Senior Business Analyst (Travel Mid-Office / GDS Integrations)

Quick Facts

• Role: Senior Business Analyst focused on Travel Mid-Office expertise and corporate travel automation
• Team: Cross-functional group (Business Analysts, Developers, QA) with ~10–20 people

Description

You will help automate corporate travel booking workflows across multiple markets by analyzing business processes, clarifying requirements, and supporting delivery. The role includes L3-style investigation of complex production issues using PNR history, processing logs, and automation logic, and translating business needs into clear requirements and solutions.

Responsibilities

• Translate business needs into functional requirements, user stories, and acceptance criteria
• Review existing automation workflows and business rules to define required changes
• Collaborate with developers and QA to clarify solutions, test, and validate changes
• Support backlog refinement and prioritization with the team and client stakeholders
• Investigate escalated cases using PNR history, processing logs, and automation logic to identify root causes
• Distinguish system defects from configuration issues and communicate findings and recommended solutions
• Identify recurring issues and propose improvements to automation workflows and support processes
• Run discovery for complex business processes, dependencies, enhancements, integrations, and migrations
• Document business processes, market-specific rules, and system behavior
• Collaborate with operations, finance, and support teams to clarify requirements and align expectations

Requirements

• 3+ years of experience as a Business Analyst in travel technology (mid-office/back-office/ticketing/GDS integration preferred)
• Strong hands-on knowledge of Amadeus, including PNR structure, history, queues, ticketing, and related processes
• End-to-end understanding of the corporate travel booking lifecycle (booking, approvals, ticketing, exchanges, refunds, back-office processing)
• Understanding of corporate travel payment and invoicing processes
• Experience analyzing system logs, business rules, and automation workflows
• Strong requirements analysis skills (user stories, functional specifications, acceptance criteria)
• Experience investigating production issues and performing root-cause analysis
• Ability to work independently with complex processes and multiple stakeholders
• Strong analytical, problem-solving, and communication skills
• Upper-Intermediate or higher English

Benefits

• Up to 26 business vacation days per year
• 10 illness/special paid days off per year (no medical papers required)
• Health and life insurance (Luxmed)
• MyBenefit platform with Multisport option
• Internal psychological support service
• English language classes from the first working day
• Access to learning platforms (O’Reilly, LinkedIn Learning, Udemy) and internal training catalog
• Flexible workplace: office, home, or hybrid
• Tech Skills Mentoring Program
• Opportunities to develop as a public speaker, mentor, or technical interviewer
• Certification reimbursement (AWS, GCP, Microsoft, etc.)