Sales Development Representative

🏢 Summary: Onsite Sales Development Representative role focused on driving outbound growth, generating new business opportunities, and delivering SaaS product demos to small business owners in the automotive repair industry. The position involves high-volume prospecting, consultative selling, and CRM pipeline management. Compensation includes base salary plus commission with opportunities for growth and hybrid flexibility after tenure. 🗂️ Requirements: 1+ years of outbound sales or business development experience, Proven record of meeting or exceeding sales quotas, Experience with phone-based outreach, Experience conducting product demos and consultations, Ability to work onsite in Waltham, MA, Experience using CRM systems to manage sales activities 📃 Skills: SaaS, CRM, HubSpot, Salesforce, Prospecting, Outbound, Demos, Forecasting 🏢 Description: Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention. Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About the Role We're looking for a Sales Development Representative to help build and scale our outbound motion at Steer. This role is focused on uncovering lucrative new business opportunities, facilitating product demos, and guiding customers through a streamlined sales process. This is not a passive, inbound role. You will be expected to create opportunities from scratch, navigate organizations, and develop messaging that resonates with small business owners and operators in blue-collar industries. We are looking for someone who is no stranger to overcoming obstacles and strives to exceed expectations. Come join a team where skill cultivation, career advancement, and talent retention are core values. This role is 5x a week onsite in Waltham, MA. There is the potential for a hybrid working schedule after 6 months of tenure. Compensation: $90k OTE ($60,000 base salary + commission) You Are A Self-Starter: You are intrinsically motivated, results-oriented, and comfortable operating in a high-volume, outbound-heavy environment. Empathetic & Professional: You are approachable and professional, with a genuine desire to help business owners achieve their goals. Resilient & Persistent: You maintain a positive attitude in the face of rejection, using setbacks as opportunities for growth and learning. A Strong Communicator: You possess a growth mindset and are self-assured in your ability to build rapport and engage in compelling, effective communication. Organized & Disciplined: You are dependable and consistent in meeting deadlines and managing your pipeline activity. Coachable: You are enthusiastic, open to feedback, and committed to continuous improvement. You Will Drive Outbound Growth: Conduct a high volume of calls and outreach to identify and engage decision-makers and economic buyers. Master the Product: Develop a deep understanding of our SaaS product and its features to effectively communicate value during online product demos. Consultative Selling: Employ a consultative approach to understand prospects' needs and tailor presentations to their specific pain points. Pipeline Management: Maintain meticulous records of sales activities and customer interactions in our CRM to ensure accurate forecasting. Partner for Success: Qualify opportunities and collaborate closely with the broader sales team on strategy and deal progression. You Have Must Have: 1+ years of sales experience, specifically in outbound prospecting or business development. Proven Track Record: A history of meeting or exceeding sales quotas and activity metrics. Communication Skills: Excellent verbal and written communication skills with comfort in phone-based outreach. Presentation Skills: Experience performing product demonstrations and consultations. Presence: Ability to commute to the Waltham, MA office. Nice to Have: Industry Experience: Familiarity with the automotive industry, home services, or blue-collar sectors. SaaS Background: Experience selling software or working in a high-growth startup environment. Tech Stack: Experience using CRM tools (like HubSpot or Salesforce) to manage opportunities. Interview Process Initial Screen (Lead Recruiter) - 30 min Hiring Manager Interview (Head of Sales) - 30 min Leadership Interview (CRO) - 30 min Reference Checks *We also require completion of the Wonderlic Assessment before the end of the process. This is done independently and takes about 20-30min. We Offer 100% employer-paid medical insurance Flexible PTO with a 15-day minimum Equity package Generous Parental Leave 401(k) Growth & Learning Stipend WFH Equipment (for your home setup) A collaborative, high-ownership culture with opportunities for career development Why Join Steer?At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. Here, you'll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being. Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries. Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.

