Business Analyst

🏢 Summary: Remote Operations Manager, Government role overseeing government travel accounts, leading team performance, ensuring contract compliance, and acting as a subject-matter expert for government travel services. Responsible for reporting, scheduling oversight, call monitoring, and collaboration with leadership to maintain service quality and operational efficiency. Requires extensive corporate or government travel consulting experience and strong knowledge of GDS systems. 🗂️ Requirements: High School Diploma or GED, 5+ years corporate or government travel consulting experience, Strong knowledge of Worldspan, Strong knowledge of SABRE, Experience with government contracted travel accounts, Ability to manage performance tracking and reporting, Experience in call monitoring and operational oversight 📃 Skills: Worldspan, SABRE, GDS, Reporting, Reconciliation 🏢 Description: CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs.Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. CI Azumano is seeking an Operations Manager, Governmnt to support our growing team. This position is remote. The Operations Manager functions as the subject-matter expert for the specific government contracted accounts that are assigned to their respective team, and therefore must be fully knowledgeable of all requirements, provisions, and other service details that are stated in the contract for services. The Operations Manager is responsible to work closely with their Team Leads to create a cohesive team culture, while helping them to develop into strong professionals. Responsibilities include, but are not limited to: Work under the direction and guidance of the Director of Government Client Services to: (1) establish individual and team performance goals and (2) develop a viable plan for tracking and reporting team members' performance and goal achievement. Serve as a problem-solving resource and trainer for team members. Ensures that the Team Leads perform required agent call monitoring on a monthly basis. Serve as a Government Department technical subject matter expert (SME) when working with Client Development team on implementation of new client service programs. Work with Team Leads to ensure they have developed the weekly/monthly work schedule for the agents and to ensure that proper telephone coverage is maintained for the assigned accounts/contracts. Approve time sheets for Team Leads and ensure that agent time sheets are corrected and approved in a timely manner. Work closely with management to determine strengths and challenges of each team member for the purpose of their professional development and improving the overall team capability. Maintain an awareness of any need for supervisory intervention related to products, services, or performance that could impact on delivery of service to a customer. Provide ongoing written assessment of team members professional performance, including giving quarterly feedback and culminating into annual performance review input to the Director of Government Client Services. Provide required reports to clients on a monthly basis. To include but not limited to CBA reconciliation reporting, telephone reporting and refund/exchange reporting etc. Basic Qualifications: High School Diploma or GED 5 or more years of corporate or government travel consulting experience Excellent communication and presentation skills with technical and non-technical users across different levels of the organization Strong knowledge of Worldspan and SABRE Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Responds well to questions; Participates in meetings. Cost Consciousness - Contributes to profits and revenue. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Professionalism - Reacts well under pressure; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance Quantity - Meets productivity standards; Completes work in timely manner. Equal Opportunity Statement:Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.

🏢 Summary: Remote Operations Manager role supporting government travel accounts, acting as subject-matter expert on contracted services and leading team performance, reporting, and compliance. The position focuses on managing team leads, ensuring service quality, overseeing reporting and reconciliation, and maintaining contractual standards. Requires extensive corporate or government travel consulting experience and strong knowledge of GDS systems. 🗂️ Requirements: High School Diploma or GED, 5+ years corporate or government travel consulting experience, Strong knowledge of Worldspan, Strong knowledge of SABRE, Experience with government contracted travel accounts, Ability to manage performance tracking and reporting, Experience in call monitoring and service quality oversight, Ability to produce client reports (CBA reconciliation, telephone, refund/exchange) 📃 Skills: Worldspan, SABRE, GDS, Reporting, Reconciliation, CallMonitoring, PerformanceTracking 🏢 Description: CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs.Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. CI Azumano is seeking an Operations Manager, Governmnt to support our growing team. This position is remote. The Operations Manager functions as the subject-matter expert for the specific government contracted accounts that are assigned to their respective team, and therefore must be fully knowledgeable of all requirements, provisions, and other service details that are stated in the contract for services. The Operations Manager is responsible to work closely with their Team Leads to create a cohesive team culture, while helping them to develop into strong professionals. Responsibilities include, but are not limited to: Work under the direction and guidance of the Director of Government Client Services to: (1) establish individual and team performance goals and (2) develop a viable plan for tracking and reporting team members' performance and goal achievement. Serve as a problem-solving resource and trainer for team members. Ensures that the Team Leads perform