Assistant Manager (West Central)

🏢 Summary: Residential Property Manager responsible for leading a luxury lease-up community, driving leasing, occupancy, and financial performance goals. The role oversees onsite operations, marketing execution, financial reporting, compliance, and maintenance while managing and developing a high-performing team. This position focuses on delivering exceptional resident experience and ensuring full operational and legal compliance. 🗂️ Requirements: High school diploma or equivalent, 4+ years property management experience, 2+ years lease-up management in Class A or luxury high-rise, 2+ years supervisory experience, Experience with budgets and financial statements, Knowledge of Fair Housing and applicable laws, Proficiency in property management software, Proficiency in Microsoft Office, Experience with digital marketing tools 📃 Skills: Yardi, RealPage, Microsoft, Excel, Word, PowerPoint, DigitalMarketing, Budgeting, FinancialReporting, MarketAnalysis 🏢 Description: Job Overview The Residential Property Manager will lead the onsite team and oversee all activities to achieve budgeted leasing, occupancy, and financial goals at a community in the heart of Rockville, MD. This metro-accessible property is part of a growing portfolio, offering the opportunity to make a meaningful impact on both your team and the company as a whole. The Property Manager will be responsible for training and developing staff while ensuring best-in-class customer service and alignment with brand standards and culture. Key Responsibilities - Lead, motivate, and train the onsite team to deliver first-class service and achieve corporate goals, core values, and departmental responsibilities. - Oversee and manage the onsite lease-up process, ensuring prospects receive an exceptional experience from first contact through move-in. - Partner with the Marketing team to develop and execute marketing strategies, campaigns, and events tailored to a new luxury lease-up community, ensuring adherence to brand standards. - Oversee daily leasing activity, pricing strategies, concession management, and market analysis. - Address and resolve resident concerns in a professional, solutions-oriented manner. - Assist in preparing the annual business plan and oversee daily operations to achieve budgeted leasing, occupancy, and financial goals. - Support monthly financial reporting by completing variance reports, market analysis, accruals, and performance summaries. - Oversee maintenance operations to ensure curb appeal reflects luxury standards and routine maintenance is completed on schedule. - Partner with construction and development teams to ensure a smooth transition from construction to operations, including unit inspections and punch lists. - Manage vendor relationships to support lease-up marketing and wayfinding needs. - Ensure compliance with company policies and all state, local, and federal laws, including Fair Housing, ADA, FCRA, and employment law. - Perform other duties as assigned. Qualifications - High school diploma or equivalent required; college degree preferred. - 4+ years of progressive experience in property management, including at least 2 years managing a lease-up at a Class A or luxury residential high-rise. - 2+ years of supervisory experience with the ability to lead and develop a team. - Strong financial acumen, including experience with budgets, financial statements, and variance reporting. - Expertise in federal fair housing and applicable state/local laws. - Proficiency in property management software (Yardi, RealPage, or similar), Microsoft Office, and digital marketing tools. - Demonstrated experience in conflict resolution, customer service, and relationship management. - Strong organizational, multitasking, and communication skills. Benefits - Competitive salary with bonus potential. - Generous benefits package including medical, dental, vision, 401K match, and life insurance. - Career development opportunities and annual professional development funds. - Employee perks including housing discount, commuter benefits, free parking and EV charging, parental leave program, and a collaborative work environment. Compensation Range $85,000—$95,000 USD

🏢 Summary: The Senior Community Manager is responsible for overseeing the full operational, financial, and regulatory performance of an affordable housing property, ensuring compliance with HUD and safety standards. The role includes managing leasing, rent collection, staff supervision, budgeting, inspections, and vendor coordination. This position requires strong property management experience, regulatory knowledge, and proficiency in property management and office software. 🗂️ Requirements: High School diploma or GED, Minimum 2 years of continuous property management experience (preferably in affordable housing) or 4 years of General Manager experience, Valid Real Estate license, Reliable insured vehicle meeting driving requirements, Knowledge of HUD, ADA, DFEH and other regulatory guidelines, Proficiency in Microsoft Office and YARDI, Ability to manage budgeting, variance reporting, and financial tasks, Ability to supervise staff and manage team performance, Ability to perform physical tasks including lifting up to 25 lbs 📃 Skills: YARDI, Microsoft, HUD, ADA, DFEH, OSHA, IIPP, Budgeting, Leasing, Accounting 🏢 Description: Property Name: Kiku Crossing Senior Community Manager The Senior Community Manager is directly responsible for operating the site(s) in accordance with administrative guidelines and Policies and Procedures to ensure effective fiscal, physical and social soundness. Takes initiative to seek solutions to problems unique to the site(s). In this role you will develop and ensure adherence to operating procedures and Traffic Light Reports while