🏢 Summary: Lead Full Stack Engineer role focused on architecting and scaling a next-generation SaaS CRM platform for the automotive industry. The position involves owning core platform components, designing reusable full-stack services, and driving AI-first development with LLM integration. This is a high-impact, remote role emphasizing technical leadership, scalability, security, and modern DevOps practices. 🗂️ Requirements: 7+ years building complex web-based SaaS products, Hands-on experience with LLMs and prompt engineering, Proficiency in relational databases (PostgreSQL or MySQL), Proficiency in NoSQL databases (MongoDB or Redis), Experience with schema design and query optimization, Experience architecting scalable full-stack applications, Strong knowledge of security best practices and test automation, Experience with CI/CD pipelines and containerization, Ability to lead technical design and conduct code reviews 📃 Skills: .NET, Node.js, TypeScript, React, PostgreSQL, MySQL, MongoDB, Redis, Docker, Kubernetes, Terraform, CloudFormation, LLM, CI/CD 🏢 Description: Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention. Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About the Role We're growing our world-class engineering team to usher our CRM platform into the next generation of software — and we're looking for a visionary Lead Full Stack Engineer to join our Core Platform Team. Most Lead roles at "Big Tech" companies involve maintaining a single microservice or acting as a small cog in a 100-person machine. At Steer, you aren't just a contributor; you are the architect of a platform aiming for 100% market dominance. This is a high-impact role for someone who doesn't just write great code, but who can see around corners, challenge conventions, and lead entire products from vision to launch. Why Steer? True Ownership: You will lead massive products from start to finish within lean, high-velocity teams. Hyper-Growth & Vision: We are currently at a fraction of our total addressable market in the automotive industry. The potential for scale is massive, and you will be a leading developer shaping this space. Freedom to Innovate: You don't need side projects to explore new techniques. We provide the autonomy and the platform to experiment with and implement the latest tech directly into our core product. AI-First Culture: We prioritize high-level problem-solving and AI/LLM expertise. We actively encourage the use of AI tools to accelerate coding across any language. The Role In this role, you will be instrumental in architecting and deploying robust, scalable, and secure applications that define the future of the auto repair industry. While our current stack includes .NET, React, and Node.js (TypeScript), specific experience with our stack is not a requirement—we value engineering fundamentals and the ability to solve complex problems above all else. Location: 100% Remote (US Only) Team: Core Platform You Will: Technical Strategy & Ownership: Focus on the core components of the Steer CRM, specifically optimizing how we ingest and process data to revolutionize our automation tools. Architectural Vision: Lead the design of reusable full-stack components and services that ensure our platform remains performant as we scale toward market dominance. Adaptive Development: Pivot at a moment's notice based on evolving business needs, shifting focus between new integrations and core infrastructure to keep our ecosystem seamless. Customer-Centric Engineering: Partner closely with Product to understand user pain points, ensuring every architectural decision adds tangible value to the auto repair shops we serve. Code Excellence: Champion best practices in security, test automation, and maintainability. Conduct deep-dive code reviews that elevate the entire engineering organization. Modern DevOps: Influence our CI/CD pipelines, containerization (Docker, Kubernetes), and IaC practices to ensure a seamless developer experience. You Have: Must Have: 7+ years of professional experience building complex, web-based SaaS products. AI & LLM Integration: Hands-on experience working with LLMs and prompt engineering. You use AI to bridge gaps and accelerate development. Database Expertise: Proficiency with both relational (PostgreSQL, MySQL) and NoSQL (MongoDB, Redis) databases, including schema design and query optimization. The "Owner" Mindset: A track record of taking full accountability for projects and a passion for solving "impossible" problems in fast-paced environments. Exceptional Communication: The ability to translate complex technical concepts into product outcomes and collaborate effectively with leadership. Nice to Have: Familiarity with our current stack: .NET, Node.js (TypeScript), and React. Experience with Infrastructure as Code (Terraform, CloudFormation). Previous experience as a founding engineer or in an early-stage startup environment. Interview Process: Initial Screen — 30 min with Lead Recruiter Hiring Manager Interview — 60 min Technical Interview — 60 min with a Principal Engineer Collaborative Interview — 30 min with Sr. Staff Engineer and Team Manager Reference Checks We Offer: Equity Options: Own a piece of the company's success. 100% Remote: Work from anywhere in the US. 100% Employer-Paid Medical Insurance. Flexible PTO: With a 15-day minimum. FSA, HSA, and 401k options. Learning Stipend & WFH Equipment: Everything you need for a world-class home office and continuous growth. Innovative Culture: A seat at the table to influence the latest AI technology in a collaborative environment. Why Join Steer?At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. Here, you'll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being. Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries. Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.

