IT Administrator

🏢 Summary: Hybrid IT Administrator role focused on maintaining and improving the company’s IT environment, ensuring hardware lifecycle management, infrastructure stability, and effective user support. The position involves managing networks, access rights, security practices, and daily technical issues while supporting onboarding and offboarding processes. Strong on-site presence in Poznan is required to support office operations and teamwork. 🗂️ Requirements: 2–3 years experience in IT Support, Helpdesk (L2), or IT Administrator role, Experience with macOS administration, Experience with Windows administration, Knowledge of LAN, Wi-Fi, and VPN networking, Understanding of hardware diagnostics, Practical knowledge of cybersecurity principles (MFA, phishing, password hygiene, least privilege), Experience with access management and user account administration, Experience with Google Workspace, Slack, or Jira, Ability to manage hardware lifecycle and software licenses, Upper-Intermediate English level, Availability to work hybrid with minimum 4 days per week in office (Poznan) 📃 Skills: macOS, Windows, LAN, WiFi, VPN, MFA, Cybersecurity, Networking, Hardware, GoogleWorkspace, Slack, Jira, ITSupport, Helpdesk, AccessManagement 🏢 Description: IT ADMINISTRATOR LOCATION: POZNAN, POLAND (Hybrid - min. 4 days a week in office) *We offer a hybrid work model, allowing you to balance office presence with remote work. However, it's important to note that the role emphasizes a stronger presence in the office to foster teamwork and effective communication. Key Duties and Services: A Roadmap to Your Professional Success Your Mission : Ensuring continuity, day-to-day stability, and steady improvement of the company’s IT environment - focusing on hardware life-cycle, team support, access management and infrastructure stability. Scope of services: Monitoring and maintaining the stability of office networks (LAN, Wi-Fi, VPN) and assisting in the scalability of our IT setup Managing computer equipment purchases, inventory, and lifecycle; full installation and configuration of hardware for the team (Onboarding/Offboarding) Managing access rights, software licenses, and permissions across internal tools (Google Workspace, Slack, Jira etc.), including creating and securing employee accounts Tracking, diagnosing, and resolving daily technical issues, providing hands-on, friendly IT support Monitoring basic threats/alerts, maintaining security policies (MFA, password hygiene), and promoting cybersecurity awareness within the team? Proposing new, smart solutions for automating routine IT tasks, documenting internal IT processes, and managing the costs of hardware, mobile devices, and software licenses Here’s the set we are required: 2-3 years of experience in a similar IT Support, Helpdesk (L2) or IT Administrator position Strong communication skills and user-facing confidence Solid experience with macOS and Windows administration Practical cybersecurity awareness (MFA, phishing, password hygiene, least privilege) Understanding of hardware diagnostics and basic networking (LAN, Wi-Fi, VPN) Strong sense of ownership, proactivity, and independence in managing daily tasks English knowledge at least Upper-Intermediate level Nice to have: Interest in automation / development (Python, Bash, PowerShell) Experience with Google Workspace, Jira, and MDM tools (Jamf/Kandji) in corporate environments Familiarity with DevOps tools or hardware tinkering (Arduino, Raspberry Pi) Career Advancement at Your Fingertips: Explore Opportunities with Us By joining us you will get: Flexible working hours and hybrid flexibility Private medical healthcare offered by Luxmed Benefit System - MultiSport Card An inspiring, modern workplace with a great atmosphere based on the nordic working culture Our main office in Poznan (Poland): In-house gym Underground parking for bicycles, and scooters, including electric chargers Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals Espeo Day: regular lunch or breakfast & office integration We are animal friendly Navigating the Hiring Process: What does the recruitment process for that position look like? HR Screening with Talent Acquisition Specialist (30 min) Technical Interview with IT & Security Lead (60 min) Interview with Hiring Manager (15 min) Job Offer

🏢 Summary: Hybrid IT Administrator role responsible for ensuring stability, security, and continuous improvement of the company’s IT environment, with strong on-site presence in Poznan. The position focuses on hardware lifecycle management, network maintenance, access control, and hands-on user support. The role also supports cybersecurity practices and basic automation of IT processes. 