Channel Sales Manager, Insurance

🏢 Summary: Senior sales leadership role responsible for driving end-to-end telehealth partner and channel revenue in a regulated 503A/503B compounding environment. The position owns full-cycle enterprise sales, from demand generation through complex deal structuring and closing, leveraging AI-driven forecasting and CRM tools to build scalable, compliant growth. The role requires deep experience in telehealth or digital health enterprise sales and strong executive-level negotiation capabilities. 🗂️ Requirements: 10+ years enterprise or strategic sales experience in telehealth, digital health, or healthcare technology, Proven track record closing large, complex, multi-stakeholder enterprise deals, Experience in regulated healthcare environments, Expertise in complex deal structuring and revenue growth strategy, Advanced proficiency in AI-driven forecasting and CRM systems, Ability to lead cross-functional teams across sales, technology, operations, and finance, Bachelor’s degree or equivalent experience 📃 Skills: AI, CRM, Forecasting, Analytics, Sales, Negotiation, Telehealth, DigitalHealth, HealthcareTechnology, DataAnalysis 🏢 Description: Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation's most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we're redefining what's possible in personalized medicine and pharmaceutical manufacturing. We're proud to be recognized as one of Houston's fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we've created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country. At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that's transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions. If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let's transform healthcare together.POSITION SUMMARY The Head of Telehealth Partnerships / Channel Sales owns telehealth partner and channel revenue end-to-end, driving scalable, compliant growth across Empower's 503A/503B environment. This role carries the full sales cycle—from demand generation and partner sourcing through qualification, deal structuring, and closing—positioning Empower's compounding and fulfillment capabilities to telehealth platforms, digital health companies, and provider groups. The leader builds and converts a durable pipeline, deepens existing partner relationships to expand share, and diversifies the partner book beyond GLP-1 into the broader compounded portfolio. Operating in a highly regulated, high-throughput market, this leader pairs commercial rigor with fluency in the compounding regulatory landscape, and uses AI-assisted forecasting and CRM discipline to improve pipeline visibility and predictability. Full-Cycle Telehealth Sales (Demand Generation to Close) Demand Generation: Generate top-of-funnel demand for Empower's telehealth fulfillment offering through targeted outbound, conference and industry presence, referrals, and marketing partnerships—building awareness and a steady flow of qualified partner opportunities. Business Development: Own new telehealth revenue generation, identifying high-value partners and leveraging AI-driven insights to qualify, prioritize, and close opportunities that drive scalable growth. Deal Structuring: Lead end-to-end deal structuring, aligning pricing, product, and operational capabilities using AI modeling to ensure long-term value creation and sustainable partnerships. Pipeline Ownership: Build and manage a robust telehealth pipeline using AI forecasting tools to drive visibility, prioritize efforts, and accelerate conversion across complex sales cycles. Strategic Deal Leadership Pursuit Strategy: Develop and execute complex deal strategies, leveraging AI analytics to assess stakeholders, risks, and competitive dynamics across long-cycle enterprise sales processes. Cross-Functional Leadership: Coordinate Sales, Technology, Operations, Finance, and executive teams using structured cadences and AI tools to maintain deal momentum and alignment. Cycle Management: Drive disciplined execution across extended sales cycles using AI insights to remove blockers, optimize timing, and increase close probability. Executive Relationship Management Executive Engagement: Build trusted relationships with senior executives, using data and AI insights to communicate value and align telehealth solutions to strategic priorities. Value Articulation: Clearly position Empower's differentiated capabilities using AI-supported analytics to demonstrate ROI, outcomes, and competitive advantage. Negotiation Leadership: Lead complex negotiations with executive stakeholders using structured frameworks and AI scenario modeling to achieve favorable outcomes. Forecasting and Sales Discipline Forecast Accuracy: Own pipeline forecasting using AI-driven tools to deliver accurate, databacked projections and inform leadership decision-making. Deal Visibility: Maintain clear tracking of deal stages, risks, and timelines using CRM systems and AI dashboards to ensure transparency and accountability. Performance Discipline: Establish rigorous sales operating rhythms leveraging AI insights to drive consistency, predictability, and continuous performance improvement. Internal Alignment Strategic Partnership: Partner with Strategic Sales Pursuits to align on opportunity selection, prioritization, and execution using shared data and AI tools. Commercial Leadership: Serve as internal leader for telehealth sales, aligning stakeholders across commercial, operational, and technical teams. Execution Alignment: Ensure seamless coordination across functions using structured processes and AI tools to drive efficient, high-quality deal execution. KNOWLEDGE AND SKILLS Expertise in enterprise sales strategy, complex deal structuring, and revenue growth within telehealth or digital health environments leveraging AI tools effectively. Strong systems thinking with the ability to align commercial strategy, operations, and technology in highly regulated healthcare environments requiring precision and scalability. Advanced proficiency in AI-driven forecasting, CRM systems, and data analytics