PostgreSQL Service Owner

🏢 Summary: The offer is for a DevOps/Automation Engineer responsible for designing and implementing scripts to automate internal and customer-related workflows, improve existing tools, and resolve operational issues with sustainable solutions. The role focuses on centralized batch processing and continuous optimization of processes in Linux and Windows environments. 🗂️ Requirements: Completed education in IT or equivalent qualification, Several years of experience in DevOps or similar engineering role, Hands-on experience with automation and centralized batch processing, Strong scripting skills in PowerShell, Perl, Python, Understanding of Linux and Windows environments, Experience with Streamworks or willingness to develop expertise, Knowledge of z/OS JCL, Fluent English communication skills 📃 Skills: PowerShell, Perl, Python, Bash, Linux, Windows, Streamworks, JCL, z/OS, Java, OpenShift, DevOps, Automation 🏢 Description: About our Team: We are a self-organized team of five engineers who value trust, ownership, and a shared passion for innovation. Our focus is on automating workflows and enabling efficient program execution for our international customers. As demand continues to grow, we are constantly improving and automating our internal processes and tools to deliver even greater efficiency while maintaining the high quality standards we are known for. Key Responsibilities: Design, develop, and document scripts to automate recurring internal processes Analyze existing tools and workflows to identify automation opportunities, present ideas, and implement improvements Support the team in automating customer-related workflows and processes Investigate operational issues and develop sustainable, long-term solutions independently Your Skills: Completed education in IT or a comparable qualification Several years of experience in a DevOps or similar engineering role Hands-on experience with automation and centralized batch processing (experience with Streamworks is a strong plus) Motivation to further develop expertise in Streamworks and related tools Strong scripting skills in PowerShell, Perl, Python and ideally Bash Solid understanding of both Linux and Windows environments Knowledge of z/OS JCL and Java is an advantage Experience with OpenShift is a plus Fluent communication skills in English You will thrive here if you: Take ownership, work responsibly and approach challenges with a solution-oriented mindset Enjoy working in agile environments and are motivated by continuous improvement Are proactive, bring ideas forward and take initiative Communicate in a clear, constructive,and collaborative way Value teamwork and actively contribute to a positive team dynamic Bring enthusiasm and commitment to your daily work Think innovatively, act with an entrepreneurial mindset and stay focused on delivering value for customers What you can expect from us: We want to provide you with everything you need to succeed. To do that, we offer a bunch of benefits (depending on the type of contract chosen). Paid time off: Enjoy 30 paid days off per year. Flexible benefits budget: Additional budget that can be used for both personal or professional development. Comprehensive medical coverage: Full private healthcare for you and your family, including rehabilitation, psychotherapy, and dental services. Home office allowance: Support for a comfortable and productive remote work setup. Work from anywhere in Poland: Freedom to work remotely with the option to access our modern office in central Warsaw. You could expect occasional travels to Switzerland. Recruitment Process Overview: 45min video call with our recruiter. 1h Technical Video Call. 1h video call with Project Lead. Join us in shaping the future of insurance at Helvetia Baloise Group where in a dynamic, global team setting, you’ll have the freedom to bring your ideas to life and work alongside experts to solve demanding technical challenges.

🏢 Summary: Role focused on shaping and delivering AI and GenAI use cases in underwriting, translating business needs into structured requirements and scalable, production-ready solutions. The position drives end-to-end AI initiatives, ensuring integration with enterprise systems, governance standards, and real business processes. It combines product ownership with practical AI implementation in a regulated environment. 🗂️ Requirements: Several years of experience delivering AI, GenAI, automation or data-driven solutions, Experience translating business needs into clear use cases, user stories and backlog items, Strong understanding of AI applicability, feasibility and risks, Experience analyzing business processes and operational workflows, Proven product ownership and backlog management experience, Experience working with cross-functional business and IT teams, Understanding of enterprise systems, data flows and integrations, Fluent English communication skills 📃 Skills: AI, GenAI, LLM, RAG, Automation, Data, Underwriting, Backlog, UserStories, Integration, Governance, DocumentProcessing, Workflow, AgenticAI 🏢 Description: About our Team: "Group AI Services" is a central team driving the adoption of Data & AI across Helvetia Baloise. We help teams turn ideas around AI, GenAI and Agentic AI into scalable, well-governed solutions that create real business value. We collaborate closely with Market Units and Group Functions - from supporting end-to-end delivery of key initiatives, to co-creating solutions, enabling teams with reusable tools, patterns and guidance. Our focus is not just on building AI, but on making it work in practice - embedded in real business processes, IT systems and everyday operations. In this role, you will help shape and drive AI use cases in domains like Underwriting, turning ideas into clear requirements and solutions that truly impact how the business operates. Key Responsibilities: Shape AI use cases from idea into clear scope, requirements and priorities Translate business needs into structured user stories and backlog items Collaborate with business, technology and governance teams to deliver solutions end-to-end Ensure AI solutions are practical, scalable and embedded in underwriting processes Identify opportunities where AI can improve workflows and create measurable value Support testing, user feedback and continuous improvement Contribute to best practices and reusable approaches to strengthen AI delivery across the Group Your Skills: Several years of experience delivering AI, GenAI, automation or data-driven solutions in business environments Strong understanding of how AI can be applied in practice, including value, feasibility and risks Ability to analyze business processes, user