🏢 Summary: Lead Full Stack Engineer role focused on architecting and scaling a next-generation CRM SaaS platform with AI-first, agentic workflows. The position involves owning core platform components, designing reusable full-stack services, and deploying AI-powered features into production. You will drive technical strategy, modern DevOps practices, and scalable data infrastructure for a high-growth product. 🗂️ Requirements: 7+ years experience building complex web-based SaaS products, Hands-on experience with LLM integration and prompt engineering, Proven experience deploying AI-powered features in production, Experience integrating AI tooling into CI/CD pipelines, Proficiency with relational databases (PostgreSQL, MySQL), Proficiency with NoSQL databases (MongoDB, Redis), Experience with schema design and query optimization, Experience with containerization and CI/CD pipelines, Strong knowledge of security and test automation best practices 📃 Skills: SaaS, AI, LLMs, Prompting, CICD, PostgreSQL, MySQL, MongoDB, Redis, Docker, Kubernetes, .NET, Node.js, TypeScript, React, Terraform, CloudFormation 🏢 Description: Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention. Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About the Role We're growing our world-class engineering team to usher our CRM platform into the next generation of software — and we're looking for a visionary Lead Full Stack Engineer to join our Core Platform Team Most Lead roles at "Big Tech" companies involve maintaining a single microservice or acting as a small cog in a 100-person machine. At Steer, you aren't just a contributor; you are the architect of a platform aiming for 100% market dominance. This is a high-impact role for someone who doesn't just write great code, but who can see around corners, challenge conventions, and lead entire products from vision to launch. We are actively refactoring our existing teams to be agentic-first — meaning our engineers don't just use AI as a tool, they architect systems around autonomous, AI-driven workflows. This is not a future initiative; it is how we build today. Why Steer? True Ownership: You will lead massive products from start to finish within lean, high-velocity teams. Hyper-Growth & Vision: We are currently at a fraction of our total addressable market in the automotive industry. The potential for scale is massive, and you will be a leading developer shaping this space Freedom to Innovate: You don't need side projects to explore new techniques. We provide the autonomy and the platform to experiment with and implement the latest tech directly into our core product. AI-First & Agentic Culture: We are refactoring our teams to be agentic-first. We prioritize high-level problem-solving and AI/LLM expertise, and we actively encourage the use of AI tools to accelerate coding across any language and to power autonomous production workflows. What You'll Do Technical Strategy & Ownership: Focus on the core components of the Steer CRM, specifically optimizing how we ingest and process data to revolutionize our automation tools. Architectural Vision: Lead the design of reusable full-stack components and services that ensure our platform remains performant as we scale toward market dominance. Adaptive Development: Pivot at a moment's notice based on evolving business needs, shifting focus between new integrations and core infrastructure to keep our ecosystem seamless. Customer-Centric Engineering: Partner closely with Product to understand user pain points, ensuring every architectural decision adds tangible value to the auto repair shops we serve. Code Excellence: Champion best practices in security, test automation, and maintainability. Conduct deep-dive code reviews that elevate the entire engineering organization. Modern DevOps & Agentic Infrastructure: Influence our CI/CD pipelines, containerization (Docker, Kubernetes), and IaC practices. Design and maintain AI-integrated, agentic-ready infrastructure that enables autonomous workflows. What You Have Must Have: 7+ years of professional experience building complex, web-based SaaS products. AI & LLM Integration: Hands-on experience working with LLMs and prompt engineering. You use AI to bridge gaps and accelerate development. AI in Production: Proven experience deploying AI-powered features and autonomous (agentic) workflows in production-grade infrastructure. AI-Driven CI/CD: Hands-on experience integrating AI tooling into CI/CD pipelines (e.g., automated code review agents, AI-assisted testing, or agentic workflow orchestration). Database Expertise: Proficiency with both relational (PostgreSQL, MySQL) and NoSQL (MongoDB, Redis) databases, including schema design and query optimization. The "Owner" Mindset: A track record of taking full accountability for projects and a passion for solving "impossible" problems in fast-paced environments. Exceptional Communication: The ability to translate complex technical concepts into product outcomes and collaborate effectively with leadership. Nice to Have: Familiarity with our current stack: .NET, Node.js (TypeScript), and React. Experience with Infrastructure as Code (Terraform, CloudFormation). Previous experience as a founding engineer or in an early-stage startup environment. Experience building or integrating with Claude marketplace plugins (Anthropic ecosystem), including prompt chaining, tool use, or MCP integrations. Interview Process Initial Screen — 30 min with Lead Recruiter Hiring Manager Interview — 60 min with the Head of Engineering & Product Technical Interview — 60 min with a Principal Engineer Collaborative Interview — 30 min with Technical Product Manager What We Offer Equity Options: Own a piece of the company's success. 100% Remote: Work from anywhere in the US. 100% Employer-Paid Medical Insurance. Flexible PTO: With a 15-day minimum. FSA, HSA, and 401k options. Learning Stipend & WFH Equipment: Everything you need for a world-class home office. Innovative Culture: A seat at the table to influence the latest AI technology in a collaborative, agentic-first environment. Why Join Steer?At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. Here, you'll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being. Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries. Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.

