Head of Telehealth Partnerships / Channel Sales

🏢 Summary: Leadership role responsible for driving inbound sales pipeline growth, market expansion, and revenue acceleration within a highly regulated pharmacy environment. The position leads sales development strategy, team performance, AI-driven analytics adoption, and cross-functional collaboration to optimize forecasting, prospecting, and operational execution. Focused on scalable processes, compliance, and data-driven decision-making to achieve aggressive commercial targets. 🗂️ Requirements: Bachelor's degree in Business, Marketing, Communications, Healthcare Administration or related field, Minimum 5 years experience in sales development, business development, inside sales, or commercial operations, Minimum 3 years direct people leadership experience, Experience with CRM platforms and sales engagement technologies, Experience using AI-enabled analytics and business tools, Strong knowledge of inbound sales methodologies and pipeline management, Experience in regulated, fast-paced environments, Valid driver's license 📃 Skills: CRM, AI, Analytics, Forecasting, Automation, Reporting, Segmentation, LeadScoring, Dashboards, Workflow, SalesEngagement 🏢 Description: POSITION SUMMARY The Manager, Sales Development drives pipeline generation, market expansion, and revenue acceleration by leading a high-performing inbound sales organization within a hyper-growth, highly regulated 503A and 503B pharmacy environment. This role owns sales development strategy, prospecting execution, talent performance, forecasting accuracy, and cross-functional alignment across commercial operations, marketing, analytics, and customer engagement initiatives. The leader leverages AI as a force multiplier to increase speed, scale, lead quality, workflow efficiency, and data-driven decision-making while strengthening operational rigor and customer acquisition outcomes. RESPONSIBILITIES Sales Leadership Pipeline Ownership: Lead and optimize the sales development function by establishing scalable inbound strategies, driving qualified pipeline growth, and aligning prospecting priorities with enterprise revenue objectives. Utilize AI-enabled analytics, workflow automation, and performance intelligence tools to improve targeting precision, accelerate conversion velocity, and enhance forecasting accuracy. Coach high-performing teams through structured accountability, measurable execution standards, and continuous development practices. Talent Development: Recruit, develop, and retain high-performing sales development talent within a fast-paced, highly regulated healthcare environment. Implement structured onboarding, coaching frameworks, and performance management processes. Leverage AI-driven coaching insights, conversation intelligence, and productivity analytics to personalize development plans and accelerate performance outcomes. Performance Execution: Drive operational excellence through disciplined management of sales activity metrics, pipeline health, prospect engagement, and conversion performance. Establish rigorous performance expectations and implement corrective actions to improve efficiency and accountability. Utilize AI-powered dashboards, predictive insights, and reporting tools to strengthen decision-making and optimize resource allocation. Market Expansion Prospecting Strategy: Design and execute targeted inbound prospecting initiatives that expand market reach and accelerate customer acquisition. Partner with marketing, sales leadership, and commercial operations to align outreach strategies with business priorities. Utilize AI-enabled segmentation, lead scoring, and behavioral insights to improve prospect quality and engagement strategies. Customer Engagement: Establish consistent communication standards and data-informed outreach strategies aligned with growth objectives. Collaborate cross-functionally to ensure seamless customer experiences while maintaining regulatory compliance. Leverage AI-supported engagement tools and automation platforms to increase responsiveness and improve conversion effectiveness. Growth Alignment: Align sales development initiatives with enterprise growth strategy by translating priorities into measurable execution plans and operational targets. Apply AI-enabled forecasting, trend analysis, and performance monitoring tools to identify opportunities and accelerate growth initiatives. Operational Excellence Process Optimization: Improve sales development processes and workflows to support scalability and execution rigor. Establish performance benchmarks and implement solutions that enhance productivity and customer acquisition outcomes. Utilize AI-driven automation and reporting capabilities to streamline activities and improve data accuracy. Data Governance: Ensure integrity and accuracy across sales development data and reporting systems. Partner with commercial operations and analytics teams to standardize measurement practices and improve business intelligence. Leverage AI-powered analytics platforms to identify trends and optimize pipeline management. Compliance Management: Maintain adherence to organizational policies and regulatory requirements within a highly regulated environment. Reinforce accountability and ethical conduct across all sales development activities. Utilize AI-enabled monitoring tools and workflow controls to strengthen compliance visibility and reduce operational risk. Cross-Functional Collaboration Strategic Partnership: Build collaborative partnerships across sales, marketing, analytics, customer engagement, and operational teams to support scalable growth. Utilize AI-supported collaboration platforms and reporting tools to improve transparency and execution. Business Communication: Deliver clear communication to executive leadership and stakeholders regarding performance results and strategic priorities. Translate complex data into actionable business insights using AI-driven reporting and visualization tools. Innovation Leadership: Identify emerging technologies and process enhancements to strengthen sales development effectiveness. Encourage continuous learning and data-driven experimentation while maintaining operational discipline within a regulated environment. KNOWLEDGE AND SKILLS - Expertise leading sales development organizations and inbound prospecting strategies - Proficiency with CRM platforms, sales engagement technologies, AI-enabled analytics tools, forecasting systems, workflow automation, and reporting tools - Strong communication, coaching, and stakeholder management skills - Ability to optimize business processes and implement scalable solutions in regulated environments EXPERIENCE AND QUALIFICATIONS - Bachelor's degree in Business, Marketing, Communications, Healthcare Administration, or related field required; Master's preferred - Minimum 5 years of progressive experience in sales development, business development, inside sales, or commercial operations leadership - Minimum 3 years of direct people leadership experience - Experience utilizing CRM platforms, sales engagement technologies, analytics tools, and AI-enabled business solutions - Strong understanding of inbound sales methodologies, prospecting strategies, and pipeline management - Experience operating within highly regulated, fast-paced environments - Valid driver's license required - Preferred certifications: CSP, CBDP, SSLC or related credentials Employee Benefits, Health and Wellness: Comprehensive benefits including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements: Role requires frequent communication, prolonged stationary work, regular computer use, movement around the office and campus, and physical activities such as standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling.