required agent call monitoring on a monthly basis. Serve as a Government Department technical subject matter expert (SME) when working with Client Development team on implementation of new client service programs. Work with Team Leads to ensure they have developed the weekly/monthly work schedule for the agents and to ensure that proper telephone coverage is maintained for the assigned accounts/contracts. Approve time sheets for Team Leads and ensure that agent time sheets are corrected and approved in a timely manner. Work closely with management to determine strengths and challenges of each team member for the purpose of their professional development and improving the overall team capability. Maintain an awareness of any need for supervisory intervention related to products, services, or performance that could impact on delivery of service to a customer. Provide ongoing written assessment of team members professional performance, including giving quarterly feedback and culminating into annual performance review input to the Director of Government Client Services. Provide required reports to clients on a monthly basis. To include but not limited to CBA reconciliation reporting, telephone reporting and refund/exchange reporting etc. Basic Qualifications: High School Diploma or GED 5 or more years of corporate or government travel consulting experience Excellent communication and presentation skills with technical and non-technical users across different levels of the organization Strong knowledge of Worldspan and SABRE Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Responds well to questions; Participates in meetings. Cost Consciousness - Contributes to profits and revenue. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Professionalism - Reacts well under pressure; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance Quantity - Meets productivity standards; Completes work in timely manner. Equal Opportunity Statement:Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.

🏢 Summary: Remote Operations Manager, Government role overseeing government travel accounts, ensuring contract compliance, team performance, and service delivery excellence. The position leads team development, reporting, scheduling, and client program implementation while acting as a subject-matter expert. Requires extensive corporate or government travel consulting experience and strong GDS expertise. 🗂️ Requirements: High School Diploma or GED, 5+ years of corporate or government travel consulting experience, Strong knowledge of Worldspan, Strong knowledge of SABRE, Ability to manage government contracted travel accounts, Experience with performance tracking and reporting, Ability to conduct call monitoring and quality assurance, Experience preparing client reports (CBA reconciliation, telephone, refund/exchange) 📃 Skills: Worldspan, SABRE, GDS, CBA, Reporting, CallMonitoring, PerformanceTracking, TravelConsulting 🏢 Description: CI Azumano is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs.Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. CI Azumano is seeking an Operations Manager, Government to support our growing team. This position is remote. The Operations Manager functions as the subject-matter expert for the specific government contracted accounts that are assigned to their respective team, and therefore must be fully knowledgeable of all requirements, provisions, and other service details that are stated in the contract for services. The Operations Manager is responsible to work closely with their Team Leads to create a cohesive team culture, while helping them to develop into strong professionals. Responsibilities include, but are not limited to: Work under the direction and guidance of the Director of Government Client Services to: (1) establish individual and team performance goals and (2) develop a viable plan for tracking and reporting team members' performance and goal achievement. Serve as a problem-solving resource and trainer for team members. Ensures that the Team Leads perform required agent call monitoring on a monthly basis. Serve as a Government Department technical subject matter expert (SME) when working with Client Development team on implementation of new client service programs. Work with Team Leads to ensure they have developed the weekly/monthly work schedule for the agents and to ensure that proper telephone coverage is maintained for the assigned accounts/contracts. Approve time sheets for Team Leads and ensure that agent time sheets are corrected and approved in a timely manner. Work closely with management to determine strengths and challenges of each team member for the purpose of their professional development and improving the overall team capability. Maintain an awareness of any need for supervisory intervention related to products, services, or performance that could impact on delivery of service to a customer. Provide ongoing written assessment of team members professional performance, including giving quarterly feedback and culminating into annual performance review input to the Director of Government Client Services. Provide required reports to clients on a monthly basis. To include but not limited to CBA reconciliation reporting, telephone reporting and refund/exchange reporting etc. Basic Qualifications: High School Diploma or GED 5 or more years of corporate or government travel consulting experience Excellent communication and presentation skills with technical and non-technical users across different levels of the organization Strong knowledge of Worldspan and SABRE Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Responds well to questions; Participates in meetings. Cost Consciousness - Contributes to profits and revenue. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Professionalism - Reacts well under pressure; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance Quantity - Meets productivity standards; Completes work in timely manner. Equal Opportunity Statement:Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.

