Fraud Specialist, Supplier Operations & Governance

Quick Facts

• Role: Fraud Specialist, Supplier Operations & Governance

Description

In this role, you will work with customers and partners to resolve billing issues and fraudulent misuse of communications services. The work combines financial investigation, root cause analysis, and strategic dispute negotiation, including investigating discrepancies such as Artificially Inflated Traffic (AIT) and International Revenue Share Fraud (IRSF). You will own disputes end-to-end and build data-backed cases and dashboards to drive timely, documented outcomes.

Responsibilities

• Advise account managers, accounting, and management on best practices for handling billing disputes
• Negotiate with customers and carriers using resolution levers defined by contractual terms and industry norms
• Identify, analyze, and handle fraudulent misuse (e.g., AIT) and billing errors (e.g., rate differences) with vendors and customers
• Own the end-to-end dispute lifecycle: intake, initiating disputes, tracking progress, and ensuring timely documented resolution
• Uncover and resolve discrepancies, overcharges, and unpaid balances driven by quantities, rates, currency, and other root causes
• Dig into call and messaging data to explain billing mismatches and find evidence of fraud
• Build dashboards that communicate key metrics across the dispute lifecycle
• Read contracts and interpret what the invoice should reflect versus what it does reflect
• Act as the primary contact for dispute resolutions, settlements, and payment terms in line with company practices
• Partner with data analytics, engineering, and accounting to reconcile accounts

Requirements

• 8+ years of professional experience in telecom operations, fraud operations, customer success, vendor management, procurement, collections, or consulting
• Strong written and verbal communication skills
• Experience negotiating disputes constructively with customers or vendors
• Experience in collections, dispute resolution, or billing analysis
• Experience in project management
• Experience wrangling data with Excel or Google Sheets, plus Looker or SQL

Benefits

• Competitive pay
• Generous time off
• Parental and wellness leave
• Healthcare
• Retirement savings program
• Paid sick time and paid personal time off
• Paid parental leave
• May be eligible for an equity plan and corporate bonus plan