Senior Customer Success Associate

Quick Facts

• Role: Senior Customer Success Associate (Customer Success)
• Focus: Customer onboarding, training, and promotion strategy implementation using SaaS insights

Description

The Customer Success Senior Associate supports the full customer journey for CPG clients using Eversight’s AI-powered promotion optimization and insights. You will onboard clients, guide them through micro-testing and data mining to produce actionable insights, deliver software demonstrations and trainings, and work with Product and Engineering to identify bugs and enhancement opportunities. The goal is to help customers roll out optimal promotions and revenue-driving strategies at scale.

Responsibilities

• Forge and nurture strong relationships with key customer stakeholders, including power users and program managers
• Act as a subject matter expert to help customers maximize the platform’s capabilities
• Work directly with customers to implement promotional strategies and insights
• Deliver a high-quality customer experience through strong project management and proactive issue/bottleneck handling
• Manage multiple data-driven processes and schedules with consistent execution
• Standardize customer support materials and processes to improve scalability
• Represent the voice of the customer internally with Product, Engineering, and Data Science to recommend improvements and new capabilities

Requirements

• 3+ years of work experience, ideally in an analyst or associate role
• Bachelor’s degree, ideally in business or a quantitative field
• Advanced proficiency in Excel (pivot tables, lookups, complex formulas) and strong analytical skills
• Comfortable using AI tools as a thought partner to sharpen client deliverables while keeping the core work your own
• Passion for direct customer work and relationship building; customer-facing or cross-functional experience is a plus
• Ability to manage multiple workstreams independently with high attention to detail and proactive challenge identification

Benefits

• Market-competitive compensation and benefits
• Sales Incentive Plan (variable incentive based on individual sales performance)
• Eligible for new hire equity grant and annual refresh grants
• Remote work (Flex First policy)