tools to improve decision-making, pipeline visibility, and sales performance outcomes. Exceptional executive communication, negotiation, and stakeholder management skills driving alignment and influence across cross-functional and external leadership teams. EXPERIENCE AND QUALIFICATIONS 10 or more years of experience in enterprise or strategic sales within telehealth, digital health, or healthcare technology environments. Proven success closing large, complex deals with sophisticated buyers across multi-stakeholder, long-cycle enterprise sales environments. Strong executive presence, negotiation expertise, and demonstrated ability to lead cross-functional teams to drive successful deal outcomes. Bachelor's degree required, or equivalent experience with demonstrated performance in high-growth, regulated, or technology-driven organizations. Key Competencies: Customer Focus: Builds trust through customer-centric solutions. Strategic AI: Guides responsible AI adoption and adaptation. Optimizes Work Processes: Drives efficiency with continuous improvement. Collaborates: Partners effectively to achieve shared goals. Resourcefulness: Secures and deploys resources efficiently. Manages Complexity: Simplifies and solves complex challenges. Ensures Accountability: Delivers on commitments with integrity. Situational Adaptability: Adjusts approach to shifting conditions. Communicates Effectively: Tailors messages to diverse audiences. Values: People: Empowering people defines who we are. Quality: Excellence in every product, every time. Service: Serving others is our highest purpose. Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/ Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

🏢 Summary: Risk Management role focused on overseeing general liability and property claims while managing and optimizing the RMIS system for real estate assets. The position combines claims adjudication, TPA performance management, compliance oversight, and cross-functional collaboration with IT, legal, and operations teams. It also includes reporting, risk transfer assessment, and system administration responsibilities. 🗂️ Requirements: Bachelor's degree in Business, Insurance and Risk Management or related field, Minimum 7 years of experience in a claims-heavy organization, Minimum 4 years of litigated claims experience or experience as Claims Supervisor at TPA, carrier or broker, Experience with commercial real estate, construction, general liability litigation and property claims, Strong knowledge of claims handling processes and insurance regulations, Experience managing claims systems (preferably Riskonnect), Proficiency with RIMIS software, Advanced Excel skills, Experience working with TPAs 📃 Skills: RMIS, Riskonnect, RIMIS, Excel, Claims, Insurance, Litigation, Reporting, Compliance 🏢 Description: POSITION PURPOSE: An integral member of the Risk Management team supporting the Operations team in managing real estate assets. This position is primarily focused on general liability claims and RMIS system management (60%) and includes general risk management support such as generating COIs, working with lenders, obtaining quotes for new assets, processing invoices, reviewing contract language, and supporting departmental needs (40%). ESSENTIAL FUNCTIONS: Work closely with the IT department and external vendors to enhance and optimize the RMIS system, ensuring alignment with company requirements and industry best practices. Manage relationships with TPAs, ensuring effective communication, adherence to service level agreements, and quality control. Oversee evaluation, investigation, and adjudication of complex claims related to commercial general liability and property. Provide guidance and support to adjusters and defense attorneys in claim resolution and settlement strategies. Assess risk transfer opportunities to third parties and draft tender documents when risk transfer is identified. Prepare and provide claim data for monthly and quarterly reports. Monitor TPA performance by establishing metrics, conducting evaluations, identifying areas for improvement, and implementing corrective measures. Provide ongoing training to the Operations team. Ensure compliance with industry regulations, legal requirements, and company policies, including timely reporting, documentation, and adherence to claims handling protocols. Foster a customer-centric approach emphasizing prompt and accurate FNOL, coverage issue resolution, claim investigations, timely litigation response, and effective communication. Collaborate with investments, development, legal, operations, and IT teams to optimize department performance and provide insights to senior leadership. NON-ESSENTIAL FUNCTIONS: Support the Risk Management team with various tasks and provide coverage for team members as needed. EDUCATION/EXPERIENCE REQUIREMENTS: Bachelor's degree in Business, Insurance and Risk Management, or related field (equivalent experience may be considered). Minimum 7 years of experience in a claims-heavy organization, including 4 years of litigated claims experience, or experience as a Claims Supervisor at a TPA, insurance carrier, or broker, with focus on commercial real estate organizations or construction, general liability litigation, and property. Strong knowledge of claims handling processes, insurance industry regulations, and best practices. Experience managing claims systems (preferably Riskonnect). Proficiency in RIMIS software and related tools. Experience working with TPAs is highly desirable. Relevant professional certifications (e.g., AIC, CPCU) are a plus. Proven experience with advanced Excel functions and data management. WHAT IS OFFERED: Competitive compensation. Comprehensive benefits including medical, dental, and vision plans. Health Savings Account with employer contribution. Company-paid life and disability insurance. 401(k) savings plan with company match. Comprehensive paid time off including vacation, holidays, sick time, and bereavement leave. Volunteer time off and paid parental leave. Ongoing professional development programs. Wellness program with incentives.