workflows and operational needs Proven experience in translating complex business needs into clear use cases, requirements and priorities Solid product ownership skills (prioritization, backlog management, stakeholder alignment, delivery follow-up) Experience working with cross-functional teams across business, IT and governance areas Good understanding of enterprise systems, data flows, integrations and constraints Strong communication skills in English, with the ability to engage both business and technical stakeholders Ideally, you also have: Experience with AI, GenAI or automation in insurance, financial services or another regulated environment Understanding of the insurance value chain, especially underwriting, risk or operations Familiarity with common AI solution patterns (e.g. RAG, LLM-based assistants, document processing, workflow automation or agentic flows) Awareness of responsible AI, governance and regulatory considerations Experience working in international or matrix organizations You will thrive here if you: Think in a structured and analytical way – you can break down complex processes, handle ambiguity and focus on the real problem Bring a strong product mindset – you focus on value, prioritization, usability and real adoption Communicate clearly and confidently – you ask the right questions, challenge assumptions and turn complexity into clear decisions Collaborate effectively – you work well across business, tech and governance teams, even without formal authority Stay pragmatic and outcome-focused – you balance ambition with feasibility and focus on getting things done Are assertive yet constructive – you build trust while driving clarity, decisions and progress What you can expect from us: We want to provide you with everything you need to succeed. To do that, we offer a bunch of benefits (depending on the type of contract chosen). Paid time off: Enjoy 30 paid days off per year. Flexible benefits budget: Additional budget that can be used for both personal or professional development. Comprehensive medical coverage: Full private healthcare for you and your family, including rehabilitation, psychotherapy, and dental services. Home office allowance: Support for a comfortable and productive remote work setup. Work from anywhere in Poland: Freedom to work remotely with the option to access our modern office in central Warsaw. You could expect occasional travels to Switzerland. Recruitment Process Overview: 45min video call with our recruiter. 1h Technical Video Call. 1h video call with Project Lead. Join us in shaping the future of insurance at Helvetia Baloise Group where in a dynamic, global team setting, you’ll have the freedom to bring your ideas to life and work alongside experts to solve demanding technical challenges.

🏢 Summary: Long-term Hosting Service Owner role focused on managing global Cloud and Server environments to ensure SLA compliance, operational excellence, and cost efficiency. The position involves governance, vendor and team management, disaster recovery, and optimization of the hosting estate. The role supports service transition, capacity planning, and alignment with ITIL-based operational processes in a hybrid work model. 🗂️ Requirements: Proven experience in IT Operations with global service delivery exposure, Experience managing Cloud and Server environments, Experience with SLA management and operational performance governance, Experience with ITIL processes and IT service management frameworks, Budget management experience including FinOps and Cloud cost control, Experience managing third-party vendors and outsource agreements, Experience leading distributed technical teams, Experience with disaster recovery and capacity planning, Experience with IT asset and software management tools, European Union citizenship, Residence in Poland 📃 Skills: Cloud, Servers, ITIL, FinOps, SLA, ITSM, Governance, DisasterRecovery, CapacityPlanning, VendorManagement, AssetManagement 🏢 Description: In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting-edge technologies that shape the world of the future. We are seeking a highly experienced Hosting Service Owner to join a remote development team. This role focuses on managing the global Cloud and Server estate, ensuring operational excellence, cost efficiency, and SLA compliance across the hosting environment. The candidate will collaborate closely with IT Infrastructure leadership, application teams, and third party vendors to deliver a robust, scalable hosting service. Project information: Type of project: IT services Office location: Poland, Kraków Work mode: Hybrid, 2 days at the office Budget: 140-165 PLN net/h - b2b Project length: Long-term Only candidates with citizenship in the European Union and residence in Poland Start date: ASAP (depending on candidate's availability) Project scope: Manage and oversee global hosting operations, including Cloud and Server environments Ensure operational performance meets agreed SLA targets and business expectations Build and maintain strategic relationships with key third-party suppliers Manage nearshore and offshore teams to deliver consistent hosting services Oversee third party outsource agreements to ensure quality, reliability, and cost efficiency Maintain operational expenditure forecasting and support recharge of services to internal customers Contribute to technical governance and ensure compliance with IT policies, frameworks, and ITIL processes Attend Change Approval Board meetings to ensure alignment and governance Develop, maintain,and review internal technical processes and procedures for the hosting service Support technology rationalization, consolidation, and optimization initiatives across regions Ensure appropriate technical oversight and governance across Cloud & Server estate Drive consistency in processes, governance, and tooling across IT operations, application teams, and engineering teams Oversee service transition to IT operations for any implementations and service delivery execution Collaborate with architecture and PMO functions to ensure operationally supportable technology with gap analysis on contracts Lead cost optimization initiatives while maintaining operational stability Manage IT software and asset management tools used by the hosting service Advise and guide vendor management during contract renewals, benchmarking, and validation of quotes Run service reviews in partnership with Vendor Management to ensure SLA compliance and continual service improvement Own disaster recovery, service availability, and capacity planning for the hosting service Act as escalation point for hosting service operations Requirements: Previous experience in IT Operations, with global service delivery exposure Budgetary experience with commercial awareness, including FinOps and Cloud technology roadmaps Excellent IT people management skills,with experience managing teams across multiple locations (1-3 direct/indirect reports) Strong ability to manage relationships with internal IS and business stakeholders Excellent analytical skills to translate technical details into service language Engaging, articulate, and able to influence across global IT and business stakeholders Prepared to work flexible hours and undertake international travel as required Strong communication skills, both written and oral We offer: Challenging position in global environment Hybrid working model Full-time job agreement based on b2b (UoP can be considered) Private medical care with dental care (covering 70% of costs) Multisport card (also for an accompanying person) Life insurance