🏢 Summary: Staff Technical Program Manager role focused on leading complex IT and AI-driven transformation programs in a regulated healthcare environment. The position oversees strategic execution, cross-functional coordination, risk management, and technology initiatives to improve operational efficiency and compliance. Candidates should have extensive technical program management experience and expertise in integrating AI into project delivery and decision-making. 🗂️ Requirements: Bachelor's degree in Information Technology, Computer Science, or related field, Minimum 10 years of technical program management experience, Experience integrating AI into project management processes, Proficiency in project management methodologies, Experience leading complex technology programs, Strong stakeholder management skills, Ability to work in regulated environments, Strategic planning and risk management expertise 📃 Skills: AI, IT, ProjectManagement, Forecasting, Analytics, Automation, Governance, Reporting, Architecture, Compliance, Dashboards, ComputerScience 🏢 Description: POSITION SUMMARY As a Staff Technical Program Manager, you will drive business transformation through strategic project management, ensuring the alignment of IT initiatives with hyper-growth goals. You will harness AI capabilities to accelerate project delivery, enhance quality, and enable data-driven decision-making. The role involves end-to-end ownership of projects within a regulated 503A/503B environment, requiring strategic thinking and execution rigor while leading cross-functional teams. RESPONSIBILITIES Program Leadership - Strategic Execution: Lead complex technology programs from planning through delivery, aligning objectives, dependencies, resources, and outcomes with business priorities. Apply AI-enabled forecasting, prioritization, and workflow automation to improve delivery speed, quality, transparency, and decision making. - Stakeholder Alignment: Build partnerships across business, technology, quality, and operations functions to drive informed decisions and shared accountability. Use AI-generated insights, performance indicators, and scenario analysis to communicate risks and opportunities. - Roadmap Governance: Coordinate multi-track initiatives, external dependencies, vendors, and cross-functional teams to deliver strategic outcomes. Establish governance mechanisms and AI-supported reporting to improve visibility and maintain alignment between objectives and compliance obligations. Technology Strategy - Innovation Enablement: Identify emerging technologies and scalable solutions that improve operational performance and business growth. Use AI-driven analysis to evaluate opportunities and support adoption strategies. - Technical Partnership: Contribute to architecture, design, and implementation discussions by translating business requirements into technical direction. Apply AI-enhanced analytics and knowledge tools to improve delivery outcomes. - Resource Optimization: Maximize program effectiveness through planning, capacity management, and data-informed allocation strategies. Utilize AI-powered forecasting and productivity insights to optimize resources and maintain high-quality deliverables. Risk and Performance Management - Risk Mitigation: Establish proactive risk management practices using AI-enabled monitoring, predictive analytics, and trend detection to support regulatory readiness and maintain program momentum. - Performance Analytics: Define success metrics and monitor program health through AI-enhanced dashboards, reporting, and performance reviews. - Continuous Improvement: Promote operational excellence and continuous learning by applying AI-supported process analysis to improve workflows and collaboration. KNOWLEDGE AND SKILLS - Proficient in project management methodologies and AI integration. - Strong leadership and strategic thinking abilities. - Exceptional communication and stakeholder management skills. EXPERIENCE AND QUALIFICATIONS - Bachelor's degree in Information Technology, Computer Science, or related field. Master's degree preferred. - Minimum of 10 years of experience in technical program management with successful project delivery. - Experience integrating AI into project management processes. Key Competencies: - Customer Focus - Strategic AI - Optimizes Work Processes - Collaborates - Resourcefulness - Manages Complexity - Ensures Accountability - Situational Adaptability - Communicates Effectively Values: - People: Empowering people defines who we are. - Quality: Excellence in every product, every time. - Service: Serving others is our highest purpose. - Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: - Medical, dental, and vision coverage - Paid time off - 401(k) matching - Wellness perks - IV therapy - Compounded medications Physical Requirements: The employee is required to communicate effectively, remain stationary for extended periods, frequently use computers and office productivity devices, move throughout the office and corporate campus, and perform physical activities such as standing, walking, reaching, balancing, stooping, kneeling, crouching, or crawling.

🏢 Summary: The role leads enterprise engineering strategy for a regulated healthcare platform, overseeing cloud-native systems, mobile products, data architecture, and AI initiatives. It focuses on building scalable, compliant digital solutions that support manufacturing, patient engagement, and prescribing workflows in highly regulated environments. The position also drives AI adoption, operational excellence, and high-performance engineering team leadership. 🗂️ Requirements: Expertise in cloud-native architecture, Experience with mobile platforms, Knowledge of data engineering, Experience deploying AI systems in regulated environments, Understanding of FDA, GxP, DEA, HIPAA, and data governance requirements, Ability to operationalize explainable AI and model governance, Product leadership experience for digital healthcare platforms, Executive-level communication skills, Experience managing technology risk and compliance, Ability to build and scale engineering organizations 📃 Skills: Cloud, Mobile, AI, Data, HIPAA, FDA, GxP, DEA, Analytics, Architecture, Governance, Compliance 🏢 Description: Position Summary: The Director, Engineering is responsible for architecting and scaling a regulated digital ecosystem to support hyper-growth, patient safety, and enterprise velocity. This role owns the digital backbone spanning cloud platforms, mobile products, data, and AI-enabled systems that power manufacturing, quality, patient engagement, and prescribing experiences. Operating at the intersection of technology, regulation, and strategy, the Director translates enterprise priorities into scalable digital platforms that withstand regulatory scrutiny while enabling rapid innovation. Success requires embedding compliance, auditability, and intelligence directly into system design, ensuring digital capabilities compound value over time. This leader defines and executes AI strategy, deploying production-grade, explainable AI in high-stakes environments to automate complexity, improve decision velocity, and elevate outcomes. The role also builds and leads a high-performance digital organization from the ground up, establishing operating rhythms, accountability, and talent density that enable durable execution at global scale. Responsibilities: Enterprise Digital Strategy and Architecture - Define and execute a multi-year digital strategy aligned to enterprise growth, regulatory demands, and AI-enabled scalability. - Architect cloud-native, modular platforms embedding compliance, auditability, and data integrity by design. - Partner with executives to evaluate tradeoffs using system behavior, regulatory risk, and long-term value creation. Product and Mobile Experience Leadership - Own digital product strategy across patient, prescriber, and internal platforms with outcome accountability. - Lead secure, high-performance mobile experiences that personalize care and streamline prescribing workflows. - Establish agile delivery models balancing rapid iteration, quality, and regulatory readiness. Artificial Intelligence and Data Enablement - Define enterprise AI strategy focused on high-impact, regulated use cases across operations and care delivery. - Deploy production-grade, explainable AI systems that perform reliably under regulatory scrutiny. - Build data architectures and analytics foundations enabling predictive insight and decision automation. Regulatory-Native Execution - Embed FDA, GxP, DEA, HIPAA, and data governance requirements into digital systems as core design constraints. - Ensure AI and digital platforms remain auditable, validated, and compliant throughout their lifecycle. - Actively manage technology risk, shutting down or redesigning initiatives that introduce unacceptable exposure. Organization and Operating Rhythm - Design and scale a high-performance digital organization aligned to enterprise priorities. - Attract, develop, and retain top-tier talent while maintaining high performance standards. - Establish operating cadences, metrics, and accountability mechanisms that translate commitments into results. Knowledge and Skills: - Deep expertise in cloud-native architecture, mobile platforms, data engineering, and AI systems deployed in regulated environments with high availability, security, and auditability requirements. - Proven ability to operationalize AI responsibly, including model governance, explainability, bias mitigation, and lifecycle management in high-stakes, compliance-driven settings. - Strong product leadership translating complex clinical, manufacturing, and operational workflows into intuitive, outcome-driven digital experiences. - Executive-level communication and systems thinking, enabling clear tradeoffs, cross-functional alignment, and disciplined execution at enterprise scale. Key Competencies: - Customer Focus: Builds trust through customer-centric solutions. - Strategic AI: Guides responsible AI adoption and adaptation. - Optimizes Work Processes: Drives efficiency with continuous improvement. - Collaborates: Partners effectively to achieve shared goals. - Resourcefulness: Secures and deploys resources efficiently. - Manages Complexity: Simplifies and solves complex challenges. - Ensures Accountability: Delivers on commitments with integrity. - Situational Adaptability: Adjusts approach to shifting conditions. - Communicates Effectively: Tailors messages to diverse audiences. Values: - People: Empowering people defines who we are. - Quality: Excellence in every product, every time. - Service: Serving others is our highest purpose. - Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

