, Valid driver's license with good driving record, Ability to pass drug screen and background check, Ability to travel daily as required 📃 Skills: Word, Excel, Outlook, HIPAA 🏢 Description: EverDriven is the nation's leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation. Since 2006, we've helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth. Position Summary: The Account Manager works in collaboration with EverDriven departments, transportation providers, school districts, and parents to ensure safe and timely transport of students within a designated territory. This role focuses on executing programs to improve service quality and productivity, reduce costs, while maintaining the highest standards of customer service. Fluent in Spanish is a plus. Salary Range: $60,000.00-$70,000.00/yr based on experience plus bonus potential This is a remote role, but this account manager will service the Birmingham territory and must live within that area. This role requires regular, pre-planned travel to support customers and Service Providers within assigned accounts and markets. Account Managers are expected to remain responsive during standard business hours to support daily operations, address customer and Service Provider needs, and help resolve time-sensitive issues as they arise, up to five days per week. Responsibilities: • Use effective industry skills and abilities to support our innovative transportation services • Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies • Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies) • Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts • Responsible for the continuous improvement of a safe, efficient, and effective transportation system • Liaise between EverDriven and our clients while providing guidance, direction, and feedback • Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures • Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers • Develop and maintain open communication channels with project contractors, community officials, and agency staff • Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections • Understand and follow safety rules established by regulatory bodies and client contracts • As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA) Requirements: • Minimum education of a bachelor's degree or equivalent experience • Experience in transportation and/or operations is a plus • Strong professional communication and customer service skills • Ability to effectively work with diverse groups of customers and service providers • Set priorities wisely, multitask, and dynamically solve problems • Strong familiarity and comfort level with Microsoft Word, Excel and Outlook • Valid Driver's License with a good driving record • Drug Screen and Background Check is a Condition of Employment • Daily travel as required Benefits: • Medical, Dental, Vision insurance • Virtual Doctor Visits with $0 Co-Pay • Life Insurance (company paid) • Short Term Disability Insurance (company paid) • Long-Term Disability Insurance (company paid) • Flexible Time Off (FTO) • Paid Holidays • Paid Time to Volunteer • Flex Spending Account (FSA) • 401K Plan (with an awesome employer match!) • Employee Assistance Program • Employee Discounts Program Equal Opportunity Employer EverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential.

🏢 Summary: Hybrid Product Manager role focused on Regulatory Reporting for autonomous vehicle operations, driving tools and process improvements to meet regulatory requirements at scale. The position partners with engineering, UX, and data science to automate reporting and define roadmaps, metrics, and cross-functional processes. It centers on building technical solutions to support compliant, efficient fleet and event response operations. 🗂️ Requirements: BS in Computer Science or related technical degree, 5+ years product management experience in large-scale technical organization, Experience building roadmaps in complex, unstructured technical domains, Ability to collaborate with engineering, UX, and data science teams, Experience defining metrics and prioritization for technical products, Strong technical communication skills 📃 Skills: ProductManagement, ComputerScience, RegulatoryReporting, Automation, DataAnalysis, UX, Engineering, Roadmapping, Metrics, Compliance 🏢 Description: Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.Waymo’s Product Management Team is a mission-driven team responsible for writing and enacting first-of-their-kind playbooks to bring fully autonomous driving technology to market. Our team develops simple solutions for complex problems by orchestrating cross-functional efforts to safely drive Waymo’s technology and the products it enables forward. We do this by understanding the customer, the business, and the technology. We are humble about the scope of our work, collaborative in our approach to problem-solving, and ambitious about our vision for the future. This role follow a hybrid work schedule and reports to the Manager of Fleet & Event Response. You will: Develop a deep understanding of the Regulatory Reporting landscape affecting Waymo Determine what tools and process improvements are needed to efficiently meet all Regulatory Reporting requirements and operations needs Work with engineers, UX and DS to automate reporting as much as possible Understand the role of each cross-functional team (operations, safety, on-call, regulatory, and legal, TPM) in all events that are of interest to regulators Develop a clear point of view on goals and prioritization, including success metrics You have: BS degree in Computer Science degree or related technical degree 5+ years of product management experience at a highly technical, large scale organization Strong bias-to-action, independence, and ability to execute Demonstrated ability to develop a roadmap out of a large, unstructured space Strong written and verbal communication skills We prefer: MBA degree and/or consulting experience Technically adjacent skills such as prior engineering or PM on technical product experience Experience working with legal and public policy The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process. Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. Salary Range$204,000—$259,000 USD