Operations Senior Analyst (Workforce Operations / Headcount Management)

Quick Facts

Operations Senior Analyst (AMER HCM) role in Global Professional Services Workforce Operations.

Description

Partner with AMER Professional Services leaders as the in-region HCM business partner to govern headcount requests, track status versus plan, and deliver insight-led recommendations. Own headcount/position execution in Workday, including audits and data integrity across systems, while supporting annual planning and mid-year org changes. Define and document HCM processes and playbooks, and improve operations through automation and AI.

Responsibilities

• Act as the in-region HCM business partner and bridge between the business, Finance, Employee Success (ES), and Recruiting
• Track headcount status vs plan, flag variances early, and provide clear recommendations for decisions
• Partner with Finance and Business Operations on headcount forecast and outlook to keep hiring aligned to the financial plan
• Support mid-year initiatives and hiring programs; help stand up new or changing orgs
• Manage the Workday queue for AMER headcount requests (net-new positions, backfills, cost-impacting edits, bulk position data loads)
• Review incoming Workforce Operations requests to ensure they fit guardrails and make sound decisions
• Maintain the org headcount plan through Workday position management (ad-hoc creation, freeze/unfreeze, close positions) and run recurring audits of frozen/vacant positions
• Drive data integrity across Workday and Org62 through recurring audits; manage access to sensitive cost data
• Define and document HCM processes; build reusable playbooks for recurring use cases
• Implement process improvements using Slack workflows, automation, and AI; propose systemic changes with the Workday Center of Excellence
• Collaborate globally (AMER/EMEA/APAC) and cross-cover with central specialist teams

Requirements

• 4+ years of professional experience in an analytical, operations, or strategy role
• Demonstrated problem solving with the ability to develop solutions and recommendations
• Critical thinking and ability to make decisions within business guardrails
• Excellent written and verbal communication; explain complex issues simply and tailor insights to senior leaders
• Collaborative, service-oriented approach with strong trust-building
• Comfort with changing priorities; proactively communicate progress with incomplete information
• Ability to multitask in a fast-paced, quickly changing environment
• Ability to work independently and collaboratively
• Experience with ad-hoc analysis and presentation requests

Benefits

• Time off programs
• Medical, dental, vision, and mental health support
• Paid parental leave
• Life and disability insurance
• 401(k) and employee stock purchasing program
• AI agents to accelerate impact