🏢 Summary: Leadership role overseeing regional account management, retention, and revenue expansion in a regulated healthcare environment. The position focuses on AI-enabled forecasting, customer growth strategies, compliance-driven execution, and cross-functional collaboration to drive scalable post-sale performance. Candidates will lead high-performing teams while improving customer retention, operational efficiency, and enterprise growth. 🗂️ Requirements: 10+ years in account management, customer success, or post-sale commercial leadership, 1+ years leading managers or senior leaders, Experience improving retention and expansion in regulated or complex industries, Advanced proficiency with CRM platforms and forecasting tools, Experience with AI-driven analytics and data-driven decision-making, Strong knowledge of compliance and risk management in regulated environments, Bachelor's degree or equivalent experience, Ability to manage cross-functional collaboration across operations, finance, legal, quality, and sales 📃 Skills: CRM, AI, Analytics, Forecasting, Pipeline, Segmentation, Automation, Dashboards, Finance, Operations, Legal, Compliance, Quality, Healthcare, LifeSciences 🏢 Description: Position Summary: The Director, Account Management – West/Midwest leads regional post-sale revenue performance, retention, and expansion across Empower's customer base, directly impacting predictable growth, customer lifetime value, and enterprise trust. This role owns strategy, operating cadence, and leader development, ensuring disciplined execution, accurate forecasting, and compliant delivery. Leveraging AI as a force multiplier, the leader scales insight generation, prioritization, and decision quality to accelerate speed, consistency, and outcomes. Operating within a hyper-growth, highly regulated 503A/503B environment, the role aligns customer commitments with quality, regulatory, and operational realities. Success requires strong strategic thinking, rigorous execution, and exceptional learning agility to navigate complexity, elevate standards, and deliver durable, scalable performance while building teams, strengthening cross-functional orchestration, and institutionalizing repeatable systems that enhance transparency, accountability, and long-term value creation across the region. Responsibilities: Regional Account Revenue Ownership - Revenue Ownership: Own regional retention and expansion performance by designing AI-enabled account strategies, optimizing pricing and renewal motions, and ensuring disciplined execution. Drive predictable growth through data-informed prioritization, pipeline visibility, and risk mitigation while protecting margin, compliance, and service quality in a regulated healthcare environment. - Growth Strategy: Develop scalable expansion frameworks leveraging AI-driven segmentation, opportunity scoring, and customer insights to unlock wallet share. Align regional growth plans with enterprise priorities, ensuring execution rigor, cross-functional coordination, and measurable outcomes. - Forecast Accuracy: Establish high-confidence forecasting systems using AI-enhanced analytics, standardized inspection cadences, and performance dashboards. Partner with Finance and Revenue Operations to ensure data integrity, reduce variability, and proactively surface risks. Account Management Team Leadership - Leader Development: Build and coach high-performing managers through structured development plans, performance analytics, and AI-supported coaching insights. Elevate leadership capability, reinforce accountability, and cultivate a culture of excellence. - Performance Management: Drive clear expectations, rigorous inspection rhythms, and data-backed performance interventions. Utilize AI tools to identify gaps, optimize productivity, and enhance decision-making across the regional account management organization. - Talent Strategy: Attract, retain, and develop top-tier talent through structured hiring, succession planning, and capability building. Leverage AI in talent assessment and workforce planning to ensure scalable leadership pipelines aligned with growth trajectory. Customer Stewardship and Executive Engagement - Executive Engagement: Own senior-level customer relationships, leading strategic conversations, escalations, and negotiations with credibility and transparency. Use AI-driven insights to anticipate needs, strengthen trust, and align customer expectations with operational realities. - Value Delivery: Ensure consistent delivery of customer commitments through disciplined account planning, proactive communication, and performance tracking. Integrate AI tools to monitor satisfaction, identify risks, and enhance service quality across complex, high-value accounts. - Retention Strategy: Design and execute retention programs leveraging predictive analytics, health scoring, and engagement models. Mitigate churn risks early while reinforcing long-term partnerships that drive sustainable growth and enterprise confidence. Compliance-Embedded Account Execution - Process Optimization: Standardize account management workflows using AI-enabled automation, playbooks, and performance metrics. Drive efficiency, scalability, and consistency while reducing manual effort and improving execution quality across the region. - Cross-Functional Collaboration: Orchestrate collaboration across Operations, Quality, Finance, Legal, and Sales to ensure seamless account execution. Clarify ownership, streamline escalation paths, and align priorities to operate as a unified enterprise system. - Risk Management: Embed compliance, quality, and contractual guardrails into all account activities. Partner with regulatory and legal teams to proactively identify risks, ensure adherence, and prevent exposure in a highly regulated 503A/503B environment. Forecasting, Renewal Discipline, and Predictability - Data Utilization: Leverage AI and advanced analytics to generate actionable insights, inform strategy, and enhance decision-making. Drive adoption of data-driven practices that improve speed, accuracy, and business outcomes across account management functions. - System Scaling: Build scalable systems, frameworks, and governance models that support rapid growth. Ensure repeatability, transparency, and alignment with enterprise standards while enabling flexibility in a dynamic, high-growth environment. - Continuous Improvement: Champion a culture of innovation and learning agility by integrating AI tools, testing new approaches, and refining processes. Continuously elevate performance standards to sustain competitive advantage and operational excellence. Knowledge and Skills: - Advanced proficiency in CRM platforms, forecasting tools, and AI-driven analytics for pipeline management, customer insights, and performance optimization within complex, high-growth commercial environments. - Strong leadership capability in building, coaching, and scaling high-performing teams, with expertise in performance management, talent development, and organizational design aligned to strategic priorities. - Deep understanding of regulated business environments, including risk management, compliance alignment, and cross-functional coordination across quality, legal, and operational stakeholders. - Exceptional communication, executive presence, and strategic thinking skills, with the ability to influence senior stakeholders, manage complexity, and drive enterprise-level outcomes. Experience and Qualifications: - 10 to 15 years of experience leading account management, customer success, or post-sale commercial organizations, with at least 1 to 2 years leading leaders. - Demonstrated success improving retention, expansion, and customer trust in regulated or complex environments. - Experience operating within healthcare, life sciences, or similarly governed industries preferred. - Bachelor's degree required, or equivalent experience considered. Key Competencies: - Customer Focus: Builds trust through customer-centric solutions. - Strategic AI: Guides responsible AI adoption and adaptation. - Optimizes Work Processes: Drives efficiency with continuous improvement. - Collaborates: Partners effectively to achieve shared goals. - Resourcefulness: Secures and deploys resources efficiently. - Manages Complexity: Simplifies and solves complex challenges. - Ensures Accountability: Delivers on commitments with integrity. - Situational Adaptability: Adjusts approach to shifting conditions. - Communicates Effectively: Tailors messages to diverse audiences. Values: - People: Empowering people defines who we are. - Quality: Excellence in every product, every time. - Service: Serving others is our highest purpose. - Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