🏢 Summary: Sales Manager role focused on leading and developing an enterprise account executive team, driving inbound and outbound sales growth, and optimizing sales operations and CRM processes. The position involves team supervision, pipeline management, revenue forecasting, and collaboration with operations and marketing to exceed sales goals. Hybrid work arrangement with competitive salary, commission, and benefits. 🗂️ Requirements: Bachelor's degree in business or related field or equivalent experience, 6+ years of sales experience, 2+ years of management or team lead experience, Experience with inside sales and new business development, Experience planning and implementing outbound sales strategies, Ability to articulate value propositions and ROI, Ability to train, develop, and lead a sales team, Ability to work 3 days per week in office, Ability to travel as needed 📃 Skills: Salesforce, CRM, Sales, Forecasting, Management, Outbound, InsideSales, Manufacturing, ROI 🏢 Description: The Sales Manager is responsible for supervising and organizing the enterprise accounts team. The role includes managing organizational sales by developing business plans, meeting and exceeding planned goals, coordinating with marketing on lead generation, and overseeing team performance through goal tracking, target setting, and training. Quick Facts - Hybrid work arrangement - Base salary range: $125,000–130,000 annually plus commission - Benefits include 401(k) match, medical, dental, and vision insurance, life and disability insurance, paid time off, maternity and bonding leave, EAP, and wellbeing resources How You'll Contribute - Build and manage a high-performing Account Executive team focused on inbound sales and growth of existing accounts - Recruit, hire, and develop team members to consistently exceed sales goals - Coordinate with sales and operations teams to support deal success and optimize sales processes - Monitor employee productivity and motivate the team to achieve daily and monthly goals - Implement best practices in sales pipeline management - Ensure accurate and complete information is captured in Salesforce CRM - Utilize CRM tools to manage and analyze sales activities and pipeline health - Supervise the team in accordance with company policies and procedures - Conduct interviews, orientations, and hiring activities - Provide ongoing training, coaching, and development to improve skills and product knowledge - Report sales metrics, opportunities, and risks to senior management - Use data-driven insights to forecast revenue and identify improvement areas - Develop an understanding of ideal customers and tailor sales strategies to improve engagement What You'll Bring - Bachelor's degree in business or related field, or equivalent experience - 6+ years of sales experience - 2+ years of management or team lead experience - Proven success with inside sales and new business development - Experience implementing outbound sales strategies - Knowledge of technical sales and manufacturing is a plus - Ability to communicate value propositions and ROI effectively - Strong customer service and relationship-building skills - Ability to train, develop, and lead a successful sales team - Ability to work in office 3 days per week and travel as needed Additional Information - Equal opportunity employer - Participation in E-Verify for U.S.-based roles

🏢 Summary: Senior strategic lead role owning a portfolio of high-impact client accounts and translating business objectives into integrated, full-funnel media strategies. Responsible for executive client leadership, media mix architecture, advanced measurement frameworks, and overall account health including revenue and profitability. Combines visionary strategy with operational rigor to drive measurable growth across multi-channel ecosystems. 🗂️ Requirements: 7+ years experience in media or marketing strategy, Experience leading complex multi-channel accounts with full-funnel ownership, Strong financial acumen in budget forecasting and revenue management, Experience leading executive-level client engagements, Deep understanding of attribution models, incrementality testing, and media mix modeling, Ability to translate business objectives into integrated media and data strategies, Strong organizational leadership experience, Bachelor’s degree in Marketing, Communications, Business or equivalent experience 📃 Skills: PaidSearch, Social, Programmatic, Video, CTV, YouTube, RetailMedia, MTA, MMM, Attribution, Incrementality, Analytics, Budgeting, Forecasting 🏢 Description: The Role As a Director, Client Strategy (Media Director), you are the senior strategic lead and business owner across a portfolio of high-impact client relationships. You serve as a primary lead for the client, bridging the gap between their bottom-line business objectives and integrated marketing execution, ensuring that every engagement drives measurable business growth while strengthening long-term partnerships. You are responsible for translating complex business objectives into cohesive, full-funnel marketing strategies across the integrated media ecosystem. This includes architecting the media mix, aligning measurement frameworks, guiding audience strategy, and ensuring cross-channel execution ladders back to enterprise goals. Beyond strategy development, you are accountable for overall account health—including client satisfaction, retention, revenue growth, and profitability. You serve as a trusted advisor to executive-level client stakeholders while mentoring and leading cross-functional internal teams to deliver exceptional work. This role requires a balance of visionary strategic thinking and operational rigor. Benefits - Remote-first culture - Unlimited PTO - Extended Holiday break (Winter) - Flexible schedules - Work from anywhere options* - 100% paid parental leave - 401(k) matching - Medical, Dental, Vision, Life, Pet Insurance - Sponsored life insurance - Short Term Disability insurance and additional voluntary insurance - Annual Class Pass credits and more Compensation The anticipated annual salary for this role will range from $120,000 - $140,000. The total compensation package includes the benefits listed above and an annual performance bonus. This role has an associated annual target bonus component paid out based on company, department, and individual performance. Bonuses are not guaranteed and eligibility requires active employment in good standing. You Will Be - Serving as the strategic lead and primary business owner across a portfolio of accounts - Designing and guiding multi-channel strategies across Paid Search, Social, Programmatic, Video, CTV, YouTube, Retail Media, and emerging platforms - Translating client KPIs, unit economics, and growth goals into structured media investment frameworks and budget allocations - Leading executive-level client engagements including QBRs, annual planning