IT Support Specialist (End-User & Systems Support)

Quick Facts

• Role: IT Support Specialist (end-user & systems support)
• Support scope: ~200 end-user PCs

Description

You will provide IT support for PC users and maintain end-user devices, including installation, updates, OS optimization, and troubleshooting common issues (e.g., PC won’t start, forgotten password). You will also support internal information systems and help ensure their smooth operation. The role focuses on end-user assistance, device maintenance, and practical system/network troubleshooting.

Responsibilities

• Install and maintain end-user workstations and their required software
• Support PC users within the company (boot issues, password resets, etc.)
• Perform routine maintenance on end-user devices (OS optimization, PC cleaning, cable checks)
• Assist in maintaining the operation of internal information systems

Requirements

• Orientation in hardware including compatibility issues
• Experience with Microsoft Windows Server (Active Directory)
• Experience with Microsoft 365 administration
• Experience administering an email server (preferably Microsoft Exchange)
• At least 3 years of practice in a similar role
• Orientation in passive and active network elements (switches, routers, firewalls)
• Ability to identify the cause of problems and solve them according to priorities
• General IT knowledge and familiarity with IT terminology
• Reliability and enthusiasm for information technology
• Interest in AI and finding opportunities to improve processes with it
• Willingness to do hands-on work occasionally
• Willingness to continuously actively improve in the field
• English at least passively

Benefits

• IT support for PC users across the company (~200 endpoints)
• Interesting, diverse work with a stable employer
• Gradual onboarding and training into additional systems
• Friendly company culture
• 25 days of vacation
• Catering at the workplace
• Fixed-term contract for 1 year, with expected extension to an indefinite-term contract