Enterprise Account Executive

🏢 Summary: Enterprise Sales Development Representative role focused on generating and qualifying new business opportunities for the Harness AI Software Delivery Platform. The position involves outbound prospecting, handling inbound inquiries, and collaborating with Account Executives to build sales pipeline and drive revenue growth. This role offers competitive compensation with performance-based bonuses and requires professional Spanish proficiency. 🗂️ Requirements: Professional proficiency in Spanish (written and spoken), Prior cold calling experience, Proven track record in a metrics-driven sales environment, Ability to meet and exceed daily, monthly, and quarterly KPIs, Experience prospecting and researching target accounts, Authorization to work in the U.S. 📃 Skills: LinkedIn, Salesforce, Outreach, LeadIQ, SalesNav, ColdCalling, Prospecting, LeadGeneration 🏢 Description: Position Summary Harness is looking for individuals who are passionate, driven, smart, goal-oriented and motivated to exceed expectations and advance their career in B2B software sales. As an Enterprise Sales Development Representative, you will be responsible for generating new opportunities, handling inbound inquiries, following up on marketing campaigns, and collaborating with the sales team to build pipeline and contribute to revenue growth. This role offers a competitive salary plus bonuses. Important Note Professional proficiency in Spanish, both written and spoken, is required. Key Responsibilities - Research and prospect into target accounts - Cold call, email, leverage LinkedIn and direct mail for strategic outreach - Utilize lead generation tools like LinkedIn Sales Navigator, Salesforce, Outreach, LeadIQ - Act as a collaborative strategic partner to Account Executives - Exceed daily, monthly, and quarterly KPIs and pipeline metrics to achieve sales goals - Conduct high-level conversations explaining the value proposition of the Harness Platform About You - Prior cold calling experience - Proven track record of success in a metrics-driven culture - Curious and creative mindset - Strong desire to learn and improve - Adaptable, professional, and motivated with strong work ethic - Ability to thrive in a fast-paced startup environment - Proactive problem-solving skills - Desire to exceed quotas and expectations - Open to feedback and continuous improvement - Professional proficiency in Spanish (written and spoken) Work Location Austin, TX What You Will Have at Harness - Competitive salary - Comprehensive healthcare benefits - Flexible Spending Account (FSA) - Employee Assistance Program (EAP) - Flexible Time Off and Parental Leave - Quarterly company days off - Social and team-building events - Recharge & Reset Program - Monthly internet reimbursement - Commuter benefits The OTE for this position is $86,000. The compensation package includes a commission/variable component based on performance, plus equity and benefits. A valid authorization to work in the U.S. is required. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

🏢 Summary: Leadership role responsible for driving inbound sales pipeline growth, market expansion, and revenue acceleration within a highly regulated pharmacy environment. The position leads sales development strategy, team performance, AI-driven analytics adoption, and cross-functional collaboration to optimize forecasting, prospecting, and operational execution. Focused on scalable processes, compliance, and data-driven decision-making to achieve aggressive commercial targets. 🗂️ Requirements: Bachelor's degree in Business, Marketing, Communications, Healthcare Administration or related field, Minimum 5 years experience in sales development, business development, inside sales, or commercial operations, Minimum 3 years direct people leadership experience, Experience with CRM platforms and sales engagement technologies, Experience using AI-enabled analytics and business tools, Strong knowledge of inbound sales methodologies and pipeline management, Experience in regulated, fast-paced environments, Valid driver's license 📃 Skills: CRM, AI, Analytics, Forecasting, Automation, Reporting, Segmentation, LeadScoring, Dashboards, Workflow, SalesEngagement 🏢 Description: POSITION SUMMARY The Manager, Sales Development drives pipeline generation, market expansion, and revenue acceleration by leading a high-performing inbound sales organization within a hyper-growth, highly regulated 503A and 503B pharmacy environment. This role owns sales development strategy, prospecting execution, talent performance, forecasting accuracy, and cross-functional alignment across commercial operations, marketing, analytics, and customer engagement initiatives. The leader leverages AI as a force multiplier to increase speed, scale, lead quality, workflow efficiency, and data-driven decision-making while strengthening operational rigor and customer acquisition outcomes. RESPONSIBILITIES Sales Leadership Pipeline Ownership: Lead and optimize the sales development function by establishing scalable inbound strategies, driving qualified pipeline growth, and aligning prospecting priorities with enterprise revenue objectives. Utilize AI-enabled analytics, workflow automation, and performance intelligence tools to improve targeting precision, accelerate conversion velocity, and enhance forecasting accuracy. Coach high-performing