E-commerce Implementation Specialist (AI-first, SaaS)

Quick Facts

• Role: E-commerce Implementation Specialist (AI-first, SaaS)

• Work mode: Full remote

• Focus: Client onboarding/implementation for an e-commerce SaaS platform, including WMS and integrations

Description

You take over clients after the sales process and implement Base.com so it works in day-to-day operations. Responsibilities include scoping and pricing, configuring WMS and order/product flows, integrating ERP and sales channels, and—when native functionality isn’t enough—building add-ons, scripts, or middleware with AI support (including Claude and similar tools). You also drive training, audits, and completion of implementations until clients can operate successfully.

Responsibilities

• Run scoping with the client: understand current e-shop, ERP, warehouse, marketplaces, orders, and shipping

• Propose and estimate solutions

• Implement WMS: receiving, storage locations, picking, packing, and shipping; train the warehouse team

• Support client expansion: new markets, new sales channels, and custom B2B/B2C marketplaces

• Configure Base.com: order flow, product flow, integrations, automations, and sales channels

• Build AI-assisted solutions when native features are insufficient (add-ons, scripts, middleware, syncing extra fields)

• Use AI tools to analyze client data, feeds, and API documentation; map fields; assist with code and provide deliverables for clients

• Create precise technical task descriptions for developers when changes to the platform are required (in English)

• Train clients, perform setup audits, provide status updates, and track hour usage

• Complete implementations and close them when the client is fully operational

Benefits

• Full remote and flexible working hours

• Long-term cooperation on contractor (IČO) or employment (HPP), ~150 hours/month

• Platform onboarding training and mentoring; junior-friendly

• Monthly compensation range: 50,000–100,000 CZK based on experience

• Annual 30,000 CZK budget for development, home office, or equipment

• Access to AI tools used daily by the team

• Work on a product used by thousands of companies and on unique client projects

• Team focused on fast adoption of new e-commerce approaches