Merchant Retention Specialist - Boulder, CO or El Paso, TX

🏢 Summary: Backend Engineer role focused on designing, building, and maintaining scalable backend systems for the Bookings product within an online selling platform. The position involves developing APIs, optimizing performance, and ensuring reliability across web and mobile integrations. You will contribute to technical planning and architecture in a distributed, event-driven environment. 🗂️ Requirements: 5+ years of professional backend engineering experience, Proficiency in Kotlin or Java, Strong experience with Spring Boot, Experience with PostgreSQL, Experience with Kafka, Experience with Docker, Experience with Kubernetes, Experience with AWS, Knowledge of RESTful APIs, Understanding of distributed systems, Experience with event-driven architectures (CQRS, Event Sourcing), Experience with CI/CD pipelines, Experience with GitHub Actions, Experience with observability tools 📃 Skills: Kotlin, Java, Spring, SpringBoot, PostgreSQL, Kafka, Docker, Kubernetes, AWS, REST, CQRS, EventSourcing, CI/CD, GitHubActions, Grafana, Honeycomb, gRPC, Protobuf 🏢 Description: About SumUp Be empowered to do more that matters. At SumUp, we're on a mission to empower small businesses across the globe by providing a vast set of simple and affordable business tools to help them start, run, and grow their businesses. Today, over 4 million businesses in 36 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships. About the Team You’ll join the Sell Online Tribe , the group shaping how merchants bring their businesses to life online. We design and build tools that help millions of entrepreneurs, from barbers to bakers, sell their products and services anywhere . Our focus is on Online Store and Bookings, two products at the heart of SumUp’s ecosystem. Together, they give merchants the power to manage appointments, showcase their offerings, and get paid—all from their phones. We’re a cross-functional team of Product Managers, Designers, and Engineers who move fast, collaborate openly, and care deeply about crafting beautiful, performant mobile experiences. As part of this team, you’ll help us expand into new verticals, close the feature gap, enabling us to position our product as a complete and competitive solution for small merchants, and make digital selling effortless for small businesses everywhere. What You’ll Do Design, build, and maintain scalable backend systems supporting SumUp’s Bookings product Collaborate with frontend and mobile engineers to deliver new features and improve APIs across web, iOS, and Android Participate in technical planning, code reviews, and design discussions to ensure clean, testable, and maintainable code Continuously optimise performance , ensure observability, and uphold our high reliability standards Actively contribute to shaping the technical roadmap for the Sell Online platform You’ll Be Great for This Role If You have 5+ years of professional backend engineering experience You’re fluent in Kotlin (or Java) and have deep experience with Spring Boot You’ve worked with PostgreSQL, Kafka, Docker, Kubernetes, and AWS You understand RESTful APIs, distributed systems, and event-driven architectures (e.g. CQRS, Event Sourcing) You bring experience with CI/CD pipelines, GitHub Actions, and observability tools like Grafana or Honeycomb You thrive in collaborative teams, enjoy mentoring peers, and care about delivering real value to merchants (Nice to have) Familiarity with gRPC, Protobuf, or performance optimisation at the backend/database level Why You Should Join SumUp 🇵🇱 🌎 Opportunity to work from our vibrant Warsaw office in the Hala Koszyki. This involves a hybrid setup 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success 📚 A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education 🚴 Fitness support: work out on-site at our gym or explore the city using the Multisport Card, subsidised by SumUp for access to sports facilities across Warsaw 🩺 Commitment to well-being: access health insurance coverage for you and your family, plus life insurance to further protect your peace of mind 💰 PPK (Employee Capital Plan): grow your savings with joint contributions from SumUp and the State 🏖 Generous time off: enjoy 26 days of paid leave plus public holidays and special leave days 🌴 Break4me: 1-month sabbatical after 3 years of service 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

🏢 Summary: Three-month full-time accelerator program in Warsaw focused on building and shipping a real MVP in the Sell Online domain, addressing merchant challenges such as onboarding automation and AI-powered tools. Participants work in small product teams, contributing to backend APIs and user-facing features using modern technologies. Top performers receive a one-year contract offer after the program. 🗂️ Requirements: Final-year student or recent graduate in Computer Science, Software Engineering or related field, Experience building at least one full-stack application, Familiarity with Git and collaborative workflows, Hands-on experience with at least one modern programming language (Java, Kotlin, Go, Python or TypeScript), Ability to write clean, testable, well-documented code, Fluency in English 📃 Skills: Kotlin, TypeScript, Java, Go, Python, Git, API, AI 🏢 Description: Build real products that help millions of small businesses thrive. At SumUp, we build fintech tools that empower over 4 million merchants across 37 markets to run and grow their businesses. The Warsaw Accelerator Program puts you at the heart of that mission - working on real product challenges in the Sell Online domain, from reducing merchant onboarding friction to building AI-powered tools that save merchants time and drive revenue. This isn't a traditional internship. From day one, you'll join a small product team, take real ownership of a problem, and ship a working MVP alongside experienced engineers and product mentors. The top three performers will be offered a one-year contract at the end of the programme. 