Collaboration Success Engineer

Quick Facts

• Role: Collaboration Success Engineer (customer-facing technology consultant)
• Primary focus: SharePoint and Box-to-SharePoint/OneDrive migration
• Additional focus: Smartsheet and adoption/solutioning for Asana

Description

The Collaboration Success Engineer partners with internal customers to build, adopt, and maximize value from collaboration technologies, with a primary focus on SharePoint and Smartsheet. The role assesses business needs, recommends solutions, supports migration from Box to SharePoint, and drives adoption of collaboration platforms. Around 90% of the role is customer-facing, requiring workshop facilitation and the ability to translate complex needs into practical, scalable solutions.

Responsibilities

• Lead discovery sessions and facilitate stakeholder workshops
• Design SharePoint solutions, including information architecture and governance
• Support Box-to-SharePoint and SharePoint/OneDrive adoption and migration planning
• Advise on content placement, information structuring, and access management
• Solution Smartsheet through business-process discovery, workflow design, automation, and reporting/dashboards
• Provide guidance for work-management technologies, including Asana
• Contribute to solution standards and best practices; share knowledge with the team

Requirements

• 3–6 years of experience in SharePoint, Microsoft 365, collaboration technologies, customer success, consulting, or a related field
• Experience gathering business requirements and translating them into practical technology solutions
• Experience supporting or participating in content migration, collaboration, or digital workplace initiatives
• Strong presentation, facilitation, and stakeholder engagement skills
• Demonstrated ability to work independently and manage multiple customer engagements simultaneously

Benefits

• Drive measurable improvements in adoption, process efficiency, and customer satisfaction
• Blend engineering depth with customer success, change leadership, and executive communication