recommending appropriate policies that support strategic direction and plans. Responsibilities: Oversee rent collection, leasing, certifications, inspections, and HUD compliance. Supervise on-site staff and manage tenant relations, evictions, and budgeting tasks. Maintain secure records, process invoices, and ensure accurate documentation. Conduct property inspections, coordinate repairs, and manage vendor relations. Lead marketing efforts, including surveys, outreach, and resident engagement. Respond to emergencies and ensure compliance with safety and reporting standards. Implement OSHA and IIPP safety programs; ensure staff adherence to guidelines. Manage staff schedules, training, performance feedback, and team meetings. Qualifications Knowledge, Skills, and Abilities: Skilled in budgeting, variance reporting, problem-solving, and supervising diverse teams. Knowledgeable in HUD, ADA, DFEH, and other regulatory guidelines; ARM/COS certifications preferred. Strong verbal and written communication; maintains professionalism and sound judgment in all interactions. Proficient in Microsoft Office and YARDI; able to work independently and manage multiple priorities. Must have a valid Real Estate license, reliable insured vehicle, and meet driving requirements. Physically able to perform office tasks and occasional lifting (up to 25 lbs). Education and Experience: High School diploma or GED. Two continuous years or more of property management experience, preferably in affordable housing, or four years of unrelated General Manager experience. Pay Range $30.12 - $33.88 Hourly - Pay based on applicable experience and qualifications. Company-provided housing available on-site. Benefits and Compensation: Health Insurance. Dental, Vision, Life & Disability Insurance. 403(b) Retirement Investment. Employee Education Reimbursement Program. Paid Parental Leave. FSA for Childcare, Medical, and Commuter Benefits. EAP Program. Pet Insurance. Paid Time Off. Company Holidays. Wellness Days. EQUAL OPPORTUNITY EMPLOYER Provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to legally protected characteristics. Committed to providing an inclusive and accessible hiring process and reasonable accommodation in accordance with the law.

🏢 Summary: Opportunity for a concierge to deliver high-level customer service in a residential community, acting as the primary point of contact for residents and visitors. The role focuses on front desk operations, access control, amenity coordination, and maintaining a welcoming, professional environment. Ideal for candidates with strong service experience and proficiency in Microsoft Office. 🗂️ Requirements: High School Diploma or GED, Strong customer service background, Minimum 1 year concierge or high-end customer service experience, Ability to work weekends, Ability to work holidays, Proficiency in Microsoft Office (Outlook, Word, Excel), Exceptional oral and written communication skills, Ability to multitask and prioritize tasks, Ability to work independently with minimal supervision 📃 Skills: Outlook, Word, Excel, MicrosoftOffice 🏢 Description: Job Overview Join our team as a concierge and become the epitome of hospitality excellence for our residents. As a trusted ambassador of our community, your primary focus will be delivering exceptional customer service and ensuring every resident's needs are met with care and professionalism. From warmly greeting guests to providing personalized assistance, you'll be the friendly, reliable presence our residents depend on. Key Responsibilities - Provide Class "A" customer service – building a good rapport with tenants and going above and beyond whenever possible - Meet and greet all visitors such as tenants, guests and prospects - Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) - Respond to tenant questions and complaints in a timely manner - Ensure that only authorized individuals enter the building - Manage incoming phone calls and direct them to the appropriate destination - Coordinate reservation for amenity space, loading elevators and loading dock - Complete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever needed - Work scheduled shifts - Perform other duties as needed Qualifications - High School Diploma or equivalent (GED) - Strong customer service background - 1 year of concierge or high-end customer service experience is preferred - Must be able to work weekends - Ability to work holidays required; flexibility to pick up additional shifts as needed - Proficient in Microsoft Office, particularly Outlook, Word and Excel - Outgoing personality with ability to relate to diverse group of people - Self-motivated and high energy - Strong problem-solving skills - Strong sense of urgency - Highly credible and trustworthy, operating with a high degree of integrity - Ability to hold oneself and others accountable and strive for excellence - Positive, can-do attitude with focus on growth and innovation - Customer-focused and results-oriented - Desire to continuously learn and develop - Exceptional oral and written communication skills - Ability to work well in a team and establish good working relationships - Ability to multitask and prioritize tasks with strong attention to detail - Self-directed and able to work independently with minimal supervision Benefits Compensation: - Competitive salary with bonus potential - Generous benefit package: Medical, Dental, Vision, 401K match, Life Insurance Career Development: - Opportunities for advancement within an expanding portfolio - Annual professional development funds Employee Perks (to name a few): - Housing discount - Commuter benefits - Free parking and EV charging - Parental leave program - Friendly work environment that values collaboration *Note: Benefits vary depending on the function of your role.