🏢 Summary: Senior ServiceNow Engineer role focused on designing, building, and operating scalable ITSM and SPM solutions while consolidating the platform and modernizing integrations. The position involves end-to-end development, automation, testing, and governance of a multi-entity ServiceNow environment. You will drive migration from legacy ITSM tools and implement robust integration and CI/CD practices. 🗂️ Requirements: 5+ years ServiceNow development in production environments, Strong expertise in ITSM modules (Incident, Problem, Change, Service Catalog, Request, CMDB), Experience with ServiceNow SPM / Project Portfolio Management, Strong JavaScript scripting with Glide API, Business Rules, Script Includes, UI Policies, Client Scripts, Experience with REST and SOAP integrations, Hands-on experience with MID Server and IntegrationHub, Experience with ATF automated testing, Experience with CI/CD pipelines, Understanding of OOB-first implementation principles, ServiceNow Certified System Administrator (CSA) or equivalent, Experience working in agile delivery environments, Knowledge of platform governance and sustainable customization practices 📃 Skills: ServiceNow, ITSM, SPM, JavaScript, GlideAPI, REST, SOAP, MIDServer, IntegrationHub, ATF, CICD, CMDB, ServiceCatalog, Incident, Problem, Change, Request, Demand, Portfolio 🏢 Description: About our Team: Our team is responsible for the ServiceNow platform, acting as the central hub for expertise and support for Market Units and IT departments across the organization. We focus on IT Service Management (ITSM) and Strategic Portfolio Management (SPM), ensuring the platform runs reliably, scales with business needs, and continuously evolves to support the organization’s growth. Role Purpose: We are looking for a hands-on Senior ServiceNow Engineer to join our ServiceNow chapter and drive platform consolidation, strengthen our Strategic Portfolio Management (SPM), and modernize integrations. This is not a maintenance role - you will design, build and operate solutions that directly impact thousands of users and key business processes. You will help shape a scalable and well-governed ServiceNow platform across multiple business entities, support the migration from legacy ITSM tools to ServiceNow as the single platform of record and contribute to simplifying and improving the integration landscape. Key Responsibilities: Design, configure and develop solutions across ITSM modules (Incident, Problem, Change, Request, CMDB) and SPM modules (Demand, Resource, Project & Portfolio Management) Build custom applications, flows, and automation using low-code tooling and JavaScript/Glide API Architect and implement integrations with enterprise systems (monitoring, HR, finance, DevOps) via REST, MID Server, and IntegrationHub; reduce existing integration debt Own end-to-end testing including ATF automated test suites and quality gates within CI/CD pipelines Design platform automation: event-driven workflows, scheduled jobs, SLA management, and notifications Operate within agile squads across the full delivery lifecycle Platform governance and sustainable customization practices Your Skills: 5+ years hands-on ServiceNow development and configuration in production environments Deep expertise across ITSM modules: Incident, Problem, Change, Service Catalog, Request, CMDB Proven experience with ServiceNow SPM/Project Portfolio Management Strong JavaScript scripting: Glide API, Business Rules, Script Includes, UI Policies, Client Scripts Understanding of OOB-first implementation principles Solid experience with integration patterns: REST, SOAP, MID Server, IntegrationHub Hands-on ATF experience and strong testing/QA discipline ServiceNow Certified System Administrator (CSA) or equivalent Experience in agile, cross-functional delivery environments Platform governance and sustainable customization practices Ideally, you also have: ServiceNow CIS certification in ITSM or SPM/ITBM Exposure to ITOM capabilities such as Discovery, Service Mapping, or Event Management is beneficial. Experience with PLANTA or comparable PPM tooling Familiarity with cloud infrastructure (AWS, Azure, GCP) in a platform ops context CI/CD tooling experience (Jenkins, GitLab CI, GitHub Actions) applied to ServiceNow delivery Experience with event-driven architecture, microservices, or API gateway patterns You will thrive here if you: Solve complex problems with elegant solutions, not workarounds Stay ahead of ServiceNow platform releases and evolving best practices Think upstream and downstream before you build Communicate clearly with both technical and non-technical stakeholders in distributed agile teams Thrive in fast-moving environments with competing priorities and incomplete information What you can expect from us: We want to provide you with everything you need to succeed. To do that, we offer a bunch of benefits (depending on the type of contract chosen). Paid time off: Enjoy 30 paid days off per year. Flexible benefits budget: Additional budget that can be used for both personal or professional development. Comprehensive medical coverage: Full private healthcare for you and your family, including rehabilitation, psychotherapy, and dental services. Home office allowance: Support for a comfortable and productive remote work setup. Work from anywhere in Poland: Freedom to work remotely with the option to access our modern office in central Warsaw. You could expect occasional travels to Switzerland. Recruitment Process Overview: 45min video call with our recruiter. 1h Technical Video Call. 1h video call with Project Lead. Join us in shaping the future of insurance at Helvetia Baloise Group where in a dynamic, global team setting, you’ll have the freedom to bring your ideas to life and work alongside experts to solve demanding technical challenges.

