Operations Engineer (Internal + SaaS)

🏢 Summary: Client Success Manager role focused on onboarding, software implementation, client relationship management, and training for healthcare IT software products. The position requires collaboration with clients and internal teams to support integrations, software demos, and long-term account success in an on-site environment. 🗂️ Requirements: 4+ years customer relationship management experience, Ability to translate between IT and business stakeholders, Authorization to work in the U.S. without sponsorship, Strong verbal and email communication skills, Ability to multitask, prioritize, and manage time effectively, On-site availability in Carmel, IN five days a week 📃 Skills: Hubspot, Excel, Word, PowerPoint, SNOMED, LOINC, CPT, ICD-10-CM 🏢 Description: About the Position Clinical Architecture is seeking a Client Success Manager in the Indianapolis, IN area to create a positive experience for clients as they integrate software products. The primary objective of this role is to gain an in-depth understanding of clients' business needs and collaborate to ensure those needs are met through onboarding, software implementation, and training. This position involves learning the software and its capabilities while assisting clients with their initiatives and building long-term relationships. This role is based on-site at the Carmel, IN headquarters five days a week. Flexibility may be offered when needed to support work-life balance and uninterrupted business operations. Applicants must be authorized to work in the U.S. without sponsorship. Responsibilities - Provide a positive client experience by delivering excellent service and engaging with clients throughout the business relationship. - Understand clients' needs and use available resources to identify options and recommend alternatives. - Collaborate closely with the Sales team to support renewals and identify expansion opportunities. - Maintain working knowledge of assigned clients and software products and respond to inquiries efficiently and accurately. - Demonstrate software capabilities, address use cases, implement best practices, and identify system integration opportunities. Qualifications - 4+ years of proven customer relationship management experience required. - Proven ability to translate between IT and business stakeholders to ensure goals are achieved required. - 3+ years of experience in federal contracting and/or account management preferred. - 3+ years of experience in healthcare technology and/or healthcare terminology preferred. - Experience in Business, Informatics, Public Health, Healthcare Policy, or Administration preferred. - Proficiency with MS Word, MS Excel, MS PowerPoint, and familiarity with Hubspot preferred. - Previous project management, project coordination, or project administration experience preferred. - Strong verbal and written communication skills. - Highly motivated to learn new skills. - Ability to multitask, prioritize, and manage time effectively. Benefits - Opportunities for learning, development, and growth. - Experiences that connect employees with colleagues. - Laid-back work environment with thoughtful amenities. - Paid Volunteer Time, Paid Holidays, PTO, and winter break week for full-time team members. - Sabbatical opportunities for tenured team members. - Comprehensive Medical, Dental, Vision, and ancillary insurance options. - Maternity and Parental leave benefits. - Employer-paid short-term and long-term disability. - Health and wellness incentives. - 401k matching.