📍 Location: Warsaw, Hala Koszyki (office-first) ⏱  Duration: 3 months, 15th July – 15th October 2026 (full time) 💰 Salary: 8,000 PLN gross per month (Civil Law Contract / Umowa Zlecenie) Curious what that actually looks like? Watch how our Accelerator participantsOpens in new window become contributors to real-world features at SumUp. What you'll work on You'll join one of two teams tackling real merchant problems, including: Reducing onboarding friction by automating merchant setup and data import Building smart waitlist and re-engagement tools to help merchants fill gaps and grow revenue Exploring a consumer-facing marketplace where customers can discover and book services from SumUp merchants Developing AI-powered tools - including a voice-based AI receptionist and a conversational merchant assistant Your impact Working alongside engineering mentors, product leads, and experienced SumUppers, you'll: Design, build, and ship a functional MVP addressing a real merchant problem - from backend APIs to user-facing features Write clean, testable, well-documented code and take part in code reviews from day one Work in weekly sprint cycles, demoing progress every Friday and iterating fast Grow your skills in Kotlin and TypeScript through a hands-on bootcamp in week one, then apply them immediately Present your team's solution on Demo Day to senior engineers and stakeholders across SumUp You might be a great fit if you… Are a final-year student or recent graduate in Computer Science, Software Engineering, or a related field Have built at least one full-stack application - through studies, a personal project, or freelance work Are familiar with Git and collaborative workflows such as branching, pull requests, and code review Have hands-on experience with at least one modern language - Java, Kotlin, Go, Python TypeScript preferred Are curious, self-driven, and learn fast - personal projects, open-source contributions, or online courses are a great signal Are fluent in English, as all programme communication is conducted in English Why join SumUp? Impact with Purpose - Ship products used by millions of small businesses while building next-gen AI tools. This isn't a sandbox. Come As You Are - A workplace that celebrates diversity and fosters an inclusion-first culture. Office Perks - Complimentary lunch every Thursday. Team Culture - Regular social events to connect and unwind. About SumUp Be empowered to build things that matter. At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships. Our commitment to small businesses is reflected in our diverse teamOpens in new window of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values and cultureOpens in new window shape everything we do, fostering inclusion, learning and belonging. SumUp is proud to be an Equal Employment Opportunity employer, committed to building a safe, respectful, and diverse workplace where everyone can thrive. Discover more about our culture and opportunities on our careers website , and follow our journey on LinkedInOpens in new window , and Instagram. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

🏢 Summary: Field-based Outside Sales/Account Executive role focused on managing the full sales cycle for a fintech payment and loyalty solution in the Greater Cleveland area. The position involves prospecting, cold calling, and building relationships with local businesses while using CRM tools to manage pipeline and performance. Offers uncapped commission with OTE of $107,000, base salary, benefits, and advancement opportunities. 🗂️ Requirements: 1-5 years of sales experience, Full sales cycle management experience, Cold calling experience, Territory-based prospecting and canvassing, Ability to conduct sales research, Experience using CRM systems, Reliable transportation 📃 Skills: CRM, SaaS, B2B, Fintech, Salesforce 🏢 Description: SumUp is seeking an Outside Sales/Account Executive for the Greater Cleveland Area! This is a Field Sales Role Who You Are You are a sales professional with 1-5 years of experience, who is bright and driven, looking for a genuine opportunity where you can be with a company for a long time. In fact, you are GREAT, you are going places, so you are looking for a home where your commissions are uncapped, though you also need that base salary to pay immediate bills. You're also looking for somewhere that allows you to move up internally, because you'll need that, and to work with an interesting technical product that actually makes a real difference in the world. You care about helping others and your local neighborhood. You want a start-up atmosphere, but you also want stability in rocky times and good benefits, and you want to work with other great people who are fun and above all make you better than you ever thought you could be. SumUp supports a diverse community of professionals with various backgrounds and lived experiences. There is no "perfect candidate" for