Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant
• Schedule: Monday–Friday, 7:30am–4:00pm
• Telework: May be available on an ad-hoc basis

Description

The Advanced Medical Support Assistant provides routine and miscellaneous administrative and clerical work supporting Home Based Primary Care (HBPC) and Non-Institutional Care (NIC) programs. The role serves as a liaison between HBPC/NIC staff and the Office of Information and Technology (OI&T), manages office operations, and supports patient call handling with appropriate follow-through.

Responsibilities

• Liaison with OI&T: submit tickets and coordinate phone replacements
• Manage office maintenance: order supplies, coordinate equipment inspections, track inventory, request duplication orders, print admission packets, schedule meetings/rooms, place work orders, and pick up/deliver items across campus
• Prepare correspondence and perform document handling (scanning, faxing, copying)
• Create spreadsheets, enter data, and develop reports on program issues
• Answer patient calls, assist with issues that can be handled immediately, and contact appropriate staff for clinical questions/concerns to ensure follow-through

Requirements

• U.S. citizenship
• Complete all required steps in the application process, including an online assessment
• Proficiency in written and spoken English
• Subject to background/security investigation
• Selective Service Registration (for eligible males born after 12/31/1959)
• Complete online onboarding and provide acceptable identification for pre-employment requirements
• Seasonal influenza vaccination requirement for VA Health Care Personnel
• High school diploma, GED, or equivalent (foreign education must be deemed equivalent)
• Advanced knowledge of the technical health care process and access-to-care workflows
• Advanced knowledge of policies/procedures for interdisciplinary coordinated care delivery and patient flow
• Advanced medical terminology knowledge
• Ability to collaborate and communicate with clinicians across multiple disciplines
• Ability to prioritize and organize work independently to meet deadlines while following processes, policies, and regulations
• Ability to communicate tactfully and effectively by phone, in person, electronically, and in writing, including preparing reports and resolving patient concerns

Benefits

A comprehensive federal benefits package is available for eligible employees; eligibility depends on the type of position (full-time, part-time, or intermittent).