🏢 Summary: Lead Full Stack Engineer role focused on architecting and scaling an AI-first CRM SaaS platform for automotive repair shops. The position involves owning core platform components, designing reusable full-stack services, and building AI-driven, agentic workflows in production. You will lead technical strategy, optimize data processing, and shape modern DevOps and AI-integrated infrastructure. 🗂️ Requirements: 7+ years building complex web-based SaaS products, Hands-on experience with LLMs and prompt engineering, Experience deploying AI-powered features in production, Experience building autonomous or agentic workflows, Hands-on integration of AI tools into CI/CD pipelines, Strong knowledge of relational and NoSQL databases, Experience with schema design and query optimization, Ability to design scalable full-stack architectures, Experience with containerization and CI/CD pipelines, Strong code review, testing, and security best practices 📃 Skills: LLMs, AI, Prompting, CI/CD, PostgreSQL, MySQL, MongoDB, Redis, Docker, Kubernetes, .NET, Node.js, TypeScript, React, Terraform, CloudFormation 🏢 Description: Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention. Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About the Role We're growing our world-class engineering team to usher our CRM platform into the next generation of software — and we're looking for a visionary Lead Full Stack Engineer to join our Core Platform Team Most Lead roles at "Big Tech" companies involve maintaining a single microservice or acting as a small cog in a 100-person machine. At Steer, you aren't just a contributor; you are the architect of a platform aiming for 100% market dominance. This is a high-impact role for someone who doesn't just write great code, but who can see around corners, challenge conventions, and lead entire products from vision to launch. We are actively refactoring our existing teams to be agentic-first — meaning our engineers don't just use AI as a tool, they architect systems around autonomous, AI-driven workflows. This is not a future initiative; it is how we build today. Why Steer? True Ownership: You will lead massive products from start to finish within lean, high-velocity teams. Hyper-Growth & Vision: We are currently at a fraction of our total addressable market in the automotive industry. The potential for scale is massive, and you will be a leading developer shaping this space Freedom to Innovate: You don't need side projects to explore new techniques. We provide the autonomy and the platform to experiment with and implement the latest tech directly into our core product. AI-First & Agentic Culture: We are refactoring our teams to be agentic-first. We prioritize high-level problem-solving and AI/LLM expertise, and we actively encourage the use of AI tools to accelerate coding across any language and to power autonomous production workflows. What You'll Do Technical Strategy & Ownership: Focus on the core components of the Steer CRM, specifically optimizing how we ingest and process data to revolutionize our automation tools. Architectural Vision: Lead the design of reusable full-stack components and services that ensure our platform remains performant as we scale toward market dominance. Adaptive Development: Pivot at a moment's notice based on evolving business needs, shifting focus between new integrations and core infrastructure to keep our ecosystem seamless. Customer-Centric Engineering: Partner closely with Product to understand user pain points, ensuring every architectural decision adds tangible value to the auto repair shops we serve. Code Excellence: Champion best practices in security, test automation, and maintainability. Conduct deep-dive code reviews that elevate the entire engineering organization. Modern DevOps & Agentic Infrastructure: Influence our CI/CD pipelines, containerization (Docker, Kubernetes), and IaC practices. Design and maintain AI-integrated, agentic-ready infrastructure that enables autonomous workflows. What You Have Must Have: 7+ years of professional experience building complex, web-based SaaS products. AI & LLM Integration: Hands-on experience working with LLMs and prompt engineering. You use AI to bridge gaps and accelerate development. AI in Production: Proven experience deploying AI-powered features and autonomous (agentic) workflows in production-grade infrastructure. AI-Driven CI/CD: Hands-on experience integrating AI tooling into CI/CD pipelines (e.g., automated code review agents, AI-assisted testing, or agentic workflow orchestration). Database Expertise: Proficiency with both relational (PostgreSQL, MySQL) and NoSQL (MongoDB, Redis) databases, including schema design and query optimization. The "Owner" Mindset: A track record of taking full accountability for projects and a passion for solving "impossible" problems in fast-paced environments. Exceptional Communication: The ability to translate complex technical concepts into product outcomes and collaborate effectively with leadership. Nice to Have: Familiarity with our current stack: .NET, Node.js (TypeScript), and React. Experience with Infrastructure as Code (Terraform, CloudFormation). Previous experience as a founding engineer or in an early-stage startup environment. Experience building or integrating with Claude marketplace plugins (Anthropic ecosystem), including prompt chaining, tool use, or MCP integrations. Interview Process Initial Screen — 30 min with Lead Recruiter Hiring Manager Interview — 60 min with the Head of Engineering & Product Technical Interview — 60 min with a Principal Engineer Collaborative Interview — 30 min with Technical Product Manager What We Offer Equity Options: Own a piece of the company's success. 100% Remote: Work from anywhere in the US. 100% Employer-Paid Medical Insurance. Flexible PTO: With a 15-day minimum. FSA, HSA, and 401k options. Learning Stipend & WFH Equipment: Everything you need for a world-class home office. Innovative Culture: A seat at the table to influence the latest AI technology in a collaborative, agentic-first environment. Why Join Steer?At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. Here, you'll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being. Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries. Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.