🏢 Summary: Client Service Analyst role focused on supporting healthcare SaaS clients, optimizing software performance, and improving client experience through product expertise and collaboration with internal teams. The position requires experience in software support, data analysis, and client success, with on-site work at the Carmel, IN headquarters. 🗂️ Requirements: High school diploma or equivalent, 4+ years experience in SaaS, software support, or client success, Experience in software, Experience in data analysis, Experience in analytics or informatics, Strong written and verbal communication skills, Authorization to work in the U.S. without sponsorship, Ability to work on-site five days a week 📃 Skills: SaaS, Analytics, Informatics, Healthcare, DataAnalysis, SoftwareSupport 🏢 Description: Who We Are Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. About the Position Clinical Architecture is seeking a Client Service Analyst to join our team in the Indianapolis, IN area. The Client Service Analyst engages with clients to provide support and enhance the client experience. This role will challenge you to learn our software and its capabilities to assist our clients with their initiatives. We prioritize building long-term relationships with our clients, striving to exceed their expectations. This role is based on-site at our Carmel, IN Headquarters, five days a week. While we are an in-office organization, we do our best to offer flexibility when needed, ensuring both work-life balance and uninterrupted business operations. Applicants must be authorized to work in the U.S. without sponsorship. Responsibilities - Collaborate with the Client Success Manager to ensure client satisfaction. - Become a product expert with the support of our internal teams. - Educate clients on product features and enhancements using virtual technology. - Analyze the current configuration of Clinical Architecture products as it relates to the ongoing business needs of clients and stakeholders. - Identify areas for improvement and propose solutions to optimize software performance and the client's return on their software investment. - Proactively seek opportunities to broaden client knowledge of best practices and their application to customer implementations. - Document and share client utilization and product performance with internal team members to enhance overall product, services, and sales performance. - Translate client needs into actionable items. - Efficiently and accurately respond to inquiries, both written and verbal. - Collaborate with internal teams to troubleshoot issues and test software enhancements. Qualifications - Bachelor's degree preferred, high school diploma or equivalent required. - Minimum 4+ years experience in SaaS, software support, or client success required. - Previous software, data analysis, analytics, and/or informatics experience is required. - Healthcare or healthcare terminology knowledge or experience is advantageous. - Strong communication skills, both written and verbal. - Commitment to continuous learning. Benefits - Opportunities for learning, development, and growth. - Experiences that connect you with colleagues. - A laid-back work environment with thoughtful amenities. - Paid Volunteer Time, Paid Holidays & PTO, including winter break week for full-time team members. - Sabbatical opportunities for tenured team members. - Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees. - Maternity and Parental leave benefits. - Employer paid Short-term Disability & Long-term Disability. - Health and Wellness incentives. - 401k Matching.

🏢 Summary: On-site Software Test Engineer role focused on leading quality assurance initiatives for healthcare software products, ensuring data integrity and interoperability across complex systems. The position involves hands-on testing, defect management, database validation, and collaboration with Engineering and Product teams to maintain high product quality. Candidates must have strong experience in software testing and healthcare messaging environments. 🗂️ Requirements: Associate degree in Computer Science, Information Technology or equivalent experience, 5+ years of experience testing applications for usability, functionality and performance, Hands-on experience validating software using SQL queries, Experience with healthcare messaging standards, Experience with API testing tools, Ability to perform regression, load and system testing, Authorization to work in the U.S. without sponsorship, On-site availability in Carmel, IN 📃 Skills: SQL, HL7, FHIR, CCD, X12, Postman, Swagger, API, Automation, Testing, Regression, Load, System, Scripting 🏢 Description: Who We Are Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays. About The Position Clinical Architecture is seeking a Software Test Engineer to join our team in the Indianapolis, IN area. The Software Test Engineer will have experience with healthcare messaging and will oversee quality assurance initiatives across our software products. The ideal candidate will bring expertise in validating complex healthcare systems, ensuring data integrity, and supporting interoperability workflows. This role requires strong analytical thinking, hands-on testing skills, and the ability to collaborate across Engineering, Product, and Automation teams to drive a culture of quality. This role is required to be on site at our Carmel, IN Headquarters. Clinical Architecture offers ample flexibility to accommodate a healthy work-life balance. Applicants must be authorized to work in the U.S. without sponsorship. Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability. Responsibilities Quality Assurance and Testing: Analyze software requirements to ensure clarity, completeness, and testability. Design, document, and maintain comprehensive test cases and support test artifacts. Execute tests to validate functionality, usability, and overall product quality. Perform exploratory, ad-hoc, regression, load, and system testing. Validate software performance across multiple environments. Defect Management and Validation: Detect, report, and track defects throughout the development lifecycle. Re-test resolved defects to ensure proper fixes are implemented. Traverse and validate database entries using SQL queries. Research and replicate customer-reported issues to support effective troubleshooting. Collaboration and Communication: Conduct peer reviews of test plans, requirements, and design documents. Participate in design reviews to ensure quality standards are embedded early. Communicate effectively with Engineering regarding system issues and defects. Partner with Product Management to clarify requirements and identify gaps. Review end-user documentation, providing guidance on content accuracy and usability. Process Improvement and Leadership: Provide insights and recommendations to improve Product Quality processes and efficiency. Support the Automation team by supplying test scenarios, use cases, and test data. Develop deep understanding of Clinical Architecture's products and workflows. Champion a culture of quality across the organization. Qualifications Associate degree in Computer Science, Information Technology, or equivalent work experience. 5+ years of experience testing applications for usability, functionality, and performance. Hands-on experience validating software using SQL queries. CTFL or equivalent QA certification preferred. Experience with API testing, including test tools such as Postman, Swagger, or automation frameworks preferred. Coding or scripting experience preferred. Healthcare messaging experience (e.g., HL7, FHIR, CCD, X12) preferred. Why Clinical Architecture?We offer: Opportunities for learning, development, and growth. Experiences that connect you with colleagues. A laid-back work environment with thoughtful amenities. Paid Volunteer Time, Paid Holidays & PTO, including our own winter break week for full-time team members. Sabbatical opportunities for tenured team members. Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees. Maternity and Parental leave benefits. Employer paid Short-term Disability & Long-term Disability. Health and Wellness incentives. 401k Matching. Better workdays. Clinical Architecture is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, marital status, or any other protected characteristic.

