Customer Activation Manager (Public Sector)

Quick Facts

• Role: Customer Activation Manager (Public Sector)

Description

Own onboarding, implementation, and long-term adoption of Ramp for public-sector customers. Partner with finance, procurement, IT, and compliance to deliver measurable ROI while aligning Ramp integration with security and regulatory requirements. Serve as a trusted advisor on workflow modernization and public-sector change management.

Responsibilities

• Lead onboarding and rollout of Ramp for newly signed public sector customers, ensuring compliance with government implementation and security requirements

• Drive adoption across complex stakeholders and decision-makers (finance, procurement, IT, compliance)

• Advise customers with best practices, workflow optimization, and change management tailored to the public sector

• Support compliance and security alignment (e.g., FedRAMP, state procurement policies)

• Proactively identify opportunities to expand adoption, increase utilization, and deliver measurable ROI

• Collaborate cross-functionally with Account Executives, Product, Engineering, and Compliance to resolve customer needs

• Surface client feedback to influence product roadmaps and participate in vertical-focused workshops

• Manage multiple priorities across a portfolio of accounts with varying complexity and timelines

Requirements

• 4+ years in implementation or engagement management in B2B SaaS or public-sector technology

• Public-sector experience highly preferred; large-scale strategy/change management experience (preferably in Finance or Fintech)

• AI fluency

• Strong program/project management for complex, multi-workstream technology deployments

• Excellent communication and relationship management; ability to translate technical concepts for diverse audiences

• Experience working with Product, Engineering, and Security to troubleshoot and co-develop solutions

• Ability to navigate public procurement, long sales/adoption cycles, and organizational needs in a fast-paced, mission-driven environment

Benefits

• Flexible PTO

• Health and wellness stipend

• Budget for intra-office travel and weekly coffee stipend

• United States: 100% medical, dental & vision insurance coverage for you (partial coverage for dependents) and One Medical annual membership

• 401(k) with employer match

• Fertility HRA (up to $10,000/year) and parental leave (up to 16 weeks birthing + bonding or 8 weeks bonding only at 100% pay)

• Pet insurance and in-office perks

• United States: relocation expense coverage to NYC or SF (if needed)

• Canada/UK include country-specific medical, retirement, and parental-leave benefits