Staff Researcher, Rolling Research (Slack)

Quick Facts

• Role: Staff Researcher (Rolling Research) supporting Slack

• Focus: Rapid, short-cycle research to provide customer evidence for product decisions

Description

Lead the Slack Rolling Research program by running primarily evaluative studies across multiple product areas. Plan, execute, synthesize, and deliver insights quickly with clear recommendations, while improving research methods, templates, and tooling (including AI-assisted analysis). Partner closely with Product, Design, Engineering, Research Operations, and recruiting to ensure participant quality and compliance.

Responsibilities

• Plan, run, and synthesize short-cycle studies across multiple product areas

• Triage incoming requests and route segment-specific questions to appropriate audiences

• Write discussion guides

• Deliver insights fast in formats product teams can act on immediately

• Coordinate with Research Operations and recruiting to manage screener profiles, panel health, and participant quality

• Improve program methods, templates, and tooling, including AI-assisted analysis and synthesis

• Ensure studies are consistent and compliant with consent, privacy, and data handling requirements

Requirements

• 7–8+ years of relevant UX or user research experience in fast-paced product environments

• Strong qualitative methods experience; comfortable with mixed methods and lightweight quant

• Track record influencing product decisions with time-sensitive research

• Ability to synthesize quickly and communicate clearly to executives and cross-functional partners

• Comfortable with ambiguity and shifting priorities

• B2B/enterprise products, collaboration tools, or AI-powered workplace products experience (preferred)

Benefits

• Time off programs

• Medical, dental, and vision coverage

• Mental health support

• Paid parental leave

• Life and disability insurance

• 401(k)

• Employee stock purchasing program

• Reasonable accommodations available during application or recruiting

• Equal opportunity employer