sessions, and strategic presentations - Identifying same-store growth and expansion opportunities while partnering with Business Development - Owning account health metrics including retention, revenue growth, profitability, and delivery quality - Ensuring all deliverables meet strategic standards and drive measurable impact - Partnering with Analytics teams to operationalize MTA, MMM, incrementality testing, and advanced measurement frameworks - Driving structured test-and-learn roadmaps to unlock performance gains - Acting as the connective lead between media, analytics, creative, and client leadership - Leading and mentoring channel team members - Elevating internal processes, planning rigor, and strategic storytelling standards - Staying ahead of industry trends, emerging platforms, and technology shifts You Must Have - 7+ years of experience in media, marketing strategy, or integrated client leadership - Proven experience leading complex, multi-channel accounts with full-funnel strategy ownership - Strong financial acumen, including budget forecasting, revenue management, and profitability oversight - Demonstrated ability to lead executive-level client conversations and influence senior stakeholders - Deep understanding of measurement frameworks including attribution models, incrementality testing, and media mix modeling - Experience translating business objectives into integrated media, creative, and data strategies - Exceptional communication skills - Strong organizational leadership skills - Bachelor’s degree in Marketing, Communications, Business, or equivalent experience Nice to Have - Experience working within an agency environment supporting enterprise or high-growth brands - Exposure to brand, retail, or streaming/entertainment clients - Familiarity with advanced analytics tools and dashboard platforms - Experience supporting new business pitches and commercial strategy

🏢 Summary: Sales Manager role focused on leading and developing an enterprise account executive team, driving inbound and outbound sales growth, and managing sales operations and CRM processes. The position involves coaching sales teams, coordinating with operations and marketing, and using data-driven reporting to exceed revenue goals in a manufacturing-focused environment. 🗂️ Requirements: Bachelor's degree in business or related field or equivalent experience, 6+ years of sales experience, 2+ years of management or team lead experience, Experience with inside sales and new business development, Experience implementing outbound sales strategies, Ability to articulate value propositions and ROI, Experience leading and developing sales teams, Ability to work in office 3 days per week, Ability to travel as needed 📃 Skills: Salesforce, CRM, Sales, Forecasting, Manufacturing, ROI 🏢 Description: The Sales Manager is responsible for supervising and organizing the enterprise accounts team. This role focuses on managing organizational sales by developing business plans, exceeding sales goals, coordinating with marketing on lead generation, and overseeing the performance and development of the sales team. How You'll Contribute: - Build and manage a high-performing Account Executive team focused on inbound sales motion and growth of existing accounts - Recruit, hire, train, and develop team members to consistently exceed sales goals - Coordinate with sales and operations teams to support deal execution and optimize sales processes - Monitor employee productivity and motivate the team to achieve daily and monthly targets - Implement best practices in sales pipeline management - Ensure accurate and complete information is maintained in Salesforce CRM - Use CRM tools to manage and analyze sales activities and pipeline health - Supervise the team according to company policies and procedures - Conduct interviews, onboarding, and staff hiring activities - Provide ongoing coaching, training, and development to improve product knowledge and sales performance - Report sales metrics, opportunities, and risks to senior management - Use data-driven insights to forecast revenue and identify improvement areas - Develop an understanding of ideal customers and tailor sales strategies to improve customer engagement What You'll Bring: - Bachelor's degree in business or related field, or equivalent experience - 6+ years of sales experience - 2+ years of management or team lead experience - Proven experience in inside sales and new business development - Experience implementing aggressive outbound sales strategies - Knowledge of technical sales and manufacturing preferred - Ability to communicate value propositions and ROI effectively - Strong customer service and relationship-building skills - Ability to train, develop, and lead a successful sales team - Ability to work in the office 3 days per week and travel as needed Compensation and Benefits: - Base salary range: $125,000–130,000 annually plus commission - 401(k) match - Medical, dental, and vision insurance - Life and disability insurance - Paid time off including vacation, sick leave, holidays, maternity, and bonding leave - Employee assistance and wellbeing resources Additional Information: - Equal opportunity employer - Participation in E-Verify for U.S.-based roles

🏢 Summary: Risk Management role supporting real estate operations with primary focus on general liability claims oversight and RMIS system management, including collaboration with TPAs and IT. The position involves adjudicating complex commercial and property claims, ensuring regulatory compliance, optimizing claims processes, and providing reporting and risk transfer support. The role also contributes to contract review, insurance documentation, and cross-functional risk advisory activities. 🗂️ Requirements: Bachelor's degree in Business, Insurance and Risk Management or related field, Minimum 7 years of experience in a claims-heavy organization, Minimum 4 years of litigated claims experience, Experience as claims supervisor at TPA, insurance carrier or broker, Experience with commercial real estate or construction claims, Strong knowledge of claims handling processes and insurance regulations, Experience managing claims systems (preferably Riskonnect), Proficiency in RIMIS software, Advanced Excel skills, Experience working with TPAs 📃 Skills: Riskonnect, RIMIS, Excel, RMIS, Claims, Insurance, Litigation, Compliance, Reporting, DataManagement 🏢 Description: POSITION PURPOSE: An integral member of the Risk Management team supporting the Operations team in managing real estate assets. This position is primarily focused on general liability claims and RMIS system management (60%) and also provides general risk management support, including generating COIs, working with lenders, obtaining quotes for new assets, processing invoices, reviewing contract language, and supporting departmental needs (40%). ESSENTIAL FUNCTIONS: - Work closely with the