teams through structured accountability, measurable execution standards, and continuous development practices. Talent Development: Recruit, develop, and retain high-performing sales development talent within a fast-paced, highly regulated healthcare environment. Implement structured onboarding, coaching frameworks, and performance management processes. Leverage AI-driven coaching insights, conversation intelligence, and productivity analytics to personalize development plans and accelerate performance outcomes. Performance Execution: Drive operational excellence through disciplined management of sales activity metrics, pipeline health, prospect engagement, and conversion performance. Establish rigorous performance expectations and implement corrective actions to improve efficiency and accountability. Utilize AI-powered dashboards, predictive insights, and reporting tools to strengthen decision-making and optimize resource allocation. Market Expansion Prospecting Strategy: Design and execute targeted inbound prospecting initiatives that expand market reach and accelerate customer acquisition. Partner with marketing, sales leadership, and commercial operations to align outreach strategies with business priorities. Utilize AI-enabled segmentation, lead scoring, and behavioral insights to improve prospect quality and engagement strategies. Customer Engagement: Establish consistent communication standards and data-informed outreach strategies aligned with growth objectives. Collaborate cross-functionally to ensure seamless customer experiences while maintaining regulatory compliance. Leverage AI-supported engagement tools and automation platforms to increase responsiveness and improve conversion effectiveness. Growth Alignment: Align sales development initiatives with enterprise growth strategy by translating priorities into measurable execution plans and operational targets. Apply AI-enabled forecasting, trend analysis, and performance monitoring tools to identify opportunities and accelerate growth initiatives. Operational Excellence Process Optimization: Improve sales development processes and workflows to support scalability and execution rigor. Establish performance benchmarks and implement solutions that enhance productivity and customer acquisition outcomes. Utilize AI-driven automation and reporting capabilities to streamline activities and improve data accuracy. Data Governance: Ensure integrity and accuracy across sales development data and reporting systems. Partner with commercial operations and analytics teams to standardize measurement practices and improve business intelligence. Leverage AI-powered analytics platforms to identify trends and optimize pipeline management. Compliance Management: Maintain adherence to organizational policies and regulatory requirements within a highly regulated environment. Reinforce accountability and ethical conduct across all sales development activities. Utilize AI-enabled monitoring tools and workflow controls to strengthen compliance visibility and reduce operational risk. Cross-Functional Collaboration Strategic Partnership: Build collaborative partnerships across sales, marketing, analytics, customer engagement, and operational teams to support scalable growth. Utilize AI-supported collaboration platforms and reporting tools to improve transparency and execution. Business Communication: Deliver clear communication to executive leadership and stakeholders regarding performance results and strategic priorities. Translate complex data into actionable business insights using AI-driven reporting and visualization tools. Innovation Leadership: Identify emerging technologies and process enhancements to strengthen sales development effectiveness. Encourage continuous learning and data-driven experimentation while maintaining operational discipline within a regulated environment. KNOWLEDGE AND SKILLS - Expertise leading sales development organizations and inbound prospecting strategies - Proficiency with CRM platforms, sales engagement technologies, AI-enabled analytics tools, forecasting systems, workflow automation, and reporting tools - Strong communication, coaching, and stakeholder management skills - Ability to optimize business processes and implement scalable solutions in regulated environments EXPERIENCE AND QUALIFICATIONS - Bachelor's degree in Business, Marketing, Communications, Healthcare Administration, or related field required; Master's preferred - Minimum 5 years of progressive experience in sales development, business development, inside sales, or commercial operations leadership - Minimum 3 years of direct people leadership experience - Experience utilizing CRM platforms, sales engagement technologies, analytics tools, and AI-enabled business solutions - Strong understanding of inbound sales methodologies, prospecting strategies, and pipeline management - Experience operating within highly regulated, fast-paced environments - Valid driver's license required - Preferred certifications: CSP, CBDP, SSLC or related credentials Employee Benefits, Health and Wellness: Comprehensive benefits including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements: Role requires frequent communication, prolonged stationary work, regular computer use, movement around the office and campus, and physical activities such as standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling.

