Assistant General Manager

🏢 Summary: Leadership role responsible for owning the full operational and financial performance of a high-volume automotive service location, with accountability for profitability, team development, and customer experience. The General Manager drives revenue growth, optimizes operations, and uses performance data to improve results while leading and coaching a results-focused team. The position offers strong compensation, bonus potential, profit sharing, and advancement opportunities within a rapidly scaling organization. 🗂️ Requirements: Proven experience managing a business unit, location, or department with full performance accountability, Strong financial acumen and ability to analyze P&L statements and performance metrics, Experience leading revenue-driven teams and improving sales and margin performance, Demonstrated experience in hiring, coaching, and performance management, Ability to analyze operational data and implement performance improvements, Ability to learn and use new technology platforms for operational management, Ability to meet physical requirements including lifting up to 50 lbs and using hand tools, Ability to work in a fast-paced, high-volume environment 📃 Skills: P&L, Sales, Revenue, Profitability, FinancialAnalysis, PerformanceMetrics, Operations, Productivity, CostControl, Pricing, Leadership, Coaching, PerformanceManagement, DataAnalysis, TechnologyPlatforms 🏢 Description: Join the Team at Stress-Free Auto Care: Where Your Skills and Passion Drive Success! Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Build the team. Drive the results. Own the outcome. At Stress Free Auto Care, our General Managers operate like business owners. You will lead the daily operation of a high-volume service business with direct accountability for profitability, team performance, operational execution, and customer experience. Over the past six years, Stress Free Auto Care has grown to 30 locations and is entering its next phase of growth with plans to expand to 300 locations over the next four years. High-performing General Managers will have significant opportunities to grow into multi-unit and senior leadership roles. This role is designed for strong operators and business leaders who enjoy analyzing performance, improving operations, and developing high-performing teams. You will have ownership of the location's results from revenue growth and margin performance to team productivity and customer satisfaction. Prior automotive experience is not required. A two-week intensive training program equips leaders from retail, hospitality, service, and other operational industries with everything needed to succeed. Quick Facts Compensation: $100,000 - $120,000 Base Salary + $20,000 - $30,000 Annual Bonus (Paid Monthly) + up to 6% Gross Profit Share Medical, Dental & Vision insurance coverage begins the first of the month following your start date Paid Time Off, Paid Sick Time & Company Paid Holidays 401(k) retirement plan with up to 4% matching Two week leadership and operations training program Opportunity to grow into multi-unit and senior leadership roles as the company expands Key Responsibilities Own the financial performance of the business, managing daily and monthly P&L results while making operational decisions that improve revenue, margins, and overall profitability. Drive revenue growth and gross profit performance by identifying new business opportunities, improving team sales execution, and managing pricing, productivity, and cost controls. Lead and develop a high-performing team, including hiring, training, coaching, performance management, and creating a culture of accountability and continuous improvement. Optimize operational efficiency using real-time observation and performance data to ensure smooth workflows, strong productivity, and consistent execution. Deliver exceptional customer experiences by maintaining high service standards, resolving customer concerns, and implementing improvements that increase retention and loyalty. Leverage technology and operational systems to manage performance, monitor key metrics, and make data-driven decisions that improve the business. What We're Looking For Proven operational leadership experience managing a business unit, location, or department with accountability for performance outcomes. Strong financial and business acumen, with the ability to analyze performance metrics, interpret P&L data, and make operational decisions that improve profitability. Experience leading revenue-driven teams with a track record of improving sales performance, productivity, and margin management. Demonstrated success developing teams, including hiring, coaching, performance management, and building a culture of accountability and results. Operational instincts and problem-solving ability, with the capacity to assess a business, identify opportunities for improvement, and execute solutions. Comfort working in fast-paced environments where leaders are expected to take ownership and drive measurable outcomes. Ability to quickly learn and utilize new technology platforms to manage operations and performance. Physical Requirements Lift up to 50 lbs as needed. Work with tools overhead and in tight spaces. Stand and walk for the majority of the workday in a high-volume environment. Have the dexterity to use hand tools efficiently and drive manual transmission vehicles.