🏢 Summary: Leadership role responsible for end-to-end delivery and operational excellence of Managed Services, ensuring stable IT operations and full SLA compliance. The position oversees service teams, manages incidents and escalations, and acts as the main operational contact for customers. Focus is on ITIL-based process governance, performance management, and continuous service improvement. 🗂️ Requirements: 4+ years in Service Management or IT Operations Management, Experience leading IT operational teams, Strong knowledge of ITIL processes (Incident, Problem, Change, Request), Experience managing SLAs, OLAs and KPIs, Experience with incident and major incident management, Solid understanding of IT infrastructure, workplace, network or cloud environments, Ability to coordinate with technical and project teams, Professional communication in Polish, German and English 📃 Skills: ITIL, SLA, KPI, IncidentManagement, ProblemManagement, ChangeManagement, ServiceManagement, ITOperations, Infrastructure, Workplace, Network, Cloud, Reporting, Governance 🏢 Description: Purpose of the Role As the Service & Operations Manager, you are responsible for ensuring the end-to-end delivery and operational excellence of our Managed Services. You lead the operational teams, secure stable day-to-day IT operations, ensure that SLAs and contractual obligations are met, and act as the primary operational interface to our customers and internal stakeholders. Your mission: Guarantee service stability, performance, customer satisfaction and continuous improvement across all assigned services. Your Responsibilities 1. Operational Leadership & Team Management Lead and oversee day-to-day operations across multiple managed service teams (Service Desk, Workplace and L3 Infrastructure specialists) Ensure structured workflows, prioritisation and efficient task allocation. Monitor team performance, productivity and SLA compliance. Conduct regular coaching, feedback and development sessions. 2. Service Delivery Ownership Own the delivery of all contracted services for your customer accounts. Ensure all SLAs, OLAs, KPIs and service commitments are met end-to-end. Conduct service reviews, operational meetings and governance sessions. Translate contract requirements into operational execution for the teams. Align with Account Management on service performance, customer expectations and improvements. 3. Incident, Escalation & Major Incident Management Oversee and control critical incidents, escalations and service disruptions. Ensure timely communication and transparent status updates to stakeholders and customers. Act as escalation point for team leads, supervisors and customers. Drive root cause analysis and post-incident reviews. 4. Process & Compliance Management Ensure adherence to ITIL-based processes (Incident, Request, Problem, Change, Knowledge). Drive process discipline, documentation quality and operational governance. Monitor compliance with internal controls, security requirements and customer guidelines. Promote continuous improvement in processes, workflows and service structure. 5. Customer Communication & Stakeholder Management Act as the operational contact for customers and internal management. Conduct regular service review meetings (monthly/quarterly). Ensure customer satisfaction through proactive communication and performance transparency. Build trust and long-term relationships with customer stakeholders. Manage expectations and negotiate operational agreements (SLAs, priorities, changes). 6. Performance, Reporting & SLA Governance Monitor and analyse KPIs and SLA achievement. Create operational and service reports and present them in governance rounds. Identify performance risks early and initiate corrective measures. Maintain transparency over workloads, capacity and resource planning. 7. Coordination with Technology & Projects Work closely with technical experts for escalations or complex topics. Ensure smooth coordination with Project Management during transitions, onboarding or changes. Support implementation of new services or extensions and ensure seamless handover into operations. Coordinate dependencies across Infrastructure, Workplace, Network, Cloud, Security and Support teams. 8. Continuous Improvement & Service Optimisation Identify optimisation potential across operations, tools, processes and team structure. Drive initiatives to improve efficiency, quality, automation and customer satisfaction. Collaborate with Service Delivery, Technology Leads and Management to evolve the service portfolio. Your Profile 4+ years experience in Service Management, IT Operations Management, or similar leadership role. Strong understanding of ITIL (Incident, Problem, Change, Request, SLAs). Experience leading operational IT teams (Service Desk, Onsite, Workplace, or similar). Ability to manage customers and stakeholders confidently and professionally. Strong organisational skills, structured working style and high reliability. Excellent communication skills in Polish, German and English. Solid technical understanding of IT infrastructure, workplace, networks or cloud. High sense of ownership and motivation to continuously improve services. What We Offer A key leadership role with direct impact on service quality and customer satisfaction. A modern, structured Managed Services environment with clear processes. Attractive development opportunities (ITIL certifications, leadership training, technical upskilling). Hybrid working model and flexible hours after onboarding. Employee benefits such as staff discounts and regular team events.