🏢 Summary: Hands-on Sales Manager role leading BDR and AE teams in a fast-growing automotive SaaS environment, owning the full sales funnel from pipeline generation to revenue conversion. The position focuses on data-driven coaching, AI-enabled sales workflows, and building a high-performance culture. Success is measured by rooftops added, MRR growth, and team development. 🗂️ Requirements: 3–5+ years B2B SaaS sales experience, 2+ years in sales management role, Experience managing BDRs and/or AEs, Ability to own full sales funnel, Data-driven sales coaching experience, Experience tracking conversion and activity metrics, Strong forecasting and pipeline management skills, Experience building sales processes and playbooks, Familiarity with AI tools in sales workflows, Strong communication and feedback skills 📃 Skills: SaaS, B2B, CRM, AI, HubSpot, Nooks, Forecasting, Pipeline, Prospecting, ColdCalling, Coaching, Analytics 🏢 Description: About The Role Steer is building one of the fastest-growing GTM engines in automotive SaaS and is seeking a Manager of Sales to lead from the front. This is a high-impact leadership role at the intersection of pipeline generation and revenue conversion, owning both the BDR and AE motion or coming in strong on one side with readiness to master both. This is a hands-on role involving call listening, real-time coaching, running blitzes, and building a high-performing team. Success is measured by rooftops added, MRR growth, and the development and success of sales representatives. The role is hybrid, 3 days per week in the Waltham, MA office, and reports to the Head of Sales. You Will: - Lead & Develop the Team: Hire, onboard, and develop BDR and AE talent. Build a culture of accountability, learning, and performance. Create clear progression paths from BDR to AE. - Coach With Data: Use activity metrics, conversion rates, connect rates, and pipeline data to identify improvement areas. Run call reviews, role-plays, and live coaching sessions. - Own the Full Funnel: Partner with BDRs on prospecting quality and handoffs, and with AEs on demo execution and close rates. Connect top-of-funnel activity to revenue outcomes. - Build & Maintain the Playbook: Develop and update the Sales Playbook covering prospecting, cold calling, objection handling, and closing. - Use AI Tools: Integrate AI into workflows for call intelligence, outreach personalization, pipeline forecasting, and coaching. - Operate Strategically: Align with Marketing, RevOps, and Sales Leadership. Deliver accurate forecasts and performance data. Own monthly and quarterly pipeline targets. You Have: Must Have - 3–5+ years in B2B SaaS sales, with at least 2+ years in sales management - Experience managing BDRs, AEs, or both - Player-coach mentality - Data-driven coaching approach - Strong communication skills - Comfort building processes in ambiguous environments - Familiarity with or interest in AI tools in sales workflows Nice to Have - Experience in automotive, SMB, or blue-collar verticals - Track record of promoting BDRs into closing roles - Experience with high-velocity, short-cycle sales cycles (2–3 days) - Familiarity with HubSpot and Nooks Interview Process - Initial Screen (Lead Recruiter) - Hiring Manager Interview - Presentation - Direct Report Interview - Career Journey/Problem Solving Exercise - Reference Checks - Wonderlic Assessment We Offer - Medical, Dental and Vision insurance within 30 days - 100% employer-paid medical insurance - Equity package - Flexible PTO with 15 days minimum - Generous Parental Leave - FSA and HSA options - 401(k) - Learning Stipend - WFH Equipment - Opportunity to work with the latest technology - Collaborative, high ownership culture - Opportunities for development and career growth