🏢 Summary: SQL Server DBA role focused on SQL development, performance optimization, and database administration for healthcare data solutions in a collaborative engineering environment. The position combines hands-on T-SQL development with management of on-premises and cloud SQL Server platforms, emphasizing OLTP systems, security, reliability, and automation. On-site work is required at the Carmel, IN headquarters with flexible work-life balance support. 🗂️ Requirements: 5+ years SQL Server DBA experience in production environments, Experience with SQL Server 2016+ installation, configuration, and maintenance, Hands-on experience with Amazon RDS for SQL Server, Advanced T-SQL query writing and optimization, Knowledge of indexing strategies and execution plans, Performance tuning and troubleshooting skills, Experience with backup, restore, and HA/DR methodologies, Database security and access management experience, Experience with OLTP workloads in 3-tier application environments, Ability to collaborate across Engineering, IT, and Product teams 📃 Skills: SQL, T-SQL, SQLServer, AmazonRDS, Azure, GoogleCloud, PowerShell, OLTP, HIPAA, SOC2, HITRUST, QueryStore, DMVs 🏢 Description: Who We Are Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. SQL Server Database Administrator (DBA) Clinical Architecture is seeking an experienced SQL Server Database Administrator (DBA) to join our team in the Indianapolis, IN area. This role blends hands-on SQL development and developer support (approximately 80%) with core DBA responsibilities (approximately 20%). The SQL Server Database Administrator (DBA) will play a critical role in delivering high-quality, reliable healthcare data solutions by partnering closely with Application Developers, Cloud Engineers, Implementation Architecture, and DevOps teams. The ideal candidate is an experienced SQL Server professional who thrives in a collaborative development environment. This individual will write, review, and optimize SQL, assist with schema design, improve query performance, and promote best-practice coding standards across multiple systems. The role also includes DBA responsibilities such as managing on-premises SQL Server environments and cloud-based SQL platforms (including Amazon RDS, Azure Managed SQL Instances, and Google Cloud SQL), with a focus on availability, security, and overall platform reliability. Experience must be rooted in 3-tier application development with real-time, high-volume transactional (OLTP) workloads, not ETL pipelines or data warehouse environments. This role is required to be on site at our Carmel, IN Headquarters. Clinical Architecture offers ample flexibility to accommodate a healthy work-life balance. Responsibilities Database Administration: - Install, configure, and maintain on-prem SQL Server instances (SQL Server 2016 and newer). - Administer Cloud Service Provider SQL Server instances, including monitoring, snapshots, and instance configuration. - Manage SQL Server Agent jobs, linked servers, Database Mail, and other database platform components. - Implement, monitor, and continuously improve backup and disaster recovery strategies. Performance and Reliability: - Troubleshoot performance issues using execution plans, Query Store, and dynamic management views (DMVs). - Identify and resolve blocking, deadlocks, and query performance bottlenecks. - Design and maintain effective indexing and statistics strategies. SQL Development: - Write, review, and optimize stored procedures, functions, views, and inline SQL used by application teams. - Collaborate with developers to improve schema design, query patterns, and performance optimization. - Promote and enforce SQL coding standards and best practices. Security and Compliance: - Apply least‑privilege security models and manage database access and permissions. - Support compliance initiatives such as HIPAA, SOC 2, and HITRUST, as required. - Ensure encryption, auditing, and secure connectivity are consistently implemented. Monitoring and Automation: - Configure monitoring and alerting for both on-prem SQL Server and Amazon RDS instances. - Automate routine tasks using T‑SQL or PowerShell. - Assist with capacity planning and system lifecycle management. Qualifications and Experience - 5+ years of experience as a SQL Server DBA in a production environment. - Strong experience with SQL Server installation, configuration, and ongoing maintenance. - Hands‑on experience with Amazon RDS for SQL Server. - Advanced T‑SQL skills, including writing and optimizing complex queries. - In-depth knowledge of indexing strategies, execution plans, and performance tuning. - Experience with database security, backup and restore processes, and high availability/disaster recovery (HA/DR) methodologies. - Proven ability to collaborate across Engineering, IT, and Product teams. Benefits - Opportunities for learning, development, and growth. - Experiences that connect you with colleagues. - A laid-back work environment with thoughtful amenities. - Paid Volunteer Time, Paid Holidays & PTO, including winter break week for full-time team members. - Sabbatical opportunities for tenured team members. - Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees. - Maternity and Parental leave benefits. - Employer paid Short-term Disability & Long-term Disability. - Health and Wellness incentives. - 401k Matching.