🗂️ Requirements: 2-3 years experience in IT Support, Helpdesk (L2) or IT Administrator role, Experience with macOS and Windows administration, Knowledge of LAN, Wi-Fi and VPN networking, Understanding of hardware diagnostics, Practical knowledge of cybersecurity principles (MFA, phishing, password hygiene, least privilege), Experience managing user accounts and access rights, Ability to configure and install computer hardware, English at Upper-Intermediate level or higher 📃 Skills: macOS, Windows, LAN, Wi-Fi, VPN, MFA, Google, Workspace, Slack, Jira, Jamf, Kandji, Python, Bash, PowerShell, MDM, Arduino, Raspberry, Pi 🏢 Description: IT ADMINISTRATOR LOCATION: POZNAN, POLAND (Hybrid - min. 4 days a week in office) *We offer a hybrid work model, allowing you to balance office presence with remote work. However, it's important to note that the role emphasizes a stronger presence in the office to foster teamwork and effective communication. Key Duties and Services: A Roadmap to Your Professional Success Your Mission : Ensuring continuity, day-to-day stability, and steady improvement of the company’s IT environment - focusing on hardware life-cycle, team support, access management and infrastructure stability. Scope of services: Monitoring and maintaining the stability of office networks (LAN, Wi-Fi, VPN) and assisting in the scalability of our IT setup Managing computer equipment purchases, inventory, and lifecycle; full installation and configuration of hardware for the team (Onboarding/Offboarding) Managing access rights, software licenses, and permissions across internal tools (Google Workspace, Slack, Jira etc.), including creating and securing employee accounts Tracking, diagnosing, and resolving daily technical issues, providing hands-on, friendly IT support Monitoring basic threats/alerts, maintaining security policies (MFA, password hygiene), and promoting cybersecurity awareness within the team? Proposing new, smart solutions for automating routine IT tasks, documenting internal IT processes, and managing the costs of hardware, mobile devices, and software licenses Here’s the set we are required: 2-3 years of experience in a similar IT Support, Helpdesk (L2) or IT Administrator position Strong communication skills and user-facing confidence Solid experience with macOS and Windows administration Practical cybersecurity awareness (MFA, phishing, password hygiene, least privilege) Understanding of hardware diagnostics and basic networking (LAN, Wi-Fi, VPN) Strong sense of ownership, proactivity, and independence in managing daily tasks English knowledge at least Upper-Intermediate level Nice to have: Interest in automation / development (Python, Bash, PowerShell) Experience with Google Workspace, Jira, and MDM tools (Jamf/Kandji) in corporate environments Familiarity with DevOps tools or hardware tinkering (Arduino, Raspberry Pi) Career Advancement at Your Fingertips: Explore Opportunities with Us By joining us you will get: Flexible working hours and hybrid flexibility Private medical healthcare offered by Luxmed Benefit System - MultiSport Card An inspiring, modern workplace with a great atmosphere based on the nordic working culture Our main office in Poznan (Poland): In-house gym Underground parking for bicycles, and scooters, including electric chargers Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals Espeo Day: regular lunch or breakfast & office integration We are animal friendly Navigating the Hiring Process: What does the recruitment process for that position look like? HR Screening with Talent Acquisition Specialist (30 min) Technical Interview with IT & Security Lead (60 min) Interview with Hiring Manager (15 min) Job Offer

🏢 Summary: Hybrid IT Administrator role focused on maintaining and improving office IT infrastructure, ensuring stability of networks, hardware lifecycle management, access control, and user support. The position emphasizes hands-on support, cybersecurity practices, and administration of internal tools in a growing corporate environment. Requires strong on-site presence in Poznan to support daily operations and team collaboration. 🗂️ Requirements: 2-3 years experience in IT Support, Helpdesk (L2) or IT Administrator role, Experience with macOS and Windows administration, Knowledge of hardware diagnostics, Understanding of LAN, Wi-Fi and VPN networking, Practical cybersecurity knowledge (MFA, phishing, password hygiene, least privilege), Experience managing user accounts and access rights, Experience with Google Workspace, Slack or Jira administration, Ability to install and configure computer hardware, English at Upper-Intermediate level or higher 📃 Skills: macOS, Windows, LAN, Wi-Fi, VPN, MFA, GoogleWorkspace, Slack, Jira, Jamf, Kandji, MDM, Python, Bash, PowerShell, Arduino, RaspberryPi 🏢 Description: IT ADMINISTRATOR LOCATION: POZNAN, POLAND (Hybrid - min. 4 days a week in office) *We offer a hybrid work model, allowing you to balance office presence with remote work. However, it's important to note that the role emphasizes a stronger presence in the office to foster teamwork and effective communication. Key Duties and Services: A Roadmap to Your Professional Success Your Mission : Ensuring continuity, day-to-day stability, and steady improvement of the company’s IT environment - focusing on hardware life-cycle, team support, access management and infrastructure stability. Scope of services: Monitoring and maintaining the stability of office networks (LAN, Wi-Fi, VPN) and assisting in the scalability of our IT setup Managing computer equipment purchases, inventory, and lifecycle; full installation and configuration of hardware for the team (Onboarding/Offboarding) Managing access rights, software licenses, and permissions across internal tools (Google Workspace, Slack, Jira etc.), including creating and securing employee accounts Tracking, diagnosing, and resolving daily technical issues, providing hands-on, friendly IT support Monitoring basic threats/alerts, maintaining