Security Operations Manager

🏢 Summary: Front Desk Concierge responsible for managing daily lobby operations, ensuring safety, security, and high-quality customer service within an office building. The role oversees facility opening and closing procedures, incident reporting, safety audits, and guest assistance. Requires security certification and consistent use of reporting software to maintain operational standards. 🗂️ Requirements: High School Diploma, Minimum 2 years of customer service experience, Valid driver's license without major violations, VA Unarmed Security Officer/Courier (DCJS) certification or ability to obtain within 60 days, Ability to work after hours and weekends, Ability to work through lunches as required, Experience with incident reporting and safety procedures, Proficiency in using software applications for reporting and tracking 📃 Skills: AccessControl, IncidentReporting, SafetyAuditing, Patrolling, Reporting, CustomerService, Security, Software 🏢 Description: The Concierge is responsible for the daily management of the front desk at its located office building lobby. This position delivers company, client, and customer expectations by ensuring the facility is operating in accordance with company policy and client expectations. Key Responsibilities - Provide elevator assistance and door assistance to all guests. - Provide customer service and assistance to clients, customers, and visitors. - Complete daily activity reports, access control reports, and incident reports. - Observe and report all safety concerns. - Patrol the common areas. - Oversee all day-to-day activities associated with opening, managing, and closing the facility. - Ensure the facility's safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the Safety Manual. - Resolve customer concerns escalated by front-line associates. - Complete Incident Forms and conduct incident investigations as directed by management. - Consistently and effectively use software applications necessary to record and track work. - Perform other duties as assigned. Skills, Knowledge and Expertise - High School Diploma - Minimum of 2 years' experience in a customer-service related job - Valid driver's license without major violations - Flexibility to work after hours and weekends, as needed - Flexibility to work through lunches (paid) on a consistent basis unless advance arrangements are made in accordance with division/department policies - Must be a certified security professional (VA Unarmed Security Officer/Courier, DCJS) by the state of Virginia or obtain certification within 60 days of start/transfer date - Strong problem-solving, time management, and communication skills - Exceptional oral and written communication, active listening, and organizational skills - Ability to multitask and prioritize tasks with strong attention to detail in a fast-paced environment - Ability to work independently with minimal supervision Benefits Compensation: - Competitive salary with eligibility for bonus opportunities - DC Compensation Range: $18.50—$19 USD Health and Wellness Benefits: - Medical, Dental, Vision, Life Insurance, Accident, Hospital coverage - Wellness Program - Free access to onsite fitness center at most locations - Discounted gym membership - Short Term and Long Term Disability plans at no cost - Paid Time Off: Vacation, Sick, Personal Days, Volunteer Time, Company Holidays Retirement Planning: - 401k Match Career Development: - Opportunities for advancement - Tuition Reimbursement and Professional Development funds

🏢 Summary: Residential Property Manager responsible for leading a luxury lease-up community, driving leasing, occupancy, and financial performance goals. The role oversees onsite operations, marketing execution, financial reporting, compliance, and maintenance while managing and developing a high-performing team. This position focuses on delivering exceptional resident experience and ensuring full operational and legal compliance. 🗂️ Requirements: High school diploma or equivalent, 4+ years property management experience, 2+ years lease-up management in Class A or luxury high-rise, 2+ years supervisory experience, Experience with budgets and financial statements, Knowledge of Fair Housing and applicable laws, Proficiency in property management software, Proficiency in Microsoft Office, Experience with digital marketing tools 📃 Skills: Yardi, RealPage, Microsoft, Excel, Word, PowerPoint, DigitalMarketing, Budgeting, FinancialReporting, MarketAnalysis 🏢 Description: Job Overview The Residential Property Manager will lead the onsite team and oversee all activities to achieve budgeted leasing, occupancy, and financial goals at a community in the heart of Rockville, MD. This metro-accessible property is part of a growing portfolio, offering the opportunity to make a meaningful impact on both your team and the company as a whole. The Property Manager will