🏢 Summary: DevOps Engineer (Database) role focused on designing, automating and operating database services across AWS cloud and on‑prem environments. The position involves building CI/CD pipelines, managing Kubernetes-based deployments, and automating infrastructure using IaC and scripting. The engineer supports full lifecycle management of Oracle and PostgreSQL databases in an international squad. 🗂️ Requirements: Strong Python proficiency, Bash scripting experience, Hands-on Oracle administration, Hands-on PostgreSQL administration, Experience with AWS core services, Kubernetes practical experience, Infrastructure as Code with Terraform or CloudFormation, Configuration management with Ansible, CI/CD using GitLab or Jenkins, Experience with virtualization technologies 📃 Skills: Python, Bash, Oracle, PostgreSQL, AWS, RDS, EC2, VPC, IAM, ALB, NLB, S3, EKS, ECS, CloudWatch, CloudTrail, Kubernetes, Terraform, CloudFormation, Ansible, GitLab, Jenkins, VMware, Hyper-V, KVM, Nutanix 🏢 Description: Company Description Sopra Steria is one of the largest players in the tech industry in Europe, known for its consulting, digital services and software development. We operate in nearly 30 countries in the world, hiring more than 55,000 employees. The Polish branch, as the Global Delivery Center, operates in Katowice since 2007 and has been growing ever since. Currently, our team consists of around 1,000 specialists. Within the Digital Platform Services department, our teams specialize in areas such as cloud, operating systems, virtualization, databases, backup or storage, as well as networking and security. We also have 1st line support consultants who speak French and English, but also Italian, Spanish, Portuguese and German. The Application Services department is responsible for areas such as software development, data engineering, testing services, CRM, ITSM and ERP platform integrations, as well as application management for customers in Scandinavia, Benelux, France, Germany, Switzerland and the UK. Job Description We are looking for DevOps Engineer (DataBase) to join Sopra Steria Polska and one of our innovative international squads located in Belgic and Poland. You will play a pivotal role in the delivery of our database services across cloud and on-premises environments. This team is responsible for designing, implementing and maintaining the full lifecycle of database solutions. Note that we can only offer cooperation to people who are located in Poland and have EU citizenship. Responsibilities:​ Collaborate with team members to write efficient, reusable, and maintainable code. Contribute to the continuous improvement of existing services by identifying opportunities for optimization. Write unit tests and integration tests where necessary to increase the confidence during development and deployment of the code. Collaborate with team members to build, maintain, and optimise pipelines (build, test, deploy, rollback) for database service automation code in GitLab. Develop and manage Kubernetes Custom Resource Definitions (XRDs) and utilise crossplane to deploy databases across cloud and on-prem environments. Utilise Infrastructure as Code (IaC) and scripting to automate environment provisioning, configuration, patching, backups, DR testing, and routine operational tasks. Suggest and implement automation of deployment and configuration tasks, including automated deployment strategies (blue/green, canary). Document infrastructure, code, scripts, and configurations to ensure maintainability and knowledge transfer within the squad. Administer and automate Oracle and PostgreSQL operational tasks, including migrations, backups/restores, replication, upgrades, and performance tuning in both cloud and on-prem setups Tech stack on the project:​ Python, Oracle, PostgreSQL, AWS and Kubernetes. Qualifications Must have requirements:​ Strong proficiency in Python and experience with Bash scripting. Solid hands‑on experience in Database Operations, especially with Oracle and PostgreSQL. Extensive experience working with AWS core services, including: RDS, EC2, VPC, IAM, ALB/NLB, S3, EKS/ECS, CloudWatch, CloudTrail. Practical experience with Kubernetes and containerized environments. Experience with Infrastructure as Code (IaC) tools such as Terraform or CloudFormation. Knowledge of configuration management tools like Ansible. Experience in CI/CD processes using GitLab or Jenkins. Familiarity with on‑premise virtualization technologies, such as VMware, Hyper‑V, KVM, Nutanix. EU citizenship Fluent English: B2/C1. Being open to occasional business trips abroad and visits in our office in Katowice. Nice to have requirements: Clearance Additional Information What we offer: • BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus, copyrights, life insurance, workation • DEVELOPMENT OPPORTUNITIES (UoP and B2B): certifications (paid by the company), conferences, Tech Lunches, possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud) The recruitment process for this position consists of two stages: • a short phone call with a recruiter (30 min max) • one-hour long interview on Teams (with both general and technical questions) Salary range: UOP: 12 000-16 000 PLN gross/month. B2B: 100-140 PLN net/h All information about salary range and its additional components will be provided during the 1st stage of recruitment process. At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

🏢 Summary: Senior leadership role responsible for driving the global AI and Digital Solutions strategy within Markets technology, focusing on delivering scalable, production-grade AI solutions across asset classes. The position combines global engineering leadership with regional oversight, ensuring robust, compliant and high-performance AI systems supporting Front Office and Control functions. It involves setting engineering standards, coordinating distributed teams and industrialising AI capabilities across the technology stack. 🗂️ Requirements: Strong experience in Markets technology (Global Macro, FX, Rates, Commodities or Equities), Experience delivering complex distributed systems or data platforms, Exposure to AI/ML, LLMs or advanced analytics, Knowledge of microservices architecture, Knowledge of APIs and event-driven architectures, Experience with CI/CD practices, Understanding of cloud-native architectures, Experience leading distributed engineering teams, Ability to manage senior technical stakeholders 📃 Skills: AI, ML, LLM, Microservices, APIs, CI/CD, Cloud, Analytics, Data, Event-driven 🏢 Description: Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Your career opportunity Digital Solutions is a strategic technology team within CIB, focused on industrialising safe and scalable AI solutions for our businesses and clients. We see ourselves as a technology company within the bank, building robust, production-grade AI and data products that support the bank's wider strategy, and we have been at the forefront of driving the organisation's use of LLMs and advanced analytics in a controlled, compliant way. As Poland Digital Solutions Group Lead, you will: lead the Digital Solutions Group on a global basis, setting the vision, priorities and ways of working for AI in the business; Act as Entity Lead for the local Digital Solutions technology team, providing people leadership, governance and oversight; Coordinate Digital Solutions deliveries across all contributing locations, ensuring a single, coherent roadmap aligned to the Digital Solutions business strategy; Partner closely with various Digital Solutions