Automotive General Manager

🏢 Summary: Automotive General Manager role in a tech-enabled auto repair shop focused on operational leadership, customer satisfaction, and team management. The position includes overseeing shop performance, enforcing safety and quality standards, managing customer relations, and driving financial and operational success. Offers competitive compensation, bonuses, profit sharing, benefits, and paid training. 🗂️ Requirements: Experience as General Manager in an auto mechanic shop, Digital Visual Inspection proficiency, Knowledge of automotive systems and repair techniques, Leadership and team management skills, Financial management and budgeting knowledge, Ability to multitask and manage time effectively, Degree in Business Administration, Automotive Technology, or similar, Ability to lift over 50 pounds, Ability to drive manual transmission vehicles, Computer proficiency 📃 Skills: Autoflow, DVI, Automotive, Budgeting, Scheduling, Workflow, QualityControl, Compliance, Reporting, CustomerService 🏢 Description: Join the Team at Stress-Free Auto Care: Where Your Skills and Passion Drive Success! Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry! Job Overview Stress-Free Auto Care is a modern, tech-enabled shop that believes taking care of your car should be an easy and stress-free experience. We're seeking an energetic, positive-minded Automotive General Manager who embraces challenges with enthusiasm and prioritizes guest satisfaction above all else. Benefits - Compensation: $100,000 - $120,000 Base + ($30,000 - $40,000 bonus + 5% profit sharing) - PTO/Sick & (6) Annual Paid Holidays - Medical, Dental & Vision Insurance - 401(k) Matching - Paid Skills Enhancement Training - Employee Discount - Service & Parts - Equipment/Toolbox Relocation Assistance - Employee Referral Program - This position is available to start ASAP. Responsibilities - Oversee all aspects of daily operations, including scheduling, workflow management, & quality control - Ensure efficient use of resources and high standards of service delivery - Implement & enforce safety protocols and industry regulations - Foster a positive work environment by providing ongoing coaching opportunities - Uphold a customer-centric approach by ensuring prompt & courteous service - Address customer concerns & complaints on Yelp & Google Reviews through CDC (Complaints, Damages & Comebacks) - Maintain strong relationships with customers to enhance loyalty & satisfaction - Stay updated with industry trends, technological advancements, & other markets - Maintain accurate records of operations, financial transactions, & employee activities - Prepare regular reports for management regarding shop performance & key metrics - Ensure compliance with all legal & regulatory requirements Qualifications - Proven experience as a General Manager or similar role in an auto mechanic shop - Efficient in Digital Visual Inspections & Procedures - Experience with Autoflow or similar platform preferred - Strong leadership & managerial skills with the ability to motivate a team - Sound knowledge of automotive systems, repair techniques, and industry standards - Solid understanding of financial management & budgeting - Ability to multitask, prioritize, & manage time effectively - Degree in Business Administration, Automotive Technology or similar technical college Physical Requirements - Occasionally lift and/or move over 50 pounds - Ability to work with tools lifted above their head - Work in tight spaces as dictated by the vehicle's needed repair - Have the needed dexterity in order to efficiently use hand-tools - Walk/stand for the majority of the workday - Drive manual transmission vehicles - Keep a brisk work pace in a high-volume environment - Efficiently navigate a computer Ready to Elevate Your Career? If you're interested in joining a supportive team that values your skills and dedication, apply today to help redefine automotive care.