🏢 Summary: Leadership role overseeing Enterprise and Scaled Customer Success segments, focused on building a unified account health framework, driving proactive retention, and scaling data-driven CS operations. The position blends strategic process design with hands-on coaching and performance management of CSMs. It emphasizes analytics, automation, and structured playbooks to improve global retention across a large account base. 🗂️ Requirements: 2+ years managing a Customer Success team or 4+ years as Senior/Lead CSM, Experience managing high-touch Enterprise accounts, Experience managing Scaled/Digital CS segments, Proficiency using CRM, BI tools, or Excel for data analysis, Ability to design and implement scalable processes or workflows, Experience tracking account health and predicting churn, Performance management using KPIs 📃 Skills: CRM, BI, Excel, Automation, Gainsight, Vitally, ChurnZero, DataVisualization, Analytics, KPI 🏢 Description: Steer offers a suite of software tools for automotive repair shops, combining essential tools into a user-friendly, cost-effective platform. The platform includes a Customer Relationship Management (CRM) marketing suite with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and other features. Following the acquisition of AutoOps, the platform also includes intelligent, fully integrated scheduling software that enables customers to book appointments through a shop's website and Google Business Profile. About the Role As the Manager of Scaled Customer Success, you will lead Customer Success Managers across a diverse portfolio, ranging from high-touch Enterprise partnerships to high-volume Scaled segments. Reporting to the Director of Customer Success, you will bridge personalized relationship management and digital-first automation. Your mission is to build a unified Account Health framework that supports every customer segment and to transform informal knowledge-sharing into structured, data-driven playbooks that drive global retention. You Will - Define and iterate engagement models for Enterprise (high-touch) and Scaled (tech-touch) tiers. - Develop a standardized Account Health Scoring system to identify risk across 1,000+ accounts. - Transition informal collaboration into a structured internal knowledge base and formal playbooks. - Use leading indicators to proactively drive retention and reduce churn risk. - Manage day-to-day team performance using clear KPIs to support accountability and growth. You Have Must Have: - 2+ years of experience managing a Customer Success team or 4+ years as a Senior/Lead CSM. - Proven experience managing high-touch Enterprise accounts and Scaled/Digital segments. - Experience using CRM, BI tools, or Excel to track health, predict churn, and report on performance. - Ability to design and implement scalable processes, tools, or workflows. - High emotional intelligence with a coaching-focused leadership style. Nice to Have: - Ability to work with advanced data visualization tools. - Experience selecting or implementing a CS platform such as Gainsight, Vitally, or ChurnZero. - Experience in the automotive industry. We Offer - 100% remote work environment. - Medical, dental, and vision insurance within 30 days (100% employer-paid medical). - Equity package. - Flexible PTO with 15 days minimum. - Generous parental leave. - FSA and HSA options. - 401(k). - Growth and wellness stipend. - WFH equipment. - Opportunity to work with the latest technology. - Collaborative, high-ownership culture. - Opportunities for development and career growth.

🏢 Summary: Leadership role overseeing Customer Success Managers across enterprise and scaled segments, focused on building a unified account health framework and driving proactive, data-driven retention strategies. The position combines strategic operations, analytics, and team mentorship to professionalize CS processes and scale engagement models. Fully remote with comprehensive benefits and growth opportunities. 🗂️ Requirements: 2+ years managing a Customer Success team or 4+ years as Senior/Lead CSM, Experience with Enterprise (high-touch) and Scaled/Digital (tech-touch) customer segments, Experience conducting QBRs and managing multi-stakeholder accounts, Experience using CRM, BI tools, or Excel for health tracking and churn prediction, Ability to design and implement scalable processes, tools, or workflows, Experience managing team performance using KPIs 📃 Skills: CRM, BI, Excel, Gainsight, Vitally, ChurnZero, Automation, DataVisualization 🏢 Description: Steer provides a suite of software tools for automotive repair shops, combining CRM marketing, text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and integrated scheduling software. About the Role As the Manager of Customer Success, you will lead Customer Success Managers across a diverse portfolio ranging from high-touch Enterprise partnerships to high-volume Scaled segments. Reporting to the Director of Customer Success, you will bridge personalized relationship management and digital-first automation. Your mission is to professionalize CS operations by building a unified "Account Health" framework that works for every customer and to transform informal knowledge into structured, data-driven playbooks that drive retention. You Will - Define and iterate engagement models for Enterprise (high-touch) and Scaled (tech-touch) tiers. - Develop a standardized Account Health Scoring system to identify risk across 1,000+ accounts. - Transition informal collaboration into a structured internal knowledge base and formal playbooks. - Use leading indicators to trigger proactive outreach and improve retention. - Manage day-to-day performance of the CS team using clear KPIs to drive accountability and growth. You Have Must Have: - 2+ years managing a Customer Success team or 4+ years as a Senior/Lead CSM. - Proven experience managing Enterprise accounts (QBRs, multi-stakeholder navigation) and Scaled/Digital segments (automation, mass communication). - Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report on performance. - Ability to design scalable processes and successfully implement new tools, workflows, or playbooks. - Coaching-oriented leadership style with high emotional intelligence. Nice to Have: - Ability to work with advanced data visualization tools. - Experience selecting or implementing a CS platform (e.g., Gainsight, Vitally, ChurnZero). - Experience in the automotive industry. We Offer - 100% remote work environment. - Medical, dental, and vision insurance within 30 days (100% employer-paid medical). - Equity package. - Flexible PTO with 15 days minimum. - Generous parental leave. - FSA and HSA options. - 401(k). - Growth & wellness stipend. - WFH equipment. - Collaborative, high-ownership culture. - Opportunities for development and career growth.