security policies (MFA, password hygiene), and promoting cybersecurity awareness within the team? Proposing new, smart solutions for automating routine IT tasks, documenting internal IT processes, and managing the costs of hardware, mobile devices, and software licenses Here’s the set we are required: 2-3 years of experience in a similar IT Support, Helpdesk (L2) or IT Administrator position Strong communication skills and user-facing confidence Solid experience with macOS and Windows administration Practical cybersecurity awareness (MFA, phishing, password hygiene, least privilege) Understanding of hardware diagnostics and basic networking (LAN, Wi-Fi, VPN) Strong sense of ownership, proactivity, and independence in managing daily tasks English knowledge at least Upper-Intermediate level Nice to have: Interest in automation / development (Python, Bash, PowerShell) Experience with Google Workspace, Jira, and MDM tools (Jamf/Kandji) in corporate environments Familiarity with DevOps tools or hardware tinkering (Arduino, Raspberry Pi) Career Advancement at Your Fingertips: Explore Opportunities with Us By joining us you will get: Flexible working hours and hybrid flexibility Private medical healthcare offered by Luxmed Benefit System - MultiSport Card An inspiring, modern workplace with a great atmosphere based on the nordic working culture Our main office in Poznan (Poland): In-house gym Underground parking for bicycles, and scooters, including electric chargers Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals Espeo Day: regular lunch or breakfast & office integration We are animal friendly Navigating the Hiring Process: What does the recruitment process for that position look like? HR Screening with Talent Acquisition Specialist (30 min) Technical Interview with IT & Security Lead (60 min) Interview with Hiring Manager (15 min) Job Offer

🏢 Summary: Hybrid IT Administrator role focused on maintaining and improving office IT infrastructure, ensuring hardware lifecycle management, network stability, and secure access management. The position involves hands-on support for macOS and Windows environments, cybersecurity practices, and administration of internal tools. The role requires strong on-site presence to support daily operations and infrastructure reliability. 🗂️ Requirements: 2-3 years experience in IT Support, Helpdesk (L2) or IT Administrator role, Experience with macOS and Windows administration, Knowledge of LAN, Wi-Fi and VPN networking, Understanding of hardware diagnostics, Practical knowledge of cybersecurity principles (MFA, phishing, password hygiene, least privilege), Experience managing user accounts and access rights, English at least Upper-Intermediate level 📃 Skills: macOS, Windows, LAN, Wi-Fi, VPN, MFA, Google, Workspace, Slack, Jira, Jamf, Kandji, MDM, Python, Bash, PowerShell 🏢 Description: IT ADMINISTRATOR LOCATION: POZNAN, POLAND (Hybrid - min. 4 days a week in office) *We offer a hybrid work model, allowing you to balance office presence with remote work. However, it's important to note that the role emphasizes a stronger presence in the office to foster teamwork and effective communication. B2B/UZ: PLN 60-70 / hour Key Duties and Services: A Roadmap to Your Professional Success Your Mission : Ensuring continuity, day-to-day stability, and steady improvement of the company’s IT environment - focusing on hardware life-cycle, team support, access management and infrastructure stability. Scope of services: Monitoring and maintaining the stability of office networks (LAN, Wi-Fi, VPN) and assisting in the scalability of our IT setup Managing computer equipment purchases, inventory, and lifecycle; full installation and configuration of hardware for the team (Onboarding/Offboarding) Managing access rights, software licenses, and permissions across internal tools (Google Workspace, Slack, Jira etc.), including creating and securing employee accounts Tracking, diagnosing, and resolving daily technical issues, providing hands-on, friendly IT support Monitoring basic threats/alerts, maintaining security policies (MFA, password hygiene), and promoting cybersecurity awareness within the team? Proposing new, smart solutions for automating routine IT tasks, documenting internal IT processes, and managing the costs of hardware, mobile devices, and software licenses Here’s the set we are required: 2-3 years of experience in a similar IT Support, Helpdesk (L2) or IT Administrator position Strong communication skills and user-facing confidence Solid experience with macOS and Windows administration Practical cybersecurity awareness (MFA, phishing, password hygiene, least privilege) Understanding of hardware diagnostics and basic networking (LAN, Wi-Fi, VPN) Strong sense of ownership, proactivity, and independence in managing daily tasks English knowledge at least Upper-Intermediate level Nice to have: Interest in automation / development (Python, Bash, PowerShell) Experience with Google Workspace, Jira, and MDM tools (Jamf/Kandji) in corporate environments Familiarity with DevOps tools or hardware tinkering (Arduino, Raspberry Pi) Career Advancement at Your Fingertips: Explore Opportunities with Us By joining us you will get: Flexible working hours and hybrid flexibility Private medical healthcare offered by Luxmed Benefit System - MultiSport Card An inspiring, modern workplace with a great atmosphere based on the nordic working culture Our main office in Poznan (Poland): In-house gym Underground parking for bicycles, and scooters, including electric chargers Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals Espeo Day: regular lunch or breakfast & office integration We are animal friendly Navigating the Hiring Process: What does the recruitment process for that position look like? HR Screening with Talent Acquisition Specialist (30 min) Technical Interview with IT & Security Lead (60 min) Interview with Hiring Manager (15 min) Job Offer

