Team Lead, Readiness & Response

Quick Facts

• Role: Team Lead, Readiness & Response
• Focus: Fleet operational readiness and live field incident response
• Hours: 1st Shift, 7am–4pm, Tuesday–Saturday
• Travel: < 20%

Description

Lead end-to-end operational integrity for an autonomous vehicle fleet by unifying depot-based vehicle readiness with oversight of live field incidents. You will serve as the primary on-site escalation path for critical incidents, lead a hybrid workforce, coordinate third-party recovery and vendors, and ensure safety and regulatory compliance. Optimize workflows and report site KPIs to improve fleet health and uptime.

Responsibilities

• Collaborate with fleet ops leadership and program teams to optimize fleet utilization and meet market needs
• Oversee unified fleet strategy execution across readiness (vehicle preparation) and response (incident response)
• Lead and mentor shift leads and a contingent workforce to manage daily floor operations
• Manage on-site escalations for critical field incidents and service interferences, making high-level decisions
• Provide people leadership for onboarding, training, and performance management of contractors
• Coordinate third-party vendors for recovery, roadside assistance, and facilities; verify quality and response times
• Identify bottlenecks in depot workflows and field response protocols; implement process innovations to reduce downtime
• Ensure OSHA and workshop safety policy compliance; maintain accurate vehicle documentation and Up/Down status reporting
• Analyze and report site-specific KPIs covering fleet health, team efficiency, and vendor performance

Requirements

• 8+ years of relevant operations experience in an operations-based environment
• Experience managing people leaders at the shift lead or supervisor level
• Extensive experience leading, onboarding, and managing contractor/contingent workforces
• Demonstrated experience managing third-party service providers and holding them accountable to SLAs
• Ability to handle critical escalations with sound, data-driven decisions in fast-paced or ambiguous situations
• Technical aptitude to understand autonomous vehicle hardware/software and communicate with engineering stakeholders
• Experience facilitating Lean Six Sigma (or similar) projects to improve operational efficiency
• Commitment to safety and compliance; must have a clean driving record

Benefits

Not specified in the provided posting.