🏢 Summary: Customer-focused concierge role responsible for delivering high-level hospitality and front desk services to residential tenants and guests. The position involves managing building access, coordinating amenities, handling inquiries, and ensuring a professional and welcoming environment. Ideal for candidates with strong customer service experience and proficiency in Microsoft Office. 🗂️ Requirements: High School Diploma or GED, Strong customer service background, Minimum 1 year concierge or high-end customer service experience, Ability to work weekends and holidays, Flexibility to pick up additional shifts, Proficiency in Microsoft Office (Outlook, Word, Excel), Ability to manage building access and authorized entry, Strong problem-solving skills, Exceptional oral and written communication skills, Ability to multitask and work independently 📃 Skills: Microsoft, Outlook, Word, Excel 🏢 Description: Job Overview Join our team as a concierge and become the epitome of hospitality excellence for our residents. As a trusted ambassador of our community, your primary focus will be delivering exceptional customer service and ensuring every resident's needs are met with care and professionalism. From warmly greeting guests to providing personalized assistance, you'll be the friendly, reliable presence our residents depend on. If you have a passion for creating memorable experiences and enjoy making people's lives easier, this role is a perfect fit. Key Responsibilities Provide Class "A" customer service – Building a good rapport with tenants and going above and beyond whenever possible Meet and greet all visitors such as tenants, guests and prospects Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Respond to tenant questions and complaints in a timely manner Ensure that only authorized individuals enter the building Manage incoming phone calls and direct them to the appropriate destination Coordinate reservation for amenity space, loading elevators and loading dock Complete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever needed Work scheduled shifts Perform other duties as needed Qualifications High School Diploma or equivalent (GED) Strong customer service background 1 year of concierge or high-end customer service experience is preferred Must be able to work weekends Ability to work holidays required. Flexibility to pick up additional shifts, as needed Proficient in Microsoft Office, particularly Outlook, Word and Excel Outgoing personality with ability to relate to diverse group of people Self-motivated and high energy Strong problem-solving skills Strong sense of urgency Must be highly credible and trustworthy, and operate with high degree of integrity Must hold oneself and others accountable and strive for a high level of excellence Must have a positive, can-do attitude and be able to fuel growth and innovation Must be customer-focused and results-oriented Must want to continuously learn and develop Exceptional oral and written communication skills Ability to work well in a team establishing good working relationships with others Ability to multitask and prioritize tasks with a strong attention to detail Self-directed and able to work independently, with minimal supervision Benefits Compensation: - Competitive Salary with Bonus Potential - Generous Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance Career Development - Opportunities for Advancement within our expanding portfolio - Annual Professional Development Funds to fuel your growth Employee Perks (to name a few): - Housing Discount - Commuter Benefits - Free Parking and EV charging - Parental Leave Program - Enjoy a Friendly Work Environment that values collaboration *Note benefits vary depending on the function of your role