🏢 Summary: Remote IT Manager role responsible for designing, implementing, and securing enterprise technology solutions across cloud, infrastructure, Microsoft 365, and security environments. The position combines strategic architecture responsibilities with hands-on technical leadership, compliance support, and advanced troubleshooting. It focuses heavily on Microsoft 365 governance, cloud platforms, and regulatory compliance in complex enterprise environments. 🗂️ Requirements: Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience), 7+ years of experience in enterprise IT environments, Advanced experience in cloud platforms, Microsoft 365/identity, infrastructure, networking, security, or enterprise applications, Experience architecting and managing Microsoft 365 services, Experience with security and compliance frameworks (NIST, FedRAMP, CJIS, HIPAA, or similar), Ability to troubleshoot complex cross-platform technical issues, Experience leading technical deployments, migrations, and upgrades, Strong technical documentation and communication skills 📃 Skills: Azure, AWS, Microsoft365, ExchangeOnline, Teams, SharePointOnline, OneDrive, EntraID, AzureAD, MicrosoftDefender, NIST, FedRAMP, CJIS, HIPAA, Virtualization, Networking, Security, M365, Cloud, Automation, Scripting, Infrastructure 🏢 Description: CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs.Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. CI Azumano is seeking a IT Manager to join our growing team. This is a remote position. The IT Manager serves as a technical expert and trusted advisor responsible for the design, implementation, optimization, and support of complex technology solutions across the organization. This role bridges strategic IT objectives with hands‑on technical execution, ensuring systems are secure, scalable, and aligned with business needs. The Senior Technology Specialist provides advanced troubleshooting, mentors junior staff, contributes to architectural decisions, and partners with stakeholders to drive continuous improvement, operational excellence, and innovation. Roles and Responsibilities include but are not limited to: Technical Leadership & Execution Design, implement, and maintain enterprise technology solutions across on-premise infrastructure, cloud, applications, security, and/or collaboration platforms. Serve as a subject matter expert (SME) for assigned technologies, providing Tier 3/4 support and root‑cause analysis for complex issues. Lead technical deployments, upgrades, integrations, and migrations with minimal disruption to operations. Develop and enforce technical standards, configurations, and best practices. Architecture & Strategy Contribute to system architecture, technology roadmaps, and lifecycle planning. Evaluate emerging technologies and provide recommendations aligned with business and security requirements. Ensure solutions adhere to organizational, regulatory, and security standards (e.g., NIST, ISO, CUI, etc., as applicable). Architect, implement, and manage Microsoft 365 services, including: Exchange Online Teams (including governance, recording, retention, and eDiscovery considerations) SharePoint Online and OneDrive Entra ID / Azure AD (identity, access control, conditional access) Microsoft Defender security suite Design and enforce Microsoft 365 governance frameworks, including: Tenant security configuration baselines Data classification, retention, and lifecycle policies External sharing and guest access controls Lead M365 migrations, tenant consolidations, hybrid integrations, and major platform upgrades. Serve as Tier 2/3 escalation for complex Microsoft 365 incidents impacting security, availability, or compliance. Security & Compliance Implement security controls and configurations to protect systems and data. Participate in vulnerability remediation, incident response, and audit readiness activities. Support technical compliance execution for government and regulated frameworks, such as: NIST SP 800 53 / 800 171 FedRAMP (supporting cloud adjacent controls) CJIS, HIPAA, or state specific cybersecurity requirements (as applicable) Translate compliance requirements into technical controls, configurations, and operational processes. Lead effort for: System Security Plans (SSPs) POA&Ms Control implementation evidence Audit and assessment readiness Ensure M365 and related systems support CUI protection, data residency, logging, auditability, and access control mandates. Partner with security, legal, and compliance teams to address findings, risks, and remediation activities. Stakeholder Collaboration Partner with business units, vendors, and IT leadership to gather requirements and translate them into technical solutions. Serve as a technical liaison between engineering teams and management. Present technical concepts and recommendations to non‑technical audiences. Documentation & Knowledge Sharing Create and maintain technical documentation, diagrams, runbooks, and standard operating procedures (SOPs). Mentor junior engineers and specialists through coaching, knowledge transfer, and technical review. Contribute to operational maturity efforts, including automation and process optimization. Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). 7+ years of progressively responsible experience in enterprise IT environments. Advanced experience in one or more of the following areas: Cloud platforms (e.g., Microsoft Azure, AWS) Microsoft 365 / identity platforms Infrastructure (compute, storage, virtualization) Networking and security technologies Enterprise applications and integrations Proven ability to troubleshoot complex, cross‑platform technical issues. Strong documentation, communication, and collaboration skills. Preferred Qualifications Relevant certifications (e.g., Microsoft, AWS, VMware, Security+, CISSP, or equivalent). Experience in regulated or government‑contract environments. Experience with automation, scripting, or infrastructure‑as‑code. Demonstrated experience leading technical initiatives or projects. Core Competencies Technical depth and problem‑solving Systems thinking and attention to detail Security‑first mindset Continuous improvement orientation Mentorship and teamwork Ability to balance strategic thinking with hands‑on execution Equal Opportunity Statement:Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.

🏢 Summary: Remote GDS Script Writer role focused on developing, maintaining, and optimizing scripting solutions within GDS systems to improve travel consultant efficiency and reduce errors and costs. The position involves writing, testing, and deploying scripts, gathering business requirements, supporting travel technology systems, and enhancing automation processes. Candidates must have strong expertise in Worldspan and Travelport Plus and experience working with GDS environments. 🗂️ Requirements: Extensive knowledge of Worldspan, Extensive knowledge of Travelport Plus, Experience writing, testing, debugging, and deploying GDS scripts, Ability to gather and translate business requirements into functional documentation, Experience supporting GDS and travel technology systems, Knowledge of Microsoft Office suite, Ability to work independently and manage multiple projects, Travel industry knowledge, Ability to travel for projects or team meetings 📃 Skills: Worldspan, Travelport, GDS, Scripting, Programming, Zendesk, Microsoft, Automation, Mid-office, Documentation 🏢 Description: CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs.Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. CI Azumano is seeking a GDS Script Writer to support our growing team. This is a remote position. The GDS Script Writer's primary responsibility is to build, modify, simplify and maintain a travel consultant scripting package in the GDS that improves agent efficiency and reduces errors and cost. Roles and Responsibilities include but are not limited to: Write GDS scripts, test, debug, document and deploy new and modified code. Gather business requirements from key stakeholders related to the implementation or enhancement of any internal applications and processes and translate into a functional Statement of Work. Receive internal and external client inquiries primarily via email or Zendesk, regarding product functionality or problems; research with the requestor to fully diagnose the issue then develop creative solutions and respond within established timelines. Provide recommendations for optimization of existing automation features, operational processes, and capabilities where applicable to promote standardization and efficiency. Develop and maintain a full workflow process map of all scripting including future phases and those under consideration. Participate in code reviews for adherence to standards and specifications. Monitor processes for expected performance and respond to errors and emergency problems. Respond proactively, and in a timely manner, to service requests, project updates and agreed upon requests for information. Conduct and/or participate in meetings to provide an overview of the scripting systems and processes as needed including the preparation of documentation as required. Prepare and deliver regular progress reports to leadership that include: current workload, project status updates, current or potential barriers to success, along with recommended solutions. Provide first level support to various travel technology systems such as GDS password resets, general mid-office support questions, list updates, etc. Assume additional responsibilities as directed by management. Skills and expectations Extensive knowledge of Worldspan and Travelport Plus. Optional: Programming skills on platforms that would integrate with multiple GDS systems Be aware of, and comply with, all corporate policies. Knowledge of the entire Microsoft Office suite of products Strong organizational skills required to handle multiple projects and priorities simultaneously. Must be able to work independently and complete deliverables on time and with the highest level of quality. Self-starter who takes initiative to proactively identify opportunities. Positive attitude required Travel knowledge required Team player required Ability to travel for projects or team meetings. Equal Opportunity Statement:Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.