🏢 Summary: Freelance IT Systems & Security Administrator role focused on maintaining and securing a hybrid on-premises and Microsoft Cloud infrastructure. The position involves infrastructure monitoring, firewall and VPN management, vulnerability assessments, and administration of Windows-based enterprise environments. Primarily remote with occasional on-site work in Warsaw, approximately 40 hours per month. 🗂️ Requirements: Proven experience administering enterprise network and systems infrastructure, Hands-on experience with ELK Stack for monitoring and log analysis, Strong practical knowledge of Palo Alto firewalls including HA, VPN, and policy management, Experience with Windows Server, Hyper-V, Active Directory, and Microsoft Exchange, Experience integrating on-premises infrastructure with Microsoft Cloud services, Practical experience with SAML authentication and Microsoft Entra ID, Ability to configure and administer network switches, Experience performing vulnerability assessments with Nessus, Strong troubleshooting skills in network, authentication, and hybrid environments, Ability to analyze system and network logs, Professional proficiency in English 📃 Skills: ELK, Elasticsearch, Logstash, Kibana, PaloAlto, VPN, WindowsServer, HyperV, ActiveDirectory, Exchange, MicrosoftEntraID, SAML, Nessus, Azure, Switching, Networking 🏢 Description: We are looking for an experienced IT Systems & Security Administrator to support and maintain a hybrid IT infrastructure environment. This is a freelance role with an expected workload of approximately 40 hours per month , primarily remote with occasional on-site visits in Warsaw required. Your responsibilities: Monitor network and system infrastructure using the ELK Stack (Elasticsearch, Logstash, Kibana). Maintain and develop security environments based on Palo Alto Networks firewalls. Manage VPN configurations and collaborate with identity management administrators supporting Microsoft Entra ID. Administer Windows Server environments, Hyper-V, Active Directory, and Microsoft Exchange Server. Oversee and support integrations between on-premises infrastructure and Microsoft Cloud services. Perform regular vulnerability assessments using Nessus and prepare security reports, findings, and remediation recommendations. Provide technical support to users and IT teams regarding access to services, network resources, and business applications. Investigate incidents, troubleshoot connectivity and communication issues, and recommend corrective actions. Collaborate with customer infrastructure teams during system changes, upgrades, and deployments. Support network equipment administration, including basic switch configuration and maintenance. Analyze system and network logs to identify performance, security, and operational issues. We are looking for you, if you have: Proven experience in administering and maintaining enterprise network and systems infrastructure. Hands-on experience with the ELK Stack (Elasticsearch, Logstash, Kibana) for infrastructure monitoring, log analysis, and incident investigation. Strong practical knowledge of Palo Alto Networks firewalls, including HA clusters, security policy management, software upgrades, VPN administration, and multi-ISP environments. Experience administering Windows Server, Hyper-V, Active Directory, and Microsoft Exchange Server environments. Knowledge of integrating on-premises infrastructure with Microsoft Cloud services. Practical experience with SAML-based authentication and Microsoft Entra ID integrations. Ability to administer and perform basic configuration of network switches. Experience conducting vulnerability assessments and analyzing results using Nessus. Strong troubleshooting and diagnostic skills related to network communications, authentication, and hybrid environments. Ability to analyze system and network logs to identify, investigate, and resolve infrastructure and security issues. Experience collaborating with technical teams and supporting users in complex IT environments. Professional proficiency in English. Nice to have: Palo Alto Networks certifications (PCNSA, PCNSE). Microsoft certifications related to Windows Server, Azure, or Microsoft Entra ID. Experience working in hybrid on-premises and cloud environments. Knowledge of cybersecurity best practices and vulnerability management processes. Experience with enterprise security monitoring and incident response activities. We offer: Participation in interesting and demanding projects. Flexible working hours. A great, non-corporate atmosphere. Possibility to work remote or hybrid (2 days per week from the office). Opportunities for development and promotion. Attractive package of benefits. We reserve the right to contact the selected candidates.