🏢 Summary: Senior Product Manager role owning the Resident Intake & Retention product domain end-to-end, from vision and strategy to roadmap execution and performance. Responsible for driving measurable outcomes across acquisition, conversion, retention, and revenue in a B2B SaaS environment. Partners cross-functionally to deliver data-driven, commercially impactful product results. 🗂️ Requirements: 5+ years product management experience in B2B SaaS, End-to-end product lifecycle ownership, Experience managing products against KPIs (revenue, adoption, retention), Experience with pricing and business cases, Customer discovery and market analysis experience, Data-informed decision-making experience, Ability to collaborate with Engineering, Design, and Quality, Experience influencing cross-functional stakeholders 📃 Skills: SaaS, B2B, KPIs, Pricing, Analytics, Experimentation, Roadmapping, Strategy, Lifecycle, Research 🏢 Description: About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.The Role As Senior Product Manager of Resident Intake & Retention, you are responsible for end-to-end product management across the full lifecycle of a core product vertical - from vision and strategy through roadmap execution, launch, and ongoing performance. You will define product vision and strategy, shape the roadmap, and drive measurable outcomes across acquisition, conversion, engagement, retention, and revenue performance. You will combine deep customer and market insight with strong commercial judgment to ensure the product delivers both customer value and business impact. This is a high-ownership senior IC role with responsibility for product performance against defined KPIs, leadership of product direction within your domain, and accountability for delivery outcomes through close partnership with Product Owners, Engineering, Quality and Design. Role Specifics Work Location: Remote (US) with a strong preference for candidates able to work a hybrid-schedule out of our Denver, CO office Travel: 10% (The percentage of travel is an estimate and could vary based on business needs.) Reporting Structure: This role reports to the SVP, Product. Application Deadline: This role will accept applications on a rolling basis until filled. What You Will Own Own the product vision, strategy, and roadmap for the Resident Intake & Retention domain across the full product lifecycle Drive roadmap prioritization and trade-offs to deliver measurable impact across acquisition, conversion, retention, and revenue Own product performance against key KPIs, including revenue, adoption, usage, and customer retention Develop and evolve pricing, packaging, and value propositions to optimize business outcomes Build deep customer and market insight through ongoing research, customer engagement, and win/loss analysis Lead data-informed, hypothesis-driven product development, using experimentation and metrics to guide decisions Partner with Product Owners, Engineering, Quality, and Design to ensure clear direction, strong execution, and high-quality delivery Collaborate cross-functionally with Sales, Marketing, and Customer Success to align priorities, support positioning, and deliver customer and business value Required Qualifications 5+ years of product management experience in B2B SaaS environments Proven experience owning a product or product area across the full lifecycle Strong commercial acumen, including experience with pricing, business cases, and financial outcomes Demonstrated ability to manage products against KPIs (revenue, adoption, retention, etc.) Strong business judgment - ability to simplify complexity and focus on what matters most Deep experience in customer discovery, market analysis, and data-informed decision-making Excellent communication skills, able to engage both technical and non-technical audiences Ability to influence stakeholders and drive alignment across functions High ownership mindset with a bias toward action and results Preferred Qualifications Experience working in scale-ups or growth-stage product environments Experience working on funnel optimization, product-led growth, and partnership-driven growth Familiarity with experimentation practices and hypothesis-driven development Experience working with operational or multi-sided platforms Reasons to join our Team: Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members. A supportive team environment with emphasis on learning and development opportunities Our Promise: You will learn, grow, and be appreciated for your impact and contributions. Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement. Even if you don't have all the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to external Recruiters and Recruitment Agencies: StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future. US - Salary Range$130,000—$150,000 USDStarRez is an equal opportunity employer.