🏢 Summary: Remote Business Analyst role focused on analyzing and optimizing business processes within travel operations, supporting system implementations, and guiding data-driven decision-making. The position involves gathering requirements, documenting workflows, conducting business case and ROI analyses, and supporting testing and project delivery. This is a full-time opportunity open only to U.S. Citizens or permanent residents. 🗂️ Requirements: U.S. Citizen or permanent resident, Bachelor's Degree, 3–5 years of relevant experience, Experience in large-scale system implementations across full project lifecycle, Ability to gather and document business and system requirements, Experience creating workflow and activity diagrams, Experience supporting user acceptance testing and defect reporting, Strong analytical and business case development skills, Ability to work across cross-functional departments (Finance, IT, Operations, Quality), Ability to manage multiple projects and stakeholders simultaneously 📃 Skills: ROI, DAR, UAT, Workflow, Documentation, BusinessAnalysis, ProcessModeling, SystemImplementation, Testing, Reporting 🏢 Description: CI Azumano is seeking a Business Analyst to support a growing team. This position is remote and full-time. This role is ideal for an individual passionate about establishing disciplined business processes, documenting those processes, measuring performance, and guiding the organization through structured analysis to make optimal business decisions. The candidate will work closely with stakeholders to gather requirements, develop solutions, and ensure the quality and effectiveness of business processes that support travel operations. The position requires strong analytical, written and verbal communication, and consultative skills focused on business process optimization. Responsibilities include, but are not limited to: - Collect, review, analyze, and manage system and user requirements from executive leadership and translate them into documentation, presentations, or draft analyses - Analyze business processes for gaps and document them using Standard Operating Procedures or workflow diagrams - Leverage analytical techniques such as Return on Investment, Business Case Analysis, and Decision Analysis and Resolution (DAR) to support optimal business decisions - Create activity diagrams, flow diagrams, and related documentation - Research solutions to increase work efficiency - Operate in a complex environment with multiple projects and stakeholders - Perform solution assessment and validation, including support of user acceptance testing and defect and issue reporting - Ensure project deliverables meet defined business requirements - Establish understanding of client business challenges and translate them into opportunities - Maintain regular client communication and satisfaction - Contribute to project discovery, kickoff, proposals, and statements of work - Improve systems or processes by identifying and designing process modifications - Establish project critical paths, milestones, and delivery dates - Help establish project test strategies, methodologies, and test plans, and assist with test execution - Provide weekly status reports and monthly risk updates Basic Qualifications: - Bachelor's Degree and 3 to 5 years of relevant experience - Experience working cross-functionally across departments such as Finance, IT, Operations, and Quality - Proven ability to produce high-quality documentation and presentations with strong attention to detail - Excellent communication and presentation skills for technical and non-technical audiences - Ability to operate independently with minimal guidance - Experience in large-scale system implementations across all project phases from requirements through deployment - Strong business acumen to effectively communicate during daily operations and IT service delivery Benefits: - Competitive pay, benefits, and perks - Flexible work-life balance - Professional development opportunities - Performance and recognition programs - Comprehensive medical, dental, vision, life, and disability coverage - Voluntary benefits including critical illness, hospital, and accident coverage - Health savings accounts and flexible spending accounts - 401(k) retirement plan - Eligibility for benefits and paid leave programs for full-time employees working at least 30 hours per week