🏢 Summary: Full-time IT Administrator role responsible for building, maintaining and securing on-premise and cloud infrastructure in a hybrid environment. The position focuses on ensuring high availability of systems and administering heterogeneous environments based on Windows, Linux, macOS and cloud services (Azure, GWS, M365). The role includes monitoring, virtualization, network administration and implementation of modern IT security standards. 🗂️ Requirements: Minimum 5 years of experience as IT Administrator, Very good knowledge of Windows Server, Very good knowledge of Linux (Debian/Ubuntu), Very good knowledge of Hyper-V, Very good knowledge of Active Directory administration, Good knowledge of network administration (Firewall, VPN, SD-WAN, VLAN, QoS, iSCSI, WLAN), Experience in server hardware administration, Good knowledge of Microsoft Entra ID and/or Microsoft 365 or Google Workspace administration, Experience with CA, NPS, DHCP, DNS services, Experience with infrastructure monitoring tools (Prometheus, Grafana), Experience with backup solutions (Veeam, Synology) 📃 Skills: Windows, Linux, Debian, Ubuntu, macOS, Azure, GWS, M365, Hyper-V, ActiveDirectory, Firewall, VPN, SD-WAN, VLAN, QoS, iSCSI, WLAN, EntraID, GoogleWorkspace, CA, NPS, DHCP, DNS, Prometheus, Grafana, Veeam, Synology 🏢 Description: Poszukujemy osoby na stanowisko IT Administrator odpowiedzialnej za kompleksowy rozwój i utrzymanie infrastruktury lokalnej oraz chmurowej. Do głównych zadań na tym stanowisku należy zapewnienie niezawodności systemów informatycznych, a także administracja i monitoring zróżnicowanego środowiska opartego na systemach Windows, Linux i macOS, usługach GWS, Azure i M365 oraz infrastruktury sieciowej. Rola ta obejmuje również aktywne wdrażanie standardów i nowoczesnych narzędzi gwarantujących najwyższy poziom bezpieczeństwa IT w naszej organizacji. Miejsce pracy: Kraków, al. 29 Listopada 20 Tryb pracy: Stacjonarny, Hybrydowy (3 dni z biura, 2 dni zdalnie) Etat: Full time Rodzaj umowy: Umowa o Pracę, Umowa Zlecenie, B2B Zakres obowiązków Budowanie, rozwój i utrzymanie lokalnej oraz chmurowej infrastruktury IT Zapewnienie wysokiej dostępności systemów informatycznych, aplikacji, komponentów infrastruktury i usług Administracja, konfiguracja i monitoring heterogenicznego środowiska opartego o Windows, Linux Debian/Ubuntu, macOS oraz usługi chmurowe GWS/Azure/M365 Wdrażanie standardów, narzędzi i technologii zapewniających bezpieczeństwo IT Nasze oczekiwania Minimum 5 letnie doświadczenie na podobnym stanowisku Bardzo dobra znajomość systemów serwerowych z rodziny Windows i Linux Debian/Ubuntu Bardzo dobra znajomość środowisk wirtualizacyjnych Hyper-V Bardzo dobra znajomość Active Directory od strony administracyjnej Dobra znajomość administracji sieciami m.in. Firewall, VPN, SD-WAN, VLAN, QoS, iSCSI, WLAN Dobra znajomość administracji sprzętem serwerowym Dobra znajomość Microsoft Entra ID/365 i/lub Google Workspace od strony administracyjnej Doświadczenie w tworzeniu i administracji usługami m.in. CA, NPS, DHCP, DNS Doświadczenie w pracy z narzędziami do monitorowania infrastruktury IT np. Prometheus / Grafana Doświadczenie w rozwiązaniach backupowych np. Veeam, Synology Postawa proaktywna i kreatywność w rozwoju aktualnych rozwiązań i tworzeniu nowych Nastawienie na automatyzację i optymalizację rozwiązań Samodzielność i dobra organizacja pracy własnej Proaktywność i zaangażowanie w codzienne obowiązki Identyfikacja problemów i szukanie skutecznych długotrwałych rozwiązań Bardzo dobra komunikacja i nastawienie na współpracę Znajomość języka angielskiego na poziomie B2 Mile widziane Doświadczenie w budowaniu infrastruktury IT on-premise/hybrydowej Znajomość rozwiązań sieciowych z rodziny Cisco Meraki, TPLink Omada, Fortinet, Ubiquiti, Mikrotik Wiedza i doświadczenie z zakresu bezpieczeństwa sieci i systemów ESET PROTECT/XDR, Wazuh, Graylog Wiedza i doświadczenie z zakresu administracji bazami danych PostgreSQL Zarządzanie urządzeniami Apple Administracja Jirą i Confluence Oferujemy Środowisko oparte na wartościach i przyjazną, nieformalną atmosferę – bez nadęcia, z fajnymi ludźmi i dobrą kawą Duży wpływ na kształt pracy zespołu Budżet do wykorzystania na platformie Worksmile, która oferuje dostęp do takich benefitów jak m.in. Multisport, Allianz, Luxmed, PZU oraz wiele innych Elastyczny czas pracy Atrakcje w biurze tj. PS5 + VR2, biuro przyjazne zwierzętom, przekąski i owoce w biurze Dofinansowanie okularów korekcyjnych 800 zł (na umowie o pracę)

