Business Analyst

🏢 Summary: Remote Business Analyst role focused on analyzing and optimizing business processes within travel operations, supporting stakeholders with requirements gathering, documentation, and solution validation. The position involves driving data-driven decision-making through structured analysis techniques and supporting system implementations across project lifecycles. Full-time opportunity requiring U.S. citizenship or permanent residency. 🗂️ Requirements: U.S. Citizen or permanent resident, Bachelor's Degree, 3–5 years of relevant experience, Experience in large-scale system implementations across full project lifecycle, Ability to gather and document business and system requirements, Experience analyzing and documenting business processes using SOPs or workflow diagrams, Experience supporting user acceptance testing and defect reporting, Ability to work cross-functionally across Finance, IT, Operations, Quality, Strong documentation and presentation skills, Ability to manage multiple projects simultaneously 📃 Skills: ROI, BusinessCaseAnalysis, DAR, UAT, WorkflowDiagrams, ActivityDiagrams, FlowDiagrams, SOP, BusinessAnalysis, RequirementsGathering 🏢 Description: CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs.Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. CI Azumano is seeking a Business Analyst to support our growing team. This position is remote. This role is ideal for an individual passionate about establishing disciplined business processes, documenting those processes, measuring the performance of processes, and guiding the organization using a disciplined analysis process to make optimal business decisions. The candidate will work closely with stakeholders to gather requirements, develop solutions, and ensure the quality and effectiveness of organizational business process and decisions that support travel operations. This position demands strong analytical, communication (written and oral), and consultative approaches to business process optimization. This is a full-time employment opportunity, and the candidate MUST be a U.S. Citizen or permanent resident. Responsibilities include, but are not limited to: Collect, review, analyze, manage, system and user requirements from executive leadership and translate them into documentation, presentations, or draft analysis. Analyze business processes for gaps and document those gaps using Standard Operating Procedures or workflow diagrams. Leverage analytical techniques such as Return on Investment, Business Case Analysis, Decision Analysis and Resolution (DAR) to facilitate optimal business decisions within the organization. Experienced in creating diagrams such as activity diagrams, flow diagrams, etc. Research solutions to increase work efficiency. Ability to operate in a complex environment of multiple projects and stakeholders and to participate in several projects simultaneously. Knowledge of the partner and product lifecycle process. Perform solution assessment and validation (support of user acceptance testing, defect and issue reporting, etc.) Ensures that delivery of project requirements meets the requirements defined by the business customer Establishes knowledge of client business challenges and priorities to translate into opportunities Maintains regular client communication and satisfaction, ensuring opportunities and challenges are addressed in a timely manner. Help deliver presentations to clients and management teams. Contributes to project discoveries, kickoff, prepare proposals and statements of work following company standards Improve systems or processes by studying current practices, identifying process improvements, and designing modifications Follow and execute against the specific business analysis requirements as defined by the business organization Helps to establish the critical path, milestones, delivery dates, and review client deliverables to ensure they meet client acceptance criteria Provides leadership throughout the lifecycles of a project, guiding the understanding the project team has through design and development to ensure project requirements are met Helps establish project test strategy, methodologies, test plans as well as assist with test execution Provide weekly status reports; monthly updates highlighting the risks in the projects/tasks Basic Qualifications: Bachelor's Degree and 3 to 5 years of relevant experience Versatility and ability to be successful working cross functionality across all departments of an organization (Finance, IT, Operations, Quality) Proven ability to produce high quality results (documentation, presentations, etc) wth significant attention to detail. Excellent communication and presentation skills with technical and non-technical users across different levels of the organization Be a self-starter, someone that can operate independently with minimal guidance Experience working in large-scale system implementations with exposure in all phases of a project (from requirements through deployment) Evidence of business acumen to communicate effectively with business during day-to-day operations and delivery of IT services Equal Opportunity Statement:Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.

