Lead CRM Engineer

Quick Facts

• Role: Lead CRM Engineer
• Work model: Hybrid (remote to start; later requires 2–3 days onsite/week in Los Angeles, CA)
• Contract: 7+ months

Description

Lead CRM software engineering for scalable, secure systems supporting fraud detection, risk scoring, and compliance automation. Own the full SDLC for CRM applications, architect solutions using SFDC or Microsoft Dynamics 365, and drive testing, monitoring, and operational improvements. Serve as the primary technical SME for CRM platforms (Dynamics CRM / Salesforce) and mentor the team.

Responsibilities

• Lead the full software development lifecycle (SDLC) for CRM applications—from requirements gathering to deployment and maintenance.
• Design and architect scalable and maintainable CRM solutions using Salesforce (SFDC) or Microsoft Dynamics 365.
• Write, review, and optimize high-quality code using .NET and Azure solutions.
• Develop and enforce coding standards and best practices across the team.
• Serve as the primary technical SME for CRM platforms such as Dynamics CRM and/or Salesforce.
• Configure, customize, and integrate CRM systems with other enterprise applications.
• Lead CRM innovation pilots and digital transformation initiatives across marketing, sales, and service processes.
• Architect and develop backend services and APIs supporting CES operations (contact center platforms, escalation workflows, partner management systems).
• Collaborate with QA and Compliance to ensure seamless integration and performance.
• Lead technical initiatives to improve SLA adherence, incident management, and root cause analysis systems.
• Implement observability and monitoring solutions to ensure system reliability and performance.
• Translate customer journey insights into actionable technical solutions.
• Lead test strategy and build intelligent test automation frameworks; integrate API test suites into CI/CD pipelines.
• Maintain technical documentation and ensure regulatory and security compliance.
• Track progress, manage timelines, report to senior leadership, and mentor junior developers.

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field.
• 8+ years of software development experience.
• At least 3 years of CRM experience.
• At least 2 years of team leadership experience.
• Proficiency with Microsoft Dynamics CRM and/or Salesforce (Classic/Lightning).
• Experience with cloud platforms (e.g., AWS, Azure) and CI/CD pipelines.
• Strong security and privacy knowledge for customer data handling.
• Proficiency in SFDC and .NET (also listed: Java, JavaScript, HTML 5).
• Certifications in CRM platforms (e.g., Salesforce Certified Developer, Microsoft Dynamics CRM) are a plus.
• Ability to work in the U.S. without sponsorship and meet Los Angeles hybrid location requirements (2–3 days onsite/week).

Benefits

• Estimated pay range: $67.00–$69.00/hour; final compensation based on experience and qualifications.
• Non-exempt employees eligible for overtime.
• Benefits may include medical coverage, and a 401(k) without employer match.
• Paid sick leave provided based on state or local laws.