🏢 Summary: Leadership role responsible for owning and managing the full operational and financial performance of a high-volume auto service location, with accountability for profitability, team development, and customer experience. The position focuses on driving revenue growth, optimizing operations through data analysis, and leading high-performing teams. Offers structured training, performance-based bonuses, and clear advancement opportunities in a rapidly scaling organization. 🗂️ Requirements: Proven experience managing a business unit, location, or department with full performance accountability, Ability to manage and analyze P&L statements and financial metrics, Experience leading revenue-driven teams and improving sales and margin performance, Experience in hiring, coaching, and performance management, Strong operational analysis and problem-solving skills, Ability to use technology platforms to manage operations and performance, Ability to work in a fast-paced, high-volume environment, Ability to lift up to 50 lbs, Ability to use hand tools and drive manual transmission vehicles 📃 Skills: P&L, FinancialAnalysis, PerformanceMetrics, RevenueManagement, MarginManagement, OperationsManagement, DataAnalysis, HandTools, ManualTransmission, OperationalSystems 🏢 Description: Join the Team at Stress-Free Auto Care: Where Your Skills and Passion Drive Success! Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry. Build the team. Drive the results. Own the outcome. At Stress Free Auto Care, our General Managers operate like business owners. You will lead the daily operation of a high-volume service business with direct accountability for profitability, team performance, operational execution, and customer experience. Over the past six years, Stress Free Auto Care has grown to 30 locations, becoming one of the fastest-scaling automotive service companies in the country. We are now entering our next phase of growth with plans to expand to 300 locations over the next four years. As we scale, high-performing General Managers will have significant opportunities to grow into multi-unit and senior leadership roles. This role is designed for strong operators and business leaders who enjoy analyzing performance, improving operations, and developing high-performing teams. You will have ownership of the location's results from revenue growth and margin performance to team productivity and customer satisfaction. Prior automotive experience is not required. We provide a two-week intensive training program that equips leaders from retail, hospitality, service, and other operational industries with everything they need to succeed. Quick Facts Compensation: $100,000 - $120,000 Base Salary + $20,000 - $30,000 Annual Bonus (Paid Monthly) + up to 6% Gross Profit Share Medical, Dental & Vision insurance coverage begins the first of the month following your start date Paid Time Off, Paid Sick Time & Company Paid Holidays 401(k) retirement plan with up to 4% matching Two week leadership and operations training program Opportunity for advancement into multi-unit and senior leadership roles Key Responsibilities - Own the financial performance of the business, managing daily and monthly P&L results while making operational decisions that improve revenue, margins, and overall profitability. - Drive revenue growth and gross profit performance by identifying new business opportunities, improving team sales execution, and managing pricing, productivity, and cost controls. - Lead and develop a high-performing team, including hiring, training, coaching, performance management, and creating a culture of accountability and continuous improvement. - Optimize operational efficiency using real-time observation and performance data to ensure smooth workflows, strong productivity, and consistent execution. - Deliver exceptional customer experiences by maintaining high service standards, resolving customer concerns, and implementing improvements that increase retention and loyalty. - Leverage technology and operational systems to manage performance, monitor key metrics, and make data-driven decisions that improve the business. What We're Looking For - Proven operational leadership experience managing a business unit, location, or department with accountability for performance outcomes. - Strong financial and business acumen with the ability to analyze performance metrics, interpret P&L data, and make operational decisions that improve profitability. - Experience leading revenue-driven teams with a track record of improving sales performance, productivity, and margin management. - Demonstrated success developing teams, including hiring, coaching, performance management, and building a culture of accountability and results. - Operational instincts and problem-solving ability with the capacity to assess a business, identify opportunities for improvement, and execute solutions. - Comfort working in fast-paced environments where leaders are expected to take ownership and drive measurable outcomes. - Ability to quickly learn and utilize new technology platforms to manage operations and performance. Physical Requirements - Lift up to 50 lbs as needed. - Work with tools overhead and in tight spaces. - Stand and walk for the majority of the workday in a high-volume environment. - Have the dexterity to use hand tools efficiently and drive manual transmission vehicles.