be responsible for training and developing staff while ensuring best-in-class customer service and alignment with brand standards and culture. Key Responsibilities - Lead, motivate, and train the onsite team to deliver first-class service and achieve corporate goals, core values, and departmental responsibilities. - Oversee and manage the onsite lease-up process, ensuring prospects receive an exceptional experience from first contact through move-in. - Partner with the Marketing team to develop and execute marketing strategies, campaigns, and events tailored to a new luxury lease-up community, ensuring adherence to brand standards. - Oversee daily leasing activity, pricing strategies, concession management, and market analysis. - Address and resolve resident concerns in a professional, solutions-oriented manner. - Assist in preparing the annual business plan and oversee daily operations to achieve budgeted leasing, occupancy, and financial goals. - Support monthly financial reporting by completing variance reports, market analysis, accruals, and performance summaries. - Oversee maintenance operations to ensure curb appeal reflects luxury standards and routine maintenance is completed on schedule. - Partner with construction and development teams to ensure a smooth transition from construction to operations, including unit inspections and punch lists. - Manage vendor relationships to support lease-up marketing and wayfinding needs. - Ensure compliance with company policies and all state, local, and federal laws, including Fair Housing, ADA, FCRA, and employment law. - Perform other duties as assigned. Qualifications - High school diploma or equivalent required; college degree preferred. - 4+ years of progressive experience in property management, including at least 2 years managing a lease-up at a Class A or luxury residential high-rise. - 2+ years of supervisory experience with the ability to lead and develop a team. - Strong financial acumen, including experience with budgets, financial statements, and variance reporting. - Expertise in federal fair housing and applicable state/local laws. - Proficiency in property management software (Yardi, RealPage, or similar), Microsoft Office, and digital marketing tools. - Demonstrated experience in conflict resolution, customer service, and relationship management. - Strong organizational, multitasking, and communication skills. Benefits - Competitive salary with bonus potential. - Generous benefits package including medical, dental, vision, 401K match, and life insurance. - Career development opportunities and annual professional development funds. - Employee perks including housing discount, commuter benefits, free parking and EV charging, parental leave program, and a collaborative work environment. Compensation Range $85,000—$95,000 USD

🏢 Summary: The Senior Analyst, Hospitality Asset Management supports strategic oversight and financial performance of a hospitality portfolio by analyzing asset results, underwriting investments, and partnering with operators to drive long-term value. The role focuses on financial modeling, performance reporting, capital planning, and due diligence across acquisitions, dispositions, and asset enhancement initiatives. It involves close collaboration with leadership and stakeholders to deliver data-driven recommendations and portfolio insights. 🗂️ Requirements: Bachelor's degree in Finance, Real Estate, Hospitality Management, Accounting or related field, 3+ years of experience in hospitality asset management, hotel investment analysis, commercial real estate, investment banking, consulting or similar analytical role, Advanced proficiency in Microsoft Excel, Experience with hospitality financial statements and hotel operating metrics, Experience using STR reports and industry benchmarks, Ability to build complex financial models and perform valuation analysis, Ability to manage multiple projects and meet deadlines, Detail-oriented and strong analytical skills 📃 Skills: Excel, DCF, Yardi, Argus, STR, FinancialModeling, Valuation, Budgeting, Forecasting, Underwriting 🏢 Description: Job Overview The Senior Analyst, Hospitality Asset Management supports the strategic oversight and financial performance of the hospitality portfolio. This role partners closely with Asset Management leadership and third-party hotel operators to analyze asset performance, support investment decisions, and provide actionable recommendations that maximize long-term value. Asset Performance Analysis • Analyze monthly operating results and key hospitality performance metrics, including RevPAR, GOPPAR, occupancy, ADR, and flow-through. • Prepare recurring asset and portfolio performance reports for senior leadership and ownership groups. • Monitor third-party operator performance and identify opportunities to improve revenue, profitability, and operational efficiency. • Conduct market