Medical Records Technician (Release of Information)

Quick Facts

• Role: Medical Records Technician (Release of Information)

• Focus: Health Information Management (HIM) — processing requests for release of patient protected health information (PHI)

• Schedule: 7:30 am–4:00 pm, Monday–Friday

Description

This position processes and reviews Release of Information (ROI) requests, including verifying authorization and determining what can be released under applicable laws. The role supports Veterans and/or authorized third parties by providing copies of PHI when proper written requests and authorizations are received. You will also search, assemble, and securely release requested information using VA systems.

Responsibilities

• Evaluate authorization forms and determine adequacy

• Screen requests for urgency and prioritize using established systems

• Greet and assist Veterans/visitors to understand request details and release eligibility

• Apply laws, rules, and exclusions governing confidentiality (including Privacy Act, FOIA, and 38 U.S.C. § 7332)

• Process incoming ROI requests, including required information exchange through AMIE

• Validate requests and release only information authorized for the designated recipient

• Input requests into ROI systems for logging and tracking; handle forms and customer inquiries

• Perform electronic and paper record searches to locate, summarize, and compile hard-to-find data

• Review and prepare paper and computerized records for photocopying/printing/writing to electronic media for release

• Compose responses and detailed explanations to correspondence and resolve conflicting information

• Download and upload ROI-related documents using VistA Imaging and related ROI systems; transfer confirmation codes and close requests in ROI and Social Security packages

• Provide advisory and technical assistance regarding release-of-information processes

Requirements

• U.S. citizenship

• English proficiency (written and spoken)

• Background/security investigation

• Required onboarding and pre-employment documentation completion

• Selective Service registration (for eligible males)

• Seasonal influenza vaccination requirement

• Basic experience/education qualifications in health information technology/health information management (transcripts required)

• Grade-level qualifications and demonstrated KSA requirements for GS-4 through GS-6

• Sedentary work with occasional walking, bending, standing, and carrying light items

Benefits

• Competitive salary with regular salary increases

• Paid Time Off: 37–50 days annual paid time off per year (annual leave, sick leave, and federal holidays)

• Parental leave (up to 12 weeks paid after 12 months)

• Child care subsidy eligibility after 60 days (based on income)

• Retirement: federal pension and federal 401(k) with up to 5% contributions

• Insurance: federal health, vision, dental, term life, and long-term care options

• Telework: not authorized