🏢 Summary: Remote Operations Manager, Government role overseeing government travel accounts, leading team performance, ensuring contract compliance, and acting as a subject-matter expert for government travel services. Responsible for reporting, scheduling oversight, call monitoring, and collaboration with leadership to maintain service quality and operational efficiency. Requires extensive corporate or government travel consulting experience and strong knowledge of GDS systems. 🗂️ Requirements: High School Diploma or GED, 5+ years corporate or government travel consulting experience, Strong knowledge of Worldspan, Strong knowledge of SABRE, Experience with government contracted travel accounts, Ability to manage performance tracking and reporting, Experience in call monitoring and operational oversight 📃 Skills: Worldspan, SABRE, GDS, Reporting, Reconciliation 🏢 Description: CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs.Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. CI Azumano is seeking an Operations Manager, Governmnt to support our growing team. This position is remote. The Operations Manager functions as the subject-matter expert for the specific government contracted accounts that are assigned to their respective team, and therefore must be fully knowledgeable of all requirements, provisions, and other service details that are stated in the contract for services. The Operations Manager is responsible to work closely with their Team Leads to create a cohesive team culture, while helping them to develop into strong professionals. Responsibilities include, but are not limited to: Work under the direction and guidance of the Director of Government Client Services to: (1) establish individual and team performance goals and (2) develop a viable plan for tracking and reporting team members' performance and goal achievement. Serve as a problem-solving resource and trainer for team members. Ensures that the Team Leads perform required agent call monitoring on a monthly basis. Serve as a Government Department technical subject matter expert (SME) when working with Client Development team on implementation of new client service programs. Work with Team Leads to ensure they have developed the weekly/monthly work schedule for the agents and to ensure that proper telephone coverage is maintained for the assigned accounts/contracts. Approve time sheets for Team Leads and ensure that agent time sheets are corrected and approved in a timely manner. Work closely with management to determine strengths and challenges of each team member for the purpose of their professional development and improving the overall team capability. Maintain an awareness of any need for supervisory intervention related to products, services, or performance that could impact on delivery of service to a customer. Provide ongoing written assessment of team members professional performance, including giving quarterly feedback and culminating into annual performance review input to the Director of Government Client Services. Provide required reports to clients on a monthly basis. To include but not limited to CBA reconciliation reporting, telephone reporting and refund/exchange reporting etc. Basic Qualifications: High School Diploma or GED 5 or more years of corporate or government travel consulting experience Excellent communication and presentation skills with technical and non-technical users across different levels of the organization Strong knowledge of Worldspan and SABRE Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Responds well to questions; Participates in meetings. Cost Consciousness - Contributes to profits and revenue. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Professionalism - Reacts well under pressure; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance Quantity - Meets productivity standards; Completes work in timely manner. Equal Opportunity Statement:Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.

🏢 Summary: Remote Operations Manager role supporting government travel accounts, acting as subject-matter expert on contracted services and leading team performance, reporting, and compliance. The position focuses on managing team leads, ensuring service quality, overseeing reporting and reconciliation, and maintaining contractual standards. Requires extensive corporate or government travel consulting experience and strong knowledge of GDS systems. 🗂️ Requirements: High School Diploma or GED, 5+ years corporate or government travel consulting experience, Strong knowledge of Worldspan, Strong knowledge of SABRE, Experience with government contracted travel accounts, Ability to manage performance tracking and reporting, Experience in call monitoring and service quality oversight, Ability to produce client reports (CBA reconciliation, telephone, refund/exchange) 📃 Skills: Worldspan, SABRE, GDS, Reporting, Reconciliation, CallMonitoring, PerformanceTracking 🏢 Description: CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs.Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. CI Azumano is seeking an Operations Manager, Governmnt to support our growing team. This position is remote. The Operations Manager functions as the subject-matter expert for the specific government contracted accounts that are assigned to their respective team, and therefore must be fully knowledgeable of all requirements, provisions, and other service details that are stated in the contract for services. The Operations Manager is responsible to work closely with their Team Leads to create a cohesive team culture, while helping them to develop into strong professionals. Responsibilities include, but are not limited to: Work under the direction and guidance of the Director of Government Client Services to: (1) establish individual and team performance goals and (2) develop a viable plan for tracking and reporting team members' performance and goal achievement. Serve as a problem-solving resource and trainer for team members. Ensures that the Team Leads perform required agent call monitoring on a monthly basis. Serve as a Government Department technical subject matter expert (SME) when working with Client Development team on implementation of new client service programs. Work with Team Leads to ensure they have developed the weekly/monthly work schedule for the agents and to ensure that proper telephone coverage is maintained for the assigned accounts/contracts. Approve time sheets for Team Leads and ensure that agent time sheets are corrected and approved in a timely manner. Work closely with management to determine strengths and challenges of each team member for the purpose of their professional development and improving the overall team capability. Maintain an awareness of any need for supervisory intervention related to products, services, or performance that could impact on delivery of service to a customer. Provide ongoing written assessment of team members professional performance, including giving quarterly feedback and culminating into annual performance review input to the Director of Government Client Services. Provide required reports to clients on a monthly basis. To include but not limited to CBA reconciliation reporting, telephone reporting and refund/exchange reporting etc. Basic Qualifications: High School Diploma or GED 5 or more years of corporate or government travel consulting experience Excellent communication and presentation skills with technical and non-technical users across different levels of the organization Strong knowledge of Worldspan and SABRE Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Responds well to questions; Participates in meetings. Cost Consciousness - Contributes to profits and revenue. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Professionalism - Reacts well under pressure; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance Quantity - Meets productivity standards; Completes work in timely manner. Equal Opportunity Statement:Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.