this role. We are simply searching for people that are driven to succeed in helping SumUp continue delivering on our values and making our customers successful. A Day In Your Life Armed with a good understanding of the product from training, you will build a sales pipeline by developing relationships with local businesses. We will show you how. You will make their life easier by selling a payment and loyalty solution that turns their small enterprise into the heartbeat of the block. Over 3 million merchants use us because our products are good. This is going to require research however, and cold calling, and knocking on doors, and above all empathy and kindness for your customer's needs. The Role You Would Fill Full sales cycle management including territory based prospecting and canvassing Cold Calling for new business leads Research (play smarter not harder) Use our CRM to track performance and ensure communication and success Your Background 1-5 years of sales experience Reliable transportation Experience in retail, hospitality, B2B and/or SAAS sales is always a plus. If you don't have this, please don't let this stop you from applying Who we are SumUp is a fast-growing fintech firm that helps local families and businesses by allowing them to receive payments quickly and simply, both in-store and online. We are no small cheese because we have over 3000 employees and work in over 34 countries. But most importantly we are relied upon by merchants of all sizes from DHL to taxi drivers. A few details of the role include: Starting Compensation: On-target-earnings (OTE) $107,000 with uncapped commission. Opportunities for advancement and increased compensation based on performance. 22 days of annual PTO plus 11 paid holidays 401K matching Great medical, dental and vision benefits. #SumUpUSA Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.

🏢 Summary: Field Sales role focused on selling payment and loyalty solutions to local businesses, managing the full sales cycle and building a territory-based pipeline. The position offers uncapped commission with base salary, career growth opportunities, and benefits. You will prospect, cold call, and use CRM tools to drive new business and support merchant success. 🗂️ Requirements: 1-5 years of sales experience, Full sales cycle management experience, Territory-based prospecting and canvassing, Cold calling experience, Ability to conduct sales research, Experience using CRM systems, Reliable transportation 📃 Skills: CRM, Sales, Prospecting, ColdCalling, Research, SaaS, Fintech 🏢 Description: SUMUP IS HIRING for the greater Columbus, OH Area... This is a Field Sales role! Who You Are You are a sales professional with 1-5 years of experience, who is bright and driven, looking for a genuine opportunity where you can be with a company for a long time. In fact, you are GREAT, you are going places, so you are looking for a home where your commissions are uncapped, though you also need that base salary to pay immediate bills. You're also looking for somewhere that allows you to move up internally, because you'll need that, and to work with an interesting technical product that actually makes a real difference in the world. You care about helping others and your local neighborhood. You want a start-up atmosphere, but you also want stability in rocky times and good benefits, and you want to work with other great people who are fun and above all make you better than you ever thought you could be. SumUp supports a diverse community of professionals with various backgrounds and lived experiences. There is no "perfect candidate" for this role. We are simply searching for people that are driven to succeed in helping SumUp continue delivering on our values and making our customers successful. A Day In Your Life Armed with a good understanding of the product from training, you will build a sales pipeline by developing relationships with local businesses. We will show you how. You will make their life easier by selling a payment and loyalty solution that turns their small enterprise into the heartbeat of the block. Over 3 million merchants use us because our products are good. This is going to require research however, and cold calling, and knocking on doors, and above all empathy and kindness for your customer's needs. The Role You Would Fill Full sales cycle management including territory based prospecting and canvassing Cold Calling for new business leads Research (play smarter not harder) Use our CRM to track performance and ensure communication and success Your Background 1-5 years of sales experience Reliable transportation Experience in retail, hospitality, B2B and/or SAAS sales is always a plus. If you don't have this, please don't let this stop you from applying Who we are SumUp is a fast-growing fintech firm that helps local families and businesses by allowing them to receive payments quickly and simply, both in-store and online. We are no small cheese because we have over 3000 employees and work in over 34 countries. But most importantly we are relied upon by merchants of all sizes from DHL to taxi drivers. A few details of the role include: Starting Compensation: On-target-earnings (OTE) $107,000 with uncapped commission. Opportunities for advancement and increased compensation based on performance. 22 days of annual PTO plus 11 paid holidays 401K matching Great medical, dental and vision benefits. #SumUpUSA Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.

