Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant assigned to an ED patient care delivery team
• Team/setting: Health Administration Division; supports outpatient clinic care and interfaces with VA and non-VA providers
• Schedule: 7:30am–4:00pm with rotating weekends and holidays
• Telework/virtual: Not available; not a virtual position

Description

Provide receptionist, customer service, and scheduling support for clinic patients, ensuring appointment readiness, accurate patient information, and proper communication flow. Screen and route phone calls using privacy rules, support clinic access contingency plans, and coordinate administrative services to maintain continuity of care. Review consults and related items for accuracy and disposition, while maintaining supplies and forms in alignment with VA policies.

Responsibilities

• Perform receptionist duties and provide customer service for timely patient care
• Maintain and adjust appointment schedules for one or more outpatient clinics
• Support clinic access contingency plans by changing appointment times, locations, or dates; shift patients when staffing/coverage conflicts occur
• Confirm patients are ready for clinic appointments using prep material and/or instructions
• Screen/receive phone calls courteously and timely; determine request nature and provide information following privacy rules and clinic processes
• Independently manage responsibilities with little supervision, setting priorities and deadlines
• Participate in daily huddles and treatment team meetings for patient care planning
• Review active/pending consults, unverified orders list, recall list, and audiocare communications for accuracy and disposition
• Coordinate administrative services for veterans, family members, caregivers, and the public to support continuity of inpatient and outpatient care
• Maintain effective working relationships across clinical and administrative teams to determine priorities supporting direct patient care
• Interpret and apply VA laws, regulations, directives, and policies related to VA Healthcare Benefits administration
• Maintain supplies and forms; coordinate to ensure compliance and standardization tied to Advanced Clinic Access principles

Requirements

• U.S. citizenship
• Selectively Service registration required for males born after 12/31/1959
• Proficient in written and spoken English
• Subject to background/security investigation
• Complete online onboarding and pre-employment requirements (including I-9 acceptable documents)
• Pass pre-employment physical evaluation
• Participate in the seasonal influenza vaccination program
• Complete all application requirements in the announcement’s Required Documents section
• High school diploma, GED equivalency, or state/territorial proficiency certificate
• Meet GS-6 requirements: 1 year of directly related experience equivalent to GS-5, and demonstrate required KSAs (access-to-care processes; interdisciplinary care coordination policies; medical terminology; cross-disciplinary communication; prioritization and deadline management; tactful communication electronically/phone/in person/in writing)

Benefits

Federal employment provides a comprehensive benefits package. Eligibility for benefits depends on the specific position and appointment type; contact the hiring agency for details.