🏢 Summary: Mid-level Applications Support Analyst role focused on end-to-end technical and business support for financial applications, ensuring stability, issue resolution, and smooth release management. The position involves acting as a liaison between business users and technology teams, driving system improvements, and supporting risk and compliance standards. The role contributes directly to operational resilience and application reliability within a financial services environment. 🗂️ Requirements: 2-5 years experience in application support or similar role, Knowledge of application support procedures and concepts, Experience with problem and issue tracking tools, Ability to analyze complex issues using multiple data sources, Basic understanding of financial markets and products, Experience participating in application release lifecycle activities, Ability to assess risk and ensure regulatory compliance, Bachelor’s degree or equivalent experience 📃 Skills: ApplicationSupport, ReleaseManagement, IncidentManagement, ProblemManagement, DataAnalysis, RiskManagement, Compliance, FinancialMarkets, Testing, Documentation 🏢 Description: The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. Responsibilities: Provides End-to-End Application Support: Offers technical and business support for Citi applications, managing user issues from initial query through to long-term remediation with technology partners. Acts as a Central Liaison: Serves as a critical communication bridge between business users (including traders), internal technology groups, and external vendors to ensure alignment and resolve issues. Manages Application Release Cycle: Actively participates in the full application release lifecycle, including testing, production deployment, and post-release validation to ensure seamless transitions. Drives Proactive System Improvements: Analyzes applications to identify risks, vulnerabilities, and security issues, and collaborates with development teams to prioritize bug fixes and enhance stability. Owns Strategic Support Projects: Takes ownership of key support-driven projects focused on improving application stability, efficiency, and overall effectiveness. Upholds Risk Management and Compliance: Assesses risk in all business decisions, ensuring strict compliance with laws, regulations, and company policy to safeguard the firm, its clients, and its assets. Serves as a Subject Matter Expert (SME): Acts as a go-to expert on the applications for senior stakeholders and other team members, providing guidance and sharing in-depth knowledge. Ensures Operational Resilience: Contributes to business continuity by participating in disaster recovery tests and developing and maintaining comprehensive technical support documentation. Qualifications: Experience: 2-5 years of relevant experience in a similar role. Technical Foundation: Basic knowledge of application support procedures, concepts, and experience with problem/issue tracking tools. Financial Acumen: A basic understanding of financial markets, products, and the business's technology strategy. Communication Skills: Strong communication, customer service, and diplomacy skills to effectively persuade, influence, and exchange information with stakeholders. Analytical Skills: The ability to evaluate complex situations using multiple sources of information to make judgments and solve problems. Process Improvement Interest: Experience or a demonstrated interest in participating in process improvements and the standardization of procedures. Teamwork and Organization: A good team player with the ability to plan and organize their workload and effectively share information with others. Education: Bachelor’s/University degree or equivalent experience. What we can offer you: By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include: Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program) Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates Employee Assistance Program financed by Employer Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave) Sport Card for employees subsidized via Social Benefits Fund and Sport Cards for certain family members available at preferential rates Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events. Additional day off for volunteering Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform. Opportunity to receive an annual discretionary incentive award Special offers and discounts for employees Copy and paste the URL below into a new tab on your web browser to view the Remuneration Regulations extract: https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/RemunerationRegulations-KeyProvisions-CitibankEurope_plc_05012025_A.pdf Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. #LI-KK1 ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Applications Support ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location Full Time Salary Range: 120 200,00 zł - 190 000,00 zł ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. ------------------------------------------------------ This job opening is for an existing job vacancy. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.