🏢 Summary: On-site IT Support Engineer role providing Level 1–2 technical support for end users in a Poland office, ensuring reliable local IT operations and alignment with global IT processes. The position focuses on hands-on troubleshooting, asset management, Microsoft 365 support, and coordination with regional and global IT teams. 🗂️ Requirements: Bachelor’s degree in Information Technology, Computer Science, or related field or equivalent experience, 1–2 years of experience in IT support, desktop support, or service desk, Experience with Windows 10 and 11 administration and basic macOS support, Hands-on support for mobile devices, printers, and peripherals, Experience with Microsoft 365 including Outlook, Teams, and SharePoint, Experience with ticketing systems and incident management aligned with SLAs, Knowledge of IMAC activities including workstation setup and troubleshooting, Experience managing IT assets and inventory lifecycle, Understanding of identity and access management concepts, Familiarity with basic ITIL concepts including incident, request, and change management, Foundational understanding of AI concepts and use of AI-powered tools 📃 Skills: Windows, macOS, Microsoft365, Outlook, Teams, SharePoint, OneDrive, ITIL, Ticketing, IMAC, ActiveDirectory, AV, Printers, Mobile, SLA, Inventory, AI 🏢 Description: Description We are looking for an On-site IT Support Engineer to provide day-to-day technical support for our Poland office. This role is focused on end-user support, local IT operations, and close cooperation with regional and global IT teams to ensure smooth and reliable technology services. The position combines hands-on technical troubleshooting with user support, asset management, and consistent execution of global IT processes. Requirements As the on-site IT support engineer for the Poland office, this role focuses on end-user support, local infrastructure coordination, and consistent execution of global IT processes. Provide Level 1–2 on-site and remote IT support for end users (Windows/Mac, mobile devices, printers, peripherals). Log, track, and resolve incidents and service requests in the ticketing system in line with SLAs. Support employee onboarding and offboarding, including device setup, access requests, and equipment returns. Manage local IT assets (laptops, accessories, meeting room equipment), ensuring accurate inventory and lifecycle tracking. Perform IMAC activities, including workstation setup, moves, changes, and local troubleshooting. Support Microsoft 365 and collaboration tools (Outlook, Teams, SharePoint, meeting room A/V). Coordinate with regional/global IT teams and vendors for escalations and advanced support. Maintain documentation, support compliance activities, and follow information security policies. Experience, and Certifications Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience). 1–2 years of experience in IT support / desktop support / service desk (on-site and/or remote), ideally in an office environment. Good working knowledge of end-user computing (Windows 10/11, basic Mac support), mobile devices, printers, and standard troubleshooting practices. Familiarity with Microsoft 365 (Outlook, Teams, OneDrive/SharePoint) and meeting room / A/V basics; understanding of common identity/access concepts is a plus. Experience handling IT assets and inventory updates; comfortable following standard processes for device lifecycle, repairs, and replacements. Ability to coordinate with vendors and regional/global IT teams for escalations and scheduled on-site visits, providing clear information and follow-through. Well-organized and able to prioritize multiple tickets and tasks, documenting work clearly and escalating appropriately. Experience with ticketing tools and basic ITIL concepts (incident, request, change) is an advantage. Foundational understanding of AI concepts, including how machine learning models  work, common AI use cases, and basic principles of data handling. Ability to use AI‑powered tools and platforms to support daily tasks, with strong attention to detail and commitment to maintaining data accuracy. Fluent command of the Polish language (C1/C2) What you can expect from us: Unique professional and personal development at one of the pioneer companies in professional insurance support. Ongoing professional training – to onboard you for a good start and your further professional development. Your own growth training budget - use internal and external development opportunities and take advantage of your own budget. LUXMED medical cover for you with full dental care, oncological preventive program and additional mental health support with helpline & individual sessions with a therapist.. 8-hour work time with a lunch break already included - spend the rest of the day doing what is important to you as intended in the #2h4Family program. Private life insurance - 80% of the premium is covered by an employer. Employee referral program - we appreciate you recommending your friends to join us. Additional days off - to celebrate your birthday, moreover, if you want to do a volunteering work, feel free to do so with some extra days off. Integration events - monthly delicious breakfasts, movie nights, board game nights, outdoor events. Lively and modern office in the City Centre with parking space for employees. A supportive and friendly atmosphere created by passionate people.