🏢 Summary: Leadership-focused role supporting branch operations and driving client development within a staffing environment. The position involves building client relationships, managing accounts, mentoring recruiters, and overseeing service delivery to ensure successful direct-hire placements. Offers competitive salary, bonus opportunities, and comprehensive benefits. 🗂️ Requirements: Proven leadership experience, Strong account management skills, High level of customer service skills, Ability to motivate and influence team members, Strong decision-making skills, Strong problem-solving skills 📃 Skills: Leadership, AccountManagement, CustomerService, Recruiting, Operations, DecisionMaking, ProblemSolving 🏢 Description: About the Position: In this role, you'll strategically build a client base through consistent outreach, visit clients onsite, collaborate with hiring managers to design staffing solutions, conduct candidate interviews, and provide mentorship and guidance to jobseekers as well as internal staff members. You'll build trust and rapport with key decision-makers while managing accounts, developing and implementing service delivery plans, and overseeing the development of the branch team. You Will: - Work with clients and job-seekers on high-level direct-hire opportunities - Support the Branch Manager in daily operations - Assist Recruiters with technique and guidance on challenging recruiting needs - Train and develop internal staff to build branch strength You Have: - Proven track record of success in a leadership role - High level of customer service and account management skills - Ability to motivate and influence internal staff - Strong decision-making and problem-solving skills Previous experience in recruiting is not required; training and tools will be provided. Candidates should demonstrate leadership capabilities and the ability to manage and develop a high-performing team. Pay: Target salary range for this role is $77,295 - $82,000 plus monthly bonus opportunities. The full salary range for the role is $77,295 - $86,200. Benefits: - Medical, Dental, Vision - Life and Long-Term Disability Insurance - Employee Wellness Program - Pet Insurance - Commuter Benefits - Consumer Discount Program Membership - 401(K) Retirement Plan with Employer Match - 8 Paid Holidays - 15 days of Paid Time Off (PTO) the first year - 3 days of Paid Community Service Time (CTO) - 3 weeks of Paid Parental Leave, plus PTO match of up to 3 weeks

🏢 Summary: The offer is for a Leasing Consultant responsible for driving occupancy and resident satisfaction at a residential community through sales, customer service, and property management activities. The role combines leasing, marketing, resident relations, inspections, and administrative tasks to support property performance and retention. It includes hourly pay, commission and bonus potential, and comprehensive benefits. 🗂️ Requirements: Previous leasing experience preferred, Experience in customer service, sales, hospitality, or related field, Ability to conduct interior and exterior inspections in varying weather conditions, Availability to work weekends, Bilingual skills preferred 📃 Skills: Leasing, Sales, Marketing, CustomerService, PropertyManagement, Inspections, Reporting, SocialMedia, MarketSurveys, CRM 🏢 Description: Van Metre is seeking a Leasing Consultant at The Piedmont Raleigh Apartments. Leasing Consultants are key contributors to the success of the residential community, serving as the primary point of contact for current and prospective residents while supporting occupancy and retention goals. As a Leasing Consultant, your primary focus will be to develop productive and positive relationships with residents (both current and prospective) that maximize client satisfaction, occupancy, and retention. Responsibilities: - Greet every visitor to the community with a warm welcome and assist as needed - Engage in sales activities to increase traffic and occupancy (i.e., grassroots marketing) - Maintain thorough knowledge of the property and its amenities - Conduct phone and email follow-up, schedule and conduct property tours, and process rental applications - Provide customer service, address concerns, and conduct lease renewals - Monitor service requests and communicate with the service team and residents - Plan, organize, and conduct resident events with the team - Complete three exterior community inspections weekly and report deficiencies - Inspect vacant apartments and report needed repairs - Prepare and complete sales administrative tasks and reports (i.e., market surveys) - Perform other sales, customer service, and property-related tasks as needed Requirements: - Previous leasing experience highly preferred - Previous experience in customer service, sales, hospitality, or related fields - Ability to conduct community and apartment inspections in varying weather conditions - Weekend work is required - Bilingual preferred Compensation and Benefits: Salary: $18.00–$20.00 per hour (commensurate with experience, education, training, and skills) Annual Bonus Potential: $5,000 annually, paid quarterly Renewal and Leasing Commissions Paid Time Off: - 11 paid holidays - 10 vacation days - 10 sick days - Two Volunteer Days off - Two Personal Days - Day off for Annual Physical - Day off for your Birthday - Comprehensive Parental and Bonding Leave Insurance Benefits: - Medical and Dental Coverage - Vision Coverage - Life, AD&D, Disability Insurance - Flexible Spending Account Retirement Planning: - Company Matched 401(k) Retirement Savings Plan - Access to retirement planning coaches Wellness: - Annual Wellness Reimbursement of up to $900 Professional Development: - Tuition Reimbursement - Company paid certifications, memberships, and licensures - Mentoring programs - Growth paths - Regular performance evaluations and training opportunities Discounts: - Rental and home purchase discounts - Employee discounts through partner companies

