Dynamics 365 Contact Center Developer

Quick Facts

• Role: Dynamics 365 Contact Center Developer

Description

Design, develop, integrate, and support solutions across Microsoft Dynamics 365 and the Power Platform to improve the contact center agent experience. Configure and extend model-driven Power Apps/Dataverse, build REST/OAuth integrations and Power Automate cloud flows, and enhance the UI with PCF controls and TypeScript/JavaScript. Troubleshoot production issues and support reliable deployments using Power Platform ALM.

Responsibilities

• Configure and customize Dynamics 365 and model-driven Power Apps/Dataverse (forms, views, business rules, security, tables, relationships, solution components)

• Design, develop, test, and maintain REST API integrations using JSON, OAuth 2.0, Microsoft Entra ID, and Dataverse Web API

• Build and support Power Automate cloud flows integrating Dynamics 365, Dataverse, Microsoft 365, APIs, and enterprise systems

• Develop and enhance Power Apps Component Framework (PCF) controls using TypeScript and front-end technologies

• Write JavaScript/TypeScript for client-side validation, form behavior, calculations, notifications, and UX enhancements

• Implement integration and automation patterns with logging, monitoring, error handling, retries, and failure recovery

• Support Power Platform ALM (managed solutions, environment variables, connection references, source control, code reviews, builds, releases, deployments)

• Troubleshoot production issues across Dynamics 365, Power Automate, APIs, integrations, PCF, and client-side components

• Perform root cause analysis using logs, telemetry, API responses, Dataverse data, flow histories, and browser tools

• Create and maintain technical documentation and collaborate with architects, developers, and support teams

Requirements

• 5+ years of total IT experience

• 2+ years of professional software development experience with Microsoft Dynamics 365 and/or Microsoft Power Platform

• Hands-on experience configuring and extending model-driven Power Apps

• Experience with Microsoft Dataverse

• Experience developing Power Automate cloud flows

• Experience developing or consuming REST APIs

• Experience troubleshooting integrations and application issues

• Experience creating or maintaining Power Apps Component Framework (PCF) controls

• Understanding of JSON, HTTP, authentication, and API integration concepts

• Understanding of software development lifecycle and source-control practices

• Strong JavaScript and/or TypeScript development skills

• Strong analytical, troubleshooting, and technical documentation skills

• Ability to translate business requirements into maintainable technical solutions

• Preferred: Experience with Dynamics 365 Customer Service, Dynamics 365 Contact Center, omnichannel/contact center capabilities

Benefits

• Medical/dental/vision insurance

• HSA

• FSA

• 401(k)

• Life, disability & ADD insurance

• Paid time off for salaried employees (hourly employees not eligible unless required by law; paid sick leave on certain projects)