🏢 Summary: Leadership role responsible for owning the full operational and financial performance of a high-volume automotive service location, with accountability for profitability, team development, and customer experience. The General Manager drives revenue growth, optimizes operations, and uses performance data to improve results while leading and coaching a results-focused team. The position offers strong compensation, bonus potential, profit sharing, and advancement opportunities within a rapidly scaling organization. 🗂️ Requirements: Proven experience managing a business unit, location, or department with full performance accountability, Strong financial acumen and ability to analyze P&L statements and performance metrics, Experience leading revenue-driven teams and improving sales and margin performance, Demonstrated experience in hiring, coaching, and performance management, Ability to analyze operational data and implement performance improvements, Ability to learn and use new technology platforms for operational management, Ability to meet physical requirements including lifting up to 50 lbs and using hand tools, Ability to work in a fast-paced, high-volume environment 📃 Skills: P&L, Sales, Revenue, Profitability, FinancialAnalysis, PerformanceMetrics, Operations, Productivity, CostControl, Pricing, Leadership, Coaching, PerformanceManagement, DataAnalysis, TechnologyPlatforms 🏢 Description: Join the Team at Stress-Free Auto Care: Where Your Skills and Passion Drive Success! Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Build the team. Drive the results. Own the outcome. At Stress Free Auto Care, our General Managers operate like business owners. You will lead the daily operation of a high-volume service business with direct accountability for profitability, team performance, operational execution, and customer experience. Over the past six years, Stress Free Auto Care has grown to 30 locations and is entering its next phase of growth with plans to expand to 300 locations over the next four years. High-performing General Managers will have significant opportunities to grow into multi-unit and senior leadership roles. This role is designed for strong operators and business leaders who enjoy analyzing performance, improving operations, and developing high-performing teams. You will have ownership of the location's results from revenue growth and margin performance to team productivity and customer satisfaction. Prior automotive experience is not required. A two-week intensive training program equips leaders from retail, hospitality, service, and other operational industries with everything needed to succeed. Quick Facts Compensation: $100,000 - $120,000 Base Salary + $20,000 - $30,000 Annual Bonus (Paid Monthly) + up to 6% Gross Profit Share Medical, Dental & Vision insurance coverage begins the first of the month following your start date Paid Time Off, Paid Sick Time & Company Paid Holidays 401(k) retirement plan with up to 4% matching Two week leadership and operations training program Opportunity to grow into multi-unit and senior leadership roles as the company expands Key Responsibilities Own the financial performance of the business, managing daily and monthly P&L results while making operational decisions that improve revenue, margins, and overall profitability. Drive revenue growth and gross profit performance by identifying new business opportunities, improving team sales execution, and managing pricing, productivity, and cost controls. Lead and develop a high-performing team, including hiring, training, coaching, performance management, and creating a culture of accountability and continuous improvement. Optimize operational efficiency using real-time observation and performance data to ensure smooth workflows, strong productivity, and consistent execution. Deliver exceptional customer experiences by maintaining high service standards, resolving customer concerns, and implementing improvements that increase retention and loyalty. Leverage technology and operational systems to manage performance, monitor key metrics, and make data-driven decisions that improve the business. What We're Looking For Proven operational leadership experience managing a business unit, location, or department with accountability for performance outcomes. Strong financial and business acumen, with the ability to analyze performance metrics, interpret P&L data, and make operational decisions that improve profitability. Experience leading revenue-driven teams with a track record of improving sales performance, productivity, and margin management. Demonstrated success developing teams, including hiring, coaching, performance management, and building a culture of accountability and results. Operational instincts and problem-solving ability, with the capacity to assess a business, identify opportunities for improvement, and execute solutions. Comfort working in fast-paced environments where leaders are expected to take ownership and drive measurable outcomes. Ability to quickly learn and utilize new technology platforms to manage operations and performance. Physical Requirements Lift up to 50 lbs as needed. Work with tools overhead and in tight spaces. Stand and walk for the majority of the workday in a high-volume environment. Have the dexterity to use hand tools efficiently and drive manual transmission vehicles.

🏢 Summary: Leadership role responsible for driving revenue growth, operational performance, and team management within a fast-scaling automotive service business. The position combines sales execution, customer engagement, and operational oversight to ensure high productivity and customer satisfaction. Offers structured training, performance-based bonuses, and clear advancement opportunities into senior leadership roles. 🗂️ Requirements: Proven team leadership experience in customer-facing environment, Experience driving sales performance and revenue growth, Experience managing hiring, coaching, corrective actions, and terminations, Ability to improve operational efficiency and productivity, Strong customer communication and service skills, Ability to work in fast-paced operational environment, Ability to learn and use operational technology platforms, Ability to lift up to 50 lbs, Ability to work overhead and in tight spaces, Ability to stand and walk for extended periods, Manual transmission driving ability, Dexterity to use hand tools 📃 Skills: Sales, Revenue, Coaching, PerformanceManagement, Operations, CustomerService, MarginManagement, Hiring, Training, Technology, HandTools, ManualTransmission 🏢 Description: Join the Team at Stress-Free Auto Care: Where Your Skills and Passion Drive Success! Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. Our mission is to make auto care a stress-free, trustworthy experience for everyone. Lead the team. Drive the revenue. Deliver the experience. At Stress Free Auto Care, Assistant General Managers play a critical leadership role in driving business performance. This position focuses on revenue growth, team performance, and operational execution, ensuring both the customer experience and operational productivity meet the highest standards. Over the past six years, the company has grown to 30 locations and is planning significant expansion. High-performing leaders have opportunities to grow into General Manager, multi-unit, and senior leadership roles. This is a hands-on leadership role that blends sales, team leadership, and operational management. You will work directly with customers while coaching and managing the team responsible for delivering results. Prior automotive experience is not required. A two-week intensive training program equips leaders from retail, hospitality, and other customer-focused industries with the tools needed to succeed. Quick Facts Compensation: $70,000 - $90,000 Base Salary + $15,000 - $20,000 Annual Bonus (Paid Monthly) + up to 4% Gross Profit Share Medical, Dental & Vision insurance beginning the first of the month following start date Paid Time Off, Paid Sick Time & Company Paid Holidays 401(k) retirement plan with up to 4% matching Two-week leadership and operations training program Clear pathways into multi-unit and senior leadership roles Key Responsibilities - Drive revenue performance and sales execution through direct customer interaction and team coaching - Lead and manage service advisors and technicians to ensure strong performance and accountability - Monitor sales performance and margin management while maintaining cost controls and efficiency - Manage hiring, training, coaching, performance management, and terminations - Improve operational efficiency, workflows, staffing, and productivity - Engage directly with customers to build trust and resolve concerns - Use operational metrics and performance data to improve productivity and customer satisfaction - Leverage technology and operational systems to track performance and ensure consistency What We're Looking For - Proven experience leading teams in a customer-facing environment - Strong sales leadership skills and experience improving revenue performance - Experience managing employee performance including corrective action and terminations - Operational decision-making skills and experience improving efficiency - Strong customer communication skills - Comfort working in a fast-paced environment - Ability to learn and utilize new technology platforms Physical Requirements - Lift up to 50 lbs as needed - Work with tools overhead and in tight spaces - Stand and walk for the majority of the workday - Use hand tools efficiently and drive manual transmission vehicles What We Offer - Competitive base salary with monthly bonus and profit share - Comprehensive health benefits - Paid time off and holidays - 401(k) with employer match - Structured leadership training program - Career growth opportunities within a rapidly expanding organization

🏢 Summary: Leadership role responsible for driving revenue growth, team performance, and operational execution in a fast-scaling automotive service environment. The position combines hands-on sales, customer engagement, and team management while leveraging operational metrics and technology to optimize productivity and financial performance. Offers structured training and clear progression into senior leadership as the company expands. 🗂️ Requirements: Experience leading teams in customer-facing environment, Sales performance management and revenue growth experience, Employee performance management including hiring and terminations, Operational efficiency and productivity improvement experience, Strong customer communication and service recommendation skills, Ability to use technology platforms for operations and performance tracking, Ability to work in fast-paced operational environment 📃 Skills: Sales, Operations, PerformanceManagement, RevenueManagement, MarginManagement, Coaching, CustomerService, KPIs, TechnologyPlatforms 🏢 Description: Join the Team at Stress-Free Auto Care: Where Your Skills and Passion Drive Success! Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry. Lead the team. Drive the revenue. Deliver the experience. At Stress Free Auto Care, our Assistant General Managers play a critical leadership role in driving business performance. This position focuses on revenue growth, team performance, and operational execution, ensuring both the customer experience and operational productivity meet the highest standards. Over the past six years, Stress Free Auto Care has grown to 30 locations, becoming one of the fastest-scaling automotive service companies in the country. We are now entering our next phase of growth with plans to expand to 300 locations over the next four years. As we scale, high-performing leaders will have significant opportunities to grow into General Manager, multi-unit, and senior leadership roles. This is a hands-on leadership role that blends sales, team leadership, and operational management. You will work directly with customers while also coaching and managing the team responsible for delivering results. Prior automotive experience is not required. We provide a two-week intensive training program that equips leaders from retail, hospitality, and other customer-focused industries with the tools needed to succeed. Quick Facts Compensation: $70,000 - $90,000 Base Salary + $15,000 - $20,000 Annual Bonus (Paid Monthly) + up to 4% Gross Profit Share Medical, Dental & Vision insurance coverage begins the first of the month following your start date Paid Time Off, Paid Sick Time & Company Paid Holidays 401(k) retirement plan with up to 4% matching Two week leadership and operations training program designed to set you up for success in the role Opportunity to join a rapidly scaling company, with clear pathways into multi-unit and senior leadership roles as we grow from 30 to 300 locations. Key Responsibilities Drive revenue performance and sales execution through direct customer interactions and by coaching the team to improve recommendations, service conversion, and average ticket value. Lead and manage a team of service advisors and technicians, ensuring strong performance, accountability, and productivity. Monitor sales performance and margin management, balancing revenue growth with cost controls and operational efficiency. Manage team performance end-to-end, including hiring, training, coaching, performance management, and when necessary, making termination decisions. Improve operational efficiency and customer throughput, ensuring workflows, staffing, and productivity support a high-performing operation. Engage directly with customers, building trust, resolving concerns, and delivering a high-quality experience that drives long-term loyalty. Support the financial performance of the business, using operational metrics and performance data to improve productivity, sales execution, and customer satisfaction. Leverage technology and operational systems to track performance, monitor key metrics, and ensure operational consistency. What We're Looking For Proven experience leading teams in a customer-facing environment with responsibility for driving performance and accountability. Strong sales leadership skills, including experience coaching teams to improve revenue performance, conversion rates, or customer spend. Experience managing employee performance, including hiring, coaching, corrective action, and terminations. Operational decision-making ability, with experience improving efficiency, productivity, or service throughput. Strong customer communication skills with the ability to build trust, resolve concerns, and confidently recommend services or solutions. Comfort working in a fast-paced environment balancing team leadership, operational management, and customer engagement. Ability to quickly learn and utilize new technology platforms used to manage operations and performance.