🏢 Summary: The Operations Program Manager will drive execution of strategic initiatives across a growing multi-unit organization, partnering closely with executive leadership to ensure operational priorities are delivered on time and aligned across departments. The role focuses on cross-functional project management, performance tracking, executive reporting, and scalable process improvement. This position requires a highly organized, analytical leader capable of managing complex initiatives in a fast-paced environment. 🗂️ Requirements: 5+ years of operational leadership, project management, consulting, or business operations experience, Strong project management and organizational skills, Advanced proficiency in spreadsheets, reporting, and data analysis, Ability to manage multiple concurrent projects with competing priorities, Strong written and verbal communication skills, Experience preparing executive-level reports and presentations, Ability to work independently with minimal supervision, Strong attention to detail and follow-through 📃 Skills: Spreadsheets, DataAnalysis, Reporting, Forecasting, KPIs, Dashboards, ProjectManagement, FinancialAnalysis 🏢 Description: Join the Team at Stress-Free Auto Care: Where Your Skills and Passion Drive Success! Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry! Position Summary Stress-Free Auto Care is seeking an Operations Program Manager to support the execution of strategic initiatives across our rapidly growing organization. This role serves as a force multiplier for executive leadership, ensuring critical projects are delivered on time, cross-functional teams remain aligned, and operational priorities are executed consistently across the company. The Operations Program Manager will work directly with executive leadership and partner closely with Operations, Customer Experience, Finance, Human Resources, Recruiting, Technology, Marketing, and Corporate Development. This individual will be responsible for driving accountability, managing complex projects, coordinating communication across departments, and ensuring organizational priorities are translated into measurable results. This role is ideal for an exceptionally organized, analytical, and execution-oriented leader who thrives in a fast-paced, high-growth environment. Key Responsibilities Strategic Initiative Management - Lead and coordinate company-wide strategic initiatives from planning through execution. - Develop project plans, timelines, milestones, ownership assignments, and reporting structures. - Ensure critical initiatives remain on schedule and obstacles are identified and resolved quickly. - Maintain visibility into all major organizational priorities and proactively escalate risks. Executive Operations - Support executive leadership in driving organizational priorities and special projects. - Prepare materials, reporting, presentations, and analyses for leadership meetings, board meetings, and strategic planning sessions. - Coordinate follow-up and accountability across leadership teams. - Manage action item tracking and ensure commitments are completed on schedule. Weekly Business Review (WBR) Management - Prepare and distribute Weekly Business Review reporting. - Consolidate operational performance metrics across stores, districts, and regions. - Identify performance trends, opportunities, and risks requiring leadership attention. - Coordinate follow-up actions resulting from WBR discussions. Operational Performance & Accountability - Monitor key operational metrics across the organization. - Identify underperformance and partner with leaders to develop corrective action plans. - Track progress against goals and ensure follow-through on commitments. - Assist in developing scalable systems and processes as the company grows. Corporate Development & Growth Initiatives - Support acquisition, diligence, integration, and store launch activities as needed. - Coordinate cross-functional efforts related to new store openings, conversions, and operational transitions. - Track project milestones and ensure readiness across all involved departments. Process Improvement - Document, improve, and standardize operational processes. - Identify inefficiencies and develop scalable solutions. - Build systems that improve communication, accountability, and execution across the organization. Qualifications Required - 5+ years of operational leadership, project management, consulting, business operations, or related experience. - Exceptional organizational and project management skills. - Strong written and verbal communication abilities. - Ability to manage multiple projects simultaneously with competing priorities. - Advanced proficiency with spreadsheets, reporting, and data analysis. - Strong attention to detail and follow-through. - Ability to work independently with minimal supervision. Preferred - Experience in multi-unit operations, retail, automotive, hospitality, franchising, or other distributed service businesses. - Experience supporting executive leadership teams. - Financial analysis, forecasting, or business planning experience. - M&A, integration, or corporate development exposure. - Experience building operational reporting and KPI dashboards. Characteristics of Success The ideal candidate: - Is relentlessly organized. - Creates clarity in ambiguous situations. - Holds people accountable while maintaining strong relationships. - Follows through on commitments and expects the same from others. - Anticipates problems before they occur. - Communicates clearly and concisely. - Thrives in a fast-moving, entrepreneurial environment. - Focuses on outcomes rather than activity. - Operates with urgency and professionalism. Compensation Base Salary $110,000 – $150,000 annually Annual Performance Bonus Target bonus opportunity of 20% of base salary, based on company performance, strategic initiative completion, and individual performance. Additional Incentive Opportunities Eligible for project-based incentive programs, including acquisition, integration, store launch, and other strategic growth initiatives as assigned. Benefits - Medical, Dental, and Vision Insurance - Paid Time Off - Paid Holidays - Professional Development Opportunities - Executive Mentorship and Leadership Development