🏢 Summary: Hands-on Sales Manager role leading BDR and AE teams in a fast-growing automotive SaaS environment, owning the full sales funnel from pipeline generation to revenue conversion. The position focuses on data-driven coaching, AI-enabled sales workflows, and building a high-performance culture. Success is measured by rooftops added, MRR growth, and team development. 🗂️ Requirements: 3–5+ years B2B SaaS sales experience, 2+ years in sales management role, Experience managing BDRs and/or AEs, Ability to own full sales funnel, Data-driven sales coaching experience, Experience tracking conversion and activity metrics, Strong forecasting and pipeline management skills, Experience building sales processes and playbooks, Familiarity with AI tools in sales workflows, Strong communication and feedback skills 📃 Skills: SaaS, B2B, CRM, AI, HubSpot, Nooks, Forecasting, Pipeline, Prospecting, ColdCalling, Coaching, Analytics 🏢 Description: About The Role Steer is building one of the fastest-growing GTM engines in automotive SaaS and is seeking a Manager of Sales to lead from the front. This is a high-impact leadership role at the intersection of pipeline generation and revenue conversion, owning both the BDR and AE motion or coming in strong on one side with readiness to master both. This is a hands-on role involving call listening, real-time coaching, running blitzes, and building a high-performing team. Success is measured by rooftops added, MRR growth, and the development and success of sales representatives. The role is hybrid, 3 days per week in the Waltham, MA office, and reports to the Head of Sales. You Will: - Lead & Develop the Team: Hire, onboard, and develop BDR and AE talent. Build a culture of accountability, learning, and performance. Create clear progression paths from BDR to AE. - Coach With Data: Use activity metrics, conversion rates, connect rates, and pipeline data to identify improvement areas. Run call reviews, role-plays, and live coaching sessions. - Own the Full Funnel: Partner with BDRs on prospecting quality and handoffs, and with AEs on demo execution and close rates. Connect top-of-funnel activity to revenue outcomes. - Build & Maintain the Playbook: Develop and update the Sales Playbook covering prospecting, cold calling, objection handling, and closing. - Use AI Tools: Integrate AI into workflows for call intelligence, outreach personalization, pipeline forecasting, and coaching. - Operate Strategically: Align with Marketing, RevOps, and Sales Leadership. Deliver accurate forecasts and performance data. Own monthly and quarterly pipeline targets. You Have: Must Have - 3–5+ years in B2B SaaS sales, with at least 2+ years in sales management - Experience managing BDRs, AEs, or both - Player-coach mentality - Data-driven coaching approach - Strong communication skills - Comfort building processes in ambiguous environments - Familiarity with or interest in AI tools in sales workflows Nice to Have - Experience in automotive, SMB, or blue-collar verticals - Track record of promoting BDRs into closing roles - Experience with high-velocity, short-cycle sales cycles (2–3 days) - Familiarity with HubSpot and Nooks Interview Process - Initial Screen (Lead Recruiter) - Hiring Manager Interview - Presentation - Direct Report Interview - Career Journey/Problem Solving Exercise - Reference Checks - Wonderlic Assessment We Offer - Medical, Dental and Vision insurance within 30 days - 100% employer-paid medical insurance - Equity package - Flexible PTO with 15 days minimum - Generous Parental Leave - FSA and HSA options - 401(k) - Learning Stipend - WFH Equipment - Opportunity to work with the latest technology - Collaborative, high ownership culture - Opportunities for development and career growth

🏢 Summary: Onsite Sales Development Representative role focused on driving outbound growth, generating new business opportunities, and delivering SaaS product demos to small business owners in the automotive repair industry. The position requires high-volume prospecting, consultative selling, and disciplined CRM pipeline management. Compensation includes base salary plus commission with opportunities for growth and hybrid flexibility after tenure. 🗂️ Requirements: 1+ years outbound sales or business development experience, Proven record of meeting or exceeding sales quotas, Experience with phone-based outreach and high-volume prospecting, Experience conducting product demos and sales presentations, Ability to work onsite 5 days per week in Waltham, MA 📃 Skills: SaaS, CRM, HubSpot, Salesforce, Prospecting, Outbound, Pipeline, Forecasting, Demos 🏢 Description: About the Role We're looking for a Sales Development Representative to help build and scale our outbound motion. This role is focused on uncovering new business opportunities, facilitating product demos, and guiding customers through a streamlined sales process. This is not a passive, inbound role. You will be expected to create opportunities from scratch, navigate organizations, and develop messaging that resonates with small business owners and operators in blue-collar industries. This role is 5x a week onsite in Waltham, MA, with potential for a hybrid schedule after 6 months. Compensation: $90k OTE ($60,000 base salary + commission) You Will - Drive Outbound Growth: Conduct a high volume of calls and outreach to identify and engage decision-makers and economic buyers. - Master the Product: Develop a deep understanding of the SaaS product and its features to effectively communicate value during online product demos. - Consultative Selling: Understand prospects' needs and tailor presentations to their specific pain points. - Pipeline Management: Maintain accurate records of sales activities and customer interactions in the CRM to ensure forecasting accuracy. - Partner for Success: Qualify opportunities and collaborate with the broader sales team on strategy and deal progression. You Have Must Have: - 1+ years of sales experience in outbound prospecting or business development. - Proven track record of meeting or exceeding sales quotas and activity metrics. - Excellent verbal and written communication skills with comfort in phone-based outreach. - Experience performing product demonstrations and consultations. - Ability to commute