🏢 Summary: Full-time IT Business Analyst role in the banking sector focused on advanced data analysis, credit risk functionalities, and supporting testing processes. The position bridges business needs and IT solutions by translating requirements into technical specifications and validating implementations. Long-term B2B assignment with hybrid work model in Gdańsk. 🗂️ Requirements: Minimum 3 years of IT experience, Minimum 4 years of analyst experience, Proficiency in SQL, Experience with large datasets, Experience translating business requirements into technical solutions, Experience with UT, ST, UAT, Experience creating and validating functional test cases, Fluent English, Polish language skills 📃 Skills: SQL, SAS, Python, UT, ST, UAT, Agile, CreditRisk, DataAnalysis, Testing 🏢 Description: 🌍Location: 2-3 days from the office in Gdansk. ⏰Start date for assignment: ASAP/1 month. 💰Rate: up to 135 zl/h B2B. ⏳Duration of assignment: > 12 months + extensions. 📕Language: English + Polish. ⚙️Industry: banking. 💻Workload: Full time. Summary: The role of an IT Business Analyst is aimed at bridging the gap between business needs and IT solutions, primarily focusing on data analysis, credit risk functionalities, and testing processes. Main Responsibilities: Conduct advanced data analysis using SQL. Handle large datasets efficiently. Translate business requirements into high-level and low-level solutions. Support various testing processes including unit testing (UT) , system testing (ST) , and user acceptance testing (UAT) . Create functional test cases and validate results. Facilitate communication between business stakeholders and the IT development team . Utilize analytical and problem-solving skills to address issues. Key Requirements: Minimum 3 years of IT experience. At least 4 years of analyst experience. Proficient in SQL for data analysis . Strong analytical and problem-solving skills. Ability to convert business requirements into solutions. Excellent communication skills. Agile team player. Nice to Have: Experience with SAS/Python . Functional background in Credit Risk . Experience in creating and validating functional test cases. Other Details: Location: Poland - Gdańsk Language Requirement: English

🏢 Summary: Full-time Business Systems Analyst role focused on development and implementation of banking systems in the Money Services domain. The position involves gathering and analyzing business and system requirements, modeling processes, and designing system solutions in a cross-functional agile environment. It includes close collaboration with business, developers, UX/UI, and QA, with strong emphasis on BPMN modeling and documentation. 🗂️ Requirements: Several years of experience as Business Systems Analyst, Experience in defining and implementing changes in IT systems, Practical knowledge of requirements elicitation techniques, Experience in conducting business and IT workshops, Knowledge of BPMN and business process modeling, Experience in application design with UX/UI considerations, Knowledge of SDLC or SSDLC best practices, Ability to create analytical and system documentation, Experience working in cross-functional agile teams 📃 Skills: BPMN, Figma, Jira, Confluence, SDLC, SSDLC, UX, UI, MS, Teams 🏢 Description: W ITLT pomagamy naszym zaprzyjaźnionym firmom przekształcać ambitne pomysły w cyfrową rzeczywistość. Z nastawieniem na wyzwania, ciekawość technologii i zwinność - współtworzymy wyjątkowe rozwiązania IT. Aktualnie poszukujemy osób na stanowisko: Business Systems Analyst Konkrety: Stawka: 120 - 140 PLN/h na FV Miejsce pracy/praca zdalna: Zapewniamy dużą swobodę pracy zdalnej, przy czym zapraszamy 1-2x/miesiąc do naszego warszawskiego biura Wymiar pracy: Fulltime Projekt: Rozwój i wdrożenia systemów bankowych z zakresu Money Services Zespół: Zespoły IT + biznes + deweloperzy + QA + analitycy (środowisko cross-funkcyjne, agile) Proces rekrutacji: 1-etapowy (spotkanie zdalne via MS Teams). Sporadycznie możliwe dodatkowe krótkie spotkanie - połączone z decyzją Szacowany czas trwania projektu: Długoterminowy Czas pracy/Strefa czasowa : Standardowe polskie godziny pracy Tematy na projekcie: BPMN, Figma, Jira, Confluence, narzędzia do specyfikacji wymagań, SSDLC practices Do Twoich głównych obowiązków na tym stanowisku należeć będzie: Zbieranie i analiza wymagań biznesowo-systemowych dla projektów bankowych Prowadzenie warsztatów z biznesem i interesariuszami IT