🏢 Summary: Onsite Sales Development Representative role focused on driving outbound growth, generating new business opportunities, and delivering SaaS product demos to small business owners in the automotive repair industry. The position involves high-volume prospecting, consultative selling, and CRM pipeline management. Compensation includes base salary plus commission with opportunities for growth and hybrid flexibility after tenure. 🗂️ Requirements: 1+ years of outbound sales or business development experience, Proven record of meeting or exceeding sales quotas, Experience with phone-based outreach, Experience conducting product demos and consultations, Ability to work onsite in Waltham, MA, Experience using CRM systems to manage sales activities 📃 Skills: SaaS, CRM, HubSpot, Salesforce, Prospecting, Outbound, Demos, Forecasting 🏢 Description: Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention. Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About the Role We're looking for a Sales Development Representative to help build and scale our outbound motion at Steer. This role is focused on uncovering lucrative new business opportunities, facilitating product demos, and guiding customers through a streamlined sales process. This is not a passive, inbound role. You will be expected to create opportunities from scratch, navigate organizations, and develop messaging that resonates with small business owners and operators in blue-collar industries. We are looking for someone who is no stranger to overcoming obstacles and strives to exceed expectations. Come join a team where skill cultivation, career advancement, and talent retention are core values. This role is 5x a week onsite in Waltham, MA. There is the potential for a hybrid working schedule after 6 months of tenure. Compensation: $90k OTE ($60,000 base salary + commission) You Are A Self-Starter: You are intrinsically motivated, results-oriented, and comfortable operating in a high-volume, outbound-heavy environment. Empathetic & Professional: You are approachable and professional, with a genuine desire to help business owners achieve their goals. Resilient & Persistent: You maintain a positive attitude in the face of rejection, using setbacks as opportunities for growth and learning. A Strong Communicator: You possess a growth mindset and are self-assured in your ability to build rapport and engage in compelling, effective communication. Organized & Disciplined: You are dependable and consistent in meeting deadlines and managing your pipeline activity. Coachable: You are enthusiastic, open to feedback, and committed to continuous improvement. You Will Drive Outbound Growth: Conduct a high volume of calls and outreach to identify and engage decision-makers and economic buyers. Master the Product: Develop a deep understanding of our SaaS product and its features to effectively communicate value during online product demos. Consultative Selling: Employ a consultative approach to understand prospects' needs and tailor presentations to their specific pain points. Pipeline Management: Maintain meticulous records of sales activities and customer interactions in our CRM to ensure accurate forecasting. Partner for Success: Qualify opportunities and collaborate closely with the broader sales team on strategy and deal progression. You Have Must Have: 1+ years of sales experience, specifically in outbound prospecting or business development. Proven Track Record: A history of meeting or exceeding sales quotas and activity metrics. Communication Skills: Excellent verbal and written communication skills with comfort in phone-based outreach. Presentation Skills: Experience performing product demonstrations and consultations. Presence: Ability to commute to the Waltham, MA office. Nice to Have: Industry Experience: Familiarity with the automotive industry, home services, or blue-collar sectors. SaaS Background: Experience selling software or working in a high-growth startup environment. Tech Stack: Experience using CRM tools (like HubSpot or Salesforce) to manage opportunities. Interview Process Initial Screen (Lead Recruiter) - 30 min Hiring Manager Interview (Head of Sales) - 30 min Leadership Interview (CRO) - 30 min Reference Checks *We also require completion of the Wonderlic Assessment before the end of the process. This is done independently and takes about 20-30min. We Offer 100% employer-paid medical insurance Flexible PTO with a 15-day minimum Equity package Generous Parental Leave 401(k) Growth & Learning Stipend WFH Equipment (for your home setup) A collaborative, high-ownership culture with opportunities for career development Why Join Steer?At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. Here, you'll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being. Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries. Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.