🏢 Summary: Technical Account Manager role focused on supporting and optimizing Varicent’s Sales Planning solutions for a portfolio of enterprise customers. The position combines hands-on configuration, data analysis, and customer enablement to drive product adoption, performance optimization, and long-term success. Requires strong SQL and data skills along with extensive experience in Varicent’s Sales Planning tool. 🗂️ Requirements: 7+ years of experience in IT consulting or enterprise software implementation, Hands-on experience with Varicent Sales Planning tool, Bachelor’s degree in a technical or related business field, Experience with query-based languages and relational databases, Strong SQL and data manipulation skills, Advanced Microsoft Excel skills, Experience gathering and translating business requirements into technical solutions, Ability to manage client portfolio independently and meet deadlines 📃 Skills: SQL, Excel, RelationalDatabases, QueryLanguages, DataAnalysis, DataManipulation, Varicent, SalesPlanning 🏢 Description: At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here's why you'll thrive at Varicent: Innovate with Purpose: Build impactful solutions for customers worldwide. Join Excellence: Work in a diverse, collaborative, and innovative team. Shape the Future: Lead in redefining revenue optimization. Grow Together: Unlock your potential in a supportive environment. Join us at Varicent—where your talent and ambition meet limitless opportunities for success! Varicent's Customer Success team is actively seeking a Technical Account Manager with an analytic mindset and a keen focus on data. The dedicated TAM will partner with a portfolio of customers to achieve long-term goals, while developing strong relationships, and adapting to our evolving product offerings. The successful candidate will coach and enable their client contacts on technical needs, new feature adoption, encourage model optimization, and facilitate the extension of the existing VIP agreement. This role was created to support client's varying and unique technical needs during every stage of their software lifecycle journey. Extensive hands on experience with Varicent's Sales Planning tool is a Requirement. What You'll Do: Assume the role of expert and specialist, trusted with the responsibility of managing and nurturing your designated client portfolio. Facilitate Sales Planning training to employees, partners, and customers in group based settings (both virtually and in person) Review impact of new features and fixes and assess those against customers organizational needs Assist in configuring Varicent specific solutions based on customer requirements as requested Generate and communicate monthly performance and support metric reports Analyze usage data and metrics to identify remedial actions required Help implement remedial actions for proactive maintenance Support other team members by troubleshooting errors, bugs & technical hurdles and advising on best practice for optimizations - upskilling the team in the process Take initiative in identifying growth opportunities Collaborate with our team to achieve sustainable project and product growth Participate in Success Planning Workshops to drive Customer Success initiatives through Customer Success Planning Work with internal stake holders to review change management process and propose future state where possible What You'll Bring: At least 7 years of experience in IT Consulting, Enterprise Software Implementation Experience with Varicent's Sales Planning Tool is a Requirement Bachelor's Degree or higher in a technical field or a related business discipline Prior experience with Query Based Languages and Relational Databases Technical data skills including strong experience with SQL, data manipulation, Microsoft Excel Time management: organize work schedules ensuring deadlines are always met Strong business communication skills Experience in gathering and interpreting requirements and matching those with product capabilities Ability to empathize with customers and understand their needs at every stage of the software lifecycle Initiative and ability to work with minor oversightAbility to adapt to evolving and changing processes Preferred: Hands on experience of Varicent software products (Administering, implementing, and/or supporting Success Outcomes 1-3 Months: Candidate should be familiar with company culture, policies, and internal systems. Training and onboarding should be complete. Candidate will learn the various sources to obtain information. Begin client and CSM introductions. Participation in team meetings and events. 4-6 Months: Candidate should be able to manage their clients fairly independently and adhere to the VIP program. Candidate will begin to prioritize their own work and demonstrate problem resolution, personal growth, and adaptability 7 Months and Beyond: Candidate will be given a full client portfolio. After 12 months should be able to perform all duties of a TAM, including performing a complete Annual Health Check For this role, the estimated annual base salary range is between $92,300 – $121,000 USD. In addition to base salary, our compensation package may include bonuses, commissions for eligible sales roles, and a comprehensive benefits package. The actual base salary will vary based on factors including individual qualifications and market data, as objectively assessed during the interview process. This posting is for a existing