🏢 Summary: Customer Success Manager role focused on managing the post-sale customer lifecycle in a regulated healthcare and pharmacy environment, driving adoption, retention, operational excellence, and customer satisfaction through AI-driven analytics and cross-functional collaboration. The position emphasizes customer enablement, risk management, workflow optimization, and data-driven decision-making using CRM and business intelligence tools. Candidates should have experience in customer success or healthcare operations and strong proficiency with Salesforce, analytics platforms, and AI-enabled technologies. 🗂️ Requirements: 2–5 years in Customer Success, healthcare operations, patient services, specialty pharmacy, or regulated enterprise support, Bachelor's degree in healthcare administration, life sciences, nursing, public health, operations, health informatics, supply chain, or equivalent experience, Proficiency with Salesforce CRM, Experience with customer success platforms, Strong Excel skills, Experience with Tableau or Power BI, Strong analytical and communication skills, HIPAA training required on hire and annually, Ability to manage onboarding, retention, enablement, and customer lifecycle activities, Experience working in regulated environments 📃 Skills: Salesforce, Excel, Tableau, PowerBI, Gainsight, CRM, Analytics, Automation, AI, HIPAA, QBRs, EBRs, USP797, USP800, SixSigma 🏢 Description: POSITION SUMMARY The Customer Success Manager drives measurable customer outcomes by owning the complete post-sale lifecycle across assigned 503A and 503B customer portfolios, ensuring adoption, retention, satisfaction, and renewal readiness while advancing strategic growth objectives. This role orchestrates cross-functional execution, translates customer insights into scalable improvements, and proactively mitigates operational risk within a highly regulated, hyper-growth environment. Leveraging AI as a force multiplier, the role accelerates decision-making, prioritization, predictive risk identification, customer engagement, and operational quality through data-driven intelligence and automation. RESPONSIBILITIES Customer Lifecycle Management • Lifecycle Ownership: Serve as the single accountable owner for assigned customer relationships throughout the post-sale lifecycle, leading onboarding, adoption, enablement, customer health monitoring, retention activities, and renewal readiness. Leverage AI-powered customer insights, predictive health scoring, and workflow automation to proactively identify risks, personalize engagement strategies, improve decision-making, and consistently deliver exceptional customer outcomes aligned with quality, compliance, and growth objectives. • Success Planning: Develop, execute, and continuously refine customer success plans that align customer goals with therapies, services, and operational capabilities. Utilize AI-enabled analytics to prioritize opportunities, monitor adoption milestones, identify emerging risks, and recommend data-driven interventions that improve utilization, strengthen customer confidence, accelerate value realization, and support long-term retention within a highly regulated 503A and 503B environment. • Relationship Excellence: Build trusted relationships through proactive communication, consultative guidance, and responsive customer engagement that strengthens satisfaction and loyalty. Apply AI-assisted sentiment analysis, communication recommendations, and customer intelligence to anticipate evolving needs, resolve concerns efficiently, capture meaningful feedback, and reinforce commitment to service excellence, innovation, and patient-focused outcomes. Customer Enablement and Operational Excellence • Customer Enablement: Lead onboarding, education, and ongoing customer coaching to ensure safe, compliant, and effective use of therapies, products, and workflows. Utilize AI-supported learning recommendations, knowledge resources, and personalized enablement strategies to accelerate customer proficiency, improve operational consistency, increase independence, and maximize long-term customer success while maintaining regulatory compliance. • Operational Coordination: Collaborate closely with Customer Service, Pharmacy Operations, Manufacturing, Fulfillment, Quality, Medical Affairs, Product Management, and Commercial teams to resolve customer challenges and improve service delivery. Leverage AI-enabled workflow visibility, intelligent case prioritization, and cross-functional insights to accelerate issue resolution, improve communication, reduce recurring problems, and enhance the overall customer experience. • Performance Monitoring: Monitor customer adoption, utilization, engagement, adherence, and operational performance using CRM, business intelligence, and AI-powered analytics tools. Translate performance trends into actionable recommendations, coordinate timely interventions, maintain accurate customer documentation, and ensure reliable reporting that supports informed decision-making, operational excellence, and scalable customer success execution. Business Insights and Continuous Improvement • Insight Generation: Capture customer feedback, operational observations, and engagement trends to identify opportunities that improve products, services, processes, and customer experiences. Utilize AI-driven analytics, pattern recognition, and predictive insights to transform customer intelligence into meaningful recommendations that support innovation, operational improvements, and organizational decision-making. • Risk Management: Continuously evaluate customer health indicators, engagement patterns, operational performance, and compliance considerations to proactively identify and mitigate risks before they impact customer outcomes. Apply AI-powered predictive monitoring and root-cause analysis to prioritize corrective actions, coordinate escalations, strengthen business continuity, and maintain customer confidence within a highly regulated operating environment. • Continuous Improvement: Contribute to scalable operational excellence by documenting best practices, improving customer success playbooks, standardizing workflows, and supporting organizational learning initiatives. Leverage AI-assisted process optimization, workflow automation, and knowledge management to improve execution quality, increase efficiency, enhance customer satisfaction, and enable sustainable growth. KNOWLEDGE AND SKILLS • Demonstrated expertise with Salesforce CRM, Customer Success platforms, Microsoft Excel, Tableau or Power BI, AI-enabled analytics, workflow automation, and customer intelligence technologies. • Strong knowledge of customer lifecycle management, onboarding, enablement, customer health scoring, retention strategies, renewal readiness, risk management, and continuous improvement methodologies. • Exceptional communication, executive relationship management, strategic planning, problem-solving, collaboration, coaching, facilitation, and cross-functional leadership skills. • Proven ability to leverage artificial intelligence, predictive analytics, automation technologies, and data-driven decision-making to improve operational efficiency and customer satisfaction. EXPERIENCE AND QUALIFICATIONS • 2–5 years in Customer Success, healthcare operations, patient services, specialty pharmacy, or regulated enterprise support roles. • Bachelor's degree in healthcare administration, life sciences, nursing, public health, operations, health informatics, supply chain, or equivalent experience. • Proficiency with CRM (Salesforce), customer success platforms and BI tools (Tableau/Power BI); strong Excel. • Experience using analytics, risk models, or AI-driven tools preferred. • Proven coaching, training, and enablement abilities; strong analytical and communication skills. • Proactive, ownership-driven, outcome-focused mindset. • Experience in specialty pharmacy, compounding (503A/503B), healthcare SaaS, regulated environments, patient adherence programs, or institutional workflows is preferred. • Familiarity with QBRs/EBRs and Customer Success platforms (e.g., Gainsight) is desirable. • Formal training or working knowledge of USP<797>/<800> or other compounding standards is desirable. • HIPAA training required on hire and annually. • Preferred certifications: Certified Customer Success Manager (CCSM), Lean/Six Sigma. EMPLOYEE BENEFITS, HEALTH AND WELLNESS Comprehensive benefits include medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. PHYSICAL REQUIREMENTS The employee is required to communicate effectively, remain stationary for extended periods, use office productivity devices, move around the office and corporate campus, and regularly stand, walk, reach, climb, balance, stoop, kneel, crouch, or crawl.