IT department and external vendors to enhance and optimize the RMIS system, ensuring it meets company requirements and aligns with industry best practices. - Manage relationships with TPAs, ensuring effective communication, adherence to service level agreements, and quality control. - Oversee evaluation, investigation, and adjudication of complex claims related to commercial, general liability, and property. Provide guidance to adjusters and defense attorneys in claim resolution and settlement strategies. - Assess risk transfer opportunities to third parties and draft tender documents when risk transfer is identified. - Prepare and provide claim data for monthly and quarterly reports. - Monitor TPA performance, establish performance metrics, conduct evaluations, identify improvement areas, implement corrective measures, and provide ongoing training to Operations team. - Ensure compliance with industry regulations, legal requirements, and company policies, including timely reporting, documentation, and adherence to claims handling protocols. - Promote prompt and accurate FNOL, coverage analysis, claim investigations, timely litigation response, and effective communication. - Collaborate with investments, development, legal, operations, and IT teams to optimize department performance and provide insights to SVP of Risk Management. NON-ESSENTIAL FUNCTIONS: - Support Risk Management team on various tasks and provide coverage during team member absences. EDUCATION/EXPERIENCE REQUIREMENTS: - Bachelor’s degree in Business, Insurance and Risk Management, or related field (equivalent experience may be considered). - Minimum 7 years of experience in a claims-heavy organization, including 4 years of litigated claims experience, or experience as claims supervisor at a TPA, insurance carrier, or broker. - Experience with commercial real estate organizations or construction, general liability litigation, and property claims. - Strong knowledge of claims handling processes, insurance industry regulations, and best practices. - Experience managing claims systems (preferably Riskonnect). - Proficiency in RIMIS software and related tools. - Experience working with TPAs highly desirable. - Relevant certifications (AIC, CPCU) are a plus. - Advanced Excel and data management skills. BENEFITS: - Competitive compensation plan. - Medical, dental, and vision plans. - Health Savings Account with employer contribution. - Company-paid life and disability insurance. - 401(k) plan with company match. - Comprehensive paid time off including vacation, holidays, sick time, and bereavement leave. - Volunteer time off. - Paid parental leave. - Professional development programs. - Wellness program.

🏢 Summary: The Financial Planning & Analysis Manager supports enterprise-wide budgeting, forecasting, pricing analytics, and strategic decision-making, partnering with executive and cross-functional leaders to drive revenue growth and profitability. The role focuses on advanced financial modeling, pricing strategy evaluation, commercial performance analysis, and management reporting. It plays a key role in improving forecasting processes, optimizing pricing, and enhancing business performance across the organization. 🗂️ Requirements: Bachelor's degree in Finance, Accounting, Economics, Business, or related field, 5–8+ years of experience in FP&A, Corporate Finance, Commercial Finance, or Pricing Analytics, Advanced financial modeling, forecasting, budgeting, and scenario analysis experience, Experience in pricing, profitability, and revenue performance analysis, Proficiency in Excel and BI tools (Power BI, Sigma, Tableau or similar), Experience with ERP systems and financial planning tools, Ability to analyze large datasets and deliver actionable insights, Strong knowledge of forecasting methodologies and KPI development, Experience supporting executive leadership and cross-functional teams 📃 Skills: Excel, PowerBI, Sigma, Tableau, ERP, FinancialModeling, Forecasting, Budgeting, ScenarioAnalysis, PricingAnalytics, ProfitabilityAnalysis, KPI, BI 🏢 Description: POSITION SUMMARY The Financial Planning & Analysis Manager is responsible for supporting enterprise-wide financial planning, forecasting, management reporting, pricing analytics, and strategic decision support. This role serves as a key business partner to executive leadership, sales, operations, fleet, and commercial teams by delivering actionable insights that drive revenue growth, margin expansion, and capital efficiency. They will combine strong financial planning expertise with advanced analytical capabilities, particularly in pricing, profitability, and business performance management. This position plays a critical role in developing financial forecasts, evaluating pricing strategies, supporting S&OP processes, and improving decision-making across the organization. LOCATION Onsite in Fort Wayne, IN Candidates located in or willing to relocate to the Fort Wayne, IN market are prioritized. Exceptional remote candidates may be considered on a case-by-case basis. COMPENSATION This position offers a competitive compensation package benchmarked to regional market standards. It includes a base salary plus the opportunity for quarterly profit sharing after one year of employment. RESPONSIBILITIES FINANCIAL PLANNING & ANALYSIS Support the annual budgeting, monthly forecasting, and long-range planning processes across the organization. Develop and maintain financial models that support strategic planning, scenario analysis, and operational decision-making. Prepare monthly management reporting packages, including executive KPI dashboards, board materials, variance analysis, and forecast-to-actual reporting. Analyze revenue, margins, operating expenses, EBITDA, and capital expenditures to identify trends, risks, and opportunities. Partner with business leaders to evaluate financial performance and recommend actions that improve profitability and operational efficiency. Support strategic initiatives, acquisitions, investments, and capital allocation decisions through financial modeling and business case analysis. Drive continuous improvement of forecasting, planning, and reporting processes, including support for BI modernization and reporting automation efforts. PRICING & COMMERCIAL ANALYTICS Lead pricing and profitability analysis across customers, products, locations, and market segments. Evaluate pricing strategies, discount structures, and revenue optimization opportunities to maximize growth and margin performance. Analyze key commercial metrics, including price realization, utilization, customer profitability, yield, competitive pricing trends, and adherence to pricing guidelines. Develop pricing dashboards, scorecards, and executive reporting that provide actionable business insights. Conduct pricing studies, sensitivity analyses, and scenario modeling to support commercial decision-making and strategic initiatives. BUSINESS PARTNERSHIP Serve as a trusted finance partner to leaders across Sales, Operations, Fleet, and Corporate Functions. Translate complex financial and operational data into clear, actionable recommendations for business stakeholders. Facilitate monthly business reviews, forecast discussions, and performance management conversations. Drive accountability around financial targets, operational metrics, and key business objectives. REQUIREMENTS MUST HAVE Bachelor's degree in Finance, Accounting, Economics, Business, or a related field. 