
Staff Software Engineer, AI-Native Engineering (Flow)
ServiceNow
San Diego, CA • 6h ago • Remote
Senior
Remote
149,800 - 262,200 USD/yr
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Quick Facts
Role: Staff Software Engineer, AI-Native Engineering (Flow)
Focus: Technical direction for AI intelligence systems (agent runtime, tools, prompts/context, retrieval, and evaluation)
Description
Lead the design and delivery of complex, cross-functional product features from architecture through production operations. Build AI-native capabilities including agent loops/tool use, prompt and context design, retrieval-grounded answers, and evaluation harnesses that prove changes improve the product. Define how the team applies AI across the development lifecycle and mentor engineers to raise standards for quality, observability, and safe AI usage.
Responsibilities
Lead end-to-end design and delivery of complex features across the product
Develop AI-native capabilities: agent loops and tool-calling, prompt/context layers, retrieval grounding with citations, and eval harnesses for reliability and governance
Drive AI usage across development: code generation, test automation, review, triage, and documentation; measure impact and share learnings
Mentor senior and mid-level engineers; set standards for code quality, observability, and safe AI usage
Partner with product, UX, and engineering to turn ambiguous problems into scoped, shippable plans
Own production quality: defect triage, release readiness, and gate reviews
Requirements
8+ years of software engineering experience with staff-level technical leadership (or equivalent impact)
Strong proficiency in TypeScript (or another statically typed language) and solid system design skills
Hands-on experience integrating LLM-based features: prompt design, retrieval/context management, evaluation, and cost/latency tradeoffs
Knowledge of agentic architectures: tool use, orchestration, and human-in-the-loop controls
Experience integrating AI into work processes and decision-making, with current fluency in AI-assisted and agentic development
Strong written and verbal communication to align multiple teams and brief senior leaders
Familiarity with enterprise SaaS, multi-tenant systems, and secure, compliant software delivery
Benefits
Base pay guideline: $149,800–$262,200, plus equity (when applicable), variable/incentive compensation, and benefits
Health plans, flexible spending accounts, 401(k) with company match, ESPP, matching donations, flexible time away, and family leave programs
Compensation is based on geographic location and may change based on work location
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