🏢 Summary: Onsite Sales Development Representative role focused on driving outbound growth, generating new business opportunities, and delivering SaaS product demos to small business owners in the automotive repair industry. The position requires high-volume prospecting, consultative selling, and disciplined CRM pipeline management. Compensation includes base salary plus commission with opportunities for growth and hybrid flexibility after tenure. 🗂️ Requirements: 1+ years outbound sales or business development experience, Proven record of meeting or exceeding sales quotas, Experience with phone-based outreach and high-volume prospecting, Experience conducting product demos and sales presentations, Ability to work onsite 5 days per week in Waltham, MA 📃 Skills: SaaS, CRM, HubSpot, Salesforce, Prospecting, Outbound, Pipeline, Forecasting, Demos 🏢 Description: About the Role We're looking for a Sales Development Representative to help build and scale our outbound motion. This role is focused on uncovering new business opportunities, facilitating product demos, and guiding customers through a streamlined sales process. This is not a passive, inbound role. You will be expected to create opportunities from scratch, navigate organizations, and develop messaging that resonates with small business owners and operators in blue-collar industries. This role is 5x a week onsite in Waltham, MA, with potential for a hybrid schedule after 6 months. Compensation: $90k OTE ($60,000 base salary + commission) You Will - Drive Outbound Growth: Conduct a high volume of calls and outreach to identify and engage decision-makers and economic buyers. - Master the Product: Develop a deep understanding of the SaaS product and its features to effectively communicate value during online product demos. - Consultative Selling: Understand prospects' needs and tailor presentations to their specific pain points. - Pipeline Management: Maintain accurate records of sales activities and customer interactions in the CRM to ensure forecasting accuracy. - Partner for Success: Qualify opportunities and collaborate with the broader sales team on strategy and deal progression. You Have Must Have: - 1+ years of sales experience in outbound prospecting or business development. - Proven track record of meeting or exceeding sales quotas and activity metrics. - Excellent verbal and written communication skills with comfort in phone-based outreach. - Experience performing product demonstrations and consultations. - Ability to commute to the Waltham, MA office. Nice to Have: - Familiarity with the automotive industry, home services, or blue-collar sectors. - Experience selling software or working in a high-growth startup environment. - Experience using CRM tools (like HubSpot or Salesforce) to manage opportunities. Interview Process - Initial Screen (Lead Recruiter) - 30 min - Hiring Manager Interview (Sales Manager) - 45 min - Leadership Interview (CRO) - 30 min - Reference Checks - Completion of the Wonderlic Assessment (20–30 min) We Offer - 100% employer-paid medical insurance - Flexible PTO with a 15-day minimum - Equity package - Generous Parental Leave - 401(k) - Growth & Learning Stipend - WFH Equipment (for home setup) - Collaborative culture with career development opportunities We align our mission of transforming the auto repair experience with opportunities for growth, innovation, and excellence. The hiring process looks beyond credentials and welcomes applicants from diverse backgrounds.

🏢 Summary: Field-based Outside Sales/Account Executive role focused on managing the full sales cycle for a fintech payment and loyalty solution in the Greater Cleveland area. The position involves prospecting, cold calling, and building relationships with local businesses while using CRM tools to manage pipeline and performance. Offers uncapped commission with OTE of $107,000, base salary, benefits, and advancement opportunities. 🗂️ Requirements: 1-5 years of sales experience, Full sales cycle management experience, Cold calling experience, Territory-based prospecting and canvassing, Ability to conduct sales research, Experience using CRM systems, Reliable transportation 📃 Skills: CRM, SaaS, B2B, Fintech, Salesforce 🏢 Description: SumUp is seeking an Outside Sales/Account Executive for the Greater Cleveland Area! This is a Field Sales Role Who You Are You are a sales professional with 1-5 years of experience, who is bright and driven, looking for a genuine opportunity where you can be with a company for a long time. In fact, you are GREAT, you are going places, so you are looking for a home where your commissions are uncapped, though you also need that base salary to pay immediate bills. You're also looking for somewhere that allows you to move up internally, because you'll need that, and to work with an interesting technical product that actually makes a real difference in the world. You care about helping others and your local neighborhood. You want a start-up atmosphere, but you also want stability in rocky times and good benefits, and you want to work with other great people who are fun and above all make you better than you ever thought you could be. SumUp supports a diverse community of professionals with various backgrounds and lived experiences. There is no "perfect candidate" for this role. We are simply searching for people that are driven to succeed in helping SumUp continue delivering on our values and making our customers successful. A Day In Your Life Armed with a good understanding of the product from training, you will build a sales pipeline by developing relationships with local businesses. We will show you how. You will make their life easier by selling a payment and loyalty solution that turns their small enterprise into the heartbeat of the block. Over 3 million merchants use us because our products are good. This is going to require research however, and cold calling, and knocking on doors, and above all empathy and kindness for your customer's needs. The Role You Would Fill Full sales cycle management including territory based prospecting and canvassing Cold Calling for new business leads Research (play smarter not harder) Use our CRM to track performance and ensure communication and success Your Background 1-5 years of sales experience Reliable transportation Experience in retail, hospitality, B2B and/or SAAS sales is always a plus. If you don't have this, please don't let this stop you from applying Who we are SumUp is a fast-growing fintech firm that helps local families and businesses by allowing them to receive payments quickly and simply, both in-store and online. We are no small cheese because we have over 3000 employees and work in over 34 countries. But most importantly we are relied upon by merchants of all sizes from DHL to taxi drivers. A few details of the role include: Starting Compensation: On-target-earnings (OTE) $107,000 with uncapped commission. Opportunities for advancement and increased compensation based on performance. 22 days of annual PTO plus 11 paid holidays 401K matching Great medical, dental and vision benefits. #SumUpUSA Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.

