Customer Success Engineer

Quick Facts

• Role: Customer Success Engineer

Description

Support post-sales customers in realizing measurable value from GitLab by providing technical product expertise and best-practice guidance. Deliver practical enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled (non-dedicated) support model. Partner with customer success and sales teams to drive implementation, architecture, and adoption across source code management, continuous integration and delivery, DevSecOps, and Agile Planning.

Responsibilities

• Provide technical product, solution, and best-practice guidance via Zoom calls and email during the post-sales journey

• Partner with Customer Success Managers on deep GitLab use-case implementation (source code management, CI, CD, DevSecOps, Agile Planning)

• Deliver customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements

• Provide technical and architectural guidance to help customers adopt GitLab capabilities and connect technical decisions to desired outcomes

• Share customer-facing subject matter expertise with Account Executives and Renewals Managers to support customer business objectives

• Develop and deliver reusable workshops, demos, and enablement content with cross-functional partners

• Build and maintain specialty competency in one or more aligned technologies through training, certification, and working examples

• Contribute to customer-facing learning resources and enablement programs (including documentation and video content)

Requirements

• Experience supporting one or more GitLab use cases (source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning) with practical in-depth customer guidance

• Proficiency with DevSecOps tools or adjacent highly technical tooling and ability to translate capabilities into customer outcomes

• Technical background in software development or systems engineering; comfortable discussing architecture, workflows, and implementation tradeoffs

• Ability to communicate complex technical and organizational topics clearly in writing and live settings (Zoom, workshops, presentations)

• Experience acting as a trusted technical advisor to customer and business stakeholders in a post-sales environment

• Strong time management and prioritization to juggle multiple engagements and cross-functional requests in a pooled model

• Continuous learning mindset to maintain specialty competency via training, certification, documentation, and reusable examples

Benefits

• Flexible Paid Time Off

• Team Member Resource Groups

• Equity Compensation & Employee Stock Purchase Plan

• Growth and Development Fund

• Parental Leave