vacancy. This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement — not replace — human decision-making. Overview of Benefits: Health & Wellness— Comprehensive medical, dental, and vision coverage tailored to your local needs Time Off— PTO and public holidays to rest, recharge, and do what matters most Volunteer Days— Dedicated time to give back and support the communities that matter to you Ignite Days— Dedicated learning days to support continuous growth, skill development, and professional learning Financial— Compensation that reflects your market and your value Retirement— Retirement plans designed to help you build long-term financial security Tuition Assistance— Invest in your growth with support for continuing education and professional development Flexibility— Work where you thrive, with remote and hybrid options available across most regions Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accomodations@varicent.com Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact

🏢 Summary: Technical Account Manager role focused on supporting and optimizing Varicent’s Sales Planning solutions for a portfolio of enterprise customers. The position combines hands-on configuration, data analysis, training, and lifecycle support to drive product adoption and long-term customer success. Candidates must bring strong SQL, database, and Varicent Sales Planning expertise. 🗂️ Requirements: 7+ years of experience in IT consulting or enterprise software implementation, Hands-on experience with Varicent Sales Planning tool, Bachelor’s degree in a technical field or related business discipline, Experience with query-based languages and relational databases, Strong SQL and data manipulation skills, Advanced Microsoft Excel skills, Experience gathering and interpreting technical requirements, Ability to troubleshoot technical issues and optimize solutions 📃 Skills: SQL, Excel, Varicent, Databases, Relational, Data, Querying, SaaS 🏢 Description: At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here's why you'll thrive at Varicent: Innovate with Purpose: Build impactful solutions for customers worldwide. Join Excellence: Work in a diverse, collaborative, and innovative team. Shape the Future: Lead in redefining revenue optimization. Grow Together: Unlock your potential in a supportive environment. Join us at Varicent—where your talent and ambition meet limitless opportunities for success! Varicent's Customer Success team is actively seeking a Technical Account Manager with an analytic mindset and a keen focus on data. The dedicated TAM will partner with a portfolio of customers to achieve long-term goals, while developing strong relationships, and adapting to our evolving product offerings. The successful candidate will coach and enable their client contacts on technical needs, new feature adoption, encourage model optimization, and facilitate the extension of the existing VIP agreement. This role was created to support client's varying and unique technical needs during every stage of their software lifecycle journey. Extensive hands on experience with Varicent's Sales Planning tool is a Requirement. What You'll Do: Assume the role of expert and specialist, trusted with the responsibility of managing and nurturing your designated client portfolio. Facilitate Sales Planning training to employees, partners, and customers in group based settings (both virtually and in person) Review impact of new features and fixes and assess those against customers organizational needs Assist in configuring Varicent specific solutions based on customer requirements as requested Generate and communicate monthly performance and support metric reports Analyze usage data and metrics to identify remedial actions required Help implement remedial actions for proactive maintenance Support other team members by troubleshooting errors, bugs & technical hurdles and advising on best practice for optimizations - upskilling the team in the process Take initiative in identifying growth opportunities Collaborate with our team to achieve sustainable project and product growth Participate in Success Planning Workshops to drive Customer Success initiatives through Customer Success Planning Work with internal stake holders to review change management process and propose future state where possible What You'll Bring: At least 7 years of experience in IT Consulting, Enterprise Software Implementation Experience with Varicent's Sales Planning Tool is a Requirement Bachelor's Degree or higher in a technical field or a related business discipline Prior experience with Query Based Languages and Relational Databases Technical data skills including strong experience with SQL, data manipulation, Microsoft Excel Time management: organize work schedules ensuring deadlines are always met Strong business communication skills Experience in gathering and interpreting requirements and matching those with product capabilities Ability to empathize with customers and understand their needs at every stage of the software lifecycle Initiative and ability to work with minor oversightAbility to adapt to evolving and changing processes Preferred: Hands on experience of Varicent software products (Administering, implementing, and/or supporting Success Outcomes 1-3 Months: Candidate should be familiar with company culture, policies, and internal systems. Training and onboarding should be complete. Candidate will learn the various sources to obtain information. Begin client and CSM introductions. Participation in team meetings and events. 