🏢 Summary: On-site GDS System Trainer role focused on delivering end-to-end process training within a travel management environment, with emphasis on GDS platforms and TMC operations. The position involves developing training materials, facilitating live and virtual sessions, and aligning programs with KPIs to improve team performance. Candidates will collaborate cross-functionally and support continuous improvement of training processes and systems. 🗂️ Requirements: High School Diploma or GED, 2-3 years of training and development experience in the travel industry, Experience training on GDS systems, Proficiency in Worldspan and Travelport+, Strong knowledge of TMC operations and team travel processes, Experience designing and delivering end-to-end process training, Understanding of training KPIs and performance metrics, Experience with LMS and e-learning platforms, Ability to facilitate in-person and virtual training sessions, Ability to work on-site and maintain a designated remote office with occasional travel 📃 Skills: GDS, Worldspan, Travelport+, Sabre, Galileo, Amadeus, LMS, e-learning, KPIs, TMC 🏢 Description: CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs.Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. CI Azumano is seeking a GDS System Trainer to support our growing team. This position is on-site at our Virginia Beach office. This role will involve developing and delivering end-to-end process training, collaborating with cross-functional teams, and ensuring high-quality training outcomes within the travel management industry. Responsibilities include, but are not limited to: Deliver comprehensive end-to-end process training for team members, focusing on GDS platforms and Travel Management Company (TMC) processes. Develop training materials, documentation, and presentations for GDS systems (Worldspan and Travelport+). Ensure that training is aligned with key performance indicators (KPIs) and other deliverables for effective learning and development. Work closely with cross-functional teams to enhance throughput and optimize training processes. Monitor, assess, and report on training effectiveness, adjusting as needed to meet team and company objectives. Facilitate training sessions, including live (in-person and virtual) training and e-learning modules, to improve team performance. Proactively identify training needs based on performance metrics and deliver solutions accordingly. Stay current with industry trends, GDS advancements, and travel management best practices to continuously improve training programs. Create dynamic and engaging training content and presentations. Monitoring and reporting on the training outcomes and performance of the learners and providing coaching and support as needed Collaborating with other trainers, managers, and stakeholders to ensure the quality and consistency of the training programs and services Serve as backup Consultant for other accounts/clients, as may be assigned. Must be amenable to remote work in a separate designated office at home with occasional travel to training sites. Qualifications High School Diploma or GED 2-3 years of experience in training and development within the travel industry Excellent communication and presentation skills with technical and non-technical users across different levels of the organization Previous experience in training, preferably in the travel industry or the GDS systems Proficient in using and teaching various GDS systems, such as Worldspan, Travelport+, Sabre, Galileo, or Amadeus Strong familiarity with team travel processes, specifically Travel Management Company (TMC) operations. In-depth understanding of training KPIs and deliverables. Proven ability to collaborate with cross-functional teams to deliver higher throughput and training effectiveness. Experience in designing and delivering end-to-end process training in a travel-related environment. Strong communication, presentation, and interpersonal skills. Ability to work independently and manage multiple training initiatives simultaneously. Previous experience in training, preferably in the travel industry or the GDS systems. Expertise in learning management systems (LMS) and e-learning platforms. Excellent communication, presentation, and facilitation skills Equal Opportunity Statement:Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.