🏢 Summary: Senior Product Manager, Payments role responsible for end-to-end ownership of the Payments domain in a B2B SaaS platform, defining vision, strategy, and roadmap while driving measurable business outcomes. The position focuses on payment ecosystems, monetization models, KPI ownership, and cross-functional delivery across engineering, design, finance, and external partners. It requires strong expertise in payments processing, data-driven product development, and payment security compliance. 🗂️ Requirements: 5+ years product management experience, Experience in B2B SaaS, Experience in payments, fintech, or financial services, End-to-end product lifecycle ownership, Knowledge of payment ecosystems and workflows, Experience with payments pricing and monetization models, Experience managing product KPIs (revenue, adoption, conversion), Strong data analysis and metrics definition skills, Experience working with Engineering and Design teams, Knowledge of PCI DSS and payment security principles 📃 Skills: SaaS, Payments, Fintech, Gateways, Processing, Settlement, Reconciliation, Reporting, KPIs, Pricing, Monetization, Analytics, PCI-DSS 🏢 Description: About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.The Role As Senior Product Manager, Payments, you are responsible for end-to-end ownership of the Payments domain, defining the product vision, strategy, and roadmap across the full lifecycle - from vision and strategy through roadmap execution, launch, and ongoing performance. You will define product vision and strategy, shape the roadmap, and drive measurable outcomes across all StarRez products. You will combine deep customer and market insight with strong commercial judgment to ensure the product delivers both customer value and business impact. This is a high-impact, domain-building role with accountability for product performance against defined KPIs and strong influence across cross-functional teams. Working closely with Product Owners, Engineering, Design, Finance, and external partners, you will lead discovery, guide prioritization, and ensure delivery of solutions that create meaningful customer and business value. Role Specifics Work Location: Remote (US) with a strong preference for candidates able to work a hybrid-schedule out of our Denver, CO office Travel: 10% (The percentage of travel is an estimation and could vary based on business need) Reporting Structure: This roles reports to the SVP, Product. Application Deadline: This role will accept applications on a rolling basis until filled. What You Will Own Own the product vision, strategy, and roadmap for the Payments domain across products Drive roadmap prioritisation and trade-offs to deliver measurable business impact Own payments performance against key KPIs, including processing revenue, adoption, success rates, cost optimisation, and reconciliation efficiency Develop and evolve pricing, monetisation models, and partner strategies to optimise financial outcomes Build deep expertise in payment ecosystems, customer workflows, and market dynamics to inform product direction and long-term strategy Lead data-driven, hypothesis-led product development using experimentation, customer insight, and performance metrics to guide decisions Partner with Product Owners, Engineering, Quality, and Design to ensure clear direction, strong execution, and timely, high-quality delivery Work closely with our Partnerships team and external providers to expand capabilities, improve coverage, and unlock partnership-driven growth. Collaborate with Finance, Go-to-Market, Customer Operations, and external partners to align priorities, expand capabilities, and deliver business and customer value Required Qualifications 5+ years of product management experience, including experience in B2B SaaS and payments, fintech, or financial services Proven experience owning a product or product area across the full lifecycle and delivering measurable business outcomes Strong understanding of payment ecosystems, including gateways, processing, settlement, reconciliation, and reporting workflows Strong commercial acumen, with experience connecting product decisions to revenue, pricing, and business performance Experience with payments pricing, monetisation models, or revenue-sharing partnerships Experience managing products against KPIs such as revenue, adoption, conversion, and operational efficiency Strong data fluency, with the ability to define metrics, analyse performance, and inform prioritisation and decision-making Demonstrated experience leading discovery and shaping product direction through customer and market insight Experience working closely with Engineering and Design in cross-functional, distributed teams Strong communication and stakeholder management skills, with the ability to influence internal teams and external partners Working knowledge of payment security and compliance principles (e.g., PCI DSS) Preferred Qualifications Experience in higher education, property management, or student housing domains Experience supporting marketplace or multi-party payment flows Familiarity with international payments and regulatory environments (US, UK, Australia, Europe) Experience mentoring Product Owners or working within globally distributed product teams Reasons to join our Team: Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members. A supportive team environment with emphasis on learning and development opportunities Our Promise: You will learn, grow, and be appreciated for your impact and contributions. Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement. Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to external Recruiters and Recruitment Agencies: StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future. US - Salary Range$130,000—$150,000 USDStarRez is an equal opportunity employer.

