Transition Readiness Program Assistant

Quick Facts

• Role: Transition Readiness Program Assistant (TRP Assistant)

Description

Support the Transition Readiness Program by providing administrative and clerical assistance, serving as the initial point of contact for clients, and coordinating transition assistance activities. Draft and proofread complex correspondence, produce reports and charts, maintain program literature/marketing resources, and help schedule and coordinate seminars, workshops, courses, and events. Provide world-class customer service while supporting outreach, inspections/certification activities, and required follow-ups.

Responsibilities

• Greet clients, screen calls, and perform warm handoffs to appropriate service providers
• Assist with scheduling transition assistance activities, counseling, and classes; provide reminders and follow-up communications
• Maintain TRP appointment calendars and make scheduling adjustments to support attendance
• Assess client needs, determine appropriate support, and refer clients for more intensive services when needed
• Draft and proofread complex correspondence according to applicable guidelines and Naval correspondence rules
• Produce spreadsheets, graphs, charts, and reports; collect data and compile administrative reports
• Support administrative duties for unit-level inspections and MCFP certification activities; participate in interviews/observations as requested
• Maintain program literature and marketing materials (including social media/resources) and coordinate marketing requests
• Participate in program outreach events and required professional meetings/training
• Schedule and coordinate seminars, workshops, courses, and events (e.g., job fairs, briefings, training courses)
• Maintain classroom schedules, take attendance, and reschedule as needed to meet mandated instruction hours
• Ensure audio-visual equipment is available and operational; assist with classroom setup
• Arrange meetings and conferences and prepare meeting notes
• Arrange travel and transportation requests and documents as directed
• Maintain supplies, coordinate maintenance requests, and manage installation visit requests for visiting guests/facilitators
• Maintain continuous communication with internal/external stakeholders for outreach and program updates
• Provide courteous customer service; solve problems promptly and escalate issues to the proper point of contact
• Adhere to safety regulations and EEO/sexual harassment prevention standards; report hazards, injuries, and property damage
• Perform other related duties as assigned (occasional lifting up to 20 lbs)

Requirements

• Three years of experience demonstrating broad knowledge of administrative practices/principles for clerical duties
• Ability to operate a personal computer and printer; current knowledge of office computer programs and software applications
• Proficient knowledge of Microsoft Office suites
• Ability to prepare documentation and presentations per Naval correspondence grammar and punctuation rules
• Knowledge of benefits for service members and ability to assess client needs and provide appropriate guidance
• Ability to apply administrative policies, concepts, and procedures; maintain confidentiality and professionalism
• Ability to collect, evaluate, and disseminate information
• Ability to manage and prioritize multiple tasks under strict timelines; coordinate multiple projects simultaneously
• Excellent oral and written communication skills
• Ability to establish and maintain effective working relationships using tact, diplomacy, emotional intelligence, and professionalism
• Knowledge of customer service practices and principles
• Ability to obtain and maintain a Secret Clearance
• Occasional lifting up to 20 lbs

Benefits

• Stability of Federal Civilian Service
• Quality of Work Life Balance
• Competitive Pay
• Comprehensive benefit packages (eligibility depends on position type)
• Marine Corps Exchange and Base Facility privileges