Medical Support Assistant

Quick Facts

• Role: Medical Support Assistant (patient support for VA clinics)

• Schedule: Monday–Friday, 8:00am–4:30pm

• Telework: Not authorized; position is not virtual

Description

The Medical Support Assistant supports outpatient and inpatient clinic operations by scheduling and managing patient appointments, monitoring electronic wait lists, and preparing for clinic visits. The role maintains medical charts and administrative records, verifies demographics and insurance, coordinates patient-care information, and ensures encounter forms and consult metrics are accurate. Work is performed in a traditional office setting with daytime hours.

Responsibilities

• Schedule, cancel, and reschedule patient appointments and consults

• Enter no-show information and monitor electronic wait lists

• Prepare patients/clinic visits

• Establish and maintain medical outpatient and inpatient charts and administrative records

• Monitor inpatient and outpatient appointments within assigned areas of responsibility

• Obtain medical information from patients

• Coordinate information and actions related to patient care and services

• Ensure encounter forms are completed to receive appropriate workload credit

• Verify and update demographics and insurance information

• Monitor interdisciplinary team setup (including consult category of care) and adjust as needed

• Reinforce the plan of care and self-help solutions with the team

• Manage consult metrics and resolve issues affecting accuracy/validation

• Provide input in team meetings and support problem solving on operational procedures

• Perform other duties as assigned

Requirements

• U.S. citizenship

• Complete all application steps and required online assessment

• Proficiency in written and spoken English

• Subject to background/security investigation

• Selective Service registration for eligible males

• Seasonal influenza vaccination participation is required

• High school diploma or equivalent required (submit with application unless using an official transcript)

• Must demonstrate required KSAs, including courteous communication and navigation of office automation and software

Benefits

Comprehensive federal benefits package (eligibility depends on role and position type).