5–8+ years of progressive experience in FP&A, Corporate Finance, Commercial Finance, Pricing Analytics, or a related discipline. Demonstrated experience supporting executive leadership and cross-functional business partners. Advanced financial modeling, forecasting, budgeting, and scenario analysis experience. Experience analyzing pricing, profitability, revenue performance, or other commercial business drivers. Strong proficiency with Excel and business intelligence tools such as Power BI, Sigma, Tableau, or similar platforms. Experience working with ERP systems and financial planning tools. Ability to analyze large datasets and translate findings into actionable business recommendations. Strong understanding of forecasting methodologies, profitability analysis, KPI development, and financial performance management. Excellent communication and presentation skills with the ability to influence stakeholders across all levels of the organization. Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. Demonstrated ability to lead change, improve processes, and drive continuous improvement initiatives. NICE TO HAVE MBA, Master's degree, or other advanced business or finance-related degree. Experience within transportation, fleet management, equipment rental, logistics, industrial services, or other asset-intensive industries. Experience supporting pricing strategy, revenue management, utilization analysis, or commercial finance functions. EMPLOYEE BENEFITS Wellness & Fitness On-site CrossFit-style gym with a full-time personal trainer offering group classes, virtual personal training, personalized workout plans, and nutrition coaching. Exclusive Employee Perks PTR swag and uniform/boot allowance. On-site micro-markets with snacks and essentials. Discounts on phone plans, supplier vehicles, mobile detailing, tools, and equipment. Additional partner and vendor discounts. Performance Incentives Commission structures, bonuses, or profit-sharing opportunities based on performance, depending on the role. Comprehensive Benefits — Starting Day One Premium healthcare coverage (medical, dental, vision, mental health, virtual healthcare). 401(k) matching and long-term financial planning support. Paid time off. Life, accidental death, and disability coverage. Ongoing learning and development opportunities. Training, Growth & Recognition Use of the Predictive Index behavioral assessment tool to support hiring decisions, team development, and employee engagement. Culture & Connection Field days and team events. The Extra Mile Recognition Program. Text alerts and open communication initiatives. Employment Classification Full-time, part-time, contractor, and intern positions available depending on business needs. Benefits eligibility varies by employment classification. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

🏢 Summary: Risk Management professional supporting real estate operations with a focus on general liability claims oversight and RMIS system management. The role combines complex claims adjudication, TPA performance management, compliance oversight, and cross-functional collaboration. It requires strong experience in litigated claims, claims systems, and data analysis within commercial real estate or construction environments. 🗂️ Requirements: Bachelor's degree in Business, Insurance and Risk Management or related field (or equivalent experience), Minimum 7 years of experience in claims-heavy environment, Minimum 4 years of litigated claims experience, Experience as claims supervisor at TPA, insurance carrier or broker, Experience with commercial real estate or construction claims, Strong knowledge of claims handling processes and insurance regulations, Experience managing claims systems (preferably Riskonnect), Proficiency in RIMIS software, Advanced Excel skills, Experience working with TPAs 📃 Skills: Riskonnect, RIMIS, Excel, RMIS, Claims, Litigation, Insurance, Compliance, Reporting, Data 🏢 Description: POSITION PURPOSE: An integral member of the Risk Management team supporting the Operations team in managing real estate assets. This position is primarily focused on general liability claims and RMIS system management (60%) and provides general risk management support (40%), including generating COIs, working with lenders, obtaining quotes for new assets, processing invoices, and reviewing contract language. ESSENTIAL FUNCTIONS: Work closely with the IT department and external vendors to enhance and optimize the RMIS system, ensuring it meets company requirements and aligns with industry best practices. Manage relationships with TPAs, ensuring effective communication, adherence to service level agreements, and quality control. Oversee the evaluation, investigation, and adjudication of complex claims, including commercial general liability and property claims. Provide guidance to adjusters and defense attorneys in claim resolution and settlement strategies. Assess risk transfer opportunities to third parties and draft tender documents when risk transfer is identified. Prepare and provide claim data for monthly and quarterly reports. Monitor TPA performance by establishing metrics, conducting evaluations, identifying improvement areas, and implementing corrective measures. Ensure compliance with industry regulations, legal requirements, and company policies, including timely reporting and adherence to claims handling protocols. Promote prompt and accurate FNOL, thorough investigations, timely litigation response, and effective communication. Collaborate with investments, development, legal, operations, and IT teams to optimize performance and provide insights to the SVP of Risk Management. NON-ESSENTIAL FUNCTIONS: Support the Risk Management team on various tasks and provide coverage for team members as needed. EDUCATION/EXPERIENCE REQUIREMENTS: Bachelor's degree in Business, Insurance and Risk Management, or related field (equivalent experience may be considered). Minimum 7 years of experience in a claims-heavy organization, including at least 4 years of litigated claims experience, or experience as a claims supervisor at a TPA, insurance carrier, or broker. Experience within commercial real estate organizations or construction, general liability litigation, and property claims. Strong knowledge of claims handling processes, insurance regulations, and best practices. Experience managing claims systems (preferably Riskonnect). Proficiency in RIMIS software and related tools. Experience working with TPAs highly desirable. Relevant certifications such as AIC or CPCU are a plus. Advanced Excel skills and data management experience. WHAT CIM OFFERS: Competitive compensation package. Comprehensive medical, dental, and vision plans. Health Savings Account with employer contribution. Company-paid life and disability insurance. 401(k) savings plan with company match. Paid time off including vacation, holidays, sick time, and bereavement leave. Volunteer time off and Paid Parental Leave. Ongoing professional development programs. Wellness program with incentives. Actual base salary is determined by factors including geography, experience, and budget.