🏢 Summary: Asset Manager role focused on optimizing single-family rental and build-to-rent portfolios by driving NOI growth, performance reporting, and strategic decision-making. The position partners cross-functionally to manage budgets, variance analysis, investor reporting, and lifecycle decisions including leasing, renewals, acquisitions, and dispositions. This role requires strong financial modeling, data analysis, and BI expertise to turn large datasets into actionable insights and operational improvements. 🗂️ Requirements: 5+ years of asset management experience in multifamily, BTR, or SFR properties, Bachelor's degree or equivalent experience, Strong understanding of SFR, BTR, or multifamily operational metrics and NOI drivers, Advanced proficiency in Microsoft Excel and Google Sheets, Experience building annual budgets and performing budget-to-actual variance analysis, Ability to analyze large datasets and translate financial results into operational insights, Experience with BI tools such as Sigma or similar, Authorization to work in the U.S. without H1-B sponsorship, Successful completion of background investigation 📃 Skills: Excel, GoogleSheets, Sigma, BI, FinancialModeling, VarianceAnalysis, Budgeting, DataAnalysis, Reporting, AI, Automation 🏢 Description: About the Role Roofstock is looking to hire an analytical, entrepreneurial, and experienced Asset Manager to join the Mynd Investment Management team. This team player will be intimately familiar with the mechanics of optimizing rental properties, regardless of geographic location, to produce desired outcomes for investments of varying classes, and manage the operational nuances of various investor types. The Asset Management team will apply their expertise to influence all high value operating decisions with the goal of maximizing NOI and helping our investors achieve their goals, all while providing excellent service. The Asset Manager will advise property managers at a regional market level through all crucial decisions in the investment lifecycle including leasing, marketing, renewals, rent recommendations, revenue management, turns, value-add capex, budget review, variance analysis, portfolio expansion and dispositions. The Asset Manager will play a critical role in monitoring market and investor performance trends to shape strategic initiatives company wide. The Asset Manager will enhance company performance through model maintenance, reporting development, and performance evaluation. Responsibilities - Serve as the primary point of contact for Asset Management clients and own accurate, timely weekly, monthly, quarterly, and ad hoc performance reporting - Develop a deep understanding of each institutional partner's goals and produce recommendations aligned with their investment strategy - Review portfolio performance to identify trends, diagnose root causes, and recommend strategies that improve NOI, occupancy, revenue, rent growth, renewals, turns, and leasing velocity - Partner cross-functionally with Property Management, Leasing, Rent Underwriting, Construction, Accounting, Data, Dispositions, and Acquisitions to drive execution against owner goals - Support annual budgets for large scattered-site SFR portfolios and smaller BTR communities - Lead monthly budget-to-actual variance analysis by identifying key trends, explaining operational drivers, and partnering with Accounting to validate results - Leverage Excel, Google Sheets, Sigma, and other reporting tools to analyze large data sets, validate reporting, identify inconsistencies, and turn data into actionable recommendations - Partner with internal data teams to improve visibility into operational performance through dashboards, KPI reporting, and ad hoc analysis - Produce financial reports and maintain models for lender tape deliverables and other investor or lender reporting needs - Monitor recently acquired assets, complete periodic hold/sell analysis, and provide data-driven insights to support acquisition and disposition strategy - Advise the Buying Team on market trends, real estate opportunities, and buy box strategies - Develop and improve Asset Management SOPs, workflows, trackers, and templates used by cross-functional teams - Use AI tools and emerging technologies to improve reporting accuracy, reduce manual work, automate repeatable workflows, and streamline daily tasks while maintaining proper review and validation - Maintain broad market knowledge, including trends, demand drivers, rents, values, and operating conditions - Participate in occasional market visits as needed Qualifications - 5+ years of asset management experience with multifamily, BTR, or SFR properties - Bachelor's degree or equivalent experience required - Strong understanding of SFR, BTR, or multifamily operations, including occupancy, leasing, renewals, turns, pricing, concessions, expenses, and NOI drivers - Advanced proficiency in Microsoft Excel and Google Sheets, including large data sets, pivots, lookups, formulas, data validation, and ad hoc analysis - Experience with Sigma or similar BI tools preferred - Experience building annual budgets, supporting reforecasts, and preparing monthly budget-to-actual variance analysis - Ability to connect financial results to operational drivers and clearly explain