🏢 Summary: The Operations Program Manager will drive execution of strategic initiatives across a growing multi-unit organization, partnering closely with executive leadership to ensure operational priorities are delivered on time and aligned across departments. The role focuses on cross-functional project management, performance tracking, executive reporting, and scalable process improvement. This position requires a highly organized, analytical leader capable of managing complex initiatives in a fast-paced environment. 🗂️ Requirements: 5+ years of operational leadership, project management, consulting, or business operations experience, Strong project management and organizational skills, Advanced proficiency in spreadsheets, reporting, and data analysis, Ability to manage multiple concurrent projects with competing priorities, Strong written and verbal communication skills, Experience preparing executive-level reports and presentations, Ability to work independently with minimal supervision, Strong attention to detail and follow-through 📃 Skills: Spreadsheets, DataAnalysis, Reporting, Forecasting, KPIs, Dashboards, ProjectManagement, FinancialAnalysis 🏢 Description: Join the Team at Stress-Free Auto Care: Where Your Skills and Passion Drive Success! Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry! Position Summary Stress-Free Auto Care is seeking an Operations Program Manager to support the execution of strategic initiatives across our rapidly growing organization. This role serves as a force multiplier for executive leadership, ensuring critical projects are delivered on time, cross-functional teams remain aligned, and operational priorities are executed consistently across the company. The Operations Program Manager will work directly with executive leadership and partner closely with Operations, Customer Experience, Finance, Human Resources, Recruiting, Technology, Marketing, and Corporate Development. This individual will be responsible for driving accountability, managing complex projects, coordinating communication across departments, and ensuring organizational priorities are translated into measurable results. This role is ideal for an exceptionally organized, analytical, and execution-oriented leader who thrives in a fast-paced, high-growth environment. Key Responsibilities Strategic Initiative Management - Lead and coordinate company-wide strategic initiatives from planning through execution. - Develop project plans, timelines, milestones, ownership assignments, and reporting structures. - Ensure critical initiatives remain on schedule and obstacles are identified and resolved quickly. - Maintain visibility into all major organizational priorities and proactively escalate risks. Executive Operations - Support executive leadership in driving organizational priorities and special projects. - Prepare materials, reporting, presentations, and analyses for leadership meetings, board meetings, and strategic planning sessions. - Coordinate follow-up and accountability across leadership teams. - Manage action item tracking and ensure commitments are completed on schedule. Weekly Business Review (WBR) Management - Prepare and distribute Weekly Business Review reporting. - Consolidate operational performance metrics across stores, districts, and regions. - Identify performance trends, opportunities, and risks requiring leadership attention. - Coordinate follow-up actions resulting from WBR discussions. Operational Performance & Accountability - Monitor key operational metrics across the organization. - Identify underperformance and partner with leaders to develop corrective action plans. - Track progress against goals and ensure follow-through on commitments. - Assist in developing scalable systems and processes as the company grows. Corporate Development & Growth Initiatives - Support acquisition, diligence, integration, and store launch activities as needed. - Coordinate cross-functional efforts related to new store openings, conversions, and operational transitions. - Track project milestones and ensure readiness across all involved departments. Process Improvement - Document, improve, and standardize operational processes. - Identify inefficiencies and develop scalable solutions. - Build systems that improve communication, accountability, and execution across the organization. Qualifications Required - 5+ years of operational leadership, project management, consulting, business operations, or related experience. - Exceptional organizational and project management skills. - Strong written and verbal communication abilities. - Ability to manage multiple projects simultaneously with competing priorities. - Advanced proficiency with spreadsheets, reporting, and data analysis. - Strong attention to detail and follow-through. - Ability to work independently with minimal supervision. Preferred - Experience in multi-unit operations, retail, automotive, hospitality, franchising, or other