🏢 Summary: Senior Director / Director role leading API distribution and commercial development for a pharmaceutical business, focused on revenue growth, regulatory compliance, operational scalability, and AI-enabled business optimization. The position oversees distribution strategy, customer acquisition, supplier management, compliance, and cross-functional leadership in a highly regulated environment. Candidates need extensive pharmaceutical distribution and supply chain leadership experience with strong expertise in DSCSA, DEA licensing, ERP/WMS systems, and business growth management. 🗂️ Requirements: Bachelor's degree in Pharmacy, Pharmaceutical Sciences, Chemistry, Supply Chain, Business Administration, or related discipline, 10+ years of pharmaceutical distribution, API distribution, supply chain, or commercial leadership experience, Experience with P&L ownership and business scalability, Knowledge of wholesale drug distribution regulations and DSCSA requirements, Experience with DEA distributor registration and wholesale distributor licensing, Experience with ERP and WMS platforms, Experience with pharmaceutical quality systems and supplier qualification programs, Ability to lead cross-functional teams and customer acquisition initiatives, Experience launching or scaling regulated pharmaceutical or healthcare business operations 📃 Skills: AI, DSCSA, DEA, ERP, WMS, Analytics, Forecasting, Automation, SupplyChain, Pharmaceuticals, Distribution, Compliance, Logistics, Warehousing, Inventory, Quality, Finance, Licensing 🏢 Description: POSITION SUMMARY Sr. Director / Director, API Distribution & Commercial Development leads API distribution and repackaging operations, driving revenue growth, customer acquisition, supplier partnerships, regulatory compliance, and operational scalability. The role leverages AI-enabled market intelligence, forecasting, pricing analytics, and automation to improve decision-making, commercial execution, and business performance. RESPONSIBILITIES Business Unit Strategy - Lead API distribution strategy aligned with commercial, operational, and regulatory priorities - Develop commercialization strategies, financial forecasts, and growth roadmaps - Own business unit financial performance, including revenue, margins, expenses, and capital allocation - Utilize AI-enabled analytics, forecasting, and operational dashboards to support profitable expansion Commercial Development - Develop go-to-market strategies and lead customer acquisition for 503A and 503B pharmacies - Identify growth opportunities, customer needs, and portfolio gaps - Build relationships with pharmacy owners and key stakeholders to support retention and revenue growth - Use AI-powered analytics and customer insights to strengthen targeting and account planning Distribution Operations - Support design and optimization of warehousing, logistics, inventory management, and operational workflows - Collaborate with suppliers and internal stakeholders to support sourcing strategies and product availability - Support ERP, WMS, customer ordering, and DSCSA compliance technologies - Utilize AI-assisted automation and reporting tools to improve traceability and operational effectiveness Regulatory and Quality Governance - Support licensing, DEA registration, and regulatory approval activities - Partner with Quality Assurance teams on quality systems, supplier qualification, and compliance activities - Identify and assess operational, regulatory, commercial, and supply chain risks - Apply predictive analytics and risk intelligence tools to support mitigation planning Leadership and Organizational Development - Recruit and develop high-performing teams - Partner with Regulatory Affairs, Quality, Supply Chain, Finance, Legal, IT, and executive leadership - Provide business updates, performance insights, and growth recommendations to executive leadership - Use AI-powered dashboards and analytics tools to improve reporting and decision-making KNOWLEDGE AND SKILLS - Expertise in pharmaceutical distribution, API sourcing, wholesale drug distribution regulations, DSCSA requirements, DEA licensing, supply chain management, and commercial business development - Experience leveraging AI-enabled market intelligence, forecasting technologies, supply chain analytics, business intelligence platforms, and automation tools - Strong leadership, negotiation, stakeholder management, and executive communication skills - Advanced financial acumen, strategic planning, and operational problem-solving expertise EXPERIENCE AND QUALIFICATIONS - Bachelor's degree in Pharmacy, Pharmaceutical Sciences, Chemistry, Supply Chain, Business Administration, or related discipline required - MBA, PharmD, or advanced degree preferred - Minimum 10 years of progressive pharmaceutical distribution, API distribution, wholesale drug distribution, supply chain, or commercial leadership experience - Experience launching or scaling business lines or distribution operations in regulated pharmaceutical, healthcare, or life sciences organizations preferred - Experience with DEA distributor registration, wholesale distributor licensing, DSCSA compliance, supplier qualification programs, ERP/WMS platforms, and pharmaceutical quality systems preferred - Proven ability to build teams, drive customer acquisition, influence executive stakeholders, and deliver measurable growth outcomes Key Competencies - Customer Focus - Strategic AI - Optimizes Work Processes - Collaborates - Resourcefulness - Manages Complexity - Ensures Accountability - Situational Adaptability - Communicates Effectively Values - People - Quality - Service - Innovation Employee Benefits, Health and Wellness - Medical, dental, and vision coverage - Paid time off - 401(k) matching - Wellness perks - IV therapy - Compounded medications Physical Requirements - Ability to remain stationary for extended periods - Frequent computer and office equipment use - Regular movement around office and corporate campus - Ability to stand, walk, reach, balance, stoop, kneel, crouch, or crawl

🏢 Summary: Sterile Compounding Lead role focused on overseeing compliant sterile compounding operations in a regulated 503A/503B pharmaceutical environment. The position leads shift workflows, aseptic processes, documentation accuracy, technician training, and quality compliance while using AI-enabled tools to optimize production and reduce risk. The role collaborates across operations, quality, and production teams to improve throughput, audit readiness, and patient safety. 🗂️ Requirements: High school diploma or equivalent, Minimum 1 year pharmaceutical compounding experience, Sterile compounding experience, Vial filling experience, Aseptic technique experience, Controlled-environment production experience, Texas Board of Pharmacy Pharmacy Technician or Pharmacy Technician Trainee registration, Sterile/IV certification accredited by ACPE, Knowledge of cGMP standards, Knowledge of USP standards, Ability to maintain accurate compounding documentation, Ability to work in regulated pharmaceutical environments 📃 Skills: cGMP, USP, Aseptic, Compounding, Pharmacy, AI, Dashboards, Documentation, Compliance, Workflow, Production, Quality, Audit, VialFilling, Cleanroom 🏢 Description: POSITION SUMMARY The Sterile Compounding Lead drives safe, compliant, and scalable execution of sterile compounding operations that directly protect patients, strengthen production reliability, and support operational growth. This role owns shift-level workflow, aseptic discipline, documentation accuracy, technician readiness, and real-time issue escalation across a highly regulated 503A/503B environment. The Lead uses AI-enabled tools to improve scheduling insight, detect process variation, strengthen decision-making, and improve quality at scale while partnering across Pharmacy Operations, Quality, Training, and Production. RESPONSIBILITIES Sterile Operations - Lead sterile compounding activities with adherence to cGMP, SOPs, USP expectations, and aseptic technique. - Coordinate shift priorities, room readiness, staffing, and production handoffs to ensure CSPs are prepared accurately and on schedule. - Verify materials, equipment, documentation, and cleanroom conditions before compounding begins. - Use AI-supported dashboards, workflow signals, and trend analysis to identify bottlenecks and readiness gaps. Quality And Compliance - Reinforce frontline quality discipline through observation, coaching, and correction of nonconforming behaviors. - Maintain inspection-ready execution aligned with cGMP, USP, FDA, state board, and internal standards. - Ensure compounding records, equipment logs, cleaning documentation, and production entries are accurate and traceable. - Use AI-assisted review tools and analytics to reduce errors and improve documentation integrity. Team Leadership - Train and mentor technicians on aseptic discipline, procedural accuracy, safety expectations, and documentation standards. - Set expectations for shift execution, cleanroom conduct, documentation quality, and escalation discipline. - Deliver production schedules and act as point of contact in the absence of the supervisor. - Stay current on sterile compounding practices, regulatory expectations, and process updates. Cross Functional Execution - Partner with Quality, Training, Pharmacy Operations, Materials, and Production leaders to resolve operational constraints. - Escalate safety, quality, staffing, equipment, material, and process risks appropriately. - Lead continuous improvement initiatives that reduce defects and improve production flow. KNOWLEDGE AND SKILLS - Strong knowledge of sterile compounding operations, cGMP expectations, USP standards, aseptic technique, controlled environments, equipment use, and documentation requirements. - Ability to use AI-enabled dashboards, workflow signals, trend analysis, and digital tools to improve scheduling, quality visibility, training focus, and operational decisions. - Strong leadership, coaching, communication, and escalation skills. - Understanding of deviation prevention, audit readiness, batch documentation, pharmaceutical calculations, resource coordination, and continuous improvement. EXPERIENCE AND QUALIFICATIONS - High school diploma or equivalent required; bachelor's degree preferred. - Minimum of 1 year of pharmaceutical compounding experience required, including sterile compounding, vial filling, aseptic technique, and controlled-environment production activities. - Experience training or mentoring technicians in regulated environments preferred. - Experience with digital production systems, quality documentation platforms, workflow dashboards, AI-enabled tools, or data-driven performance management preferred. - Registration with the Texas Board of Pharmacy as a Pharmacy Technician or Pharmacy Technician Trainee required. - Sterile/IV certification accredited by the Accreditation Council for Pharmacy Education required. Key Competencies - Customer Focus - Strategic AI - Optimizes Work Processes - Collaborates - Resourcefulness - Manages Complexity - Ensures Accountability - Situational Adaptability - Communicates Effectively Values - People - Quality - Service - Innovation Employee Benefits, Health and Wellness Comprehensive benefits include medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements The role requires frequent standing, walking, reaching, balancing, stooping, kneeling, crouching, crawling, and extended use of hands and computers in a production and office environment.