trends to internal stakeholders and institutional investors - Ability to interface with high-level institutional investors and communicate performance, risks, recommendations, and tradeoffs clearly - Ability to influence cross-functional teams without direct authority and drive execution across multiple stakeholders - Excellent organizational, time management, follow-up, written, and verbal communication skills - High degree of ownership, attention to detail, and bias toward action - Comfortable with change, technology, ambiguity, and process improvement - Curiosity and willingness to use AI, automation, and emerging technologies to improve efficiency while maintaining proper validation and judgment - Experience working in a high-tempo, high-growth, team-oriented organization - Solid analytical, problem-solving, and negotiating skills Travel Required Occasional market visits required. Compensation $110,000 - $140,000 annual base salary plus eligibility for quarterly performance incentives tied to individual and/or company performance. Competitive & Unique Benefits Package - Generous PTO Policy - 13 Paid Holidays - Volunteer Time Off - Paid Parental Leave - 401k Program - Wellness and home office/cell phone subsidies - Robust health, dental, vision insurance, and more Must be authorized to work in the U.S. is a precondition of employment and the company is unable to sponsor H1-B Visas at this time. Any offer of employment is conditioned upon the successful completion of a background investigation. Commitment to Equal Employment Opportunity The company provides equal opportunity in all employment practices to all qualified employees and applicants without regard to legally protected characteristics. All employment decisions are made without unlawful discrimination.

🏢 Summary: Remote Technical Support Representative role providing phone, chat, and email support for a SaaS student housing platform, troubleshooting technical issues and resolving customer inquiries. The position focuses on high-quality service, cross-functional collaboration, and effective problem-solving in a fast-paced environment. Standard schedule is 8AM–5PM Mountain Time with minimal travel. 🗂️ Requirements: 1+ years customer service experience in call center, software support, or technical support, High School Diploma or GED, Strong verbal communication skills, Strong written communication skills, Ability to manage multiple customer interactions in fast-paced environment, Strong troubleshooting abilities, Analytical and problem-solving skills 📃 Skills: SQL, Salesforce, HubSpot, CRM, SaaS, RemoteSupport, ScreenSharing 🏢 Description: The Role StarRez is seeking a Technical Support Representative to serve as a key point of contact for customers needing technical assistance and product support. You will handle customer inquiries across phone, chat, and email channels while delivering a high level of service with professionalism, confidence, and empathy. In this role, you will troubleshoot technical issues, guide customers through solutions, and collaborate with internal teams to ensure successful resolution of customer concerns. You will work in a fast-paced support environment, communicate clearly, and use critical thinking skills to solve complex problems while creating a positive customer experience. Role Specifics Work Location: Remote (US) Travel: Less than 5% (may vary based on business needs) Reporting Structure: Reports to the Team Lead, Customer Support Schedule: 8AM–5PM Mountain Time What You Will Own - Deliver exceptional customer support and technical issue resolution via phone, email, and chat - Manage customer inquiries and escalations through successful resolution, including internal, external, and executive escalations - Meet established performance objectives related to call quality, customer satisfaction, and case handling - Utilize critical thinking and problem-solving skills to analyze issues and provide effective solutions - Communicate proactively with customers by setting expectations and providing timely follow-up - Partner cross-functionally with colleagues to resolve client issues efficiently and effectively - Facilitate screen-sharing and remote troubleshooting sessions to assist customers with product-related concerns - Support additional projects and responsibilities as needed based on business priorities Required Qualifications - 1+ years of customer service experience, preferably in a call center, software support, or technical support environment - High School Diploma or GED - Strong verbal and written communication skills - Ability to manage multiple customer interactions in a fast-paced environment - Strong troubleshooting, analytical, and problem-solving abilities Preferred Qualifications - Associate or Bachelor's degree - Experience using CRM platforms such as Salesforce, HubSpot, or similar systems - Basic SQL knowledge and ability to write queries - Experience supporting SaaS or software-based products Reasons to Join the Team - Opportunity to be part of a well-established, high-performance company - Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members - Supportive team environment with emphasis on learning and development opportunities - Collaborative culture focused on innovation and continuous improvement