4-6 Months: Candidate should be able to manage their clients fairly independently and adhere to the VIP program. Candidate will begin to prioritize their own work and demonstrate problem resolution, personal growth, and adaptability 7 Months and Beyond: Candidate will be given a full client portfolio. After 12 months should be able to perform all duties of a TAM, including performing a complete Annual Health Check For this role, the estimated annual base salary range is between $92,300 – $121,000 USD. In addition to base salary, our compensation package may include bonuses, commissions for eligible sales roles, and a comprehensive benefits package. The actual base salary will vary based on factors including individual qualifications and market data, as objectively assessed during the interview process. This posting is for a existing vacancy. This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement — not replace — human decision-making. Overview of Benefits: Health & Wellness— Comprehensive medical, dental, and vision coverage tailored to your local needs Time Off— PTO and public holidays to rest, recharge, and do what matters most Volunteer Days— Dedicated time to give back and support the communities that matter to you Ignite Days— Dedicated learning days to support continuous growth, skill development, and professional learning Financial— Compensation that reflects your market and your value Retirement— Retirement plans designed to help you build long-term financial security Tuition Assistance— Invest in your growth with support for continuing education and professional development Flexibility— Work where you thrive, with remote and hybrid options available across most regions Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accomodations@varicent.com Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact

🏢 Summary: Leadership role overseeing Enterprise and Scaled Customer Success segments, focused on building a unified account health framework, driving proactive retention, and scaling data-driven CS operations. The position blends strategic process design with hands-on coaching and performance management of CSMs. It emphasizes analytics, automation, and structured playbooks to improve global retention across a large account base. 🗂️ Requirements: 2+ years managing a Customer Success team or 4+ years as Senior/Lead CSM, Experience managing high-touch Enterprise accounts, Experience managing Scaled/Digital CS segments, Proficiency using CRM, BI tools, or Excel for data analysis, Ability to design and implement scalable processes or workflows, Experience tracking account health and predicting churn, Performance management using KPIs 📃 Skills: CRM, BI, Excel, Automation, Gainsight, Vitally, ChurnZero, DataVisualization, Analytics, KPI 🏢 Description: Steer offers a suite of software tools for automotive repair shops, combining essential tools into a user-friendly, cost-effective platform. The platform includes a Customer Relationship Management (CRM) marketing suite with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and other features. Following the acquisition of AutoOps, the platform also includes intelligent, fully integrated scheduling software that enables customers to book appointments through a shop's website and Google Business Profile. About the Role As the Manager of Scaled Customer Success, you will lead Customer Success Managers across a diverse portfolio, ranging from high-touch Enterprise partnerships to high-volume Scaled segments. Reporting to the Director of Customer Success, you will bridge personalized relationship management and digital-first automation. Your mission is to build a unified Account Health framework that supports every customer segment and to transform informal knowledge-sharing into structured, data-driven playbooks that drive global retention. You Will - Define and iterate engagement models for Enterprise (high-touch) and Scaled (tech-touch) tiers. - Develop a standardized Account Health Scoring system to identify risk across 1,000+ accounts. - Transition informal collaboration into a structured internal knowledge base and formal playbooks. - Use leading indicators to proactively drive retention and reduce churn risk. - Manage day-to-day team performance using clear KPIs to support accountability and growth. You Have Must Have: - 2+ years of experience managing a Customer Success team or 4+ years as a Senior/Lead CSM. - Proven experience managing high-touch Enterprise accounts and Scaled/Digital segments. - Experience using CRM, BI tools, or Excel to track health, predict churn, and report on performance. - Ability to design and implement scalable processes, tools, or workflows. - High emotional intelligence with a coaching-focused leadership style. Nice to Have: - Ability to work with advanced data visualization tools. - Experience selecting or implementing a CS platform such as Gainsight, Vitally, or ChurnZero. - Experience in the automotive industry. We Offer - 100% remote work environment. - Medical, dental, and vision insurance within 30 days (100% employer-paid medical). - Equity package. - Flexible PTO with 15 days minimum. - Generous parental leave. - FSA and HSA options. - 401(k). - Growth and wellness stipend. - WFH equipment. - Opportunity to work with the latest technology. - Collaborative, high-ownership culture. - Opportunities for development and career growth.