Product Owners and senior stakeholders across Front Office and Control functions to shape and deliver AI-powered solutions. The role is accountable for driving industrialized, safe and scalable AI capabilities into the various asset class technology stack, supporting front office productivity, risk management and client delivery, while maintaining strong control and adherence to HSBC policies. What you’ll do Work within Digital Solutions as a senior technology leader with both global and local responsibilities. Lead the Digital Solutions Pods, setting the vision, priorities and ways of working globally. Drive consistent engineering standards, patterns and tooling across teams, promoting reuse, stability and observability. Promote a 'one team' culture, encouraging collaboration, knowledge sharing and cross-team pairing. Identify and manage cross-team dependencies, risks and issues, escalating where appropriate. Act as primary technology counterpart in the region to the Product Owners for AI-related initiatives for various asset classes. Engage Front Office stakeholders (Trading, Sales, Structuring, Quants) and Control functions (Risk, Finance, Compliance) to ensure AI solutions are usable, explainable and compliant. Oversee design and implementation of AI solutions for Digital Solutions (e.g. LLM agents, workflow automation, decision-support tools, analytics and MI), ensuring reliability, performance and scalability. Shape the AI strategy and delivery for various asset classes within Digital Solutions. What you need to have to succeed in this role Strong experience in Markets technology (preferably in Global Macro - FX, Rates, Commodities or Equities), ideally in Front Office-facing roles. Proven experience delivering complex, distributed systems or data platforms; exposure to AI/ML, LLMs or advanced analytics is strongly preferred. Solid understanding of software engineering best practices (microservices, APIs, event-driven architectures, CI/CD, cloud-native patterns). Strong people leadership skills, including coaching, performance management and capability development. Demonstrable experience leading engineering teams across multiple locations and time zones. Proven ability to manage stakeholders at senior levels, balancing business demand, risk and technology constraints. Strategic thinker with the ability to translate high-level business goals into clear, actionable technology plans. Strong communication skills, able to articulate complex technical concepts to non-technical audiences and vice versa. Be outcome-focused, resilient and comfortable operating in a fast-moving and evolving AI/technology landscape. What we offer The pay range for this role is 32 000 PLN – 36 000 PLN (monthly, gross). Additional car allowance in the amount of 4786 PLN (monthly, gross). Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance. We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing. Additional bonuses for recognition awards Multisport card Private medical care Life insurance One-time reimbursement of home office set-up (up to 800 PLN). Cafeteria platform Employee assistance program Additional contributions to PPK scheme Corporate parties & events CSR initiatives Nursery discounts Financial support with trainings and education Social fund Flexible working hours Free parking If your CV meets our criteria, you should expect the following steps in the recruitment process: Online behavioural test Telephone screen Interview with the hiring manager Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. If you have a need that requires accommodations or changes during the recruitment process, please let us know. We are looking to hire as soon as possible so don’t wait and apply now! You'll achieve more when you join HSBC. We thank all interested candidates for their applications. We reserve the right to contact only selected candidates. Applications sent to us will be taken into consideration only if they include the following statement: “I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).” In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com

🏢 Summary: Long-term hybrid role focused on administering, stabilizing, and continuously improving the ServiceNow platform in a secure, enterprise environment. The position involves configuration, integrations, incident support, and ensuring platform quality and compliance. Ideal for experienced ServiceNow professionals with strong governance and security awareness. 🗂️ Requirements: 5+ years of professional IT experience, 2+ years experience as ServiceNow Administrator, Hands-on ServiceNow administration and configuration, Knowledge of ServiceNow product portfolio and ITSM processes, Experience with requirements analysis and project support, Experience with system integrations, Understanding of complex IT systems interoperability, Knowledge of IT security standards, Experience creating technical documentation and SOPs, ServiceNow CSA certification, ServiceNow CAD certification or equivalent, English level B2 minimum, EU citizenship, Residence in Poland 📃 Skills: ServiceNow, ITSM, REST, SOAP, SSO, LDAP, WebServices, CSA, CAD, ITIL, BCMS 🏢 Description: Join a long-term international and public project where you will be responsible for the administration, stability, and continuous improvement of the ServiceNow platform in a secure, enterprise environment. This role is ideal for someone who combines strong technical expertise with a structured, quality-focused approach to platform management. Project information: Type of project: IT services Office location: Warszawa, plac Europejski Work model: Hybrid - 60% onsite Budget: 140-180 PLN net/h - b2b (depending on seniority level) Project language: English Project length: Long-term Only candidates with citizenship in the European Union and based in Poland Start date: ASAP (depending on candidate's availability) Your responsibilities Administer and maintain the ServiceNow platform, ensuring stability, performance, and security Configure and optimize ServiceNow modules (including ITSM and others) Analyse requirements and support implementation of new functionalities Ensure proper integration with external systems (REST, Web Services, SSO, LDAP) Maintain platform consistency, alignment, and configuration quality standards Support incident resolution, troubleshooting, and system improvements Create and maintain technical documentation, SOPs, and knowledge base articles Contribute to gap analysis and continuous improvement initiatives Support BCMS-related activities, including documentation and process alignment Collaborate with technical teams and stakeholders across the organization We pay attention to candidates who have 5+ years of professional IT experience, including 2+ years in a ServiceNow Administrator role Hands-on experience in ServiceNow administration and configuration Strong knowledge of ServiceNow product portfolio and Service Management processes Experience with requirements analysis and project support Knowledge of integration technologies (REST, SOAP, SSO, LDAP, Web Services) Understanding of complex IT systems and their interoperability Familiarity with IT security standards Experience in creating technical documentation and SOPs Strong analytical skills, attention to detail, and problem-solving mindset Good communication skills and English at min. B2 level Certifications (required) ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) or equivalent Nice to have Experience with ServiceNow on-premise environments Experience in solution design or architecture support Exposure to process standardization and governance initiatives We offer Hybrid work model (Warsaw – approx. 60% onsite) Long-term cooperation Opportunity to work in a secure, enterprise-scale environment Collaboration with international teams and stakeholders Real impact on platform stability, governance, and improvement Private medicale care, MultiSport Card, life insurance Additional information Security clearance required (EU CONFIDENTIAL – initiated within first 45 days)

