Lead Medical Records Technician (Release of Information)

Quick Facts

• Role: Lead Medical Records Technician (Release of Information)

• Schedule: Monday–Friday, 8:00AM–4:30PM

Description

Lead and coordinate Release of Information (ROI) work in Health Information Management by reviewing and processing requests for patient protected health information (PHI) and providing customer service to Veterans or authorized third parties. The lead role includes technical guidance, workload distribution, monitoring quality and timelines, and supporting privacy/legal workflows for TORT records.

Responsibilities

• Review and process signed, written or otherwise valid authorization requests to release copies of PHI

• Lead and provide technical direction for MRT (ROI) positions (GS-4–6)

• Distribute and balance workload; monitor progress and adjust work to meet priorities

• Train team members on procedures, policies, and directives; provide expert guidance

• Perform 100% quality review of TORT cases before sending records to VA Regional Counsel (VARO)

• Assist in preparing weekly ROI and TORT record turnaround statistics

• Collaborate with the Privacy Office on 1st- and 3rd-party ROI requests for training and education

• Assist VARO-related matters involving malpractice, subpoenas, and TORT records

Requirements

• U.S. citizenship

• Selective Service registration (for males born after 12/31/1959)

• Proficiency in written and spoken English

• Background/security investigation

• Complete online onboarding and pre-employment requirements

• Participation in the seasonal influenza vaccination program

• Meet basic qualification requirements via experience, education, or an equivalent combination related to health records, medical terminology, and ROI/privacy

• For GS-7: meet the additional experience requirement and KSAs (team coordination, legal/regulatory knowledge, communication, reporting, and staff development)

Benefits

• Competitive salary and regular salary increases

• Paid Time Off: 37–50 days of annual paid time off per year (annual leave, sick leave, and federal holidays)

• Parental Leave: up to 12 weeks paid parental leave after 12 months

• Child Care Subsidy (eligibility-based)

• Retirement: federal pension and federal 401(k) with up to 5% employer contributions

• Insurance: health/vision/dental/term life/long-term care options

• Telework: Ad Hoc (not virtual)