🏢 Summary: Senior leadership role overseeing pharmaceutical formulation strategy, development, process optimization, and commercialization across sterile and nonsterile products in a highly regulated 503A/503B environment. The position focuses on scalable manufacturing, regulatory compliance, AI-enabled analytics, and cross-functional leadership to accelerate innovation and operational performance. Candidates will lead technical teams, drive formulation governance, and support product commercialization and continuous improvement initiatives. 🗂️ Requirements: Bachelor's degree in Pharmaceutical Sciences, Chemistry, Chemical Engineering, Biochemistry, or related scientific discipline, Minimum 10 years of formulation development experience, Experience leading formulation strategy and technology transfer, Experience with process optimization and commercialization in regulated pharmaceutical environments, Knowledge of scalable manufacturing operations, Experience in highly regulated pharmaceutical or manufacturing environments, Leadership experience managing cross-functional scientific teams, Experience with AI-enabled analytics or digital scientific platforms, Knowledge of regulatory compliance and quality systems, Strong analytical and problem-solving capabilities 📃 Skills: AI, Analytics, Modeling, Pharmaceuticals, Chemistry, Biochemistry, Manufacturing, Compliance, Formulation, Optimization, Automation, Forecasting, Documentation, Regulatory, Quality, Visualization 🏢 Description: Position Summary: The Director, Formulation Scientist drives formulation innovation, technical strategy, and commercial readiness across expanding 503A and 503B portfolios, directly influencing product quality, regulatory compliance, operational scalability, and revenue growth. This leader owns formulation development from concept through transfer, overseeing scientific rigor, cross-functional execution, risk mitigation, and accelerated delivery within a highly regulated environment. The role leverages AI to improve experimentation speed, predictive modeling, documentation quality, knowledge management, and data-driven decision-making across development activities. Responsibilities: Formulation Strategy - Lead formulation strategy across sterile and nonsterile pipelines, aligning scientific priorities with commercial demand, operational capabilities, and regulatory expectations. - Use AI-enabled analytics to improve formulation predictability, technical decisions, and resource prioritization. - Establish formulation roadmaps supporting pipeline expansion and differentiated product development. - Integrate AI-assisted modeling, literature mining, and digital experimentation tools to strengthen formulation design and reduce development risk. - Direct scientific governance frameworks ensuring formulation consistency, technical rigor, documentation integrity, and compliant development practices. - Utilize AI-driven trend analysis, data visualization, and knowledge management systems to strengthen oversight and improve formulation quality. Technical Execution - Oversee formulation development from feasibility through commercial readiness. - Apply AI-supported analytics to optimize formulations, improve batch consistency, and accelerate troubleshooting. - Lead formulation optimization initiatives focused on scalability, manufacturability, stability, and operational efficiency. - Utilize AI-enabled process intelligence, predictive monitoring, and data analysis to improve robustness and reduce variability. - Resolve complex scientific, operational, and quality challenges impacting formulation performance and commercialization timelines. Cross Functional Leadership - Build partnerships across quality, manufacturing, regulatory, analytical, and commercial teams. - Leverage AI-enhanced collaboration and reporting tools to improve decision-making and accountability. - Recruit, develop, and retain high-performing scientific talent. - Deliver data-driven updates and strategic recommendations regarding formulation progress and operational readiness. Quality and Compliance - Ensure formulation activities comply with regulatory requirements, internal quality systems, and industry standards. - Utilize AI-driven compliance monitoring and audit tools to strengthen oversight and inspection readiness. - Lead scientific and operational risk management activities supporting formulation development and manufacturing readiness. - Establish documentation practices ensuring accuracy, traceability, and inspection readiness. Operational Advancement - Drive scalable formulation and process strategies supporting product launches and manufacturing efficiency. - Champion advanced technologies, digital platforms, and AI-enabled capabilities. - Partner cross-functionally to integrate automation, predictive analytics, and connected data systems. - Lead continuous improvement initiatives enhancing scientific execution and operational discipline. Knowledge and Skills: - Deep expertise in pharmaceutical formulation development, technology transfer, process optimization, regulatory expectations, and scalable manufacturing operations. - Proven ability to leverage AI-enabled analytics, predictive modeling, and digital tools. - Exceptional leadership, stakeholder management, and executive communication skills. - Strong analytical thinking and continuous improvement mindset. Experience and Qualifications: - Bachelor's degree in Pharmaceutical Sciences, Chemistry, Chemical Engineering, Biochemistry, or related scientific discipline required; advanced degree preferred. - Minimum ten years of progressive formulation development experience. - Proven experience leading formulation strategy, technology transfer, process optimization, and commercialization. - Demonstrated success building high-performing technical teams and driving scalability. - Experience utilizing AI-enabled technologies, advanced analytics, or digital scientific platforms preferred. Key Competencies: - Customer Focus - Strategic AI - Optimizes Work Processes - Collaborates - Resourcefulness - Manages Complexity - Ensures Accountability - Situational Adaptability - Communicates Effectively Values: - People: Empowering people defines who we are. - Quality: Excellence in every product, every time. - Service: Serving others is our highest purpose. - Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: - Medical, dental, and vision coverage - Paid time off - 401(k) matching - Wellness perks - IV therapy - Compounded medications Physical Requirements: - Frequent computer and office equipment use - Standing, walking, reaching, balancing, stooping, kneeling, crouching, and crawling as required