🏢 Summary: Opportunity for an experienced Network Administrator to support enterprise-grade network environments across cloud, hybrid, and on-premises infrastructures in an international setting. The role focuses on administering and troubleshooting IP networks, managing Azure-based cloud environments, and supporting LAN and SD-WAN infrastructure. You will work within SLA-driven, ITIL-based operations while collaborating with global IT teams. 🗂️ Requirements: Minimum 4 years of commercial experience in cloud environments, Strong hands-on experience with Microsoft Azure, Experience in enterprise or medium-sized organizations, Experience with network devices, firewalls, wireless controllers and access points, Knowledge of Windows and Linux networking, Experience with LAN, routing and SD-WAN, Experience working in SLA-driven and ITIL-based environments, English proficiency minimum B2 📃 Skills: Azure, LAN, SD-WAN, DNS, DHCP, NTP, Wi-Fi, 802.1x, Windows, Linux, Fortinet, Zscaler, ITIL 🏢 Description: 🚀 We are hiring: Network Administrator 📍 Hybrid / Remote 🌍 International Environment ☁️ Cloud & Network Infrastructure For one of our international clients, we are looking for an experienced Network Administrator who will join a global infrastructure team supporting enterprise-grade network environments across cloud, hybrid, and on-premises infrastructures. If you have strong networking knowledge combined with hands-on cloud experience in Microsoft Azure, this opportunity might be for you. 🔎 What you’ll do: • Administer and troubleshoot enterprise IP networks • Support cloud and hybrid infrastructures in Microsoft Azure • Manage LAN, Routing, and SD-WAN environments • Work with DNS, DHCP, NTP, Wi-Fi, and 802.1x technologies • Provide 2nd line support and cooperate with international IT teams • Participate in infrastructure improvements and optimization initiatives • Work in SLA-driven and ITIL-based environments ✅ What we expect: • Min. 4 years of commercial experience in cloud environments • Strong experience with Microsoft Azure • Background gained in medium-sized or enterprise organizations • Experience with network devices, firewalls, wireless controllers, and access points • Knowledge of Windows and Linux networking • English min. B2 ⭐ Nice to have: • Fortinet and/or Zscaler experience • German language skills • Managed services background 💡 What’s offered: • International projects • Modern cloud and networking technologies • Long-term cooperation • Friendly and collaborative environment • Opportunity for professional growth 📩 Interested or know someone who could be a fit? Feel free to apply directly or email me @ maja.stefanczyk@antal.pl

🏢 Summary: The role involves providing first-line technical support for hardware, software, and network issues, mainly within Windows and Office 365 environments. The position focuses on troubleshooting incidents, managing tickets, supporting user accounts, and escalating complex problems when needed. It is an entry-level IT support role requiring solid technical fundamentals and user-oriented communication. 🗂️ Requirements: Basic knowledge of Windows OS, Basic knowledge of computer hardware, Basic knowledge of networking, Familiarity with Office 365, Familiarity with Azure Active Directory, Understanding of TCP/IP, Understanding of DNS, Experience with ticketing systems, English proficiency minimum B2 📃 Skills: Windows, Office365, AzureAD, TCP/IP, DNS, Jira, Networking, Hardware 🏢 Description: 🟣 You will be: providing first-line technical support to end-users (hardware, software, and network issues), troubleshooting and resolving incidents related to windows systems and Office 365, managing and tracking requests using a ticketing system, assisting with user account management, diagnosing and escalating complex technical issues when necessary, ensuring clear and professional communication with users. 🟣 Your profile: basic knowledge of IT systems (Windows os, computer hardware, networking), familiarity with Office 365 and Azure active directory, understanding of networking fundamentals (TCP/IP, DNS), experience with ticketing systems (e.g., jira), strong problem-solving skills and logical thinking, good communication skills and a user-focused mindset, english proficiency at minimum B2 level. 🟣 Recruitment Process: CV review – HR Interview – Technical Interview – Decision 🎁 Benefits 🎁 ✍ Development: development budgets of up to 6,800 PLN, we fund certifications e.g.: AWS, Azure, access to Udemy, O'Reilly (formerly Safari Books Online) and more, events and technology conferences, technology Guilds, internal training, Xebia Upskill. 🩺 We take care of your health: private medical healthcare, multiSport card - we subsidise a MultiSport card, mental Health Support. 🤸‍♂️ We are flexible: B2B or employment contract, contract for an indefinite period.