🏢 Summary: The Implementation Manager leads end-to-end client implementations across PBM and healthcare navigation service lines, owning project delivery from kickoff through transition to steady-state support. The role manages cross-functional teams, client communication, risk mitigation, data integrations, and documentation while ensuring seamless launches. It also incorporates AI-enabled workflows to enhance reporting, documentation, and implementation efficiency. 🗂️ Requirements: Bachelor's degree in Business Administration, Healthcare Management, Information Technology or related field (or equivalent experience), 2-5 years of project management experience in healthcare navigation or healthcare IT implementation, Strong knowledge of PBM and/or healthcare navigation industry practices and regulations, Experience working with HR/Benefit Departments, brokers/consultants, TPAs, PEOs, and healthcare carriers, Ability to manage multiple complex projects simultaneously, Proficiency in project management tools (Smartsheet, Monday.com, Microsoft Project, Jira, Salesforce or similar), Experience setting up data feeds, Strong analytical and problem-solving skills, Excellent written and verbal communication skills, Familiarity with AI productivity tools 📃 Skills: Smartsheet, Monday.com, MicrosoftProject, Jira, Salesforce, Excel, AI, DataIntegration, ProjectManagement 🏢 Description: ABOUT THE ROLE: The Implementation Manager is responsible for leading end-to-end client implementations across PBM and/or Navigation service lines. This role owns the full lifecycle from kickoff to successful transition into ongoing client success, driving timelines, coordinating cross-functional teams, managing client expectations, and ensuring every implementation is executed with precision and care. As an Implementation Manager, you are often the first real experience a client has with the services. This entails arriving prepared, engaging in proactive communication, and addressing risks before clients become aware of them. You will collaborate closely with Client Success, Navigation Operations, Service Delivery, Data Engineering, Data Operations, and other internal teams to ensure that every client launch proceeds seamlessly, even if challenges arise. WHAT YOU'LL DO: Project Planning and Execution - Own end-to-end project management for multiple concurrent client implementations across PBM and/or Navigation service lines. - Develop and maintain detailed project plans, milestone-tracking, and change-control procedures. - Facilitate kickoff meetings, regular status calls, and cross-functional coordination to keep implementations on schedule. - Manage the transition from implementation state to steady-state client success with thorough handoff documentation. Client and Stakeholder Management - Serve as the primary point of contact for clients throughout the implementation phase. - Set and manage client expectations with clear, proactive communication on project status, risks, and next steps. - Provide Commercial and Client Success teams with implementation support, including direct coordination with client contacts and third-party vendors. - Provide ongoing internal stakeholder support as the subject matter expert for implementation, offering best practices and historical context as needed. - Conduct post-implementation reviews and lessons-learned sessions to drive continuous improvement. Risk Management and Problem Solving - Proactively identify implementation risks and develop mitigation strategies before they become client-impacting issues. - Monitor project progress across workstreams and make real-time adjustments to keep timelines intact. - Escalate and report critical milestones, blockers, and client satisfaction indicators to leadership. Documentation and Reporting - Document business requirements, project plans, and implementation decisions with a high standard of accuracy. - Prepare and present clear status reports and performance updates for internal leadership. - Ensure all implementation artifacts are maintained for compliance, audit, and future reference. Technical Proficiency - Set up data integrations with benefit administrators, TPAs, EPOs, carriers, and more. - Work closely with the data and engineering team to improve systems and processes used during the implementation process. - Provide ongoing internal and external technical support on implementations in-flight and provide historical support as needed. AI-Enabled Workflows - Actively incorporate AI tools into daily workflow, from project documentation and status reporting to client communication drafting and data summarization. - Contribute to evolving AI adoption in implementation workflows and share learnings and best practices with the broader team. - Leverage AI-assisted tools to synthesize complex implementation data, accelerate documentation tasks, and surface risks earlier in the project lifecycle. WHO YOU ARE: - Bachelor's degree in Business Administration, Healthcare Management, Information Technology, or a related field (or equivalent experience). - 2-5 years of project management experience, preferably in healthcare navigation or healthcare IT implementation. - Strong understanding of PBM and/or healthcare navigation industry practices, workflows, and regulatory considerations. - Experience working with HR/Benefit Departments, brokers/consultants, TPAs, PEOs, and healthcare carriers. - Strong analytical and problem-solving skills with sharp attention to detail. - Demonstrated ability to manage multiple complex projects simultaneously in a fast-paced environment. - Excellent communication skills, written and verbal. - Proficiency in project management tools such as Smartsheet, Monday.com, Microsoft Project, Jira, Salesforce, or similar platforms. - Technical proficiency in setting up data feeds and Excel experience. - Familiarity with AI productivity tools and interest in incorporating them into operational workflows. COMPENSATION: $100,000-125,000 annually, in addition to bonus and equity. Compensation offered will be determined by geographic location, experience, and qualifications.

