June 26, 2026

Customer Communications Specialist

Mid • On-site

Grand Rapids, MI

Customer Communications Specialist – Join the BathWorks Team!

Schedule & Compensation

  • Tuesday-Saturday 10:00 - 6:30 PM
  • Starting at $20/hour

BathWorks of Michigan is growing fast and is looking for a Customer Communications Specialist to serve as the friendly, reliable voice for customers. In this role, you will guide homeowners from contract signing to installation, ensuring they feel supported, informed, and confident throughout the process.

What You'll Do

  • Speak with customers daily — answering questions, providing updates, and handling concerns with professionalism
  • Keep projects on track by coordinating schedules and timelines
  • Work closely with sales, operations, and installation teams to ensure smooth communication
  • Maintain accurate notes and project details to stay organized

What We're Looking For

  • Outgoing, people-first personality with excellent communication skills
  • Comfortable making and receiving phone calls throughout the day
  • Detail-oriented and organized — able to manage multiple customer projects at once
  • Team player who enjoys collaborating to deliver a great customer experience

What We Offer

  • Pay starting at $20/hour
  • Full-time, consistent schedule (Tuesday-Saturday 10:00 - 6:30 PM)
  • Health, dental, and vision insurance (BathWorks covers 65%)
  • Paid time off and holidays
  • Career growth opportunities in a rapidly expanding company

BathWorks of Michigan is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other status protected by applicable law.

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