🏢 Summary: Leadership role overseeing Enterprise and Scaled Customer Success segments, focused on building a unified account health framework, improving retention through data-driven strategies, and operationalizing scalable processes. The position combines team management, analytics, and systems design to professionalize CS operations across 1,000+ accounts. Fully remote with comprehensive benefits and growth opportunities. 🗂️ Requirements: 2+ years managing a Customer Success team or 4+ years as Senior/Lead CSM, Experience managing Enterprise (high-touch) and Scaled/Digital CS segments, Experience using CRM, BI tools, or Excel for health tracking and churn prediction, Ability to design and implement scalable processes, tools, or playbooks, Experience leading QBRs and managing multi-stakeholder accounts, Ability to define KPIs and manage team performance 📃 Skills: CRM, BI, Excel, Gainsight, Vitally, ChurnZero, DataVisualization, Automation, EmailMarketing, Slack 🏢 Description: About the Role As the Manager of Scaled Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to high-volume Scaled segments. Reporting to the Director of Customer Success, you will serve as the bridge between personalized relationship management and digital-first automation. Your mission is to professionalize Customer Success operations by building a unified Account Health framework that works for every customer, regardless of size. You Will - Define and iterate on engagement models for Enterprise (high-touch) and Scaled (tech-touch) tiers to maximize efficiency - Develop a standardized Account Health Scoring system that identifies risk across a 1,000+ account base - Transition informal Slack-based collaboration into a structured internal knowledge base and formal playbooks - Use leading indicators to proactively trigger outreach before customers are at risk - Manage day-to-day performance of the Customer Success team using clear KPIs to drive accountability and growth You Have Must Have: - 2+ years of experience managing a Customer Success team or 4+ years as a Senior/Lead CSM - Proven experience managing high-touch Enterprise accounts (QBRs, multi-stakeholder navigation) and Scaled/Digital segments (automation, mass communication) - Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report on performance - Ability to design scalable processes and successfully implement tools, workflows, or playbooks - High emotional intelligence and a coaching-first management style Nice to Have: - Ability to work with advanced data visualization tools - Experience selecting or implementing a Customer Success platform (e.g., Gainsight, Vitally, ChurnZero) - Experience in the automotive industry Interview Process 1. Initial Screen – 30 minutes 2. Hiring Manager Interview – 60 minutes 3. Case Study Assessment – 45 minutes Problem Solving Exercise – 60 minutes 4. Cross-Functional Interview – 30 minutes *Completion of the Wonderlic Assessment (20–30 minutes) is required before the end of the process. We Offer - 100% remote work environment - Medical, Dental, and Vision insurance within 30 days - 100% employer-paid medical insurance - Equity package - Flexible PTO with 15 days minimum - Generous parental leave - FSA and HSA options - 401(k) - Growth & wellness stipend - Work-from-home equipment - Opportunities for development and career growth

🏢 Summary: Lead and scale a Customer Success team overseeing both Enterprise and high-volume segments, building a unified Account Health framework and data-driven retention strategy. The role focuses on designing scalable processes, implementing health scoring systems, and driving proactive customer engagement. This is a remote leadership position with strong benefits and growth opportunities. 🗂️ Requirements: 2+ years managing a Customer Success team or 4+ years as Senior/Lead CSM, Experience managing Enterprise (high-touch) and Scaled/Digital (tech-touch) accounts, Experience conducting QBRs and navigating multi-stakeholder environments, Proficiency in using CRM, BI tools, or Excel for health tracking and churn prediction, Experience designing and implementing scalable processes, tools, or playbooks, Ability to define KPIs and manage team performance, Completion of Wonderlic Assessment 📃 Skills: CRM, BI, Excel, Gainsight, Vitally, ChurnZero, Automation, DataVisualization, Slack 🏢 Description: About the Role As the Manager of Scaled Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to