Analiza i modelowanie procesów biznesowych Projektowanie i konsultowanie rozwiązań systemowych do wdrożenia Tworzenie makiet i prototypów (Figma) Modelowanie procesów w BPMN Przygotowywanie dokumentacji analitycznej i projektowej Specyfikowanie wymagań systemowych dla zespołów developerskich Ścisła współpraca z biznesem, developerami, UX/UI i QA Koordynacja testów oraz wsparcie procesu wdrożeniowego Udział w standaryzacji i rozwoju praktyk analitycznych (gildie tematyczne) Ta oferta będzie idealna dla Ciebie, jeśli posiadasz: Kilkuletnie doświadczenie jako Business Systems Analyst (mile widziana rola wiodąca) Doświadczenie w definiowaniu i wdrażaniu zmian w systemach IT Praktyczna znajomość technik i narzędzi do zbierania wymagań (elicitation) Umiejętność prowadzenia warsztatów i pracy z biznesem Znajomość BPMN oraz modelowania procesów biznesowych Doświadczenie w projektowaniu aplikacji z uwzględnieniem UX/UI Znajomość dobrych praktyk SDLC / SSDLC Umiejętność tworzenia dokumentacji analitycznej i systemowej Umiejętność pracy w środowisku zespołowym i cross-funkcyjnym Warto do nas dołączyć, ponieważ oferujemy: Dużą swobodę pracy zdalnej Długofalowe stabilne zatrudnienie Szansę na uczestniczenie w kluczowych projektach dla dużej firmy działającej w bardzo stabilnym sektorze Atrakcyjne wynagrodzenie (adekwatne do umiejętności i doświadczenia) Benefity (Lux Med, MultiSport...) W razie pytań pingnij śmiało na Linkedin'ie do Kuby

🏢 Summary: Long-term full-time Business Analyst role in the Money Services sector, supporting product initiatives as a bridge between Business and IT. The position involves gathering and modeling requirements, creating documentation, validating solutions, and closely collaborating with development teams. Mostly remote work with occasional on-site meetings in Łódź. 🗂️ Requirements: Experience as Business Analyst in IT environment, Ability to gather and model business requirements, Experience in creating documentation (User Stories, BRD, FRD), Experience with UAT and functional testing, Experience working with Jira and Confluence, Basic knowledge of REST API, Understanding of system architecture, Understanding of databases 📃 Skills: Jira, Confluence, UAT, REST, API, SQL, Databases, BRD, FRD, UserStories 🏢 Description: W ITLT pomagamy naszym zaprzyjaźnionym firmom przekształcać ambitne pomysły w cyfrową rzeczywistość. Z nastawieniem na wyzwania, ciekawość technologii i zwinność - współtworzymy wyjątkowe rozwiązania IT. Aktualnie poszukujemy osób na stanowisko: Business Analyst Konkrety: Stawka: 120 - 140 PLN/h na FV Miejsce pracy/praca zdalna: Zapewniamy dużą swobodę pracy zdalnej, przy czym 1-2 razy w miesiącu zapraszamy do łódzkiego biura Wymiar pracy: Fulltime Sektor: Money Services Projekt: Wsparcie inicjatyw produktowych jako Business Analyst (bridge Business–IT) Zespół: 6-8 os. Proces rekrutacji: 1-etapowy (techniczne spotkanie zdalne), sporadycznie może się zdarzyć krótkie dodatkowe spotkanie z Managerem połączone z decyzją Szacowany czas trwania projektu: Długoterminowy Czas pracy/Strefa czasowa : Standardowe polskie godziny pracy Technologie na projekcie: Jira, Confluence, UAT, testy funkcjonalne, API, DB Do Twoich głównych obowiązków na tym stanowisku należeć będzie: Zbieranie i analiza wymagań: Prowadzenie warsztatów, wywiadów i analiz w celu identyfikacji potrzeb biznesowych Dokumentacja wymagań: Tworzenie przejrzystych, jednoznacznych i kompletnych wymagań funkcjonalnych i niefunkcjonalnych Testowanie rozwiązań: Weryfikacja zgodności rozwiązań z wymaganiami biznesowymi i technicznymi Współpraca z zespołami IT: Operacyjne i techniczne wsparcie zespołów developerskich, aktywna obecność przy produkcie lub inicjatywie Wsparcie dla PM: Wspieranie PM w komunikacji z zespołami IT i interesariuszami Utrzymanie wiedzy: Dokumentowanie decyzji, kontekstu zmian i utrzymywanie ciągłości wiedzy w ramach produktu/inicjatywy Ta oferta będzie idealna dla Ciebie, jeśli posiadasz: Doświadczenie jako Analityk Biznesowy w środowisku IT Umiejętność zbieranie i sprawnego modelowania wymagań Doświadczenie w tworzeniu dokumentacji: user stories, BRD/FRD Doświadczenie w UAT / testach funkcjonalnych oraz w pracy z Jira/Confluence Podstawową znajomość: API (REST) Architektury systemów Baz danych (zrozumienie - nie development) Warto do nas dołączyć, ponieważ oferujemy: Dużą swobodę pracy zdalnej Długofalowe stabilne zatrudnienie Szansę na uczestniczenie w kluczowych projektach dla dużej firmy działającej w bardzo stabilnym sektorze Atrakcyjne wynagrodzenie (adekwatne do umiejętności i doświadczenia) Benefity (Lux Med, MultiSport...) W razie pytań pingnij śmiało na Linkedin'ie do Kuby

