Local IT Operations Specialist

Quick Facts

• Role: Local IT Operations Specialist (full-time)

• Focus: Onsite IT support in Prague plus IT operations leadership across Prague, Ostrava, and Bratislava

Description

This dual role combines daily onsite IT support for a Prague office with coordinating internal IT operations across multiple regional branches. You will lead and coordinate a distributed team, act as a technical escalation point, standardize processes, and manage endpoint, network, and service operations. You will use tools such as ServiceNow (DevoWay) and administer local infrastructure with solutions including Ubiquiti, Sophos Central, and Ivanti MDM/Neurons.

Responsibilities

• Provide primary onsite user support in Prague

• Deploy, configure, troubleshoot, and maintain user hardware (laptops, mobile phones, monitors, printers, peripherals) across Windows, macOS/iOS, and Android

• Maintain meeting rooms and support Google Meet/AV equipment for internal events and all-hands meetings

• Administer and troubleshoot local office networking (Wi‑Fi, routers, switches, firewalls, access points)

• Maintain hardware asset records in ServiceNow (DevoWay)

• Coordinate the Internal IT team across Prague, Ostrava, and Bratislava (team syncs, retrospectives, coverage schedules)

• Oversee the ticket queue and ensure SLA/OLA compliance in ServiceNow (DevoWay)

• Manage onboarding, offboarding, access rights, and technical training for internal IT contributors

• Align local operational workflows with Back Office teams and Group IT rollouts

• Escalate and resolve complex hardware, OS, and networking issues across all branches

• Standardize and improve IT procedures and internal documentation

• Administer local IT infrastructure and management consoles (Ubiquiti network console, Sophos Central, Ivanti MDM/Neurons, local sandbox servers)

Requirements

• 2+ years of experience in IT support, helpdesk operations, or systems/network administration (ideally with team/service coordination)

• Fluent Czech/Slovak for daily onsite communication and coordination with local teams and vendors

• English communication at B2+ level for ticketing, documentation, and cooperation with Group IT

• Full-time availability with primary onsite work in Prague

• Hands-on administrative knowledge of Windows, iOS/macOS, and Android, including troubleshooting user hardware, printers, and AV equipment

• Practical office networking hardware administration experience (routers, switches, firewalls, access points, VPN, Wi‑Fi), including Ubiquiti

• Experience with endpoint management and security tools (Ivanti MDM, Sophos Central)

• Structured, practical mindset and ability to keep documentation clear and up to date

Benefits

• Lead local IT operations as both a team lead and technical lead for a distributed group of contributors

• Work with modern IT infrastructure and service management tools, improving standardized processes across multiple branches