Account Solution Engineer, Higher Education

Quick Facts

• Job Category: Sales

Description

You will lead the technical solutioning for Salesforce’s Higher Education accounts, partnering with account teams, product specialists, and partners from discovery through close. You will translate institutional challenges into tailored Salesforce demonstrations and RFP/RFI responses, supporting modernization of student and administrative experiences through Agentforce and AI/Data capabilities. You’ll also help drive adoption and value realization via workshops, QBRs, health checks, and consumption/use-case scoping.

Responsibilities

• Drive the solution cycle across the sales process from discovery to close
• Understand institutional needs and map them to Salesforce solutions
• Present tailored demos and articulate how Salesforce platform/products align to institutional initiatives
• Translate education business processes into impactful technology solutions
• Lead technical responses to RFPs and RFIs
• Collaborate with sales, solution specialists, professional services, and partners
• Continuously build expertise in education trends and technology
• Meet quarterly/annual objectives for customer engagement, solution development, and revenue contribution
• Support consumption, activation, and adoption activities (QBRs, health checks, technical workshops)
• Scope AI/Data use cases, document them, estimate credit consumption, and build consumption plans
• Develop and present Agentforce and Data360 Cloud use cases (POCs, workshops, technical deep-dives)

Requirements

• BS/MS/PhD in Computer Science, Software Engineering, or MIS
• 7+ years combined experience with Salesforce or other CRM solutions focused on education
• 5+ years experience in solution engineering, consulting, enterprise software delivery, or customer success
• AI and/or Data certifications (Salesforce preferred) related to generative AI and LLM concepts
• Deep understanding of education operations, including student lifecycle, academic operations, financial aid, student success, enrollment, and alumni relations
• Strong technical acumen in configuring and demonstrating Salesforce or similar enterprise platforms in a sales/implementation context
• Exceptional communication and presentation skills across technical and executive audiences
• Proven ability to lead discovery sessions and craft tailored transformation solutions
• Experience with RFP/proposal processes including technical responses
• Strong time management and prioritization
• Curiosity and passion for technology and staying ahead of trends
• Collaborative, cross-functional mindset
• Willingness to travel ~40%
• Salesforce certifications: Administrator, Education Cloud Consultant, Data 360 Cert, Experience Cloud
• Plus: experience with Agentforce for Education, Salesforce Industries (Vlocity), OmniScript, or Industry Common Components

Benefits

• Time off programs
• Medical, dental, vision
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program
• AI agents to accelerate impact