🏢 Summary: Hands-on Sales Manager role leading BDR and AE teams in a fast-growing automotive SaaS environment, owning the full sales funnel from pipeline generation to revenue conversion. The position focuses on data-driven coaching, AI-enabled sales workflows, and building a high-performance culture. Success is measured by rooftops added, MRR growth, and team development. 🗂️ Requirements: 3–5+ years B2B SaaS sales experience, 2+ years in sales management role, Experience managing BDRs and/or AEs, Ability to own full sales funnel, Data-driven sales coaching experience, Experience tracking conversion and activity metrics, Strong forecasting and pipeline management skills, Experience building sales processes and playbooks, Familiarity with AI tools in sales workflows, Strong communication and feedback skills 📃 Skills: SaaS, B2B, CRM, AI, HubSpot, Nooks, Forecasting, Pipeline, Prospecting, ColdCalling, Coaching, Analytics 🏢 Description: About The Role Steer is building one of the fastest-growing GTM engines in automotive SaaS and is seeking a Manager of Sales to lead from the front. This is a high-impact leadership role at the intersection of pipeline generation and revenue conversion, owning both the BDR and AE motion or coming in strong on one side with readiness to master both. This is a hands-on role involving call listening, real-time coaching, running blitzes, and building a high-performing team. Success is measured by rooftops added, MRR growth, and the development and success of sales representatives. The role is hybrid, 3 days per week in the Waltham, MA office, and reports to the Head of Sales. You Will: - Lead & Develop the Team: Hire, onboard, and develop BDR and AE talent. Build a culture of accountability, learning, and performance. Create clear progression paths from BDR to AE. - Coach With Data: Use activity metrics, conversion rates, connect rates, and pipeline data to identify improvement areas. Run call reviews, role-plays, and live coaching sessions. - Own the Full Funnel: Partner with BDRs on prospecting quality and handoffs, and with AEs on demo execution and close rates. Connect top-of-funnel activity to revenue outcomes. - Build & Maintain the Playbook: Develop and update the Sales Playbook covering prospecting, cold calling, objection handling, and closing. - Use AI Tools: Integrate AI into workflows for call intelligence, outreach personalization, pipeline forecasting, and coaching. - Operate Strategically: Align with Marketing, RevOps, and Sales Leadership. Deliver accurate forecasts and performance data. Own monthly and quarterly pipeline targets. You Have: Must Have - 3–5+ years in B2B SaaS sales, with at least 2+ years in sales management - Experience managing BDRs, AEs, or both - Player-coach mentality - Data-driven coaching approach - Strong communication skills - Comfort building processes in ambiguous environments - Familiarity with or interest in AI tools in sales workflows Nice to Have - Experience in automotive, SMB, or blue-collar verticals - Track record of promoting BDRs into closing roles - Experience with high-velocity, short-cycle sales cycles (2–3 days) - Familiarity with HubSpot and Nooks Interview Process - Initial Screen (Lead Recruiter) - Hiring Manager Interview - Presentation - Direct Report Interview - Career Journey/Problem Solving Exercise - Reference Checks - Wonderlic Assessment We Offer - Medical, Dental and Vision insurance within 30 days - 100% employer-paid medical insurance - Equity package - Flexible PTO with 15 days minimum - Generous Parental Leave - FSA and HSA options - 401(k) - Learning Stipend - WFH Equipment - Opportunity to work with the latest technology - Collaborative, high ownership culture - Opportunities for development and career growth

🏢 Summary: Onsite Sales Development Representative role focused on driving outbound growth, generating new business opportunities, and delivering SaaS product demos to small business owners in the automotive repair industry. The position involves high-volume prospecting, consultative selling, and CRM pipeline management. Compensation includes base salary plus commission with opportunities for growth and hybrid flexibility after tenure. 