high-volume Scaled segments. Reporting to the Director of Customer Success, you will act as the bridge between personalized relationship management and digital-first automation. Your mission is to professionalize CS operations by building a unified "Account Health" framework that works for every customer, regardless of size. You will lead a supportive, high-trust team and provide the strategic structure needed to turn informal knowledge into repeatable, data-driven playbooks that drive global retention. You Will - Segment the strategy by defining and iterating engagement models for Enterprise (high-touch) and Scaled (tech-touch) tiers. - Develop a standardized Account Health Scoring system to identify risk across 1,000+ accounts. - Transition informal collaboration into a structured internal knowledge base and formal playbooks. - Drive proactive retention using leading indicators to trigger outreach before customers are at risk. - Manage day-to-day team performance using clear KPIs to ensure accountability and growth. You Have Must Have: - 2+ years managing a Customer Success team or 4+ years as a Senior/Lead CSM. - Proven experience managing both high-touch Enterprise accounts and Scaled/Digital segments. - Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report performance. - Ability to design scalable processes and implement tools, workflows, or playbooks. - High emotional intelligence with a coaching-first management style. Nice to Have: - Ability to work with advanced data visualization tools. - Experience selecting or implementing a CS platform (e.g., Gainsight, Vitally, ChurnZero). - Experience in the automotive industry. Interview Process 1. Initial Screen – 30 minutes 2. Hiring Manager Interview – 60 minutes 3. Case Study Assessment – 45 minutes 4. Problem Solving Exercise – 60 minutes 5. Cross-Functional Interview – 30 minutes *Completion of the Wonderlic Assessment (20–30 minutes) is required before the end of the process. We Offer - 100% remote work environment - Medical, Dental, and Vision insurance within 30 days - 100% employer-paid medical insurance - Equity package - Flexible PTO with 15 days minimum - Generous Parental Leave - FSA and HSA options - 401(k) - Growth & Wellness stipend - WFH equipment - Opportunities for development and career growth

🏢 Summary: Leadership role overseeing Enterprise and Scaled Customer Success segments, focused on building a unified account health framework, driving proactive retention, and scaling data-driven CS operations. The position blends strategic process design with hands-on coaching and performance management of CSMs. It emphasizes analytics, automation, and structured playbooks to improve global retention across a large account base. 🗂️ Requirements: 2+ years managing a Customer Success team or 4+ years as Senior/Lead CSM, Experience managing high-touch Enterprise accounts, Experience managing Scaled/Digital CS segments, Proficiency using CRM, BI tools, or Excel for data analysis, Ability to design and implement scalable processes or workflows, Experience tracking account health and predicting churn, Performance management using KPIs 📃 Skills: CRM, BI, Excel, Automation, Gainsight, Vitally, ChurnZero, DataVisualization, Analytics, KPI 🏢 Description: Steer offers a suite of software tools for automotive repair shops, combining essential tools into a user-friendly, cost-effective platform. The platform includes a Customer Relationship Management (CRM) marketing suite with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and other features. Following the acquisition of AutoOps, the platform also includes intelligent, fully integrated scheduling software that enables customers to book appointments through a shop's website and Google Business Profile. About the Role As the Manager of Scaled Customer Success, you will lead Customer Success Managers across a diverse portfolio, ranging from high-touch Enterprise partnerships to high-volume Scaled segments. Reporting to the Director of Customer Success, you will bridge personalized relationship management and digital-first automation. Your mission is to build a unified Account Health framework that supports every customer segment and to transform informal knowledge-sharing into structured, data-driven playbooks that drive global retention. You Will - Define and iterate engagement models for Enterprise (high-touch) and Scaled (tech-touch) tiers. - Develop a standardized Account Health Scoring system to identify risk across 1,000+ accounts. - Transition informal collaboration into a structured internal knowledge base and formal playbooks. - Use leading indicators to proactively drive retention and reduce churn risk. - Manage day-to-day team performance using clear KPIs to support accountability and growth. You Have Must Have: - 2+ years of experience managing a Customer Success team or 4+ years as a Senior/Lead CSM. - Proven experience managing high-touch Enterprise accounts and Scaled/Digital segments. - Experience using CRM, BI tools, or Excel to track health, predict churn, and report on performance. - Ability to design and implement scalable processes, tools, or workflows. - High emotional intelligence with a coaching-focused leadership style. Nice to Have: - Ability to work with advanced data visualization tools. - Experience selecting or implementing a CS platform such as Gainsight, Vitally, or ChurnZero. - Experience in the automotive industry. We Offer - 100% remote work environment. - Medical, dental, and vision insurance within 30 days (100% employer-paid medical). - Equity package. - Flexible PTO with 15 days minimum. - Generous parental leave. - FSA and HSA options. - 401(k). - Growth and wellness stipend. - WFH equipment. - Opportunity to work with the latest technology. - Collaborative, high-ownership culture. - Opportunities for development and career growth.

🏢 Summary: Onsite Business Development Representative role focused on driving outbound sales growth for a SaaS platform serving automotive repair shops. The position involves high-volume prospecting, delivering product demos, qualifying opportunities, and managing pipeline activity in a CRM. Compensation includes base salary plus commission with strong benefits and potential hybrid flexibility after onboarding. 🗂️ Requirements: 1+ years outbound sales or business development experience, Proven record of meeting or exceeding sales quotas, Experience with phone-based outreach, Experience conducting product demos and consultations, Ability to work onsite 5 days per week in Waltham, MA 📃 Skills: SaaS, CRM, HubSpot, Salesforce, Outbound, Prospecting, Pipeline, Forecasting 🏢 Description: About the Role We're looking for a Business Development Representative to help build and scale our outbound motion. This role focuses on uncovering new business opportunities, facilitating product demos, and guiding customers through a streamlined sales process. This is a high-volume, outbound-focused position. You will create opportunities from scratch, navigate organizations, and develop messaging that resonates with small business owners and operators in blue-collar industries. Work Model & Compensation Onsite 5 days per week in Waltham, MA, with potential for a hybrid schedule after 3 months. Compensation: $90,000 OTE ($60,000 base salary + commission). You Will - Conduct a high volume of calls and outbound outreach to identify and engage decision-makers and economic buyers - Develop deep product knowledge to effectively communicate value during online product demos - Use a consultative sales approach to understand prospect needs and tailor presentations - Maintain accurate records of sales activities and customer interactions in CRM systems - Qualify opportunities and collaborate with the sales team on deal strategy and progression You Have Must Have: - 1+ years of outbound sales or business development experience - Proven track record of meeting or exceeding sales quotas and activity metrics - Excellent verbal and written communication skills, especially in phone-based outreach - Experience conducting product demonstrations and consultations - Ability to commute to the Waltham, MA office Nice to Have: - Experience in automotive, home services, or blue-collar industries - Experience selling SaaS or working in a high-growth startup - Experience using CRM tools such as HubSpot or Salesforce Interview Process - Initial Screen (Lead Recruiter) - Hiring Manager Interview (Head of Sales) - Leadership Interview (CRO) - Reference Checks - Completion of Wonderlic Assessment Benefits - 100% employer-paid medical insurance - Flexible PTO with 15-day minimum - Equity package - Generous parental leave - 401(k) - Growth and learning stipend - WFH equipment for home setup - Collaborative, high-ownership culture with career development opportunities