UX Writer

🏢 Summary: Senior UX Copywriter / Content Designer role focused on shaping and scaling content design practices across complex digital banking products. The position combines hands-on UX writing with defining standards, governance, and collaboration models in a regulated environment. The role involves working cross-functionally to deliver clear, compliant, and user-centered content for end-to-end digital journeys. 🗂️ Requirements: 6+ years of experience in UX writing or content design, Experience in banking, financial services, or other regulated industries, Experience creating content for regulated digital products, Experience working in large, complex organisations, Ability to simplify complex financial or technical information, Experience with Figma and content management systems, Knowledge of WCAG accessibility standards, Excellent written and spoken English 📃 Skills: UXWriting, ContentDesign, Figma, CMS, WCAG, Accessibility, UX, ContentStrategy, Governance, English 🏢 Description: Senior UX Copywriter / Content Designer – Banking About the role We’re looking for an experienced UX Copywriter / Content Designer who will help shape how content is created, structured, and delivered across complex digital banking products. This is a hands-on role with real impact – not only writing content, but also helping define content design standards, ways of working, and collaboration models across the organisation. You’ll initially focus on corporate banking products, but the role sits within a broader innovation and experience design team, giving you the opportunity to influence multiple digital initiatives as the organisation continues to grow and mature in content design. What you’ll be responsible for Content design and strategy Help establish and scale content design practices within the design organisation Define and maintain voice & tone guidelines across digital products and platforms Introduce and promote content-first thinking in product and design processes Create templates, content patterns, and documentation to ensure consistency across teams and products UX writing for complex digital products Create clear, user-focused content for end-to-end digital journeys (onboarding, transactions, servicing, notifications, in-app messaging) Translate complex financial concepts and regulatory language into clear, understandable user communication Ensure content is actionable, scannable, and aligned with user context and journey stage Write and optimise content across multiple platforms (web, mobile, internal tools if needed) Cross-functional collaboration Work closely with UX/UI designers, researchers, product owners, and developers throughout the product lifecycle Partner with legal and compliance teams to ensure content is both clear and compliant Present and explain content decisions and rationale to senior stakeholders Build strong relationships across product, design, and business teams in a complex corporate environment Quality, governance, and mentoring Review and QA content across projects to ensure consistency, accessibility, and brand alignment Support and mentor designers, marketers, and product teams in content best practices Use user feedback, research insights, and performance metrics to continuously improve content Advocate for accessibility and inclusive language (WCAG and inclusive content principles) We’re looking for someone who has: Experience 6+ years of experience in UX writing, content design, or a similar role Experience in banking, financial services, or other regulated industries Experience working in large, complex organisations with multiple stakeholders Experience creating content for regulated digital products and services Skills Ability to simplify complex or technical information without losing accuracy Strong understanding of UX and how content supports user journeys and product usability Experience working with design tools such as Figma and content management systems Knowledge of accessibility standards (WCAG) and inclusive content practices Excellent written and spoken English (this is the main working language) Mindset Comfortable working in an environment where not everything is fully defined yet Able to influence stakeholders and teams without direct authority Confident explaining and defending content decisions to non-content stakeholders Combines strategic thinking (content design, standards, governance) with hands-on writing Curious and proactive about improving how content is created and used in digital products

🏢 Summary: Hands-on UX Copywriter role focused on shaping content for complex digital banking products and establishing scalable content design practices. The position involves delivering user-centered content across banking journeys while defining standards, voice, and workflows within a large, regulated environment. Strong collaboration with design, product, development, and compliance teams is essential. 🗂️ Requirements: 6+ years in content design or UX writing, Experience in banking or financial services, Experience delivering content for regulated digital products, Experience in large, complex organizations, Ability to simplify complex financial information, Strong understanding of UX principles and user journeys, Knowledge of accessibility standards (WCAG), Proficiency with Figma and CMS tools, Excellent written and spoken English 📃 Skills: UXWriting, ContentDesign, Figma, CMS, WCAG, Accessibility, Banking, Fintech, UX, UserJourneys, Compliance, Regulations, Documentation, ContentStrategy 🏢 Description: We are seeking a hands-on UX Copywriter to shape content for sophisticated banking products and help define how content design operates within our organization. You will collaborate closely with UX designers, product owners, developers, and senior stakeholders across the business. Starting with corporate banking projects, this role is part of a broader innovation and experience design team, offering strong opportunities to influence multiple initiatives and contribute to the evolution of content design practices at scale. Main Responsibilities: Shape the content design practice Establish content design processes, standards, and workflows within the Design team Define and maintain voice and tone guidelines across products and platforms Introduce content-first thinking into design and product development Create templates, patterns, and documentation to ensure consistency Deliver content for complex products Write clear, user-focused content for digital banking journeys (onboarding, transactions, servicing) Translate complex financial and regulatory concepts into simple, understandable language Ensure content is effective across channels (app, web, messaging, notifications) Create content that is scannable, actionable, and contextually relevant Collaborate across the organisation Work closely with UX designers, researchers, product owners, and developers Partner with legal and compliance teams to ensure accuracy and clarity Present content decisions and rationale to senior stakeholders Build relationships across business units and navigate complex structures Ensure quality and enable others Review and quality-assure content across projects Maintain brand consistency and accessibility standards Mentor team members on content best practices Use data and user feedback to continuously improve content Advocate for accessibility and inclusive design Requirements Experience: 6+ years of experience in content design, UX writing, or a related field Proven experience in banking or financial services (required) Experience working in large, complex organizations Track record of delivering content for regulated digital products Skills: Strong ability to simplify complex information without losing accuracy Deep understanding of UX principles and user journeys Familiarity with tools such as Figma and content management systems Knowledge of accessibility standards (WCAG) and inclusive content practices Excellent written and spoken English Mindset: Comfortable working in ambiguous environments and building new processes Strong collaboration and influencing skills without formal authority Ability to explain content decisions to non-content stakeholders Curiosity about emerging trends in content design and customer experience Balance between strategic thinking and hands-on execution