distributed service businesses. - Experience supporting executive leadership teams. - Financial analysis, forecasting, or business planning experience. - M&A, integration, or corporate development exposure. - Experience building operational reporting and KPI dashboards. Characteristics of Success The ideal candidate: - Is relentlessly organized. - Creates clarity in ambiguous situations. - Holds people accountable while maintaining strong relationships. - Follows through on commitments and expects the same from others. - Anticipates problems before they occur. - Communicates clearly and concisely. - Thrives in a fast-moving, entrepreneurial environment. - Focuses on outcomes rather than activity. - Operates with urgency and professionalism. Compensation Base Salary $110,000 – $150,000 annually Annual Performance Bonus Target bonus opportunity of 20% of base salary, based on company performance, strategic initiative completion, and individual performance. Additional Incentive Opportunities Eligible for project-based incentive programs, including acquisition, integration, store launch, and other strategic growth initiatives as assigned. Benefits - Medical, Dental, and Vision Insurance - Paid Time Off - Paid Holidays - Professional Development Opportunities - Executive Mentorship and Leadership Development

🏢 Summary: Leadership role overseeing Enterprise and Scaled Customer Success segments, focused on building a unified account health framework, improving retention through data-driven strategies, and operationalizing scalable processes. The position combines team management, analytics, and systems design to professionalize CS operations across 1,000+ accounts. Fully remote with comprehensive benefits and growth opportunities. 🗂️ Requirements: 2+ years managing a Customer Success team or 4+ years as Senior/Lead CSM, Experience managing Enterprise (high-touch) and Scaled/Digital CS segments, Experience using CRM, BI tools, or Excel for health tracking and churn prediction, Ability to design and implement scalable processes, tools, or playbooks, Experience leading QBRs and managing multi-stakeholder accounts, Ability to define KPIs and manage team performance 📃 Skills: CRM, BI, Excel, Gainsight, Vitally, ChurnZero, DataVisualization, Automation, EmailMarketing, Slack 🏢 Description: About the Role As the Manager of Scaled Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to high-volume Scaled segments. Reporting to the Director of Customer Success, you will serve as the bridge between personalized relationship management and digital-first automation. Your mission is to professionalize Customer Success operations by building a unified Account Health framework that works for every customer, regardless of size. You Will - Define and iterate on engagement models for Enterprise (high-touch) and Scaled (tech-touch) tiers to maximize efficiency - Develop a standardized Account Health Scoring system that identifies risk across a 1,000+ account base - Transition informal Slack-based collaboration into a structured internal knowledge base and formal playbooks - Use leading indicators to proactively trigger outreach before customers are at risk - Manage day-to-day performance of the Customer Success team using clear KPIs to drive accountability and growth You Have Must Have: - 2+ years of experience managing a Customer Success team or 4+ years as a Senior/Lead CSM - Proven experience managing high-touch Enterprise accounts (QBRs, multi-stakeholder navigation) and Scaled/Digital segments (automation, mass communication) - Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report on performance - Ability to design scalable processes and successfully implement tools, workflows, or playbooks - High emotional intelligence and a coaching-first management style Nice to Have: - Ability to work with advanced data visualization tools - Experience selecting or implementing a Customer Success platform (e.g., Gainsight, Vitally, ChurnZero) - Experience in the automotive industry Interview Process 1. Initial Screen – 30 minutes 2. Hiring Manager Interview – 60 minutes 3. Case Study Assessment – 45 minutes Problem Solving Exercise – 60 minutes 4. Cross-Functional Interview – 30 minutes *Completion of the Wonderlic Assessment (20–30 minutes) is required before the end of the process. We Offer - 100% remote work environment - Medical, Dental, and Vision insurance within 30 days - 100% employer-paid medical insurance - Equity package - Flexible PTO with 15 days minimum - Generous parental leave - FSA and HSA options - 401(k) - Growth & wellness stipend - Work-from-home equipment - Opportunities for development and career growth