🏢 Summary: Entry-level Product Analyst role supporting product management by defining requirements, creating user stories, and participating in Agile software development processes within a healthcare IT environment. The position involves collaboration with cross-functional teams, product validation, stakeholder communication, and roadmap support. This is an on-site role in Carmel, IN for candidates authorized to work in the U.S. without sponsorship. 🗂️ Requirements: 1–2 years of experience in the Software Development Life Cycle, Experience collaborating with cross-functional teams, Proficiency with Microsoft Office, Understanding of Agile methodology, Strong organizational and time management skills, Strong verbal and written communication skills, Authorization to work in the U.S. without sponsorship 📃 Skills: Agile, Jira, Confluence, Excel, Word, PowerPoint, SDLC 🏢 Description: About the Position Clinical Architecture is seeking an entry level Product Analyst to join the team in the Indianapolis, IN area. The Product Analyst is responsible for supporting the Directors of Product Management in defining requirements and developing user stories. This role will work closely with cross-functional teams throughout the development process and gain hands-on experience in product development, Agile workflows, and stakeholder collaboration. This role is based on-site at the Carmel, IN headquarters, five days a week. While the organization is in-office, flexibility is offered when needed to support work-life balance and business operations. Applicants must be authorized to work in the U.S. without sponsorship. Responsibilities - Collaborate with Directors of Product Management to evaluate input from multiple stakeholders to develop detailed functional and non-functional requirements - Assist in translating business needs into user stories and acceptance criteria - Participate in product validation, testing support, or user acceptance activities - Participate in Agile processes such as backlog refinement, sprint review, release planning, and daily standups - Assess the impact of changes on upcoming projects and releases - Contribute to establishing the product roadmap and communication with key stakeholders - Monitor and evaluate product progress, identifying risks during the process - Provide support to ensure product documentation is considered at each stage of development Qualifications - 1 to 2 years of experience working in the Software Development Life Cycle - Proficient in teamwork, organizational, and time management skills - Comfortable using Microsoft Office (Excel, Word, PowerPoint) - Willingness to learn and grow in a collaborative team environment Preferred Qualifications - Exposure to tools such as Jira Atlassian, Confluence, or other Agile software - 1 to 2 years in a Product Analyst role or similar role - Healthcare experience or familiarity with healthcare terminology - Familiarity with Agile methodology - Interest in the healthcare industry or familiarity with healthcare terms - Familiarity with Project Management methodology Skills - Demonstrate strong interpersonal skills, including group facilitation and conflict resolution skills - Work efficiently with cross-functional teams - Strong verbal and written communication - Effectively multitask, prioritize, and manage time - Critical thinking and analytical abilities - Tenacity in issue resolution - Accuracy, thoroughness, and attention to detail - Highly organized and motivated - Flexible and adaptable to changing priorities Benefits - Opportunities for learning, development, and growth - Experiences that connect employees with colleagues - A laid-back work environment with thoughtful amenities - Paid Volunteer Time, Paid Holidays & PTO, including a winter break week for full-time team members - Sabbatical opportunities for tenured team members - Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees - Maternity and Parental leave benefits - Employer paid Short-term Disability & Long-term Disability - Health and Wellness incentives - 401k Matching