🗂️ Requirements: 1+ years of outbound sales or business development experience, Proven record of meeting or exceeding sales quotas, Experience with phone-based outreach, Experience conducting product demos and consultations, Ability to work onsite in Waltham, MA, Experience using CRM systems to manage sales activities 📃 Skills: SaaS, CRM, HubSpot, Salesforce, Prospecting, Outbound, Demos, Forecasting 🏢 Description: About the Role We’re looking for a Sales Development Representative to help build and scale our outbound motion. This role focuses on uncovering new business opportunities, facilitating product demos, and guiding customers through a streamlined sales process. This is a high-volume, outbound-focused position where you will create opportunities from scratch, navigate organizations, and develop messaging that resonates with small business owners and operators in blue-collar industries. Compensation: $90k OTE ($60,000 base salary + commission) Onsite 5x per week in Waltham, MA, with potential for a hybrid schedule after 6 months. You Will - Conduct a high volume of calls and outreach to identify and engage decision-makers and economic buyers - Develop a deep understanding of the SaaS product and communicate value during online product demos - Use a consultative selling approach to tailor presentations to prospect pain points - Maintain detailed records of sales activities and customer interactions in the CRM - Qualify opportunities and collaborate with the broader sales team on deal strategy and progression You Have Must Have: - 1+ years of sales experience in outbound prospecting or business development - Proven track record of meeting or exceeding sales quotas and activity metrics - Excellent verbal and written communication skills - Experience performing product demonstrations and consultations - Ability to commute to the Waltham, MA office Nice to Have: - Familiarity with automotive, home services, or blue-collar industries - Experience selling SaaS or working in a high-growth startup - Experience using CRM tools such as HubSpot or Salesforce Interview Process - Initial Screen (Lead Recruiter) - Hiring Manager Interview (Sales Manager) - Leadership Interview (CRO) - Reference Checks - Completion of the Wonderlic Assessment We Offer - 100% employer-paid medical insurance - Flexible PTO with a 15-day minimum - Equity package - Generous Parental Leave - 401(k) - Growth & Learning Stipend - WFH equipment - Collaborative culture with career development opportunities

🏢 Summary: Onsite Sales Development Representative role focused on driving outbound growth, generating new business opportunities, and delivering SaaS product demos to small business owners in the automotive repair industry. The position requires high-volume prospecting, consultative selling, and disciplined CRM pipeline management. Compensation includes base salary plus commission with opportunities for growth and hybrid flexibility after tenure. 🗂️ Requirements: 1+ years outbound sales or business development experience, Proven record of meeting or exceeding sales quotas, Experience with phone-based outreach and high-volume prospecting, Experience conducting product demos and sales presentations, Ability to work onsite 5 days per week in Waltham, MA 📃 Skills: SaaS, CRM, HubSpot, Salesforce, Prospecting, Outbound, Pipeline, Forecasting, Demos 🏢 Description: About the Role We're looking for a Sales Development Representative to help build and scale our outbound motion. This role is focused on uncovering new business opportunities, facilitating product demos, and guiding customers through a streamlined sales process. This is not a passive, inbound role. You will be expected to create opportunities from scratch, navigate organizations, and develop messaging that resonates with small business owners and operators in blue-collar industries. This role is 5x a week onsite in Waltham, MA, with potential for a hybrid schedule after 6 months. Compensation: $90k OTE ($60,000 base salary + commission) You Will - Drive Outbound Growth: Conduct a high volume of calls and outreach to identify and engage decision-makers and economic buyers. - Master the Product: Develop a deep understanding of the SaaS product and its features to effectively communicate value during online product demos. - Consultative Selling: Understand prospects' needs and tailor presentations to their specific pain points. - Pipeline Management: Maintain accurate records of sales activities and customer interactions in the CRM to ensure forecasting accuracy. - Partner for Success: Qualify opportunities and collaborate with the broader sales team on strategy and deal progression. You Have Must Have: - 1+ years of sales experience in outbound prospecting or business development. - Proven track record of meeting or exceeding sales quotas and activity metrics. - Excellent verbal and written communication skills with comfort in phone-based outreach. - Experience performing product demonstrations and consultations. - Ability to commute to the Waltham, MA office. Nice to Have: - Familiarity with the automotive industry, home services, or blue-collar sectors. - Experience selling software or working in a high-growth startup environment. - Experience using CRM tools (like HubSpot or Salesforce) to manage opportunities. Interview Process - Initial Screen (Lead Recruiter) - 30 min - Hiring Manager Interview (Sales Manager) - 45 min - Leadership Interview (CRO) - 30 min - Reference Checks - Completion of the Wonderlic Assessment (20–30 min) We Offer - 100% employer-paid medical insurance - Flexible PTO with a 15-day minimum - Equity package - Generous Parental Leave - 401(k) - Growth & Learning Stipend - WFH Equipment (for home setup) - Collaborative culture with career development opportunities We align our mission of transforming the auto repair experience with opportunities for growth, innovation, and excellence. The hiring process looks beyond credentials and welcomes applicants from diverse backgrounds.