🏢 Summary: L2 IT Support Specialist role focused on user account management, incident resolution, and administration of Windows-based environments for enterprise clients. The position involves maintaining network resources, supporting hardware and software issues, and operating within ITIL-based service management processes. The role requires multilingual support and strong expertise in Microsoft and ITSM technologies. 🗂️ Requirements: Bachelor’s degree in IT, Computer Science or related field, 2–3+ years of experience in help desk or desk-side support, Experience resolving hardware, software, and network incidents, Strong knowledge of Windows Server and client operating systems, Experience with Active Directory and Exchange, Experience with ITSM ticketing tools, Knowledge of ITIL processes (incident, problem, change management), Familiarity with VPN and remote access technologies, Fluency in Portuguese, Spanish, and English (C1) 📃 Skills: Windows, ActiveDirectory, Exchange, MacOS, UNIX, VPN, ServiceNow, Remedy, ITIL, WindowsServer, TicketingSystems 🏢 Description: About the project As an IT Specialist (L2 Support) fluent in Portuguese, Spanish, and English, you will play a pivotal role in ensuring the seamless management of user accounts, network resources, and incident resolution for our clients’ IT environments. Operating from our state-of-the-art Kraków office, you will act as a trusted technical advisor, providing expert support and maintaining high standards of service delivery that align with HCLTech’s reputation for excellence. Your responsibilities Manage user accounts across multiple platforms, including Windows, Active Directory, and Exchange. Create, administer, and maintain LAN accounts, Global Groups, and email accounts for new and existing users. Manage and standardize shared resources, such as distribution lists, directories, shared email accounts, calendars, and conference rooms, in accordance with client requirements. Set up servers and grant appropriate permissions following established client standards. Ensure efficient and secure access to IT tools, enabling clients to operate their businesses effectively. Serve as a System Administrator for User Account Maintenance and Incident Management Systems, including ongoing system housekeeping. Develop and update knowledge base documentation for user account maintenance procedures. Diagnose, resolve, and document hardware, software, and network problems, providing support via telephone and ticketing systems. Apply ITIL processes, participate in root cause analysis, and support incident, problem, and change management activities. Our requirements Bachelor’s degree or equivalent in IT, Computer Science, or related field (3–4 years of higher education). 2–3+ years of experience in help desk, desk-side support, or IT customer service, with proven ability to resolve hardware-related issues. Fluency in Portuguese, Spanish, and English (minimum C1 level); proficiency in other European languages is a plus. Strong working knowledge of Windows operating systems (Windows 2000/2003/2008 servers; Windows XP/Vista/7 clients), Active Directory, Exchange (2003/2007), and Mac OS/OS X. Familiarity with UNIX/Mac environments and VPN/remote dial-in technologies. Experience with ITSM ticketing tools (e.g., ServiceNow, Remedy, HP Service Center, Peregrine Service Center). Understanding of ITIL processes, particularly in service desk, incident, problem, and change management. Excellent communication skills; able to effectively interact with customers and internal teams. Resourcefulness, strong customer service orientation, and dedication to high-quality service delivery. Optional MCP, MCSE, or MCSA certifications preferred. ITIL Foundation certification (V2 or V3) is an advantage. Ability to define, document, and implement IT processes as required. Strong analytical and problem-solving skills, with aptitude for conducting root cause analysis. Willingness and ability to quickly acquire and apply new knowledge. Demonstrated ability to integrate and collaborate as a cross-functional team player in a fast-paced, knowledge-sharing environment.