🏢 Summary: Long-term full-time contract for a Business Systems Analyst to support development and implementation of banking systems in the Money Services domain. The role focuses on gathering and analyzing business and system requirements, modeling processes, and designing system solutions in a cross-functional agile environment. Work is mostly remote with occasional onsite meetings in Warsaw. 🗂️ Requirements: Several years of experience as Business Systems Analyst, Experience in defining and implementing changes in IT systems, Practical knowledge of requirements elicitation techniques and tools, Experience in business process modeling using BPMN, Experience in application design with UX/UI considerations, Knowledge of SDLC and SSDLC practices, Ability to create analytical and system documentation, Experience working in cross-functional agile teams 📃 Skills: BPMN, Figma, Jira, Confluence, SDLC, SSDLC, UX, UI, Banking, Elicitation, Modeling, Documentation, Agile 🏢 Description: W ITLT pomagamy naszym zaprzyjaźnionym firmom przekształcać ambitne pomysły w cyfrową rzeczywistość. Z nastawieniem na wyzwania, ciekawość technologii i zwinność - współtworzymy wyjątkowe rozwiązania IT. Aktualnie poszukujemy osób na stanowisko: Business Systems Analyst Konkrety: Stawka: 120 - 140 PLN/h na FV Miejsce pracy/praca zdalna: Zapewniamy dużą swobodę pracy zdalnej, przy czym zapraszamy 1-2x/tydzień do naszego warszawskiego biura Wymiar pracy: Fulltime Projekt: Rozwój i wdrożenia systemów bankowych z zakresu Money Services Zespół: Zespoły IT + biznes + deweloperzy + QA + analitycy (środowisko cross-funkcyjne, agile) Proces rekrutacji: 1-etapowy (spotkanie zdalne via MS Teams). Sporadycznie możliwe dodatkowe krótkie spotkanie - połączone z decyzją Szacowany czas trwania projektu: Długoterminowy Czas pracy/Strefa czasowa : Standardowe polskie godziny pracy Tematy na projekcie: BPMN, Figma, Jira, Confluence, narzędzia do specyfikacji wymagań, SSDLC practices Do Twoich głównych obowiązków na tym stanowisku należeć będzie: Zbieranie i analiza wymagań biznesowo-systemowych dla projektów bankowych Prowadzenie warsztatów z biznesem i interesariuszami IT Analiza i modelowanie procesów biznesowych Projektowanie i konsultowanie rozwiązań systemowych do wdrożenia Tworzenie makiet i prototypów (Figma) Modelowanie procesów w BPMN Przygotowywanie dokumentacji analitycznej i projektowej Specyfikowanie wymagań systemowych dla zespołów developerskich Ścisła współpraca z biznesem, developerami, UX/UI i QA Koordynacja testów oraz wsparcie procesu wdrożeniowego Udział w standaryzacji i rozwoju praktyk analitycznych (gildie tematyczne) Ta oferta będzie idealna dla Ciebie, jeśli posiadasz: Kilkuletnie doświadczenie jako Business Systems Analyst (mile widziana rola wiodąca) Doświadczenie w definiowaniu i wdrażaniu zmian w systemach IT Praktyczna znajomość technik i narzędzi do zbierania wymagań (elicitation) Umiejętność prowadzenia warsztatów i pracy z biznesem Znajomość BPMN oraz modelowania procesów biznesowych Doświadczenie w projektowaniu aplikacji z uwzględnieniem UX/UI Znajomość dobrych praktyk SDLC / SSDLC Umiejętność tworzenia dokumentacji analitycznej i systemowej Umiejętność pracy w środowisku zespołowym i cross-funkcyjnym Warto do nas dołączyć, ponieważ oferujemy: Dużą swobodę pracy zdalnej Długofalowe stabilne zatrudnienie Szansę na uczestniczenie w kluczowych projektach dla dużej firmy działającej w bardzo stabilnym sektorze Atrakcyjne wynagrodzenie (adekwatne do umiejętności i doświadczenia) Benefity (Lux Med, MultiSport...) W razie pytań pingnij śmiało na Linkedin'ie do Kuby