🏢 Summary: Senior on-site leadership role overseeing post-sale client services operations for a healthcare SaaS organization, including implementations, client success, operations, and professional services. The position focuses on scaling service delivery, improving client outcomes, and partnering with product and engineering teams to support adoption and operational excellence. 🗂️ Requirements: 10+ years leading client services, customer success, or professional services teams, 5+ years managing Directors or large teams, Experience scaling services in high-growth enterprise SaaS or complex B2B environments, Experience partnering with Product and Engineering teams, Authorization to work in the U.S. without sponsorship, On-site availability in Carmel, IN, Healthcare or regulated industry experience preferred 📃 Skills: SaaS, B2B, KPIs, OKRs, Healthcare 🏢 Description: Who We Are Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. About The Position Clinical Architecture is seeking a Vice President of Client Services to join our team in the Indianapolis, IN area. The Vice President, Client Services is a senior leader responsible for delivering exceptional client outcomes while building a high performing, engaged, and continuously developing team. This role owns the full post-sale client experience and will lead the departments accountable for client implementations, operations, success (account management), and professional services. The Vice President, Client Services will maintain a scalable services organization, ensure strong operational rigor, and partner cross-functionally to ensure products meet client expectations and are successfully adopted. This role is required to be on site at our Carmel, IN Headquarters. Clinical Architecture offers flexibility to accommodate a healthy work-life balance. Applicants must be authorized to work in the U.S. without sponsorship. Responsibilities Customer Outcomes at Scale - Own end-to-end client outcomes across the post-sale life cycle, from implementation to expansion. - Ensure clients achieve predictable time-to-value, strong adoption, platform stability, and long-term success. - Serve as the executive escalation point for critical client issues and relationships. Core Leadership + Team Development Requirements - Lead, mentor, and scale the Client Services team composed of: - Client Operations - Client Success - Implementation Architecture - Professional Services - Build a high-performing leadership bench and foster a culture of accountability, ownership, and continuous improvement. - Design clear roles, career paths, and operating expectations as the organization scales. - Promote a culture of continuous learning and knowledge sharing across the team. - Ensure appropriate resource allocation and workload balancing to maintain performance. Cross-Functional Partnership - Partner with Product Management, Product Engineering, and Product Quality to ensure product releases can be adopted seamlessly by clients. - Establish feedback loops from clients and the field into product strategy and prioritization. Operating Rigor + Scalability - Define and own Client Services KPIs and OKRs, ensuring progress is visible and measurable. - Design scalable processes and tools that support growth without sacrificing quality. - Balance standardization with flexibility across client segments and use cases. What Success Looks Like - Clients experience consistent, high-quality implementations and ongoing support. - Product releases are deployed on time and with minimal disruptions. - Client Services KPIs are clearly defined, tracked, and improving quarter over quarter. - The services organization scales sustainably. Leadership and Mindset - Systems thinker who enjoys building structures where they do not yet exist. - Comfortable holding leaders accountable while building trust and alignment. - Energized by growth, ambiguity, and scaling challenges. - Strong executive presence with the ability to influence across functions. - Value-driven leadership focused on ownership, transparency, and collaboration. Qualifications - Minimum of 10 years of experience leading client services, customer success, professional services, or similar teams. - Minimum of 5 years managing Directors and/or large teams. - Proven success scaling services in high-growth, enterprise SaaS or complex B2B environments. - Experience partnering deeply with Product and Engineering teams. - Experience supporting or scaling international customers and services operations is a plus. - Healthcare or regulated industry experience is strongly preferred. Benefits - Opportunities for learning, development, and growth. - Experiences that connect employees with colleagues. - Laid-back work environment with amenities. - Paid Volunteer Time, Paid Holidays, PTO, and winter break week for full-time team members. - Sabbatical opportunities for tenured team members. - Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees. - Maternity and Parental leave benefits. - Employer-paid Short-term and Long-term Disability. - Health and Wellness incentives. - 401k matching.