and competitive set analyses utilizing STR reports and industry benchmarks. Financial Analysis & Underwriting • Build and maintain complex financial models for acquisitions, dispositions, development opportunities, and asset repositioning initiatives. • Support underwriting efforts through discounted cash flow (DCF), sensitivity, and scenario analyses. • Assist with annual budgeting, forecasting, and variance analysis processes. • Prepare investment memoranda, presentations, and supporting materials for internal review and investment committee discussions. Capital Planning & Asset Management Support • Track capital expenditure projects and monitor project budgets and timelines. • Support property improvement plans (PIPs), renovations, and asset enhancement initiatives through financial analysis and reporting. • Coordinate with operators, consultants, and internal stakeholders to gather information and evaluate investment opportunities. Reporting & Stakeholder Communication • Prepare presentations, reports, and financial analyses for ownership, joint venture partners, and senior leadership. • Maintain portfolio reporting dashboards and performance tracking tools. • Assist with due diligence activities related to acquisitions, refinancing, and asset dispositions. Qualifications • Bachelor's degree in Finance, Real Estate, Hospitality Management, Accounting, or a related field. • 3+ years of experience in hospitality asset management, hotel investment analysis, commercial real estate, investment banking, consulting, or a related analytical role. • Advanced proficiency in Microsoft Excel, including financial modeling and valuation analysis. • Experience with hospitality financial statements, STR reports, and hotel operating metrics. • Familiarity with Yardi Voyager and Argus Enterprise preferred. • Strong analytical, organizational, and communication skills. • Ability to manage multiple projects and deadlines in a fast-paced environment. • Detail-oriented with a proactive approach to problem-solving. Benefits Compensation: • Competitive Salary with Bonus Potential • Generous Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance Career Development • Opportunities for Advancement within the expanding portfolio • Annual Professional Development Funds to support career growth Employee Perks: • Housing Discount • Commuter Benefits • Free Parking and EV charging • Parental Leave Program • Collaborative and friendly work environment

🏢 Summary: Senior leadership role overseeing and scaling the Operations function for a legal technology platform, managing Operations Managers and driving SLA, quality, compliance, and process improvements. The position focuses on building operational frameworks, metrics, automation standards, and cross-functional collaboration in a high-growth service-delivery environment. Full-time in-person role in Southfield with benefits, bonus eligibility, and leadership responsibility across operational strategy and execution. 🗂️ Requirements: 7+ years of operations experience, 2+ years managing managers, Experience owning and improving function-level KPIs at scale, Strong analytical and structured-thinking skills, Executive-level communication skills, Experience in high-growth, service-delivery, or regulated industries, Bachelor’s degree in Business, Operations, or related field, Availability during normal business hours with flexibility for escalations, Ability to work full-time in-person in Southfield office 📃 Skills: Operations, KPIs, SLA, QA, Compliance, Automation, Reporting, Analytics, Lean, SixSigma 🏢 Description: ABOUT PROOF Launched in 2018, Proof is a national platform for service of process supporting thousands of law firms across the United States. We connect law firms with process servers and enable electronic court filing through a modern, technology-driven platform — automating document ingestion, compliance, real-time job matching, and integrations with leading legal software. Today, Proof delivers over 60,000 documents per month through a network of ~2,000 contracted process servers. ROLE OVERVIEW The Senior Operations Manager runs the Operations function, not a team within it. You manage 3–5 Operations Managers and own the operating model itself: how Operations is structured, what it measures, how it makes decisions, and how it scales. Your job is to make your Managers successful — not to do their jobs. Operations runs predictably through growth, change, and pressure because the system you've built holds it together. COMPETENCY FRAMEWORK Execution & Quality • Function-Level Outcomes: Own SLA, quality, productivity, cost, and retention across all teams. When the function misses, you own the diagnosis and the fix. • Service Model Design: Design the service model (tiering, response standards, escalation) and deliver against it at scale. Serve as operations executive sponsor for enterprise clients; participate