Amazon Connect & Salesforce Engineer

Quick Facts

• Role: Amazon Connect & Salesforce Engineer

Description

Engineer Amazon Connect contact center capabilities (contact flows, queues, routing, IVR, agent-assist) and integrate them with Salesforce Service Cloud Voice and Omni-Channel. Develop serverless AWS components and secure REST/event-driven interfaces using approved identity, encryption, and patterns. Participate in Agile delivery, CI/CD, testing, production readiness, and provide documentation and operational support handover.

Responsibilities

• Engineer Amazon Connect contact flows, queues, routing profiles, customer/chat flows, contact attributes, IVR, and agent-assist capabilities.

• Develop serverless components using AWS Lambda (Java and/or Go), API Gateway, EventBridge, Kinesis, SNS/SQS, DynamoDB, S3, Secrets Manager, and CloudWatch.

• Integrate Amazon Connect with Salesforce Service Cloud Voice and Omni-Channel, including case/voice objects, screen-pop, customer context, transcripts, and interaction data.

• Build secure REST APIs and event-driven interfaces using approved identity, encryption, and boundary-control patterns.

• Contribute to sprint planning, coding, peer reviews, unit testing, defect resolution, sprint demonstrations, and production readiness.

• Implement GitLab CI/CD pipelines and Infrastructure-as-Code (IaC) using AWS CloudFormation or approved equivalents.

• Maintain technical documentation, runbooks, monitoring, alerts, and operational support handover materials.

Requirements

• Hands-on experience with Amazon Connect, including contact flows, APIs, Contact Lens, routing, queues, and contact attributes.

• Strong programming skills in Java and/or Go, combined with serverless AWS development and REST API integration expertise.

• Practical Salesforce integration experience, ideally involving Service Cloud Voice, Service Cloud, Omni-Channel, or CTI.

• Proven experience working with core AWS services: Lambda, EventBridge, Kinesis, SNS/SQS, and DynamoDB.

• Solid understanding of IAM, secrets management, encryption, observability, and production support within a regulated environment.

• Experience with Agile delivery and Git-based CI/CD workflows, including disciplined unit testing and code reviews.

Benefits

• Opportunity to work on mission-critical contact center integrations using Amazon Connect and Salesforce.

• End-to-end engineering involvement: development, integration, CI/CD automation, documentation, and production readiness.

• Collaborative Agile delivery with code reviews, unit testing, and operational support handover.