🏢 Summary: Hands-on Social Media and Content Strategist role focused on leading social media presence and executing digital marketing initiatives to drive brand awareness, thought leadership, and lead generation. The position involves developing multi-channel content, managing campaigns, and analyzing performance to optimize engagement and growth. This is an on-site role supporting long-term business growth through strategic digital marketing efforts. 🗂️ Requirements: Bachelor's degree in Marketing, Communications, Journalism, Public Relations or related field (or equivalent experience), 5–7 years of experience in social media, content marketing, or digital marketing, Proven experience managing social media channels and executing digital marketing campaigns, Proficiency with HubSpot, Proficiency with Adobe Creative Suite or Canva, Strong analytical and project management skills, Ability to work on-site five days a week, Authorization to work in the U.S. without sponsorship 📃 Skills: HubSpot, Adobe, Canva, SocialMedia, ContentMarketing, DigitalMarketing, Analytics, EmailMarketing 🏢 Description: Who We Are Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays. About The Position Clinical Architecture is seeking a Social Media and Content Strategist to join our Marketing team in the Indianapolis, IN area. We are looking for an experienced, creative, and detail-oriented marketing professional to lead our social media presence and develop engaging digital content that advances brand awareness, thought leadership, and audience engagement. This hands-on role will support the execution of content and digital marketing initiatives that elevate Clinical Architecture's visibility, strengthen our position as an industry thought leader, and support long-term business growth. This role will report to our VP, Marketing. This role is based on-site at our Carmel, IN Headquarters, five days a week. While we are an in-office organization, we do our best to offer flexibility when needed, ensuring both work-life balance and uninterrupted business operations. Applicants must be authorized to work in the U.S. without sponsorship. Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability. Responsibilities Own the organization's social media presence, developing content and campaigns to support brand awareness, audience engagement, thought leadership, and lead generation. Develop digital content to supports organizational goals by translating subject matter expertise and existing marketing assets into engaging content across social media, email marketing, the website, and other digital channels. Develop and execute digital marketing campaigns that amplify thought leadership content, engage target audiences, and support lead generation objectives. Monitor competitor activity, industry developments, and emerging trends to identify opportunities and inform content and campaign strategy. Analyze marketing campaign performance and recommend data-driven improvements to increase engagement, audience growth, and overall marketing effectiveness. Support the promotion of company participation in tradeshows, conferences, webinars, and other industry events through digital marketing and social media activities. Stay current on digital marketing best practices, social media trends, content marketing strategies, and marketing technologies. Other duties as assigned. Qualifications Bachelor's degree in Marketing, Communications, Journalism, Public Relations, or a related field, or equivalent professional experience. 5 to 7 years of experience in social media, content marketing, digital marketing, or a related role. Exceptional written and verbal communication skills, with the ability to translate complex concepts into clear, engaging content. Demonstrated experience managing social media channels and executing digital marketing campaigns. Proficiency with HubSpot and either Adobe Creative Suite or Canva. Strong analytical, organizational, and project management skills, with the ability to manage multiple priorities and deadlines. Experience in healthcare IT, healthcare software, or other B2B technology industries preferred. Why Clinical Architecture?We offer: Opportunities for learning, development, and growth. Experiences that connect you with colleagues. A laid-back work environment with thoughtful amenities. Paid Volunteer Time, Paid Holidays & PTO, including our own winter break week for full-time team members. Sabbatical opportunities for tenured team members. Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees. Maternity and Parental leave benefits. Employer paid Short-term Disability & Long-term Disability. Health and Wellness incentives. 401k Matching. Better workdays. Clinical Architecture is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, marital status, or any other protected characteristic.