to the Waltham, MA office. Nice to Have: - Familiarity with the automotive industry, home services, or blue-collar sectors. - Experience selling software or working in a high-growth startup environment. - Experience using CRM tools (like HubSpot or Salesforce) to manage opportunities. Interview Process - Initial Screen (Lead Recruiter) - 30 min - Hiring Manager Interview (Sales Manager) - 45 min - Leadership Interview (CRO) - 30 min - Reference Checks - Completion of the Wonderlic Assessment (20–30 min) We Offer - 100% employer-paid medical insurance - Flexible PTO with a 15-day minimum - Equity package - Generous Parental Leave - 401(k) - Growth & Learning Stipend - WFH Equipment (for home setup) - Collaborative culture with career development opportunities We align our mission of transforming the auto repair experience with opportunities for growth, innovation, and excellence. The hiring process looks beyond credentials and welcomes applicants from diverse backgrounds.

🏢 Summary: Full-stack web application engineering role focused on building and maintaining scalable enterprise platforms across the full software lifecycle. The position involves coding, architecture participation, code reviews, and collaboration with product and engineering teams using modern web technologies. Candidates should have experience with Ruby on Rails, modern frontend frameworks, SQL databases, and strong problem-solving skills. 🗂️ Requirements: Authorized to work in the U.S. without visa sponsorship, Active verifiable professional profile such as LinkedIn or GitHub, Bachelor's Degree, Proficiency in full stack web development, Minimum 1 year professional experience with Ruby on Rails, Minimum 1 year experience with a modern frontend framework, Experience with JavaScript or TypeScript, Basic understanding of database design and SQL, Ability to perform unit testing and debugging, Strong analytical and problem-solving skills, Ability to manage multiple projects and priorities, Strong verbal and written communication skills 📃 Skills: Ruby, Rails, React, Angular, Vue, JavaScript, TypeScript, SQL, PostgreSQL, MySQL, Zoom, Woven 🏢 Description: About RoadRunner At RoadRunner, our daily motivation is to accelerate the road to Zero Waste™ while delivering maximum value for our customers and communities through efficient, scalable, and sustainable waste operations. Our team cares deeply about each other and our planet, and we are dedicated to leveraging technology and innovation to modernize a vital industry with integrity, expertise, and a passion for creating a future where waste is a problem of the past™. Technology, artificial intelligence, and data-driven strategies are the backbone of our team of waste experts, enabling us to deliver streamlined, cost-effective, and sustainable waste and recycling services. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa. Due to a high volume of automated applications, all applicants must provide a link to an active, verifiable professional profile (such as LinkedIn or GitHub) that confirms professional identity and history. Applications without a verifiable online presence will not be considered. Pay Range: $85k - $100k w/ 10% annual bonus Core communication hours: 9am-6pm ET / 8am-5pm CT / 8am-5pm MT / 7am-5pm PT Quick Facts Reports To: Software Engineering Manager Direct Reports: None Interacts with: Software Engineers, Product Management and Product Design Teams Description This is a full-stack web-application engineering role focused on driving impact across the enterprise platform. The engineer will participate in the complete application lifecycle, from idea generation and technical design through deployment, while leveraging modern technologies and design patterns to solve complex business challenges. Primary Duties - 70% - Write code, debug, and perform unit testing in all application layers and data access layers according to technical standards - 10% - Participate in code reviews to ensure accurate code and design techniques and further technical knowledge - 20% - Assist in software lifecycle activities including project planning, requirement analysis, design, development, quality assurance, and documentation Skills and Experience - Proficiency in full stack web development - At least 1 year of professional experience with Ruby on Rails - Experience with a modern frontend framework such as React, Angular, or Vue using JavaScript/TypeScript - Basic understanding of database design and querying, including SQL knowledge such as PostgreSQL and MySQL - Strong curiosity and openness to learning different technologies - Ability to work with ambiguity and make sound decisions - Passion for business results, accountability, and quality - Strong communication, collaboration, analytical, and problem-solving skills - Ability to manage multiple priorities and adapt to changing business needs - Enthusiasm for a sustainability-driven mission Education - Bachelor's Degree required Core Values - Trust: Have confidence in the team and integrity in actions - Be Humble: Stay grounded, seek feedback, and remain curious - Be Passionate: Love what you do and the mission - Embrace Challenge: See obstacles as opportunities to learn and grow - Be Accountable: Take ownership and be proactive - Care Personally About Each Other: Show compassion, empathy, and open-mindedness Interview Process 1. Application Review - Timeline: Allow 2-3 weeks for review of application materials 2. Recruiter Phone Screen - Conversational call discussing background and culture fit 3. Technical Assessment - Completion of a Woven assessment evaluating practical skills and problem-solving 4. Meeting the Software Engineering Manager - 30-minute virtual Zoom meeting discussing technical philosophy and technology strategy 5. Team Deep Dive - 1.5-hour virtual Zoom interview with team members focused on responsibilities, technical scenarios, and teamwork The company currently does not support candidates residing in the following states: Alaska, Delaware, Hawaii, Kansas, Louisiana, Maine, Montana, Nebraska, Nevada, New Mexico, North Dakota, South Dakota, Vermont, Wyoming, and Puerto Rico. RoadRunner is an equal opportunity employer committed to inclusion and reasonable accommodations throughout the employment process.