🏢 Summary: Customer Success Sales Manager responsible for managing and growing existing accounts, generating new business opportunities, and owning the full sales cycle. The role focuses on consultative selling of CAD and engineering solutions while maintaining pipeline and forecasting accuracy in CRM systems. It combines relationship management, prospecting, and collaboration with technical teams to deliver long-term customer success. 🗂️ Requirements: Bachelor’s degree in Business, Engineering, or related field (or equivalent experience), 2–3 years of sales experience including prospecting and closing, Experience managing full sales cycle, Ability to maintain pipeline and forecasting in CRM, Collaboration with technical and cross-functional teams, Strong communication and organizational skills 📃 Skills: HubSpot, SOLIDWORKS, CAD, CRM, Salesforce, Forecasting 🏢 Description: CUSTOMER SUCCESS SALES MANAGER WHAT YOU WILL BE DOING: Build and manage strong relationships within a defined set of accounts, serving as a trusted advisor to customers. Prospect and generate new opportunities within existing accounts and targeted prospects. Own the full sales cycle, including identifying opportunities, progressing deals, forecasting, and closing business. Partner closely with customers to understand their needs and align solutions that drive value. Maintain accurate and up-to-date activity, pipeline, and forecasting within HubSpot CRM. Collaborate with internal teams (technical, marketing, and leadership) to deliver a seamless customer experience. Continuously develop product knowledge, including certifications in Dassault Systèmes or other vendor solutions. Stay proactive and persistent in follow-up to ensure opportunities move forward and customers stay engaged. Contribute to team success by sharing insights, best practices, and supporting overall sales initiatives. WHAT YOU NEED TO BE SUCCESSFUL: Bachelor's degree in Business, Engineering, or related field (or equivalent experience) 2–3 years of sales experience, including prospecting and closing business Strong ability to build relationships and earn trust with customers Self-motivated with strong problem-solving and critical thinking skills Excellent communication, organization, and follow-through Ability to collaborate effectively across teams to drive results PREFERRED QUALIFICATIONS: Experience selling CAD, engineering, or manufacturing solutions Familiarity with SOLIDWORKS or similar platforms Experience using HubSpot CRM Proven track record of generating pipeline and closing new business Experience with solution-based or consultative sales approaches PERKS OF WORKING AT CADIMENSIONS Competitive Compensation: $50,000 – $60,000 base salary plus commission Health Benefits: Medical, dental, and vision coverage, including a medical plan option where CADimensions pays 100%. 401(k) with Immediate Matching: Company match available with no waiting period. Generous Time Off: Paid time off that increases every year, plus dedicated paid volunteer time. Flexibility: Remote work environment. Growth Opportunities: Develop technical and business systems expertise while working closely with teams. Great Culture: Collaborative team environment recognized as a Great Place to Work. EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

🏢 Summary: Senior Backend Engineer role focused on building secure backend systems to ensure fiscal compliance of POS products across multiple European markets. The position involves designing and implementing integrations for receipt fiscalization and regulatory reporting within a distributed, cross-functional environment. The role supports international expansion by developing scalable, fault-tolerant backend solutions. 🗂️ Requirements: 5+ years of backend engineering experience, Strong proficiency in Java and/or Kotlin, Solid understanding of system architecture and design principles, Experience with data modeling and API design, Experience building distributed and fault-tolerant systems, Hands-on experience with AWS, Hands-on experience with Kubernetes, Knowledge of Kafka, Knowledge of Postgres, Understanding of CQRS 📃 Skills: Java, Kotlin, AWS, Kubernetes, Kafka, Postgres, CQRS, APIs, Microservices, DistributedSystems 🏢 Description: About the team SumUp’s Point-of-Sale (POS) solution empowers cafes, shops, bars, hair salons, and other businesses to operate efficiently and grow. It offers a wide range of features, including product catalogs, inventory management, business analytics, compliance support, and loyalty tools. Our Fiscalization team will accelerate making the following countries fiscally compliant: Italy, Sweden, Norway, Belgium, Austria, and many other European countries. They will also start building the path for integrating with third parties and fiscalizing receipts. As a Senior Backend Engineer , you’ll collaborate with a dynamic, cross-functional team of Product Managers, Product Designers, Engineering Managers, and fellow engineers. About the role You will be working on secure backend systems to ensure our SumUp’s Point of Sale (POS) products are compliant in the different countries in our roadmap. Furthermore, you will work with the Fiscalization squad to understand the challenge in each market to design a unique solution to delivery. You’re a developer who values user-centric design, precision, and seamless collaboration. You bring structure to communication and thrive in a cross-functional environment. This will be B2B role for our team in Warsaw. What you’ll do Build and maintain fiscal compliance solutions to enable SumUp's expansion across