🏢 Summary: Hands-on Manager, Web Program Management role focused on executing and optimizing web initiatives to drive patient acquisition and conversion. The position coordinates cross-functional teams, manages CMS updates and local listings, and leverages analytics, SEO, and A/B testing to improve website performance. It combines operational execution with strategic program oversight in a fast-paced digital environment. 🗂️ Requirements: 5–7 years in web program management, digital project management, or marketing operations, Hands-on experience with CMS platforms (WordPress, Unbounce, or Adobe Experience Manager), Working knowledge of HTML and CSS, Experience with local listings and reputation management platforms (e.g., BirdEye, Yext), Experience with A/B testing, SEO, and conversion rate optimization, Proficiency in GA4 and web analytics reporting, Experience with project management tools (Smartsheet, Jira, Monday), Experience managing external vendors and agencies, Bachelor’s degree in Business, Marketing, or related field (preferred) 📃 Skills: WordPress, Unbounce, AdobeExperienceManager, HTML, CSS, BirdEye, Yext, SEO, CRO, GA4, Smartsheet, Jira, Monday, A/Btesting, Analytics 🏢 Description: Position Overview The Manager, Web Program Management is responsible for the execution and optimization of web initiatives in support of patient acquisition, appointment generation, and conversion. Reporting to the Director of Digital Product, this role works in a cross-functional environment partnering across Marketing, Technology, Operations, and external agencies to deliver high-quality, scalable web experiences aligned with business goals. This is a hands-on role, including updating center location details, managing local listings in tools like BirdEye, coordinating CMS updates, building project plans, and presenting performance data to stakeholders. The role requires operational discipline, data-driven decision-making, and proactive problem-solving in a fast-moving environment. Key Responsibilities Program coordination and delivery - Support implementation of the web roadmap - Coordinate execution across cross-functional teams - Manage day-to-day project work including website updates, CMS changes, listing management, and feature releases - Track milestones, identify risks and dependencies, and communicate status to stakeholders Optimization and performance tracking - Support website optimization including A/B testing, SEO, personalization, and UX improvements - Track and report on KPIs such as traffic, engagement, and conversion - Translate performance data into actionable insights and recommendations Process and operations - Build and maintain program processes including intake, prioritization, timelines, and resource coordination - Provide visibility into project status for stakeholders - Identify and escalate issues proactively AI and emerging tools - Support exploration and implementation of AI agent solutions in web workflows - Evaluate new tools to improve efficiency and patient experience Vendor and compliance coordination - Coordinate with external agencies and vendors for timely, high-quality delivery - Partner with Legal to ensure web content meets healthcare regulatory standards - Maintain accountability and clear expectations with partners Qualifications & Experience - 5 to 7 years of experience in web program management, digital project management, or marketing operations in a fast-paced, cross-functional environment - Hands-on experience with CMS platforms such as WordPress, Unbounce, or Adobe Experience Manager, including direct page building and content editing - Working knowledge of HTML and CSS for developer communication and QA - Familiarity with local listings and reputation management platforms such as BirdEye, Yext, or similar - Experience with A/B testing, SEO fundamentals, and conversion rate optimization - Proficiency in web analytics tools including GA4 - Experience with project management tools such as Smartsheet, Jira, Monday, or similar - Proven ability to manage vendor and agency relationships - Strong attention to detail and stakeholder communication skills - Experience in healthcare, retail, multi-unit consumer services, or similar environments is a plus - Bachelor’s degree in Business, Marketing, or related field preferred Why This Role Matters The website is a primary patient acquisition channel, and optimizing its performance directly drives business growth. This role ensures key web initiatives stay on track and aligned to business objectives, offering meaningful digital work and cross-functional exposure. Compensation Compensation range: $113,000 - $145,000 + bonus. Benefits - Medical - Dental - Vision - Life Insurance - 401K - EAP - PTO and Paid Holidays