Software Engineer

Quick Facts

• Location: Los Angeles, CA (Hybrid: 3 days onsite)

• Contract: 7+ months

Description

Software Engineer for the Customer Experience Solutions (CES) team, delivering solutions across CRM, IVR, and customer notifications. You will design and build backend services and REST APIs, support secure integrations and production issues, and improve automated regression testing and CI/CD pipelines. The role also leverages AI-assisted development tools with human review for coding, debugging, refactoring, and troubleshooting.

Responsibilities

• Design, develop, test, deploy, and support CRM, IVR, and customer notification solutions (new features, enhancements, APIs, integrations, defect fixes)

• Develop maintainable, secure applications, backend services, and APIs using .NET/C#, JavaScript/TypeScript, REST APIs, SQL, and related technologies

• Develop and support integrations for CRM/IVR/notifications, including SMS, email, push notifications, and customer communication workflows

• Participate across the SDLC: requirements analysis, technical design, development, code review, testing, deployment, troubleshooting, and production support

• Build and maintain automated regression and testing using Playwright (UI), FlowProbe (IVR), and Postman/Newman and ReadyAPI/SoapUI (API testing)

• Develop and maintain Azure DevOps CI/CD pipelines for builds, deployments, regression execution, and reporting

• Analyze automation/application failures and perform root cause analysis to improve regression coverage

• Use approved AI-assisted development tools (e.g., Claude Code, GitHub Copilot) while ensuring appropriate human review and security compliance

• Collaborate with Product, QA, DevOps, Release Engineering, and other engineering teams

Requirements

• Bachelor’s degree in Computer Science/Engineering/IT or equivalent practical experience

• 3+ years of hands-on enterprise software development experience

• Strong development experience with .NET/C# and JavaScript/TypeScript

• Experience with REST APIs, backend services, SQL/databases, and enterprise integrations

• Experience with CRM technologies (Salesforce and/or Microsoft Dynamics 365)

• Experience developing or supporting IVR/contact center/telephony/notifications/customer engagement solutions

• Experience with test automation tools: Playwright, FlowProbe, Postman/Newman, ReadyAPI/SoapUI

• Experience with Azure DevOps, Git, YAML pipelines, CI/CD, automated testing, and deployment

Benefits

• Pay range: $45.00–$50.00 per hour (final compensation based on experience, skills, and qualifications)

• Non-exempt employees eligible for overtime

• Medical and 401(k) options (401(k) without employer match)

• Paid sick leave based on state or local laws