🏢 Summary: Lead and scale a Customer Success team overseeing both Enterprise and high-volume segments, building a unified Account Health framework and data-driven retention strategy. The role focuses on designing scalable processes, implementing health scoring systems, and driving proactive customer engagement. This is a remote leadership position with strong benefits and growth opportunities. 🗂️ Requirements: 2+ years managing a Customer Success team or 4+ years as Senior/Lead CSM, Experience managing Enterprise (high-touch) and Scaled/Digital (tech-touch) accounts, Experience conducting QBRs and navigating multi-stakeholder environments, Proficiency in using CRM, BI tools, or Excel for health tracking and churn prediction, Experience designing and implementing scalable processes, tools, or playbooks, Ability to define KPIs and manage team performance, Completion of Wonderlic Assessment 📃 Skills: CRM, BI, Excel, Gainsight, Vitally, ChurnZero, Automation, DataVisualization, Slack 🏢 Description: About the Role As the Manager of Scaled Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to high-volume Scaled segments. Reporting to the Director of Customer Success, you will act as the bridge between personalized relationship management and digital-first automation. Your mission is to professionalize CS operations by building a unified "Account Health" framework that works for every customer, regardless of size. You will lead a supportive, high-trust team and provide the strategic structure needed to turn informal knowledge into repeatable, data-driven playbooks that drive global retention. You Will - Segment the strategy by defining and iterating engagement models for Enterprise (high-touch) and Scaled (tech-touch) tiers. - Develop a standardized Account Health Scoring system to identify risk across 1,000+ accounts. - Transition informal collaboration into a structured internal knowledge base and formal playbooks. - Drive proactive retention using leading indicators to trigger outreach before customers are at risk. - Manage day-to-day team performance using clear KPIs to ensure accountability and growth. You Have Must Have: - 2+ years managing a Customer Success team or 4+ years as a Senior/Lead CSM. - Proven experience managing both high-touch Enterprise accounts and Scaled/Digital segments. - Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report performance. - Ability to design scalable processes and implement tools, workflows, or playbooks. - High emotional intelligence with a coaching-first management style. Nice to Have: - Ability to work with advanced data visualization tools. - Experience selecting or implementing a CS platform (e.g., Gainsight, Vitally, ChurnZero). - Experience in the automotive industry. Interview Process 1. Initial Screen – 30 minutes 2. Hiring Manager Interview – 60 minutes 3. Case Study Assessment – 45 minutes 4. Problem Solving Exercise – 60 minutes 5. Cross-Functional Interview – 30 minutes *Completion of the Wonderlic Assessment (20–30 minutes) is required before the end of the process. We Offer - 100% remote work environment - Medical, Dental, and Vision insurance within 30 days - 100% employer-paid medical insurance - Equity package - Flexible PTO with 15 days minimum - Generous Parental Leave - FSA and HSA options - 401(k) - Growth & Wellness stipend - WFH equipment - Opportunities for development and career growth

🏢 Summary: Leadership role overseeing Customer Success Managers across enterprise and scaled segments, focused on building a unified account health framework and driving proactive, data-driven retention strategies. The position combines strategic operations, analytics, and team mentorship to professionalize CS processes and scale engagement models. Fully remote with comprehensive benefits and growth opportunities. 🗂️ Requirements: 2+ years managing a Customer Success team or 4+ years as Senior/Lead CSM, Experience with Enterprise (high-touch) and Scaled/Digital (tech-touch) customer segments, Experience conducting QBRs and managing multi-stakeholder accounts, Experience using CRM, BI tools, or Excel for health tracking and churn prediction, Ability to design and implement scalable processes, tools, or workflows, Experience managing team performance using KPIs 📃 Skills: CRM, BI, Excel, Gainsight, Vitally, ChurnZero, Automation, DataVisualization 🏢 Description: Steer provides a suite of software tools for automotive repair shops, combining CRM marketing, text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and integrated scheduling software. About the Role As the Manager of Customer Success, you will lead Customer Success Managers across a diverse portfolio ranging from high-touch Enterprise partnerships to high-volume Scaled segments. Reporting to the Director of Customer Success, you will bridge personalized relationship management and digital-first automation. Your mission is to professionalize CS operations by building a unified "Account Health" framework that works for every customer and to transform informal knowledge into structured, data-driven playbooks that drive retention. You Will - Define and iterate engagement models for Enterprise (high-touch) and Scaled (tech-touch) tiers. - Develop a standardized Account Health Scoring