🏢 Summary: On-site GDS System Trainer role focused on developing and delivering end-to-end training programs for travel management teams, with emphasis on GDS platforms and TMC processes. The position involves creating training materials, facilitating live and virtual sessions, monitoring KPIs, and collaborating cross-functionally to improve performance and training effectiveness. Requires strong expertise in GDS systems and experience within the travel industry. 🗂️ Requirements: High School Diploma or GED, 2–3 years of training and development experience in the travel industry, Experience delivering training on GDS systems, Proficiency in Worldspan and Travelport+, Knowledge of Sabre, Galileo, or Amadeus, Strong understanding of Travel Management Company (TMC) processes, Experience designing end-to-end process training, Understanding of training KPIs and performance metrics, Experience with LMS and e-learning platforms, Ability to work independently and manage multiple training initiatives, Amenable to remote work with occasional travel 📃 Skills: Worldspan, Travelport+, Sabre, Galileo, Amadeus, GDS, LMS, e-learning, TMC, KPIs 🏢 Description: CI Azumano is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs.Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. CI Azumano is seeking a GDS System Trainer to support our growing team. This position is on-site at our Virginia Beach office. This role will involve developing and delivering end-to-end process training, collaborating with cross-functional teams, and ensuring high-quality training outcomes within the travel management industry. Responsibilities include, but are not limited to: Deliver comprehensive end-to-end process training for team members, focusing on GDS platforms and Travel Management Company (TMC) processes. Develop training materials, documentation, and presentations for GDS systems (Worldspan and Travelport+). Ensure that training is aligned with key performance indicators (KPIs) and other deliverables for effective learning and development. Work closely with cross-functional teams to enhance throughput and optimize training processes. Monitor, assess, and report on training effectiveness, adjusting as needed to meet team and company objectives. Facilitate training sessions, including live (in-person and virtual) training and e-learning modules, to improve team performance. Proactively identify training needs based on performance metrics and deliver solutions accordingly. Stay current with industry trends, GDS advancements, and travel management best practices to continuously improve training programs. Create dynamic and engaging training content and presentations. Monitoring and reporting on the training outcomes and performance of the learners and providing coaching and support as needed Collaborating with other trainers, managers, and stakeholders to ensure the quality and consistency of the training programs and services Serve as backup Consultant for other accounts/clients, as may be assigned. Must be amenable to remote work in a separate designated office at home with occasional travel to training sites. Qualifications High School Diploma or GED 2-3 years of experience in training and development witthin the travel industry Excellent communication and presentation skills with technical and non-technical users across different levels of the organization Previous experience in training, preferably in the travel industry or the GDS systems Proficient in using and teaching various GDS systems, such as Worldspan, Travelport+, Sabre, Galileo, or Amadeus Strong familiarity with team travel processes, specifically Travel Management Company (TMC) operations. In-depth understanding of training KPIs and deliverables. Proven ability to collaborate with cross-functional teams to deliver higher throughput and training effectiveness. Experience in designing and delivering end-to-end process training in a travel-related environment. Strong communication, presentation, and interpersonal skills. Ability to work independently and manage multiple training initiatives simultaneously. Previous experience in training, preferably in the travel industry or the GDS systems. Expertise in learning management systems (LMS) and e-learning platforms. Excellent communication, presentation, and facilitation skills Equal Opportunity Statement:Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.

🏢 Summary: Artiva Software Developer role supporting operational and executive reporting within a federal financial environment, translating business requirements into data-driven solutions. The position focuses on developing and optimizing SQL-based reports using InterSystems Caché SQL and the Artiva debt collection platform. Candidates will collaborate with stakeholders and technical teams to ensure data accuracy, compliance, and reporting effectiveness in an Agile setting. 🗂️ Requirements: Bachelor’s Degree, 5+ years of experience in data analyst or similar analytical role, Required experience with Artiva debt collection platform, Strong hands-on experience with InterSystems Caché SQL, Experience producing operational, executive, and compliance/regulatory reports, Experience gathering and refining requirements with business users and executives, Experience translating business requirements for software developers and technical teams, US Citizenship, Ability to pass required government security clearances, Strong verbal and written communication skills, Ability to work independently in a fully remote environment 📃 Skills: SQL, InterSystems, Caché, Artiva, Agile, Reporting, Data, Analytics 🏢 Description: Seneca Technologies is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn. Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs.Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. Seneca Technologies is seeking a Artiva Software Developer to support operational reporting and stakeholder needs within a federal financial environment. The successful candidate will work closely with business users, executives, and technical teams to translate business requirements into effective data and reporting solutions. Responsibilities include, but are not limited to: Develop, maintain, and enhance operational, executive, and compliance-related reports to support decision-making and oversight. Write and optimize complex SQL queries using InterSystems Caché SQL to extract, analyze, and validate data. Work extensively with the Artiva software debt collections platform to support reporting, analytics, and operational insights. Engage with business users and executive stakeholders to gather, clarify, and document business and reporting requirements. Translate business requirements into clear functional specifications for software developers and technical teams. Provide ongoing stakeholder support by responding to data requests, explaining analytical results, and ensuring reporting accuracy and consistency. Participate in Agile development processes, including backlog refinement, sprint planning, and reviews. Contribute to the development process, including testing, validation, and collaboration on data-related enhancements. Ensure data quality, integrity, and adherence to organizational and federal standards. Basic Qualifications: Bachelors Degree Five or more years of experience in a data analyst or similar analytical role. Required experience with the Artiva debt collection platform Strong hands-on experience with SQL, specifically InterSystems Caché SQL. Demonstrated experience producing a wide range of reports, including operational, executive, and compliance or regulatory reporting. Proven ability to work directly with business users and executives to gather and refine requirements. Experience communicating business requirements to software developers and technical teams. US Citizen and able to pass security clearances as required for Government contracts. Strong verbal and written communication skills. Ability to work independently in a fully remote environment. Desired Skills: Familiarity with Agile development methodologies and working in Agile team environments. Equal Opportunity Statement:Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.

