Staff Software Engineer, AI-Native Engineering (Flow)

ServiceNow

San Diego, CA • 6h ago • Remote

Senior

Remote

149,800 - 262,200 USD/yr

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Quick Facts

  • Role: Staff Software Engineer, AI-Native Engineering (Flow)

  • Focus: Technical direction for AI intelligence systems (agent runtime, tools, prompts/context, retrieval, and evaluation)

Description

Lead the design and delivery of complex, cross-functional product features from architecture through production operations. Build AI-native capabilities including agent loops/tool use, prompt and context design, retrieval-grounded answers, and evaluation harnesses that prove changes improve the product. Define how the team applies AI across the development lifecycle and mentor engineers to raise standards for quality, observability, and safe AI usage.

Responsibilities

  • Lead end-to-end design and delivery of complex features across the product

  • Develop AI-native capabilities: agent loops and tool-calling, prompt/context layers, retrieval grounding with citations, and eval harnesses for reliability and governance

  • Drive AI usage across development: code generation, test automation, review, triage, and documentation; measure impact and share learnings

  • Mentor senior and mid-level engineers; set standards for code quality, observability, and safe AI usage

  • Partner with product, UX, and engineering to turn ambiguous problems into scoped, shippable plans

  • Own production quality: defect triage, release readiness, and gate reviews

Requirements

  • 8+ years of software engineering experience with staff-level technical leadership (or equivalent impact)

  • Strong proficiency in TypeScript (or another statically typed language) and solid system design skills

  • Hands-on experience integrating LLM-based features: prompt design, retrieval/context management, evaluation, and cost/latency tradeoffs

  • Knowledge of agentic architectures: tool use, orchestration, and human-in-the-loop controls

  • Experience integrating AI into work processes and decision-making, with current fluency in AI-assisted and agentic development

  • Strong written and verbal communication to align multiple teams and brief senior leaders

  • Familiarity with enterprise SaaS, multi-tenant systems, and secure, compliant software delivery

Benefits

  • Base pay guideline: $149,800–$262,200, plus equity (when applicable), variable/incentive compensation, and benefits

  • Health plans, flexible spending accounts, 401(k) with company match, ESPP, matching donations, flexible time away, and family leave programs

  • Compensation is based on geographic location and may change based on work location

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$149,800 – $262,200/year

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