🏢 Summary: Hands-on SRE Operations Engineer role focused on ensuring reliability and performance of a cloud-based SaaS platform. The position involves managing Kubernetes infrastructure, improving observability, supporting CI/CD and GitOps workflows, and automating operational processes in AWS environments. Includes active participation in incident response and on-call rotations. 🗂️ Requirements: 2+ years in SRE, DevOps, or Production Operations, Experience with AWS in production environments, Experience supporting production SaaS applications, Strong knowledge of CI/CD systems, Experience with GitOps and Git, Experience with Kubernetes (EKS or kOps), Experience with Docker and containerization, Experience with observability and monitoring tools, Experience with scripting (Bash, Python, or Go), Experience with Infrastructure as Code (Terraform or Helm), Experience using GitHub, Jira, and Confluence 📃 Skills: AWS, Kubernetes, EKS, kOps, Docker, Terraform, Helm, Grafana, Prometheus, Loki, PagerDuty, Git, GitHub, Jenkins, CircleCI, GitHubActions, CICD, Bash, Python, Go, Jira, Confluence, SRE, SaaS 🏢 Description: AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. Why join us If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! :) About the role We are looking for an SRE Operations Engineer to keep production and staging environments running reliably across a cloud-based SaaS platform. You’ll respond to live incidents, reduce operational toil through automation, and improve observability using Kubernetes, Terraform, Grafana, and AWS. A hands-on role with real ownership across CI/CD pipelines, GitOps workflows, and on-call rotations. What you will do Monitor and support production and staging environments in real time, ensuring high availability, performance, and stability; Respond to incidents, perform triage and root cause analysis, and contribute to post-incident reviews and remediation efforts; Participate in an on-call rotation with defined SLAs; Handle ad-hoc and unplanned operational requests from Product, Support, and internal teams; Maintain and enhance monitoring, alerting, dashboards, logs, and metrics, and improve observability practices; Support CI/CD pipelines, production releases, and GitOps workflows; Contribute to automation efforts to reduce operational toil; Maintain and improve Kubernetes-based infrastructure and containerized workloads; Support Infrastructure as Code practices and ongoing environment improvements. Must haves 2+ years of experience in Site Reliability Engineering, DevOps, or Production Operations ; Experience with AWS supporting production environments; Experience supporting production SaaS applications ; Strong understanding of CI/CD systems such as GitHub Actions, Jenkins, or CircleCI; Experience with GitOps and strong Git fundamentals; Experience using GitHub, Jira, and Confluence in collaborative environments; Experience with Kubernetes such as EKS or kOps; Experience with Docker and containerization; Experience with observability tools such as Grafana, Prometheus, Loki, or PagerDuty; Experience with scripting languages such as Bash, Python, or Go; Experience with Infrastructure as Code such as Terraform or Helm; Ability to work within structured operational processes and SLAs; Strong written and verbal English communication skills ; Self-driven with a growth mindset. Nice to haves AWS certifications such as Solutions Architect, DevOps Engineer, or SysOps Administrator ; Experience in multi-tenant SaaS environments ; Experience working in globally distributed teams ; Familiarity with ChatOps practices ; Experience improving monitoring quality and reducing alert fatigue. The benefits of joining us Professional growth Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps Competitive compensation We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities A selection of exciting projects Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands Flextime Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive. Meet Our Recruitment Process Asynchronous stage – An automated, self-paced track that helps us move faster and give you quicker feedback: Short online form to confirm basic requirements 30–60 minute skills assessment via Codility – a platform founded in Poland that helps us provide quicker feedback and streamline this stage of the process. 5-minute introduction video Synchronous stage – Live interviews Technical interview with our engineering team (scheduled at your convenience) Final interview with your future teammates If it’s a match — you’ll get an offer!