in QBRs. • Problem Prioritization: Identify and prioritize the highest-leverage operational problems; kill work that doesn't move the needle. Diagnose systemic issues — capacity, structure, incentives, tooling — and drive multi-quarter solutions. • Anticipation & Prevention: Anticipate second- and third-order effects of change. Drive initiatives that prevent next year's problems, not just fix this quarter's. • Capacity Building: Build capacity without proportional investment. Make deliberate choices about what to build internally vs. source from Product or vendors. • QA Framework Ownership: Own the QA framework across teams: escape rate, audit posture, defect rate, billing accuracy. Set and enforce the standard for what 'good' looks like. • Organizational Resilience: Build an operations function that absorbs growth, M&A, regulatory change, and strategic pivots without breaking SLAs. Model composure under sustained pressure. Technical Expertise • Metrics Framework: Own the Operations metrics framework: what we measure, what 'good' looks like, and what triggers action. Build executive reporting where numbers are right, narrative is honest, and recommendations are specific. • Tool Standards: Set tool fluency standards across teams. Partner with Product on the tool roadmap. Don't tolerate manual workarounds that should be automated. • Compliance Interpretation: Own the compliance interpretation framework; partner with Legal Operations on a defensible standard. Ensure operational adherence to legal, regulatory, and contractual requirements across service of process and court filing. • Server Partnership Model: Own the server partnership model: selection, development, escalation, and retirement. Own the pricing and assignment model at the function level. The function's reputation in the server network is a strategic asset. Communication & Collaboration • Manager Development: Manage 3–5 Operations Managers. Own leadership development, succession planning, manager training, and performance calibration. Make the call on hiring, promotions, PIPs, and terminations. The strength of the Manager bench is the primary measure of this role. • Management Standards: Set the management standard — 1:1s, performance conversations, coaching, team rhythms — and audit adherence. Create an environment where Managers make decisions, take risks, and learn from mistakes without thrashing. • Communications Operating Model: Set the communication operating model across Operations: cadences, escalation paths, written standards, executive reporting. Own the narrative on operational performance — what's working, what isn't, and what you're doing about it. • Cross-Functional Leadership: Own the cross-functional operating model for how Ops works with CS, Sales, Product, Marketplace, and Legal. Bring problems with proposed solutions. Be credible in front of senior leadership, enterprise clients, and the operations floor. • Culture & Visibility: Build a culture where people raise issues without fear. Be available to skip-level reports without undermining Managers. Be visible enough that Specialists know who you are and what you stand for. WHAT SUCCESS LOOKS LIKE (FIRST 12 MONTHS) • Operations meets or exceeds SLA, quality, and cost targets across all teams, with measurable improvement on at least two • A documented operating rhythm, metrics framework, and escalation model are in place and followed without your active enforcement • At least one Operations Manager is developed to credibly backfill your role on an interim basis • Executive leadership describes Operations as a strategic partner — not a function to be managed • You've identified the next 2–3 structural changes required for the next year of growth and built the plan to get there QUALIFICATIONS • 7+ years of operations experience, including 2+ years managing managers; high-growth, service-delivery, or regulated-industry experience strongly preferred • Demonstrated track record owning function-level KPIs at scale and materially improving them • Proven people leadership experience • Strong analytical and structured-thinking skills • Excellent executive communication skills • Experience in legal services, service of process, regulated operations, or complex service-delivery environments strongly preferred • Bachelor’s degree in Business, Operations, or related field • Advanced degree or Lean/Six Sigma certification is a plus ROLE DETAILS • Full-time, in-person, Southfield office • Must be available during normal business hours, with flexibility for escalations and coverage needs outside of them • Two work-from-home days per month • Health benefits including vision and dental • Flexible time off • Salary range: $120,000–$140,000 depending on experience • Eligible to participate in company bonus plan E-Verify This company participates in E-Verify, for more information view the Participation and Right to Work Posters.