Technical Account Manager - Remote

Varicent's Customer Success team is seeking a Technical Account Manager with an analytic mindset and strong focus on data. The TAM will partner with a portfolio of customers to achieve long-term goals, develop strong relationships, and adapt to evolving product offerings. This role supports clients’ varying and unique technical needs throughout every stage of their software lifecycle journey.

What You'll Do:

• Act as a trusted expert managing and nurturing a designated client portfolio
• Facilitate Sales Planning training for employees, partners, and customers (virtual and in person)
• Review new features and fixes and assess their impact on customer organizations
• Configure Varicent-specific solutions based on customer requirements
• Generate and communicate monthly performance and support metric reports
• Analyze usage data and metrics to identify and implement remedial actions
• Troubleshoot errors, bugs, and technical hurdles while advising on optimization best practices
• Identify growth opportunities and collaborate to achieve sustainable product and project growth
• Participate in Success Planning Workshops and Customer Success Planning initiatives
• Work with internal stakeholders to review and improve change management processes

What You'll Bring:

• 7+ years of experience in IT Consulting or Enterprise Software Implementation
• Hands-on experience with Varicent's Sales Planning Tool (required)
• Bachelor’s degree or higher in a technical field or related business discipline
• Experience with query-based languages and relational databases
• Strong SQL, data manipulation, and Microsoft Excel skills
• Experience gathering and interpreting requirements and aligning them with product capabilities
• Ability to troubleshoot and resolve technical issues
• Strong time management and business communication skills

Success Outcomes:

• 1–3 Months: Complete training and onboarding; learn internal systems; begin client introductions; participate in team meetings
• 4–6 Months: Manage clients independently; prioritize work; demonstrate problem resolution and adaptability
• 7 Months and Beyond: Manage a full client portfolio and perform all TAM duties, including a complete Annual Health Check

Compensation:

The estimated annual base salary range is $92,300 – $121,000 USD. Compensation may also include bonuses or commissions where applicable, along with a comprehensive benefits package.

Overview of Benefits:

• Health & Wellness: Medical, dental, and vision coverage
• Time Off: PTO and public holidays
• Volunteer Days: Dedicated time to support community initiatives
• Ignite Days: Learning and professional development days
• Financial: Market-aligned compensation
• Retirement: Long-term financial security plans
• Tuition Assistance: Support for continuing education
• Flexibility: Remote and hybrid work options available