🏢 Summary: Remote Solutions Subject Matter Expert (SME) role supporting the U.S. Coast Guard’s deployment and governance of the MHS GENESIS electronic health record system. The position provides advanced solution expertise, peer-to-peer coordination with DoD and VA stakeholders, system change validation, escalation support, and policy development across multiple MHS GENESIS components. Ideal candidates have extensive experience in large-scale integrated health systems and federal healthcare programs. 🗂️ Requirements: Bachelor’s degree in Healthcare or related discipline or equivalent experience, Minimum 5 years of professional experience in healthcare improvement initiatives, Experience supporting large-scale Integrated Health Systems, Experience providing guidance to implement and sustain healthcare improvements, Strong analytical skills with ability to translate analysis into recommendations, Experience supporting a federal government health-related program (preferred) 📃 Skills: MHS_GENESIS, EHR, RevX, RevCycle, Dentrix, PowerChart, PharmNet, PathNet, DoD, VA, DHA, SaAB, CCB, CRB 🏢 Description: Seneca Global Services, LLC is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn. At Seneca, our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs.Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles at Seneca Holdings is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. Seneca Global Services, LLC is seeking a Solutions Subject Matter Expert (SME) - MHS GENESIS to work with our United States Coast Guard (USCG) client in a remote capacity. The objective of this work is to provide SME expertise in support of the USCG MHS GENESIS electronic healthcare record (EHR) system deployment effort. Responsibilities include, but are not limited to: Provide MHS GENESIS subject matter expertise support for one or more of the following MHS GENESIS solution suite components: RevX / RevCycle Dentrix PowerChart PharmNet PathNet Provide advanced Peer-to-Peer engagement with DoD Solution Owners and VA Solution Experts in support of review, endorsement, and/or validation of: DHA changes to the system on behalf of the Coast Guard. Coast Guard changes submitted to SaAB and Joint CCB on behalf of the Coast Guard. Provide the customer with final tier of escalation above local Super User, Sustainment Trainer, and Ticket Liaison support for governance-related issues prior to engagement and escalation to DHA. Support translation and development of the customer's specific policy instructions, manuals, and directives related to Coast Guard use of the MHS GENESIS system. Assist with research into assigned solution suite knowledge areas and development of briefs and solution recommendations for CRB and CCB presentations. Conduct recurring (weekly, monthly, etc.) meetings with SMEs and attend DHA meetings in assigned MHS GENESIS solution suite knowledge areas. Create tickets for issues within assigned solution suite knowledge areas and work with IT, SMEs, and end users to resolve. Basic Qualifications: Experience must show strong analytical skills, with the ability to translate analysis into recommendations. Must have five + years of related professional experience in: Providing guidance to implement and sustain healthcare improvements required. Offering expertise to support and improve efficiency and effectiveness in a large-scale Integrated Health System. Supporting a federal government health-related program (preferred). Bachelor's Degree in Healthcare or related discipline required or equivalent combination of education and experience. Desired Skills: Graduate degree preferred: MBA, MHA or other healthcare related discipline. Equal Opportunity Statement:Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.