Program Specialist (Residency Program Resident Coordinator)

Quick Facts

• Role: Program Specialist (Resident Coordinator) for Medicine and Dermatology residency programs
• Scope: ~400 health trainees annually across ~10 subspecialty programs
• Focus: Administrative coordination plus technical support for residency-related IT systems

Description

Serve as the primary Resident Coordinator for Medicine and Dermatology residency programs. You will interpret and manage QGENDA and MedHub schedules to ensure 24-hour VA inpatient coverage, coordinate trainee rotations and related academic activities, and handle trainee/provider onboarding, training compliance, and systems provisioning. You will also provide technical support and troubleshooting for hardware, software, and systems, including VistA/CPRS and VPN/remote access, and support automation and system redesign efforts.

Responsibilities

• Interpret QGENDA and MedHub schedules to ensure 24-hour VA inpatient coverage
• Coordinate incoming trainee rotation schedules, call schedules, clinic schedules, conferences, and journal clubs; liaise with Yale-affiliated program coordinators
• Review TQCVL letters and trainee applications; determine visa status where applicable; ensure correct appointments in hospital computer systems
• Assign, track, and review mandatory training compliance; coordinate APDS person class/user class assignments and system access; monitor expiring privileges
• Organize new intern and faculty orientation each academic year, including appointment processing
• Provide technical support and troubleshooting for the most difficult requests before escalation to OIT
• Assist with automation projects and design methods for collecting/retrieving computer data for program analytics
• Register staff for VPN/remote access, troubleshoot issues, conduct quarterly VPN account reviews, and manage ePAS ticket follow-ups
• Conduct computer training on VistA, CPRS, and related network applications; administer TMS and arrange mandatory hospital training (fire/safety, Info Security, ACLS, BLS, PIV)
• Perform regular VistA access reviews, ensure menus/keys/access are issued, monitor for information security violations, and train users on security policy
• Perform special projects such as MPR submissions, P4P oversight/tracking, and PPE backup support
• Serve as a System Redesign expert by analyzing data and proposing process improvements
• Act as a backup purchasing agent; prepare purchase orders and assist with Equipment Inventory Listings (EILs); develop local IT technical standards and computer failure action plans

Benefits

A comprehensive federal employee benefits package is provided; eligibility depends on position type and schedule.