Supervisory IT Specialist (Policy and Planning)

Quick Facts

• Role: Supervisory IT Specialist (Policy and Planning)

• Schedule: Monday–Friday, 8:00 am–4:30 pm (tour of duty may change)

• Telework: Ad hoc telework may be authorized; not a virtual position

• Travel: Up to 25% (work is otherwise sedentary)

Description

The Area Manager leads IT End User Operations strategy and resource management, including finance, human capital, and acquisition. The role advances IT concepts, methodologies, and best practices to enhance operations and ensures essential IT services are delivered effectively by identifying and resolving root causes. The position also provides direction, leadership, and mentoring to develop subordinate staff.

Responsibilities

• Advance IT concepts, methodologies, and best business practices to enhance operations

• Use extensive knowledge of hardware, software, peripherals, and their relationships within operational/technical/system architectures

• Identify and resolve root causes of issues that degrade essential IT service delivery

• Provide direction, leadership, and mentoring to develop subordinate staff

• Direct technical guidance to improve IT programs and/or the computing environment

• Analyze options for applications, communications, and network changes

Requirements

• U.S. citizenship

• Complete all required application steps, including an online assessment

• IT-related experience demonstrating: attention to detail, customer service, oral communication, and problem solving

• 1 year of specialized experience equivalent to GS-13 (directing/providing technical guidance; leading/mentoring staff; resolving root causes affecting IT service delivery; analyzing options for applications/communications/network changes)

• Meet all requirements by the closing date (11/17/2026)

• No educational substitution at this grade level

• May require background/security investigation and successful completion of probationary period and online onboarding

• Not remote; assigned to a federal worksite; travel up to 25%

Benefits

A comprehensive federal employee benefits package is provided; eligibility depends on the type of position and whether it is full-time, part-time, or intermittent.