Software Engineering Manager (Payments)

Citizens Bank

Pittsburgh, PA • 56m ago • On-site

Senior

On-site

180,000 - 231,000 USD/yr

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Potential salary for Software Engineering Manager (Payments) role

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$180,000 – $231,000/year

Quick Facts

  • Role: Manager, Software Engineering (Payments)
  • Work model: 4 days in office (multiple U.S. locations)

Description

Lead a software engineering organization delivering payments platform capabilities, including both product attribute enhancements and new innovations. You will own the EPP (Enterprise Platform Payments) technology roadmap, coordinate cross-team delivery and dependencies, and ensure reliable releases with strong engineering practices. You’ll also govern testing readiness (SIT/QA/hypercare), manage environments, and drive risk/vulnerability remediation while reporting delivery status to senior leadership.

Responsibilities

  • Recruit, develop, mentor, and retain a team of software engineers
  • Collaborate with architects, product managers, and stakeholders to define customer-aligned design approaches
  • Ensure engineering and documentation best practices are followed
  • Coordinate with peers to maintain seamless functional workflows
  • Drive incremental releases to deadlines while optimizing investment and resources
  • Evaluate and limit risk and vulnerabilities using industry best practices
  • Manage technology budget tracking, forecasting, timesheets, contractor/vendor tracking, and capacity planning
  • Partner with support, infrastructure, development, and operations teams on incident triage, recovery planning, and root cause analysis
  • Own the EPP technology roadmap, sprint/release planning, go-live milestones, and delivery risk mitigation
  • Serve as the coordination point across EPP teams to resolve blockers and manage escalations
  • Provide bi-weekly updates to senior leadership on delivery health, readiness, production status, risks, and budget concerns
  • Support architecture and solution design reviews; provide implementation guidance
  • Manage EPP environment availability, deployment schedules, refreshes, and release conflicts
  • Govern mock testing, SIT, QA, command-center execution, and hypercare (including test data prep and readiness assessments)
  • Oversee remediation of Qualys, Wiz, Sonatype, and Fortify findings and report compliance status

Requirements

  • 10+ years hands-on software development experience building reliable, scalable consumer-facing products
  • 7+ years managerial experience leading teams of engineers
  • Deep knowledge of software engineering processes/methodologies (Agile, Waterfall, Scrum, SDLC), configuration management, release management, and systems verification/testing
  • Mastery of multiple programming languages, including at least one front-end framework (Angular/React/Vue) and languages such as Python3, Java, JavaScript, Ruby, Golang, C, or C++
  • AWS/Azure/GCP experience, including managing sensitive assets
  • Bash and Linux experience
  • CI/CD pipeline experience (CircleCI, Jenkins, or equivalent)
  • Strong written and verbal communication and interpersonal skills
  • Bachelor’s degree in a relevant field (Software Engineering, Computer Science, Mathematics, Engineering, or related)

Benefits

  • Competitive pay with potential additional incentive earnings (if applicable)
  • Comprehensive medical, dental, and vision coverage
  • Retirement benefits
  • Maternity/paternity leave
  • Flexible work arrangements
  • Education reimbursement
  • Wellness programs
  • Paid time off exceeding mandatory paid sick/paid time-away minimums (jurisdiction-dependent)

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