🏢 Summary: Buyer Planner II supports procurement, inventory planning, and supplier coordination for regulated pharmaceutical manufacturing operations. The role focuses on maintaining material availability, optimizing supply chain performance, and improving operational efficiency using AI-enabled forecasting, ERP systems, and procurement analytics tools. Candidates should have experience in purchasing or supply chain operations within manufacturing or healthcare environments. 🗂️ Requirements: Bachelor's degree in Supply Chain, Operations, Business Administration, Finance, or related field, Minimum 3 years of purchasing, procurement, inventory planning, or supply chain experience, Experience in manufacturing, healthcare, pharmaceutical, or regulated environments, Proficiency with ERP systems and procurement platforms, Experience with inventory management and forecasting tools, Ability to manage supplier coordination and purchasing operations, Analytical problem-solving and risk management skills, Ability to collaborate across Manufacturing, Planning, Warehouse, Quality, and Finance teams 📃 Skills: ERP, Procurement, Inventory, Forecasting, Analytics, Automation, SupplyChain, Planning, Reporting, AI 🏢 Description: Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation's most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, the organization focuses on personalized medicine and pharmaceutical manufacturing. POSITION SUMMARY Buyer Planner II drives material availability, inventory optimization, and supply continuity supporting expanding 503A and 503B operations. This role owns purchasing execution, demand alignment, supplier coordination, inventory planning, and operational responsiveness ensuring uninterrupted manufacturing, service reliability, and scalable business growth. Leveraging AI-enabled forecasting, inventory analytics, workflow automation, and procurement insights, the position improves decision-making speed, purchasing accuracy, operational visibility, and supply chain efficiency across regulated environments. RESPONSIBILITIES Procurement Operations - Execute purchasing activities, supplier coordination, purchase order management, and material tracking supporting uninterrupted manufacturing operations and inventory availability. - Utilize AI-enabled forecasting, workflow automation, and procurement analytics tools to improve purchasing accuracy and accelerate transaction processing. - Manage inventory replenishment activities, demand alignment, and planning coordination supporting operational continuity and production schedules. - Apply AI-assisted forecasting, inventory analytics, and digital planning tools to reduce shortages and improve material availability. - Partner with suppliers, warehouse teams, manufacturing operations, and planning stakeholders to maintain supply continuity and resolve material challenges proactively. Operational Excellence - Identify supplier risks, inventory vulnerabilities, and operational disruptions impacting manufacturing continuity, customer service, or procurement performance. - Utilize AI-enabled analytics, predictive insights, and trend monitoring tools to strengthen contingency planning and reduce operational interruptions. - Evaluate procurement workflows, purchasing activities, and operational processes to identify opportunities improving efficiency and scalability. - Apply AI-powered automation, digital procurement systems, and continuous improvement methodologies to reduce inefficiencies and enhance workflow consistency. - Maintain accurate purchasing records, inventory data, supplier documentation, and operational reporting supporting compliance alignment and reliable decision-making. Cross Functional Collaboration - Collaborate with Manufacturing, Planning, Warehouse, Quality, and Finance teams to support operational priorities and procurement responsiveness. - Support production schedules, inventory planning initiatives, and supply chain priorities ensuring timely material availability. - Expand procurement, planning, and operational expertise through training, technology adoption, and process improvement participation. KNOWLEDGE AND SKILLS - Strong understanding of purchasing operations, inventory planning, supplier coordination, procurement workflows, and supply chain processes. - Proficiency using ERP systems, procurement platforms, AI-enabled forecasting tools, inventory analytics technologies, and operational dashboards. - Demonstrated analytical problem-solving capabilities with experience identifying inventory risks and improving purchasing efficiency. - Excellent communication, collaboration, and organizational skills. EXPERIENCE AND QUALIFICATIONS - Bachelor's degree in Supply Chain, Operations, Business Administration, Finance, or related discipline preferred. - Minimum 3 years of purchasing, procurement, inventory planning, supply chain, or buyer planner experience preferred. - Experience utilizing ERP systems, procurement platforms, inventory management tools, forecasting technologies, and operational reporting systems strongly preferred. - Familiarity with AI-enabled procurement analytics, workflow automation tools, and digital planning methodologies preferred. - Demonstrated ability to execute with precision, adapt quickly to operational change, and contribute effectively within collaborative teams. EMPLOYEE BENEFITS, HEALTH AND WELLNESS Comprehensive benefits include medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. PHYSICAL REQUIREMENTS The employee is required to communicate effectively, remain in a stationary position for extended periods, frequently use hands and fingers to operate office equipment, and regularly move throughout the office and corporate campus. The role may require standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling.

