IoT Connectivity Support Engineer (LoRaWAN, APN & Mobile Private Networks)

Quick Facts

Role: IoT Connectivity Support Engineer (LoRaWAN, private APN & Mobile Private Networks)
Focus: Level 2/3 support, troubleshooting, monitoring, and customer onboarding/deployment support for IoT connectivity solutions.

Description

You will provide end-to-end technical support for IoT connectivity solutions across enterprise and industrial environments. The role includes troubleshooting device, network, and application-layer connectivity for LoRaWAN, P-APN, and MPN using logs, packet captures, and network traces, then implementing corrective actions. You will also support IoT device onboarding/provisioning and monitor network performance while managing tickets within SLA.

Responsibilities

• Provide Level 2/Level 3 technical support for IoT connectivity solutions (LoRaWAN, P-APN and MPN scopes).
• Troubleshoot device, network, and application-layer issues; analyze logs, packet captures, and network traces to identify root causes.
• Support onboarding, provisioning, and lifecycle management of IoT devices.
• Support new deployments and projects across LoRaWAN, P-APN and MPN scopes.
• LoRaWAN support: deploy/configure/maintain gateways, network servers, and end devices; troubleshoot join failures, packet loss, coverage, and gateway capacity; monitor gateway health and RF performance; support integration with LoRaWAN network servers and cloud platforms.
• APN (P-APN) support: support deployment/configuration of private APN; troubleshoot SIM/eSIM provisioning and connectivity (2G/3G/4G/LTE-M/NB-IoT/5G); resolve authentication, routing, DNS, IP addressing, and data session issues; validate APN connectivity/performance for site deployments; configure/maintain GeoFencing solution.
• MPN support and management: support LTE/5G Mobile Private Network deployment and operations; monitor performance, availability, and security; troubleshoot core network, radio access, SIM, and device connectivity; assist during implementation/testing/acceptance; support integration with enterprise IT and OT systems.
• Customer & service management: manage support tickets within SLA; provide technical guidance during deployments and troubleshooting; maintain technical documentation/KB articles and support procedures; conduct root cause analysis and create incident reports; participate in on-call rotations when required.
• Monitoring & reporting: monitor IoT platforms, gateways, cellular networks, and devices; analyze connectivity KPIs and performance metrics; identify recurring issues and recommend improvements; generate operational and customer-facing performance reports.

Requirements

• Bachelor’s degree in Telecommunications, Computer Science, Electrical Engineering, Information Technology, or equivalent experience.
• Experience supporting and deploying LoRaWAN-based IoT solutions.
• Knowledge of LoRaWAN connectivity issues, frequency scans, signal testing, interference, and troubleshooting best practices.
• Understanding of APN architecture and cellular connectivity.
• Experience supporting LTE/5G Mobile Private Networks (MPN).
• IoT protocol knowledge: MQTT, HTTP/HTTPS, TCP/IP, UDP, CoAP.
• Cellular technology knowledge: LTE, LTE-M (Cat-M1), NB-IoT, 5G; familiarity with SIM/eSIM management.
• Network troubleshooting tools: Wireshark, tcpdump, Ping/Traceroute, frequency scanners.
• Knowledge of Linux and basic scripting (Python, Bash, or PowerShell).
• Networking fundamentals: IP routing and switching; DNS and DHCP; awareness of VPN technologies, firewalls, and security policies.

Benefits

Not specified in the provided posting.