Technical Account Manager - Remote

Varicent's Customer Success team is seeking a Technical Account Manager with an analytical mindset and strong focus on data. The TAM will partner with a portfolio of customers to achieve long-term goals, develop strong relationships, and adapt to evolving product offerings. This role supports clients’ technical needs throughout their software lifecycle journey.

What You'll Do:

• Act as a trusted expert managing and nurturing a designated client portfolio
• Facilitate Sales Planning training for employees, partners, and customers (virtual and in-person)
• Review new features and fixes and assess impact against customer organizational needs
• Configure Varicent-specific solutions based on customer requirements
• Generate and communicate monthly performance and support metric reports
• Analyze usage data and metrics to identify and implement remedial actions
• Troubleshoot errors, bugs, and technical issues while advising on best practices and optimizations
• Identify growth opportunities and collaborate to drive sustainable product growth
• Participate in Success Planning Workshops and Customer Success Planning initiatives
• Collaborate with internal stakeholders on change management improvements

What You'll Bring:

• 7+ years of experience in IT Consulting or Enterprise Software Implementation
• Hands-on experience with Varicent Sales Planning Tool (required)
• Bachelor’s degree or higher in a technical field or related business discipline
• Experience with query-based languages and relational databases
• Strong technical data skills including SQL, data manipulation, and Microsoft Excel
• Strong business communication skills
• Experience gathering and interpreting requirements and aligning them with product capabilities
• Ability to work independently, manage time effectively, and adapt to evolving processes
• Preferred: Experience administering, implementing, or supporting Varicent software products

Success Outcomes:

• 1–3 Months: Complete onboarding and training; learn internal systems; begin client introductions; participate in team activities
• 4–6 Months: Manage clients independently; demonstrate prioritization, problem resolution, and adaptability
• 7+ Months: Manage full client portfolio and perform complete Annual Health Check

Compensation:

• Base salary range: $92,300 – $121,000 USD
• Additional bonuses or commissions (where eligible)
• Comprehensive benefits package

Overview of Benefits:

• Health & Wellness: Medical, dental, and vision coverage
• Time Off: PTO and public holidays
• Volunteer Days: Dedicated community service time
• Ignite Days: Dedicated learning and development days
• Financial: Market-aligned compensation
• Retirement: Long-term financial security plans
• Tuition Assistance: Support for continuing education
• Flexibility: Remote and hybrid work options available