🏢 Summary: Leadership role responsible for driving revenue growth, team performance, and operational execution in a fast-scaling automotive service environment. The position combines hands-on sales, customer engagement, and team management while leveraging operational metrics and technology to optimize productivity and financial performance. Offers structured training and clear progression into senior leadership as the company expands. 🗂️ Requirements: Experience leading teams in customer-facing environment, Sales performance management and revenue growth experience, Employee performance management including hiring and terminations, Operational efficiency and productivity improvement experience, Strong customer communication and service recommendation skills, Ability to use technology platforms for operations and performance tracking, Ability to work in fast-paced operational environment 📃 Skills: Sales, Operations, PerformanceManagement, RevenueManagement, MarginManagement, Coaching, CustomerService, KPIs, TechnologyPlatforms 🏢 Description: Join the Team at Stress-Free Auto Care: Where Your Skills and Passion Drive Success! Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry. Lead the team. Drive the revenue. Deliver the experience. At Stress Free Auto Care, our Assistant General Managers play a critical leadership role in driving business performance. This position focuses on revenue growth, team performance, and operational execution, ensuring both the customer experience and operational productivity meet the highest standards. Over the past six years, Stress Free Auto Care has grown to 30 locations, becoming one of the fastest-scaling automotive service companies in the country. We are now entering our next phase of growth with plans to expand to 300 locations over the next four years. As we scale, high-performing leaders will have significant opportunities to grow into General Manager, multi-unit, and senior leadership roles. This is a hands-on leadership role that blends sales, team leadership, and operational management. You will work directly with customers while also coaching and managing the team responsible for delivering results. Prior automotive experience is not required. We provide a two-week intensive training program that equips leaders from retail, hospitality, and other customer-focused industries with the tools needed to succeed. Quick Facts Compensation: $70,000 - $90,000 Base Salary + $15,000 - $20,000 Annual Bonus (Paid Monthly) + up to 4% Gross Profit Share Medical, Dental & Vision insurance coverage begins the first of the month following your start date Paid Time Off, Paid Sick Time & Company Paid Holidays 401(k) retirement plan with up to 4% matching Two week leadership and operations training program designed to set you up for success in the role Opportunity to join a rapidly scaling company, with clear pathways into multi-unit and senior leadership roles as we grow from 30 to 300 locations. Key Responsibilities Drive revenue performance and sales execution through direct customer interactions and by coaching the team to improve recommendations, service conversion, and average ticket value. Lead and manage a team of service advisors and technicians, ensuring strong performance, accountability, and productivity. Monitor sales performance and margin management, balancing revenue growth with cost controls and operational efficiency. Manage team performance end-to-end, including hiring, training, coaching, performance management, and when necessary, making termination decisions. Improve operational efficiency and customer throughput, ensuring workflows, staffing, and productivity support a high-performing operation. Engage directly with customers, building trust, resolving concerns, and delivering a high-quality experience that drives long-term loyalty. Support the financial performance of the business, using operational metrics and performance data to improve productivity, sales execution, and customer satisfaction. Leverage technology and operational systems to track performance, monitor key metrics, and ensure operational consistency. What We're Looking For Proven experience leading teams in a customer-facing environment with responsibility for driving performance and accountability. Strong sales leadership skills, including experience coaching teams to improve revenue performance, conversion rates, or customer spend. Experience managing employee performance, including hiring, coaching, corrective action, and terminations. Operational decision-making ability, with experience improving efficiency, productivity, or service throughput. Strong customer communication skills with the ability to build trust, resolve concerns, and confidently recommend services or solutions. Comfort working in a fast-paced environment balancing team leadership, operational management, and customer engagement. Ability to quickly learn and utilize new technology platforms used to manage operations and performance.