Italy, Sweden, Norway, Belgium, Austria, and other European markets. Develop integrations with third-party services for receipt fiscalization and regulatory reporting systems. Navigate SumUp's complex POS ecosystem and master fiscalization frameworks across multiple jurisdictions. Collaborate with distributed squad members and stakeholders across 5+ cities in a hybrid environment. You’ll thrive in this role if: You have 5+ years experience in backend engineering with Java and/or Kotlin. You have a strong understanding of fundamental system architecture, design principles, data modeling, and API design. You have a strong experience with distributed and fault-tolerant systems. You have user-level experience working with AWS and Kubernetes. You have good knowledge of Kafka, Postgres, & CQRS. Why You Should Join SumUp (Warsaw) 🇵🇱 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced 🚀 Enrolment onto our VSOP program: you will own a stake in SumUp’s future success 🚴 Fitness support: work out on-site at our gym or explore the city using the Multisport Card, subsidised by SumUp for access to sports facilities across Warsaw 🩺 Commitment to well-being: access health insurance coverage for you and your family, plus life insurance to further protect your peace of mind 💰 PPK (Employee Capital Plan): grow your savings with joint contributions from SumUp and the State. 🏖️ Generous time off: enjoy 26 days of paid leave plus public holidays and special leave days 🌴 Break4me: 1-month sabbatical after 3 years of service 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

🏢 Summary: Customer Success role focused on onboarding and supporting SMB customers using reality capture hardware and software solutions across the Mountain West region. The position involves driving product adoption, managing key accounts, resolving customer issues, and ensuring measurable customer success. Candidates should have experience in B2B customer success and familiarity with geospatial, engineering, or AEC technologies. 🗂️ Requirements: Bachelor's or Master's degree in Geosystems, Engineering, or Computer Science, 3+ years of B2B customer success, account management, or consulting experience, Experience building trusted relationships with B2B clients, Familiarity with geospatial, technology, or AEC industries, Strong organizational and communication skills, Willingness to travel, Ability to support customer onboarding and adoption processes 📃 Skills: Geosystems, Engineering, ComputerScience, B2B, Geospatial, AEC, Hardware, Software, Consulting 🏢 Description: THE OPPORTUNITY Do you have what it takes to drive and maximize customer success for our unique products? As part of our Customer Experience team, you will be working closely with our SMB (Small-Medium Businesses) customers. You will play a pivotal role in enabling and increasing the adoption of hardware and software solutions within the customer base while ensuring customer success. The exciting opportunity to leverage your skills in order to equip customers to tap into the full potential of the solutions awaits you. With a deep understanding of the reality capture system, you will oversee the customer onboarding process and support them throughout the adoption cycle to ensure they achieve the best possible results. This role covers the Mountain West region, so candidates should be currently located in, or open to relocating to, one of the following states: Idaho, Montana, North Dakota, South Dakota, Nebraska, Kansas, Oklahoma, Missouri, Texas, Wyoming, Colorado, New Mexico, or Utah. COMPENSATION The hiring range for this role is $57,800 – $98,260 per year base salary, with a total on-target earnings (OTE) range of $68,000 – $115,600. Actual compensation within this range is based on skills, experience, and qualifications. HOW YOU WILL MAKE AN IMPACT - Act as the trusted advisor for key accounts, building and maintaining strong relationships, synthesizing business needs, and communicating insights across internal stakeholders - Conduct regular high-touch customer activities, such as calls, service reviews, and enablement sessions, to deepen engagement and ensure satisfaction - Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts - Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success - Serve as the primary escalation point for customer issues, coordinating with internal and external teams to resolve them effectively - Track and report on key account health metrics, and lead initiatives to address risks or drive improvements - Communicate effectively at all levels of the organization, keeping stakeholders informed WHAT WILL HELP YOU SUCCEED IN THE ROLE - Bachelor's or Master's degree in Geosystems, Engineering or Computer Science - 3+ years of experience in B2B customer success, account management, or consulting - Proven track record of building trusted relationships with B2B clients and delivering measurable business value - Familiarity with the technology, geospatial, or AEC industries - Exceptional organizational, interpersonal, and communication skills - Willingness to travel to build deeper relationships and address customers' technical needs HOW WE WILL KEEP YOU SMILING - 15 days of vacation and 11 public holidays - Flexible working hours and a hybrid work setup - Competitive compensation package - Health, vision, and dental insurance - Up to $4500 USD employee referral bonus - 401k matching up to 4% - 5 days of paid sick leave - Paid parental leave We derive our strength from our diversity. The company is committed to fostering an inclusive and diverse workplace and encourages everyone to apply.