🏢 Summary: Senior Endpoint Administrator role focused on managing and securing enterprise Windows and macOS endpoint environments in a highly regulated healthcare setting. The position is responsible for endpoint governance, automation, deployment, patching, compliance, and advanced support using technologies such as Microsoft Intune, Jamf Pro, and PowerShell. The role collaborates across infrastructure, security, and cloud teams to improve operational efficiency, scalability, and endpoint security through automation and AI-enabled tools. 🗂️ Requirements: Advanced experience with Microsoft Intune, Advanced experience with Jamf Pro, Experience with Apple Business Manager, Experience administering Windows 10/11, Experience administering macOS, Experience with Windows Autopilot, Knowledge of endpoint security and compliance management, Experience with vulnerability remediation and patch management, Knowledge of Active Directory, Knowledge of Entra ID, Experience with Group Policy, Advanced PowerShell scripting skills, Experience managing enterprise endpoint lifecycle processes, Ability to provide Tier 2 and Tier 3 endpoint support, Experience integrating endpoint services with cloud and infrastructure platforms 📃 Skills: Intune, Jamf, Windows, macOS, Autopilot, PowerShell, ActiveDirectory, EntraID, GroupPolicy, AppleBusinessManager, Endpoint, Automation, Compliance, Patching, Security, Cloud, Virtualization, Networking 🏢 Description: Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation's most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, the organization focuses on personalized medicine and pharmaceutical manufacturing. Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, the company has created an integrated healthcare platform powered by advanced technology, operational excellence, and a commitment to patient care. POSITION SUMMARY The Senior Endpoint Administrator serves as a critical technical leader responsible for the security, scalability, performance, and lifecycle management of enterprise endpoint environments across Windows and Apple platforms. This role owns endpoint governance, compliance, automation, deployment, patching, and modern workplace technologies that directly impact workforce productivity, operational resilience, and regulatory readiness. Leveraging AI as a force multiplier, the position accelerates decision-making, improves service quality, enhances operational scale, and increases automation effectiveness. Operating within a hyper-growth, highly regulated 503A/503B environment, the role partners across Infrastructure, Security, Cloud, and Service Operations to deliver secure, compliant, and efficient endpoint services. RESPONSIBILITIES Endpoint Administration Platform Management: - Administer and optimize enterprise endpoint platforms across Windows and macOS environments, including Microsoft Intune, Jamf Pro, Apple Business Manager, and Autopilot - Execute endpoint configuration, policy management, deployment, compliance monitoring, and lifecycle activities - Leverage AI-enabled insights and automation capabilities to improve service quality and operational efficiency Device Lifecycle: - Execute device lifecycle processes including provisioning, imaging, deployment, onboarding, refresh planning, retirement, and asset governance - Ensure devices are deployed securely and consistently while maintaining compliance standards - Utilize automation and AI-assisted operational tools to improve deployment speed and accuracy Application Delivery: - Manage application packaging, deployment, maintenance, updates, and retirement activities - Ensure software availability, compatibility, performance, and compliance - Apply automation and AI-enabled operational capabilities to improve deployment success rates Security and Operational Excellence Security Compliance: - Maintain endpoint security controls, compliance standards, vulnerability remediation activities, and endpoint protection capabilities - Execute security policies, monitor compliance status, support audit readiness, and partner with cybersecurity teams - Utilize AI-driven analytics and automation tools to improve threat visibility and remediation efforts Patch Management: - Administer enterprise patch management processes for operating systems, applications, and endpoint technologies - Coordinate testing, deployment, validation, and remediation activities - Leverage automation platforms and AI-assisted prioritization to improve deployment effectiveness Process Improvement: - Develop and enhance operational procedures, technical standards, runbooks, and support documentation - Identify opportunities to streamline workflows and strengthen operational controls - Apply data-driven analysis and automation capabilities to support continuous improvement Technical Support and Collaboration Advanced Support: - Provide advanced Tier 2 and Tier 3 endpoint support for complex technical issues - Perform root cause analysis, implement sustainable solutions, and restore service efficiently - Utilize AI-enabled troubleshooting tools to improve diagnosis and resolution quality Infrastructure Integration: - Support endpoint integration with infrastructure, cloud, virtualization, networking, identity, and collaboration platforms - Partner with cross-functional technology teams to ensure endpoint services remain secure and scalable - Contribute technical expertise to modernization initiatives Knowledge Sharing: - Serve as an endpoint subject matter expert by providing technical guidance and mentoring support personnel - Maintain comprehensive documentation and operational knowledge repositories - Leverage AI-enabled knowledge management capabilities to improve information accessibility KNOWLEDGE AND SKILLS - Advanced expertise administering Microsoft Intune, Jamf Pro, Apple Business Manager, Windows 10/11, macOS, Autopilot, and enterprise device lifecycle management platforms - Strong understanding of endpoint security, compliance management, vulnerability remediation, patch management, Active Directory, Entra ID, Group Policy, and enterprise governance practices - Advanced automation and scripting capabilities utilizing PowerShell - Ability to leverage AI-enabled tools, analytics, and automation platforms to improve decision-making and operational excellence Employee Benefits, Health and Wellness: - Medical, dental, and vision coverage - Paid time off - 401(k) matching - Wellness perks - IV therapy - Compounded medications Physical Requirements: - Ability to remain in a stationary position for extended periods - Frequent use of hands and fingers to operate computers and office devices - Regular movement throughout the office and corporate campus - Ability to stand, walk, reach, climb, balance, stoop, kneel, crouch, or crawl