🏢 Summary: The role focuses on managing, supporting, and evolving backup and storage infrastructure within a 24/7 production environment, with strong emphasis on automation and virtualized platforms. It involves working with Cohesity, storage and hyperconverged solutions, ensuring backup reliability, disaster recovery readiness, and infrastructure security. The position also supports private cloud initiatives and infrastructure design in collaboration with cross-functional IT teams. 🗂️ Requirements: Minimum 5 years experience in service engineering or service operations, At least 2 years experience with Cohesity in large IT environments, Strong knowledge of backup and restore processes including audit and compliance, Minimum 2 years experience with storage solutions in large IT environments, Hands-on experience with S3 and file storage platforms, Experience managing Nutanix and/or VMware environments, Knowledge of hyperconverged or converged infrastructures, Experience with automation tools such as Ansible, Tower, PowerShell or Terraform, Experience in 24/7 production support and on-call duty, Understanding of disaster recovery processes and regular backup testing 📃 Skills: Cohesity, S3, Nutanix, VMware, Ansible, Tower, PowerShell, Terraform, Mobius, Backup, Storage, Virtualization, Hyperconverged, Converged, DevOps, Automation 🏢 Description: Division: Group Technology Services (GTS) The Group Technology Services (GTS) plans, builds and runs the global infrastructure of Euroclear, and is additionally responsible for the IT service management to the operating entities of the various Group markets. GTS operates its IT systems and IT services in such a way that, at an appropriate and benchmarked cost level, it can deliver the agreed levels of service to support the requirements of the business processes, for both normal operations and during disaster recovery. The Virtual Infrastructure Services team is committed to bring the best computing experience to our Euroclear internal clients (platforms, office and business applications) via innovative virtualized services through its Converged and Hyper-Converged infrastructures. About the role: We are looking for a new member for our “ Infrastructure Services ” team to share their passion for IT technologies and automation within the team. This position is positioned on the management, support and evolution of the Cohesity Backup platform, storage solutions (file, S3, …) and archiving solutions (Mobius) in a 24/7 production environment. One of the primary goals will be to support the design and build of automated solutions for the backup infrastructure services offered by the team, in order to reduce manual efforts and increase team efficiency. Responsibilities: Installation, Configuration, and Maintenance: Install, configure, and maintain our technologies within the IT infrastructure. This includes ensuring that all software and hardware components are up-to-date and functioning correctly System Monitoring and Performance Tuning: implement and use monitoring tools to ensure system availability and performance. Perform routine system audits and capacity planning Collaboration and Documentation: work with development teams and other IT staff to support infrastructure needs and maintain comprehensive documentation of systems and procedures Security Management: implement and maintain security best practices for infrastructure, including patch management, antivirus solutions, and vulnerability assessments (Support) the automation of recurrent activities Propose harmonization of existing automation developments. Participate in the Day-to-Day service support (incident, alerts, changes, …); Provide on-call support during out-of-business hours (24/7 watch duty); Take part in the disaster recovery management for the virtual infrastructure (RDR, SWAP, LDR, …); Offer consulting services to “OS” teams (Windows, Linux, Office, Tandem, Mainframe), projects and other customers Support the private cloud strategy in the organization Develop solutions based on analysis of business and technical requirements. Develop architecture and design of projects Develop effective relationships relationship with other key IT experts Work in coordination with the Product Owner, Solution Architects and with other teams/tribes Requirements: Minimum of 5 years of experience in service engineering or service operations Excellent knowledge of backup platforms, with at least 2y experience with Cohesity in larger IT environments Strong understanding of the importance of regular backup and restore testing, in line with DORA requirements Solid hands-on knowledge of backup and restore processes, including audit and compliance aspects. Good knowledge of storage platforms (S3, file solutions, …), with at least 2y experience with storage solutions in larger IT environments Good knowledge with management of Nutanix and/or VMware virtualization environments Good knowledge with hyperconverged and/or converged infrastructures You are passionate about automation and DevOps Knowledge and experience in Ansible, Tower, PowerShell or Terraform Experience with storage infrastructure management is a plus Additionally : You are fluent in English, knowledge in French or Dutch is a plus Working experience in an Agile context Drive and energy, entrepreneurial demeanour, hands-on mentality Open to work in a fast moving technical and human environment Able to quickly diagnose system problems and implement solutions to restore functionality Continuing to perform efficiently during difficult situations with high pressure. Be analytical Good collaborator with others as part of larger team. Open to change and evolution. Be able to work with strict deadlines and handle complex situations Please note that this is a permanent position, and we do not offer freelance or contract arrangements for this role. #LI-AK1 About Us Why join us Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system. What We Offer: Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries. Practice your talents in a highly professional international environment. Join a learning and development environment with an emphasis on knowledge sharing and training. Competitive salary and comprehensive benefits. Ways of working Find your own optimal balance within our hybrid working model, where you can connect at the office 8 days a month and also benefit from remote working. Great Place to Work for All We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process. Our values guide how we work together and shape our future: Our mission and values - Euroclear About the Team Group Technology Services (GTS) plans, builds and runs the global infrastructure of Euroclear, and is additionally responsible for the IT service management to the operating entities of the various Group markets. Group Technology Services operates its IT systems and IT services in such a way that, at an appropriate and benchmarked cost level, it can deliver the agreed levels of service to support the requirements of the business processes, for both normal operations and during disaster recovery.

