IoT Support Engineer (LoRaWAN, P-APN & Mobile Private Networks)

Quick Facts

• Role: IoT Support Engineer (LoRaWAN, P-APN & Mobile Private Networks)

• Location: Europe (full remote)

• Start date: ASAP

Description

Provide Level 2/Level 3 technical support for IoT connectivity solutions in enterprise and industrial environments, focused on LoRaWAN and private cellular networks (P-APN/MPN). Troubleshoot device, network, and application-layer issues, analyze logs and packet captures, and support onboarding and lifecycle management of IoT devices. Monitor gateway health and connectivity KPIs, and manage support tickets to maintain efficient operations and high customer satisfaction.

Responsibilities

• Provide Level 2/Level 3 technical support for IoT connectivity solutions (LoRaWAN, P-APN, MPN).
• Troubleshoot device, network, and application-layer issues.
• Analyze logs, packet captures, and network traces for root cause identification.
• Support onboarding and lifecycle management of IoT devices.
• Deploy, configure, and maintain LoRaWAN infrastructures.
• Troubleshoot LoRaWAN communication challenges.
• Monitor LoRaWAN gateway health and RF performance.
• Participate in deployment of private APN environments.
• Support SIM/eSIM provisioning and connectivity for IoT devices.
• Manage LTE/5G Mobile Private Network solutions.
• Monitor MPN performance and troubleshoot connectivity issues.
• Manage support tickets and provide customer guidance.
• Conduct monitoring and reporting to analyze connectivity KPIs.

Requirements

• Bachelor’s degree in Telecommunications, Computer Science, Electrical Engineering, or equivalent experience.
• Experience with LoRaWAN-based IoT solutions.
• Strong understanding of APN architecture and cellular connectivity.
• Knowledge of LTE/5G Mobile Private Networks (MPN).
• Proficiency with IoT communication protocols and cellular technologies.
• Experience using network troubleshooting tools (e.g., Wireshark, tcpdump).
• Familiarity with basic scripting (Python, Bash).
• Knowledge of networking concepts (IP routing, DNS, DHCP).

Benefits

Not specified in the provided posting.