system to identify risk across 1,000+ accounts. - Transition informal collaboration into a structured internal knowledge base and formal playbooks. - Use leading indicators to trigger proactive outreach and improve retention. - Manage day-to-day performance of the CS team using clear KPIs to drive accountability and growth. You Have Must Have: - 2+ years managing a Customer Success team or 4+ years as a Senior/Lead CSM. - Proven experience managing Enterprise accounts (QBRs, multi-stakeholder navigation) and Scaled/Digital segments (automation, mass communication). - Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report on performance. - Ability to design scalable processes and successfully implement new tools, workflows, or playbooks. - Coaching-oriented leadership style with high emotional intelligence. Nice to Have: - Ability to work with advanced data visualization tools. - Experience selecting or implementing a CS platform (e.g., Gainsight, Vitally, ChurnZero). - Experience in the automotive industry. We Offer - 100% remote work environment. - Medical, dental, and vision insurance within 30 days (100% employer-paid medical). - Equity package. - Flexible PTO with 15 days minimum. - Generous parental leave. - FSA and HSA options. - 401(k). - Growth & wellness stipend. - WFH equipment. - Collaborative, high-ownership culture. - Opportunities for development and career growth.

🏢 Summary: Leadership role overseeing Enterprise and Scaled Customer Success segments, focused on building a unified account health framework, driving proactive retention, and scaling data-driven CS operations. The position blends strategic process design with hands-on coaching and performance management of CSMs. It emphasizes analytics, automation, and structured playbooks to improve global retention across a large account base. 🗂️ Requirements: 2+ years managing a Customer Success team or 4+ years as Senior/Lead CSM, Experience managing high-touch Enterprise accounts, Experience managing Scaled/Digital CS segments, Proficiency using CRM, BI tools, or Excel for data analysis, Ability to design and implement scalable processes or workflows, Experience tracking account health and predicting churn, Performance management using KPIs 📃 Skills: CRM, BI, Excel, Automation, Gainsight, Vitally, ChurnZero, DataVisualization, Analytics, KPI 🏢 Description: Steer offers a suite of software tools for automotive repair shops, combining essential tools into a user-friendly, cost-effective platform. The platform includes a Customer Relationship Management (CRM) marketing suite with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and other features. Following the acquisition of AutoOps, the platform also includes intelligent, fully integrated scheduling software that enables customers to book appointments through a shop's website and Google Business Profile. About the Role As the Manager of Scaled Customer Success, you will lead Customer Success Managers across a diverse portfolio, ranging from high-touch Enterprise partnerships to high-volume Scaled segments. Reporting to the Director of Customer Success, you will bridge personalized relationship management and digital-first automation. Your mission is to build a unified Account Health framework that supports every customer segment and to transform informal knowledge-sharing into structured, data-driven playbooks that drive global retention. You Will - Define and iterate engagement models for Enterprise (high-touch) and Scaled (tech-touch) tiers. - Develop a standardized Account Health Scoring system to identify risk across 1,000+ accounts. - Transition informal collaboration into a structured internal knowledge base and formal playbooks. - Use leading indicators to proactively drive retention and reduce churn risk. - Manage day-to-day team performance using clear KPIs to support accountability and growth. You Have Must Have: - 2+ years of experience managing a Customer Success team or 4+ years as a Senior/Lead CSM. - Proven experience managing high-touch Enterprise accounts and Scaled/Digital segments. - Experience using CRM, BI tools, or Excel to track health, predict churn, and report on performance. - Ability to design and implement scalable processes, tools, or workflows. - High emotional intelligence with a coaching-focused leadership style. Nice to Have: - Ability to work with advanced data visualization tools. - Experience selecting or implementing a CS platform such as Gainsight, Vitally, or ChurnZero. - Experience in the automotive industry. We Offer - 100% remote work environment. - Medical, dental, and vision insurance within 30 days (100% employer-paid medical). - Equity package. - Flexible PTO with 15 days minimum. - Generous parental leave. - FSA and HSA options. - 401(k). - Growth and wellness stipend. - WFH equipment. - Opportunity to work with the latest technology. - Collaborative, high-ownership culture. - Opportunities for development and career growth.