🏢 Summary: Technical Architect / Solutions Architect role leading the modernization of a large-scale healthcare platform across Africa, focused on distributed backend systems in C#/.NET on Azure. The position drives HL7/FHIR interoperability, offline-first capabilities, and scalable, secure architecture while providing technical leadership and hands-on guidance. It combines architecture ownership, stakeholder collaboration, and mission-critical system optimization in a healthcare environment. 🗂️ Requirements: 8+ years software engineering experience, 3+ years experience as Technical Lead or Architect, Proficiency in C#, Experience with .NET Framework, Experience with .NET Core / .NET 6+, Experience with SQL Server and/or PostgreSQL, Experience building REST APIs, Experience with distributed systems, Experience with Microsoft Azure, EMR / EHR systems experience, Knowledge of HL7 and/or FHIR standards, Healthcare interoperability experience, Architecture ownership experience, Experience mentoring engineers and conducting code reviews, Participation in technical roadmap planning, Strong stakeholder communication skills, Upper-intermediate English level 📃 Skills: C#, .NET, .NETCore, SQLServer, PostgreSQL, REST, Azure, HL7, FHIR, EMR, EHR, DistributedSystems, Docker, Kubernetes, CI/CD, DevSecOps, AI, Analytics 🏢 Description: ID68730 AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. Why join us If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! :) About the role We are looking for a Technical Architect / Solutions Architect to lead modernization of a large-scale healthcare platform supporting primary care programs across Africa. You will design and evolve distributed backend systems built in C#/.NET on Azure with SQL Server/PostgreSQL. The role focuses on HL7/FHIR interoperability, offline-first workflows, and scalable, secure architecture. What you will do Own architecture and technical direction for a large-scale healthcare platform across Africa; Lead modernization and redesign of backend systems using C#, .NET, Azure, SQL Server/PostgreSQL, and distributed architectures; Drive HL7/FHIR integrations with national health systems, labs, and third-party platforms; Set coding standards, guide performance optimization, and mentor engineers through reviews and day-to-day leadership; Collaborate with CTO, product, clinical, data, and DevOps teams on roadmap and technology decisions; Build offline-first workflows and sync solutions for low-connectivity environments; Improve platform reliability, scalability, and security as the business expands across multiple countries; Resolve incidents and technical issues in mission-critical systems requiring rapid response; Evaluate and introduce new technologies, architectural patterns, and AI/data capabilities as appropriate; Contribute hands-on to complex design and implementation work when needed. Must haves 8+ years software engineering experience ; 3+ years Technical Lead / Architect experience ; C# ; .NET Framework ; .NET Core / .NET 6+ ; SQL Server and/or PostgreSQL ; REST APIs ; Distributed systems ; Azure ; EMR / EHR experience ; HL7 and/or FHIR ; Healthcare interoperability ; Architecture ownership; Mentoring engineers; Code reviews; Technical roadmap participation; Strong stakeholder communication; Upper-intermediate English level. Nice to haves OpenMRS; National healthcare integrations; Offline-first systems; Docker/Kubernetes; Data platforms / analytics; AI in healthcare; Public health systems; Africa healthcare programs; Knowledge of DevSecOps and CI/CD pipelines; Experience supporting large-scale distributed healthcare deployments. The benefits of joining us Professional growth Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps Competitive compensation We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities A selection of exciting projects Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands Flextime Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive. Meet Our Recruitment Process Asynchronous stage – An automated, self-paced track that helps us move faster and give you quicker feedback: Short online form to confirm basic requirements 30–60 minute skills assessment via Codility – a platform founded in Poland that helps us provide quicker feedback and streamline this stage of the process. 5-minute introduction video Synchronous stage – Live interviews Technical interview with our engineering team (scheduled at your convenience) Final interview with your future teammates If it’s a match — you’ll get an offer!