🏢 Summary: Business & Test Analyst role focused on improving SDLC quality, compliance, and consistency across international software delivery teams. The position centers on reviewing test evidence, assessing change documentation, and ensuring adherence to release and testing standards rather than hands-on development or testing. The role supports process optimization, delivery metrics analysis, and continuous improvement in DevOps and release workflows. 🗂️ Requirements: 3+ years experience as Business Analyst or Test Analyst, Strong knowledge of SDLC, Experience with software testing processes, Experience reviewing test evidence and change documentation, Experience in Agile environments, Ability to analyze delivery and DevOps metrics, Proficiency in Excel, Proficiency in PowerPoint 📃 Skills: SDLC, Agile, DevOps, Excel, PowerPoint, SQL, Zephyr, qTest, Tricentis, Visio, Gherkin, BDD, AWS, Azure, GCP 🏢 Description: Business & Test Analyst (Cybersecurity / SDLC) We are looking for a Business & Test Analyst to join a global technology environment focused on improving the quality, consistency, and compliance of software delivery processes across multiple development teams. This is not a hands-on testing or development role. Instead, you will act as a process and quality enabler , helping engineering and delivery teams understand and apply best practices in software delivery, testing, and change management. You will work across multiple international teams to ensure that software changes are delivered in a controlled, consistent, and auditable way. Hybrid working model: 6 days per month from the office in Kraków Key Responsibilities Review and assess test evidence and software change documentation Ensure delivery teams follow agreed SDLC and release standards Identify gaps in testing and delivery processes and support remediation Work with development teams to improve software delivery quality and compliance Analyse delivery and DevOps-related metrics and highlight trends or risks Support teams in understanding what “good” looks like in testing and release processes Facilitate discussions and workshops with technical and non-technical stakeholders Contribute to continuous improvement of software delivery workflows Support reporting on compliance, quality, and delivery effectiveness Requirements 3+ years of experience as a Business Analyst, Test Analyst, or hybrid BA/ QA role Strong understanding of Software Development Life Cycle (SDLC) Experience working with software testing processes and test evidence Exposure to Agile delivery environments Ability to analyse data and present insights clearly (Excel, PowerPoint) Strong communication skills and confidence working with multiple stakeholders Fluent English (written and spoken) Nice to have Experience in regulated environments (finance, banking, enterprise IT) Exposure to Governance / Risk / Compliance concepts Understanding of release/deployment processes Knowledge of QA tools (e.g. Zephyr, qTest, Tricentis) Experience with process mapping (Visio) Basic SQL skills Familiarity with Gherkin / BDD Exposure to cloud environments (AWS / Azure / GCP)

🏢 Summary: Remote IT Manager role responsible for designing, implementing, and securing enterprise technology solutions across cloud, infrastructure, Microsoft 365, and security environments. The position combines strategic architecture responsibilities with hands-on technical leadership, compliance support, and advanced troubleshooting. It focuses heavily on Microsoft 365 governance, cloud platforms, and regulatory compliance in complex enterprise environments. 🗂️ Requirements: Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience), 7+ years of experience in enterprise IT environments, Advanced experience in cloud platforms, Microsoft 365/identity, infrastructure, networking, security, or enterprise applications, Experience architecting and managing Microsoft 365 services, Experience with security and compliance frameworks (NIST, FedRAMP, CJIS, HIPAA, or similar), Ability to troubleshoot complex cross-platform technical issues, Experience leading technical deployments, migrations, and upgrades, Strong technical documentation and communication skills 📃 Skills: Azure, AWS, Microsoft365, ExchangeOnline, Teams, SharePointOnline, OneDrive, EntraID, AzureAD, MicrosoftDefender, NIST, FedRAMP, CJIS, HIPAA, Virtualization, Networking, Security, M365, Cloud, Automation, Scripting, Infrastructure 🏢 Description: CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs.Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. CI Azumano is seeking a IT Manager to join our growing team. This is a remote position. The IT Manager serves as a technical expert and trusted advisor responsible for the design, implementation, optimization, and support of complex technology solutions across the organization. This role bridges strategic IT objectives with hands‑on technical execution, ensuring systems are secure, scalable, and aligned with business needs. The Senior Technology Specialist provides advanced troubleshooting, mentors junior staff, contributes to architectural decisions, and partners with stakeholders to drive continuous improvement, operational excellence, and innovation. Roles and Responsibilities include but are not limited to: Technical Leadership & Execution Design, implement, and maintain enterprise technology solutions across on-premise infrastructure, cloud, applications, security, and/or collaboration platforms. Serve as a subject matter expert (SME) for assigned technologies, providing Tier 3/4 support and root‑cause analysis for complex issues. Lead technical deployments, upgrades, integrations, and migrations with minimal disruption to operations. Develop and enforce technical standards, configurations, and best practices. Architecture & Strategy Contribute to system architecture, technology roadmaps, and lifecycle planning. Evaluate emerging technologies and provide recommendations aligned with business and security requirements. Ensure solutions adhere to organizational, regulatory, and security standards (e.g., NIST, ISO, CUI, etc., as applicable). Architect, implement, and manage Microsoft 365 services, including: Exchange Online Teams (including governance, recording, retention, and eDiscovery considerations) SharePoint Online and OneDrive Entra ID / Azure AD (identity, access control, conditional access) Microsoft Defender security suite Design and enforce Microsoft 365 governance frameworks, including: Tenant security configuration baselines Data classification, retention, and lifecycle policies External sharing and guest access controls Lead M365 migrations, tenant consolidations, hybrid integrations, and major platform upgrades. Serve as Tier 2/3 escalation for complex Microsoft 365 incidents impacting security, availability, or compliance. Security & Compliance Implement security controls and configurations to protect systems and data. Participate in vulnerability remediation, incident response, and audit readiness activities. Support technical compliance execution for government and regulated frameworks, such as: NIST SP 800 53 / 800 171 FedRAMP (supporting cloud adjacent controls) CJIS, HIPAA, or state specific cybersecurity requirements (as applicable) Translate compliance requirements into technical controls, configurations, and operational processes. Lead effort for: System Security Plans (SSPs) POA&Ms Control implementation evidence Audit and assessment readiness Ensure M365 and related systems support CUI protection, data residency, logging, auditability, and access control mandates. Partner with security, legal, and compliance teams to address findings, risks, and remediation activities. Stakeholder Collaboration Partner with business units, vendors, and IT leadership to gather requirements and translate them into technical solutions. Serve as a technical liaison between engineering teams and management. Present technical concepts and recommendations to non‑technical audiences. Documentation & Knowledge Sharing Create and maintain technical documentation, diagrams, runbooks, and standard operating procedures (SOPs). Mentor junior engineers and specialists through coaching, knowledge transfer, and technical review. Contribute to operational maturity efforts, including automation and process optimization. Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). 7+ years of progressively responsible experience in enterprise IT environments. Advanced experience in one or more of the following areas: Cloud platforms (e.g., Microsoft Azure, AWS) Microsoft 365 / identity platforms Infrastructure (compute, storage, virtualization) Networking and security technologies Enterprise applications and integrations Proven ability to troubleshoot complex, cross‑platform technical issues. Strong documentation, communication, and collaboration skills. Preferred Qualifications Relevant certifications (e.g., Microsoft, AWS, VMware, Security+, CISSP, or equivalent). Experience in regulated or government‑contract environments. Experience with automation, scripting, or infrastructure‑as‑code. Demonstrated experience leading technical initiatives or projects. Core Competencies Technical depth and problem‑solving Systems thinking and attention to detail Security‑first mindset Continuous improvement orientation Mentorship and teamwork Ability to balance strategic thinking with hands‑on execution Equal Opportunity Statement:Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.