🏢 Summary: On-site IT Support Engineer role providing Level 1–2 technical support for end users in a Poland office, ensuring reliable local IT operations and alignment with global IT processes. The position focuses on hands-on troubleshooting, asset management, Microsoft 365 support, and coordination with regional and global IT teams. 🗂️ Requirements: Bachelor’s degree in Information Technology, Computer Science, or related field or equivalent experience, 1–2 years of experience in IT support, desktop support, or service desk, Experience with Windows 10 and 11 administration and basic macOS support, Hands-on support for mobile devices, printers, and peripherals, Experience with Microsoft 365 including Outlook, Teams, and SharePoint, Experience with ticketing systems and incident management aligned with SLAs, Knowledge of IMAC activities including workstation setup and troubleshooting, Experience managing IT assets and inventory lifecycle, Understanding of identity and access management concepts, Familiarity with basic ITIL concepts including incident, request, and change management, Foundational understanding of AI concepts and use of AI-powered tools 📃 Skills: Windows, macOS, Microsoft365, Outlook, Teams, SharePoint, OneDrive, ITIL, Ticketing, IMAC, ActiveDirectory, AV, Printers, Mobile, SLA, Inventory, AI 🏢 Description: Description We are looking for an On-site IT Support Engineer to provide day-to-day technical support for our Poland office. This role is focused on end-user support, local IT operations, and close cooperation with regional and global IT teams to ensure smooth and reliable technology services. The position combines hands-on technical troubleshooting with user support, asset management, and consistent execution of global IT processes. Requirements As the on-site IT support engineer for the Poland office, this role focuses on end-user support, local infrastructure coordination, and consistent execution of global IT processes. Provide Level 1–2 on-site and remote IT support for end users (Windows/Mac, mobile devices, printers, peripherals). Log, track, and resolve incidents and service requests in the ticketing system in line with SLAs. Support employee onboarding and offboarding, including device setup, access requests, and equipment returns. Manage local IT assets (laptops, accessories, meeting room equipment), ensuring accurate inventory and lifecycle tracking. Perform IMAC activities, including workstation setup, moves, changes, and local troubleshooting. Support Microsoft 365 and collaboration tools (Outlook, Teams, SharePoint, meeting room A/V). Coordinate with regional/global IT teams and vendors for escalations and advanced support. Maintain documentation, support compliance activities, and follow information security policies. Experience, and Certifications Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience). 1–2 years of experience in IT support / desktop support / service desk (on-site and/or remote), ideally in an office environment. Good working knowledge of end-user computing (Windows 10/11, basic Mac support), mobile devices, printers, and standard troubleshooting practices. Familiarity with Microsoft 365 (Outlook, Teams, OneDrive/SharePoint) and meeting room / A/V basics; understanding of common identity/access concepts is a plus. Experience handling IT assets and inventory updates; comfortable following standard processes for device lifecycle, repairs, and replacements. Ability to coordinate with vendors and regional/global IT teams for escalations and scheduled on-site visits, providing clear information and follow-through. Well-organized and able to prioritize multiple tickets and tasks, documenting work clearly and escalating appropriately. Experience with ticketing tools and basic ITIL concepts (incident, request, change) is an advantage. Foundational understanding of AI concepts, including how machine learning models  work, common AI use cases, and basic principles of data handling. Ability to use AI‑powered tools and platforms to support daily tasks, with strong attention to detail and commitment to maintaining data accuracy. Fluent command of the Polish language (C1/C2) What you can expect from us: Unique professional and personal development at one of the pioneer companies in professional insurance support. Ongoing professional training – to onboard you for a good start and your further professional development. Your own growth training budget - use internal and external development opportunities and take advantage of your own budget. LUXMED medical cover for you with full dental care, oncological preventive program and additional mental health support with helpline & individual sessions with a therapist.. 8-hour work time with a lunch break already included - spend the rest of the day doing what is important to you as intended in the #2h4Family program. Private life insurance - 80% of the premium is covered by an employer. Employee referral program - we appreciate you recommending your friends to join us. Additional days off - to celebrate your birthday, moreover, if you want to do a volunteering work, feel free to do so with some extra days off. Integration events - monthly delicious breakfasts, movie nights, board game nights, outdoor events. Lively and modern office in the City Centre with parking space for employees. A supportive and friendly atmosphere created by passionate people.