Principal Researcher, Product Research & Insights (AI/Workplace Collaboration)

Quick Facts

• Role: Principal Researcher, Product Research & Insights (AI/Workplace Collaboration)
• Focus: Research on how AI agents affect workplace collaboration in Slack’s ecosystem

Description

Lead research to understand how people and teams adopt, collaborate with, and delegate work to AI agents, and what that means for the future of workplace collaboration. Independently shape and execute a research agenda that connects real-world workflows and user experiences with evidence-based recommendations that influence product strategy. Mentor researchers and partner cross-functionally to triangulate findings across studies and data.

Responsibilities

• Scope, prioritize, and roadmap research programs across multiple teams focused on AI agents and workplace collaboration
• Study real-world workflows: discovery, adoption, delegation, supervision, and collaboration with agents
• Design and conduct rigorous foundational and evaluative research using qualitative and quantitative methods
• Partner with Product, Design, Engineering, Data Science, and other insights functions to connect evidence to product decisions
• Create narratives and reusable frameworks that identify product opportunities and clarify user and business consequences
• Influence senior stakeholders with practical, evidence-based recommendations
• Mentor researchers and improve research practices, tools, documentation, and delivery efficiency

Requirements

• 10+ years of user or product research experience (or equivalent) with comparable scope and impact
• Track record of independently leading ambiguous research across multiple product teams
• Expertise in multiple research approaches with strong qualitative and quantitative data collection and analysis
• Proven ability to translate research into product strategy, roadmap priorities, or consequential product decisions
• Strong synthesis, storytelling, and communication skills for senior-stakeholder partnering
• Strong cross-functional collaboration and mentoring skills
• Working fluency with AI assistants and agents; curiosity about their effects on real workplace behavior

Benefits

• Benefits and resources to support work-life balance, with AI agents designed to accelerate impact
• Medical, dental, vision, and mental health support
• Paid parental leave, life and disability insurance, 401(k), and employee stock purchasing program