New offer - be the first one to apply!
June 26, 2026
Customer Communications Specialist
Mid • On-site
Grand Rapids, MI
Customer Communications Specialist – Join the BathWorks Team!
Schedule & Compensation
- Tuesday-Saturday 10:00 - 6:30 PM
- Starting at $20/hour
BathWorks of Michigan is growing fast and is looking for a Customer Communications Specialist to serve as the friendly, reliable voice for customers. In this role, you will guide homeowners from contract signing to installation, ensuring they feel supported, informed, and confident throughout the process.
What You'll Do
- Speak with customers daily — answering questions, providing updates, and handling concerns with professionalism
- Keep projects on track by coordinating schedules and timelines
- Work closely with sales, operations, and installation teams to ensure smooth communication
- Maintain accurate notes and project details to stay organized
What We're Looking For
- Outgoing, people-first personality with excellent communication skills
- Comfortable making and receiving phone calls throughout the day
- Detail-oriented and organized — able to manage multiple customer projects at once
- Team player who enjoys collaborating to deliver a great customer experience
What We Offer
- Pay starting at $20/hour
- Full-time, consistent schedule (Tuesday-Saturday 10:00 - 6:30 PM)
- Health, dental, and vision insurance (BathWorks covers 65%)
- Paid time off and holidays
- Career growth opportunities in a rapidly expanding company
BathWorks of Michigan is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other status protected by applicable law.
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On-site
Orlando, FL
🏢 Summary: Part-time Sales Associate role focused on delivering a relationship-based sales experience, driving membership enrollments, and supporting member retention in a wellness studio environment. The position combines sales, lead management, customer service, and studio maintenance responsibilities. Weekend availability is required, with performance-based bonuses and growth opportunities. 🗂️ Requirements: High school diploma or GED, 1+ year experience in sales or customer service, Experience with relationship-based selling, Reliable transportation to studio location, Ability to lift up to 50 lbs, Ability to perform physical activities (standing, bending, squatting, walking), Comfort administering CPR/AED protocols, Availability to work weekends 📃 Skills: Sales, CRM, LeadManagement, CPR, AED, FirstAid 🏢 Description: ABOUT SWTHZ SweatHouz is the fastest-growing recovery franchise business globally. With over 60 open locations and more than 300 licenses sold, SWTHZ is committed to accelerating the world's adoption of contrast therapy through private suite experiences harnessing the power of infrared saunas and cold plunges. Join one of our locations as a Sales Associate and be part of our local and national expansion. JOB SUMMARY The Sales Associate delivers an outstanding sales and service experience to all guests and members. This role involves building strong relationships, effectively promoting studio memberships and retail products, and ensuring a welcoming and engaging environment. The Sales Associate plays a key role in guest conversions, member retention, and fostering a strong community aligned with the mission of SWTHZ. This job is a part-time position covering weekends. ESSENTIAL DUTIES & RESPONSIBILITIES Guest Experience & New Membership Enrollment - Executes the relationship-based sales model with each intro and relates how SWTHZ services will satisfy their needs and goals. - Tours potential members through the studio and describes the facilities, services, and amenities tied to individual needs and goals. - Communicates membership options clearly and concisely. - Enrolls guests using company sales techniques and protocol. - Onboards new members and assists with member retention activities to drive profitability. Prospecting & Lead Generation - Schedules appointments and follows up on leads and new business opportunities. - Communicates and promotes marketing campaigns and special offers. - Manages leads using company software and executes daily outreach to maximize conversion. Member Experience - Partners with the Studio Manager to ensure a member-centric experience. - Provides a friendly check-in process and addresses inquiries professionally. - Builds strong relationships with members and acts as a resource for questions and concerns. - Cleans and sanitizes suites between sessions and maintains overall studio cleanliness in accordance with standards. KEY SKILLS & ATTRIBUTES - Active listening and relationship building. - Product expertise and persuasive communication. - Integrity and dependability. - Enthusiasm and performance-driven mindset. - Adaptability and resilience. MINIMUM REQUIREMENTS - High school diploma or GED. - Current AED/First Aid/CPR certification (preferred). - 1+ years of experience in sales or customer service with a focus on relationship-based selling and value-building. - Reliable means of transportation to the studio. PHYSICAL REQUIREMENTS & WORK ENVIRONMENT - Ability to lift up to 50 lbs. - Ability to squat, bend, reach, stand for prolonged periods, and walk. - Exposure to cleaning chemicals and sanitizing agents. - Comfortable administering CPR/AED protocols. BENEFITS - Bonus eligibility. - Flexible work schedule. - Free drop-in sessions. - Career growth opportunities. - Comprehensive benefits plan (Medical, Dental, Vision, 401(k), etc.) for full-time employees. - Supportive team environment. Pay Transparency: $18/hr + bonus opportunities. Momentic Studios Inc. is an equal opportunity employer. This job description outlines general requirements and may be adjusted as necessary to support organizational needs.